Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2021
Very easy to consult site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2021
Pleasant website. Original and varied products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2021
Lots of choices, beautiful patterns, flexibility of quantities, very high-quality products and impeccable delivery (and thus we understand why it is chargeable)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
Contacted by customer service for an issue resolved immediately.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
Very clear and rich site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2021
Very nice tiling
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
Nothing to complain about: simply perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
The Comptoir du Cerame responded to our requests and questions without any problem, we were delivered (on a product available in stock) very quickly, with a very accommodating provider for delivery times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2021
Respectable deadlines and very good quality ceramics.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2021
Reactive and accommodating customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2021
Excellent contact, very fast delivery, very very nice product !! I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2021
Perfect thank you I am delighted Nickel
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Fast delivery, magnificent tiles !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Very good quality (waterproof test carried out) of the hexagonal tiles in concrete color. Delivery date respected. It would be great to be able to choose the time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2021
Product conforms to the order. Very careful packaging. Efficient and responsive after-sales service even for a very small order. I highly recommend 'Comptoir du Cérame'
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2021
Easy navigation, the received products match the photos, excellent quality of the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2021
Great product, fast delivery with tracking. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
beautiful product, well described on the site, colors consistent between photo and reality, excellent result once laid. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
Of the two items, one of the two was completely compliant, the other did not resemble the photo on the site. The tile was embossed while it seemed to have a very thin design.
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Response from Comptoir du Cérame
Hello, We are sorry for your feelings regarding the product LI0201004. Despite all our efforts to have the most realistic photos possible, this tile is an exception in our catalog as it is very difficult to photograph due to its manufacturing method. This is one reason why we offer a refundable sampling service. Thank you, The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2021
Beautiful and intuitive site. Very good contact by phone for placing the order, a very helpful lady.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2021
Meets my expectations: sending samples allows for project clarification.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2021
Easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2021
Top. Quality product and perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
Very good phone contact with customer service who helped me finalize my order so that it arrived on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
perfect product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Exemplary responsiveness, impeccable shipping and products conforming to the description, In short, nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2021
A very responsive customer service and products delivered on the agreed date in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
received the nickel samples in a very short time - perfect.
I am preparing my order! ;-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
We are very satisfied with our order placed on 16/04/2021. The cement tiles are very pretty. Fast shipping, well protected. Very good exchanges with customer service.
We recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Great choice, at all prices. Possibility to filter based on the room, use, color range. Sending samples is practical and quick. The refund of shipping costs for samples is quickly accessible (120€ order) even if that was not our case (order less than 120€).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2021
Shipping error, they were super responsive to resend us the right product. I recommend +++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
Request for a sample received three days later very much easier to make a choice and place an order. I am waiting for news about my order???
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
Before ordering I called 2-3 times and they answered my questions without any problem. I wanted to take a sample but it was impossible to get it, the person I spoke to assured me that she would pass on the information.
I am very satisfied with this site and the relationship with the ceramic counter.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2021
Quality product and fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
2nd order: same as the first, namely
Site, contact person, product and delivery without any problem. Everything is perfect and well managed. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2021
Site, contact person, product and delivery without any problem. Everything is perfect and well managed. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
Following the sending of a sample, I am placing an order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Very well packaged, very pretty, very fast
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