Customer reviews of Comptoir du Cérame

Hello, We are sorry that you did not receive the correct sample... indeed sometimes (fortunately not often) we can make mistakes. I tried to contact you after reading your review to rectify this error, as at no time did you reach out to us to inform us. I also left you a message on your voicemail asking you to get back to me... but no response. I hope your customers have a bit more tolerance when you make mistakes, even if, like us, it doesn't happen often ;) I wish you a very nice day. Best regards, The team at comptoirducerame.com

Hello, We thank you for your feedback on your delivery experience and for your feedback regarding the packaging. We are glad that the delivery went well, but we have noted your disappointment regarding the breakage of your tiles. Please know that we take your comments very seriously. Your satisfaction is essential to us. Please contact customer service to see if we can find a solution. Best regards, The team at Comptoir du Cerame

Hello, We thank you for your positive feedback! We are delighted to learn that the follow-up of your order and the interaction with the carrier satisfied you. Your satisfaction is our priority and your comments encourage us to continue improving our services. Best regards, The team at comptoirducerame.com

Hello, We are happy to read your positive comment.. We always do what is possible to satisfy customers within the limits of our capabilities. Thank you for your patience and for your purchase.. can't wait to see the result! Best regards, The team at Comptoir du Cerame

Hello, A big thank you for your positive review! We are delighted to learn that you are satisfied with your experience with Comptoir Du Cerame. Your satisfaction is our priority and your feedback motivates us to continue providing quality service. Please feel free to reach out to us for any questions or future needs. Best regards, The team at Comptoir Du Cerame

Hello, We sincerely thank you for your review! We are delighted to learn that the tiles you received met your expectations and that you are satisfied with your purchase. Your satisfaction is our priority, and your comments encourage us to continue offering quality products. We look forward to serving you again in the future! Best regards, The team at Comptoir du Cerame

Hello, Thank you very much for your positive feedback! We are delighted that you found our site easily navigable and that our sample option helps you in your choice. We understand that the multitude of possibilities can make the choice difficult, and we are here to assist you if needed. Your satisfaction is our priority, and your feedback motivates us to continue improving our services. Best regards, The Comptoir du Cérame team

Hello, Thank you for your detailed feedback. We completely understand that payment issues can be frustrating, and we apologize for the inconveniences encountered. However, we are pleased to learn that our customer service responded quickly to your concerns. Your satisfaction is our priority, and your comments help us improve. Best regards, The comptoirducerame.com team

Hello and thank you so much for your glowing feedback! We are delighted to learn that you appreciate our advice and our customer service. Your satisfaction is our priority, and it is a pleasure to assist you in your color choices. We look forward to seeing you again soon on our site! Best regards, The Comptoir du Cérame team

Hello and thank you so much for your glowing review! We are delighted to learn that you appreciated the kindness and efficiency of our customer service. Your satisfaction is our greatest reward and we always strive to provide tailored advice. We will be happy to assist you again during your next visit. Best regards, The comptoirducerame.com team

Hello, Thank you for taking the time to share your experience. We are sorry to learn that the color of the tile did not meet your expectations and that our site may have lacked clarity. That is why we recommend always ordering samples to validate a choice before committing to a bulk purchase. It is also possible to call us or request information via online chat or even through the contact form to clarify certain points before a purchase. Best regards, The Comptoir du Cérame team

Hello and thank you so much for your glowing review! We are delighted to learn that you are satisfied with our service and our products. Your positive feedback motivates us to continue offering the best to our clientele. Do not hesitate to reach out to us for any other questions or needs, we are always here to help you. Best regards, The comptoirducerame.com team

Hello, Thank you for your positive feedback! We are delighted to learn that our products were in accordance with your order. Best regards, The comptoirducerame.com team

Hello and thank you very much for your glowing review! We are delighted to learn that you appreciated the possibility of obtaining samples, as well as the quality of our products and the smoothness of the delivery. Your satisfaction is our greatest reward and we will continue to do everything possible to provide you with the best service. Thank you again for choosing us! Best regards, The Comptoir du Cérame team.

Hello, Thank you so much for your warm feedback! We are delighted to learn that you are satisfied with your experience with Comptoir du Cérame. Your satisfaction is our best reward and we are committed to maintaining this level of quality. Do not hesitate to reach out to us for your future projects. Best regards, The Comptoir du Cérame team

Hello, A big thank you for your glowing feedback! We are delighted to learn that you are satisfied with your experience with Comptoir du Cérame. Your message motivates us to continue offering the best to our clients. Do not hesitate to share your impressions or suggestions, as every feedback counts for us. Best regards, The Comptoir du Cérame team

Hello, Thank you so much for your positive feedback! We are delighted to learn that you found our service "super cool". Your satisfaction is our priority and your praises encourage us to continue offering the best. Do not hesitate to reach out to us for any requests or suggestions, we will always be there to assist you. Best regards, The Comptoir du Cérame team

Hello and thank you for your review. We are delighted that you find our large tiles beautiful! Regarding the discount voucher, it is nominative, sent by email, and must be filled in by the customer at the time of the order. In your case, you ordered a sample with one customer account and ordered your tiles with another account. We are reachable by phone or chat to help our customers place their orders if needed, or if the discount voucher has not been received or has been lost. Regarding the breakage, I have apologized for this inconvenience and then to resolve this small issue, I asked if you had verified the order with the delivery person to note the breakage on the delivery slip as we recommend doing with the various emails we send at the time of the order. Unfortunately, you did not do this, so from our side we cannot request compensation from the carrier. Nevertheless, always with the aim of satisfying our customers, I made you a proposal by email to which you have not yet responded. Best regards, The Comptoir du Cérame team

Hello, Thank you very much for your flattering feedback! We are delighted to hear that you appreciated the speed of receiving your tiles as well as the quality of our advice. Your recommendation touches us and motivates us to continue providing high-quality service. Thank you again for your trust and see you soon at Comptoir Du Cérame. Best regards, The Comptoir Du Cérame team

Hello and thank you so much for your warm review! We are delighted to hear that you found our team friendly and attentive, and that you are satisfied with the samples received. We look forward to you receiving your order and hope it will bring you complete satisfaction. Your support is precious to us! Best regards.

Hello and thank you for taking the time to share your opinion. We are glad that you received your order on time, but we are sorry to learn that some tiles arrived damaged. After checking, there is no mention of these broken tiles on the delivery note and we have not received any email or call stating this damage. It is unfortunate to learn of such an incident through a review when we know that our goal is to have satisfied customers with their purchases. The team at Comptoir du Cérame

Hello, Thank you very much for your positive feedback! We are delighted to hear that you appreciated the speed of our delivery, as well as the careful packaging of the tiles. Your satisfaction is our greatest reward. Do not hesitate to come back to us for your future projects! Best regards, The team at comptoirducerame.com