Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Great tiling! I am delighted. A few tiles were chipped upon receipt but a top-notch customer service with a super quick solution. Thank you! I will order again without hesitation :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2020
As always, order taken care of and received quickly. Upon arrival, there was an error in the distribution of quantities between the two models ordered: I immediately had an attentive ear on the phone to quickly resolve this issue. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2020
Fast and efficient service: my samples arrived quickly, well packaged and in good condition. The shipping costs, which may seem a bit high at first glance, therefore seem justified
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2020
Magnificent tiling, fast sample delivery! thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2020
Quick reception of samples, very well packaged (no breakage despite being balanced by the delivery person), then quick delivery of the order as well. Beautiful quality tiles, and very trendy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2020
Very good service, very fast and very responsive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2020
Perfect! Fast delivery, quality packaging of the samples, the products match the photos on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Very fast delivery in addition to having a very large choice of tile patterns. It's great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Following a first order where the product was no longer in the factory catalog, Comptoir du Cerame sent me samples of similar tiles but more expensive and then delivered a quantity greater than my first order, at no extra charge. Fortunately, as some tiles were broken during transport.
Fast deadlines and efficient customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
It's a shame that in terms of pricing you remain very expensive compared to the competition, despite a 10% discount for artisans with a nice surprise at the end of the order of an additional €144 for delivery.
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Response from Comptoir du Cérame
Thank you very much for your comment.
The tiles we select, like the products we publish, meet the demands of our clientele.
We do everything we can to adjust our services as best as possible, aware of the cost this entails.
Best regards,
The Comptoir du Cerame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2020
Beautiful tiles but fragile!!! 1 broken box!
Fast delivery!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
I received my tiles, they are magnificent and unique!!!
This is not a tile you see at Leroy Merlin or Castorama.
The staff are top-notch and very responsive.
Thank you so much to all of you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2020
Website offering superb tiles!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Superb tiles. This is my second order. Following issues with a package, the after-sales service was really great too. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Very nice tiles, after some delivery mishaps, exchanges with customer service who listened and solved my problem, I received my tiles and this time no breakage to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Very satisfied with the customer service who called me back immediately while I was in a chat, to reassure me about the order follow-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Always fast and very beautiful products as always.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2020
Apart from a long waiting time due to a stock shortage not mentioned at the order, I received my 20 boxes of Milano black hexagonal tiles in perfect condition. Just to regret 4 cracked tiles out of the total which will serve as small cuts.
Thank you again for your professionalism.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2020
User-friendly site, very happy with my purchases.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2020
Happy with my purchase, the tiles are very pretty but the only downside is that I ordered a small quantity which was sent to me in a poorly protected box, in the end out of 13 tiles only 4 arrived intact... I contacted customer service who very responsively offered to send me a new package, I specified to protect it well because the package had to travel 1500 km it cannot be protected just by bubble wrap... I received my new order and the same, poorly protected package and more than half of the tiles broken! This time, however, silence from customer service...
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Response from Comptoir du Cérame
Hello,
We truly regret your feelings, but the instructions for the new packaging were indeed given to the factory.
The second delivery took place on 07/09 and since then we have not had any reports of new breakage, neither in our emails nor by phone. So, indeed, silence on our part because we cannot resolve a problem of which we are not aware.
We thought everything had been resolved in the right way.
We will send you a new box from our own logistics service, without having received your replacement request, neither by email nor by phone.
Indeed, we make customer satisfaction our priority and we are always listening to our customers.
The Commercial Service COMPTOIR DU CERAME
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Order delivered on time, good commercial relations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Very satisfied with the responsiveness of the sales representative.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very easy to get answers to questions. Efficient and quick!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2020
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2020
Customer service + delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2020
Ease of ordering and compliant products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Quick and careful sample order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Excellent commercial service, very responsive and attentive. I ordered samples 3 times. The first delivery was mishandled by the carrier, so it was not due to the ceramic counter. The packaging of the samples is super clean, as rarely seen. The products are very beautiful and of very high quality, you can really feel the superior quality at a very attractive price. They are so beautiful that they made me want to change certain spaces in my new house. I will soon be making the big order. I can't wait!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2020
Easy navigation, correct order tracking, very attentive sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Reception without problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
A very attentive and responsive customer service, I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2020
High quality site and customer service/call line/email exchange very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2020
User-friendly site, it would be interesting to create a search filter by tile size (I haven't seen one, it seems), 15X15 etc.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2020
Serious company
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2020
Navigation on the site would benefit from a simplification of product presentation.
The sales service is very professional, quick, and competent as an interface with the client.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2020
Sample order received super quickly! Can't wait to place the real order because I fell in love with the tile received!
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