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A
Rating: 5 out of 5
Very good responsiveness from customer service. Reliable information, deadlines respected.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 3 and 5 stars
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Rating: 5 out of 5
I received responses in a timely manner to the emails sent for more information.
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A
Rating: 5 out of 5
Products conform to the photos, of good quality. deadlines respected, qualitative delivery.
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A
Rating: 5 out of 5
Clear navigation easy to find products and the photos are identical to the received products
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A
Rating: 5 out of 5
Service in line with expectations.
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A
Rating: 5 out of 5
Very well-made site. Too bad it is not possible to order certain samples (the link does not exist), responsive and accommodating customer service, fast delivery but a bit expensive.
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A
Rating: 5 out of 5
Navigation on the site is easy and straightforward. The delivery was fast!
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A
Rating: 5 out of 5
The navigation for product search should, in our view, be simplified compared to the current criteria based on series names among which we search blindly.
Render views would be useful
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Render views would be useful
A
Rating: 5 out of 5
Very good! Magnificent tiling of very good quality, sent quickly and packages in perfect condition. Extremely kind delivery person! I recommend this site!
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A
Rating: 5 out of 5
Great, fast delivery, extraordinary product
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A
Rating: 5 out of 5
Very beautiful tiles, delivery arrived in very good condition and within the delivery times specified by the site
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A
Rating: 5 out of 5
Very responsive customer service and attentive. Delivery received on time. Thank you. I recommend
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A
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
Good communication and efficiency
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A
Rating: 5 out of 5
I had an issue with my tiles. I spoke on the phone with a person who followed my case with efficiency and responsiveness. I recommend Comptoir du Cérame
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A
Rating: 5 out of 5
Very responsive. You can have someone responsive on the phone if you have an issue.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
A magnificent tiling and sent well within the deadlines (they were even early :)!)
The customer service is lovely, I was worried because I couldn't reach them directly and they called me back the same day without me even leaving a message!
Really top-notch!
I highly recommend!
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The customer service is lovely, I was worried because I couldn't reach them directly and they called me back the same day without me even leaving a message!
Really top-notch!
I highly recommend!
A
Rating: 5 out of 5
Pro and efficiency
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A
Rating: 5 out of 5
Perfect, fast and careful shipping. Now all that's left is to lay it. I recommend
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A
Rating: 5 out of 5
Excellent experience from start to finish. Customer service is attentive and responsive. Delivery on time and top tiles!
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A
Rating: 5 out of 5
The received merchandise meets our expectations and is of very good quality.
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A
Rating: 5 out of 5
Everything very well
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A
Rating: 5 out of 5
Not disappointed
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A
Rating: 5 out of 5
Magnificent tiling, of excellent quality and in accordance with what is presented on the Comptoir du Cérame site. José is very nice, available, rigorous and kindly provides his advice and experience. The delivery was very fast to the work site and the delivery person was friendly and punctual. I particularly recommend this company for its seriousness, service, and the quality of its products.
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A
Rating: 5 out of 5
Impeccable service
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A
Rating: 5 out of 5
FAST DELIVERY AND WELL PACKAGED PRODUCTS
VERY GOOD QUALITY
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VERY GOOD QUALITY
A
Rating: 3 out of 5
Did not respect the delivery deadline
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Response from Comptoir du Cérame
Hello Sir,
We take note of your message and thank you for it.
One of the tiles you chose is handmade and at the time of your order this reference was unfortunately out of stock.
Our manufacturer did their best to deliver to you as quickly as possible despite high demand.
Best regards,
The Comptoir du Cérame team.
We take note of your message and thank you for it.
One of the tiles you chose is handmade and at the time of your order this reference was unfortunately out of stock.
Our manufacturer did their best to deliver to you as quickly as possible despite high demand.
Best regards,
The Comptoir du Cérame team.
A
Rating: 5 out of 5
Excellent site in terms of choice, price, and professionalism. Company collaborators are attentive, reactive, and especially have a rare kindness.
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A
Rating: 5 out of 5
Sample arrived quickly
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A
Rating: 5 out of 5
Top design and very simple e-commerce. You are the best (after 3 months of comparisons)
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A
Rating: 5 out of 5
Delivery was much faster than announced, good surprise!
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A
Rating: 5 out of 5
I ordered samples of tiles: super fast delivery, very well packaged and nice product.
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A
Rating: 5 out of 5
Delivery in 10 days, very nice tiles, 100% satisfied.
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A
Rating: 5 out of 5
I requested samples, quick and careful shipping. Communication with customer service was quick and clear. Thank you.
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A
Rating: 3 out of 5
Top tiles at affordable prices. However, regarding delivery, the price is high. And I must say that they do not respect the delivery instructions and days given. Two orders placed, both deliveries were made on days when I was not available, I had clearly specified by message.
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Response from Comptoir du Cérame
Hello Madam, We are delighted that you like the Dolce collection you chose. Thank you, indeed as you point out we focus a large part of our efforts to offer our customers quality tiles at fair prices. However, we take note of your information regarding the delivery of your order and we will pass it on to our provider with whom we have been working for many years. Best regards, The COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Order arrived quickly and in good condition. Very good quality. I recommend.
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A
Rating: 5 out of 5
Speed
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A
Rating: 5 out of 5
Easy navigation. Several photos with situational context. Improvement idea: offer color combinations for wall/floor.
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A
Rating: 5 out of 5
Super service
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