Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
Perfect! Great mobilization of the teams, especially Marifé who is on top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2019
I really appreciated the telephone reception and the availability of the person who answered.
As for the site, it is very well done and well documented thanks to the different examples.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Perfect, superb tiling and thank you for your help with the delivery problem, customer service is top!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Transaction top and delivery on time.
The delivery went very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2019
Packaging of the samples well designed to withstand the hazards of deliveries.
Very nice quality of ceramic products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2019
Perfect as always.
Product conforms to description. Beautiful quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Navigation on the site is not obvious: one does not immediately see the richness of the products. Would benefit from having more photos to get an idea.
I appreciated being able to order a sample and to have the shipping costs refunded if I decide on this model.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2019
Impeccable quality rendering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Very beautiful materials! Fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
I ordered a sample after exchanging with customer service, very clear response, order shipped quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
I am happy with the product received. Very beautiful and compliant.
And very good contact with the sales service.
However, I am very unhappy with the delivery. They know it. Their carrier is not serious in its customer relationship.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Fast, reliable. Items conform to the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Easy to consult site. By colors, type, etc.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2019
Very nice product and of good quality.
Fast delivery after the order was placed.
I am very happy for a first order of this type of product on the internet.
No difference between the image and the actual product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Clear site, beautiful products conforming to the actual rendering.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
I am very satisfied with my sample delivery. Fast, very well packaged and very beautiful products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2019
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2019
Superb tiles, the colors meet my expectations and the quality of the tile is very satisfactory.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2019
Received on time
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2019
Sample order received quickly. I am not disappointed with the quality of the products or the visual. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
A lot of choices, it is a pleasure to be able to find these materials!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
Nice, original products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2019
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2019
Very beautiful products, reliable website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2019
Large selection and ease of ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Excellent customer service.
Efficient,
Beautiful quality products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2019
Currently not satisfied with the delivery of the samples
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2019
Professional. Everything was delivered as planned
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2019
Good,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2019
Serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2019
Very good; I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2019
Delivery on time; quality tiles. We recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2019
Impeccable service
Advice, delivery, quality of products
I recommend without reservation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2019
Very beautiful products, good quality and attractive prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2019
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2019
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
good quality of the tiles
too bad that for the price of transport (more expensive than the order itself) the packaging is not up to par with many chipped pieces upon arrival
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2019
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2019
Great products, well-designed site. Very short delivery times. Responsive sales service. Nothing to complain about.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2019
good quality of tiles upon receipt (I haven't laid it yet...)
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