Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Everything arrived on time and in good condition. Very beautiful product. Thank you very much
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Response from Comptoir du Cérame
Hello and thank you very much for your positive feedback! We hope to see you again soon on our site to discover more treasures! Best regards, The team at comptoirducerame.com
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Pascal M.
Rating: 5 out of 5
following a purchase from 06/03/2025
Beautiful tiles, fast delivery. Everything is perfect.
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Response from Comptoir du Cérame
Hello, Thank you so much for your comments on our tiles and our delivery speed! We are delighted to hear that your experience with Comptoir du Cérame met your expectations. Your satisfaction is our priority, and it is always a pleasure to receive positive feedback like yours. Best regards, The team at Comptoir du Cérame
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Ingrid G.
Rating: 5 out of 5
following a purchase from 13/03/2025
Fast delivery and with the product very well packaged. Very good customer service in case of doubt. Fantastic, I will definitely repeat it!
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Response from Comptoir du Cérame
Hello and thank you so much for your enthusiastic feedback! We are delighted to hear that you appreciated the speed of delivery and the careful packaging of your products. Your recognition of our customer service particularly touches us. We do our best to support our customers and we will continue to improve to offer you the best possible experience. Looking forward to seeing you again soon! Best regards, The team at comptoirducerame.com
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Ketty B.
Rating: 5 out of 5
following a purchase from 14/03/2025
Very beautiful model, and very well secured package, no breakage
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Response from Comptoir du Cérame
Hello, A big thank you for your review! We are delighted to hear that you appreciated our models and that your package arrived in perfect condition. The satisfaction of our customers is our priority, and your positive feedback encourages us to continue to offer the best possible service. Best regards, The team at comptoirducerame.com
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Virginie W.
Rating: 5 out of 5
following a purchase from 14/02/2025
Fast delivery. Quality tiles.
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Geraldine M.
Rating: 5 out of 5
following a purchase from 27/01/2025
Impeccable delivery, the tiles are very beautiful, no defects!
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Aurélie A.
Rating: 5 out of 5
following a purchase from 02/01/2025
Serious site, receipt of the sample which allowed me to realize the quality of the product and the colors, then order placed and received quickly. Can't wait to see it installed.
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Karine D.
Rating: 5 out of 5
following a purchase from 17/09/2024
I received everything in very acceptable times and everything was in accordance with the samples, without breakage. Great!
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Maelle K.
Rating: 5 out of 5
following a purchase from 26/11/2024
Very good
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Geneviève S.
Rating: 5 out of 5
following a purchase from 17/09/2024
Very satisfied with my order.
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Aglae D.
Rating: 5 out of 5
following a purchase from 21/01/2025
VERY FAST DELIVERY. NICE PRODUCT
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Berit K.
Rating: 5 out of 5
following a purchase from 22/01/2025
Impeccable service and beautiful tiling!
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Annie P.
Rating: 5 out of 5
following a purchase from 09/01/2025
Very beautiful tiling (like cement tiles) for renovating an old house. Very attentive staff.
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Maxime P.
Rating: 5 out of 5
following a purchase from 21/01/2025
Impeccable
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Sigrid V.
Rating: 5 out of 5
following a purchase from 13/12/2024
nothing to report
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Franziska L.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very good
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Aurélia N.
Rating: 5 out of 5
following a purchase from 04/10/2024
item conforms to its description
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Jacques B.
Rating: 5 out of 5
following a purchase from 18/12/2024
the first order was made through Bricomarché, and the order remained in the carrier's warehouse, for what reason? fortunately after a phone call, the Comptoir du Cérame resolved the situation while keeping me informed by phone, Bravo!!!
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Véronique R.
Rating: 5 out of 5
following a purchase from 01/12/2024
Top notch
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Emna Z.
Rating: 3 out of 5
following a purchase from 08/01/2025
Delivery service responsive even though disappointed with the ordered sample piece. Although the tile is whole (and not in pieces as other reviews lament) it has a design that looks 'fake' in reality compared to the photos.
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Response from Comptoir du Cérame
Hello, you chose vintage tiles, or aged effect... on stoneware and stoneware ceramic, it's a digital impression, certainly of quality... but it will never replace the look of a real cement tile that ages and patinas over time. You will never have the same result, but we are also not in the same price range, nor in the same daily maintenance of the tile. Don't hesitate to come back to us for exchange and so we can advise you. Have a nice day.
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Antoine L.
Rating: 5 out of 5
following a purchase from 19/10/2024
Very good quality products. Fast delivery.
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Michel H.
Rating: 5 out of 5
following a purchase from 06/01/2025
This is my second order. I am really very satisfied with the service, the beautiful and sturdy products as well as the delivery (my pallet was impeccably prepared and everything arrived in perfect condition).
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Veronique E.
Rating: 5 out of 5
following a purchase from 09/09/2024
Very good. Impeccable and responsive service. Careful shipping. I recommend!
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Isabelle P.
Rating: 5 out of 5
following a purchase from 30/09/2024
very good teamwork, and beautiful materials.
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Christophe J.
Rating: 5 out of 5
following a purchase from 11/10/2024
Deadlines respected, no problem.
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Annie P.
Rating: 5 out of 5
following a purchase from 02/01/2025
Very well designed site, the photos of the tiles are well visible.
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Cécile T.
Rating: 3 out of 5
following a purchase from 02/01/2025
Disappointment upon receiving the samples as the website did not clearly show the color discrepancies. Certainly the goal is achieved: to avoid a bad surprise at the order. However, I thank the responsiveness and the information provided by the advisor.
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Maurice R.
Rating: 5 out of 5
following a purchase from 12/12/2024
I was lucky to have excellent contact with Audrey. She is particularly efficient and very attentive to the client's request. Excellent customer service!
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Response from Comptoir du Cérame
Thank you very much for your comment.. The entire team at Comptoir du Cérame sends you its best wishes.. Audrey
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Véronique R.
Rating: 5 out of 5
following a purchase from 01/11/2024
everything is perfect.
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Response from Comptoir du Cérame
Thank you.. Best wishes for this new year. The team at Comptoir du Cérame
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Christophe L.
Rating: 5 out of 5
following a purchase from 17/11/2024
Fast and very nice delivery person
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Véronique R.
Rating: 5 out of 5
following a purchase from 14/11/2024
Delivery on time with the requested products and well packaged
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Caroline J.
Rating: 5 out of 5
following a purchase from 10/11/2024
Efficient service, tiles that perfectly match the description and fast delivery.
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Pierre-Olivier E.
Rating: 5 out of 5
following a purchase from 18/10/2024
Delivery in accordance with the order within the expected time frame. Serious company. We will extend our collaboration.
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Response from Comptoir du Cérame
We are delighted with your comment.. and we thank you. See you soon for new projects.. The team at Comptoir du Cérame
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Elisabeth B.
Rating: 5 out of 5
following a purchase from 08/10/2024
Meets my expectations.
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Response from Comptoir du Cérame
We are delighted! The team at Comptoir du Cérame
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Nicolas P.
Rating: 5 out of 5
following a purchase from 24/09/2024
Excellent product. The possibility of having a sample delivered is great.
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Response from Comptoir du Cérame
Thank you very much for your comment. The team at Comptoir du Cérame
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David C.
Rating: 5 out of 5
following a purchase from 16/10/2024
This is the first time we order from you and the site is very good, the delivery as well. Nothing to complain about!
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Response from Comptoir du Cérame
We thank you for your message.. Looking forward to helping you with your next orders.. The team at Comptoir Du Cérame
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Marie-Sophie D.
Rating: 5 out of 5
following a purchase from 16/10/2024
Nothing to say. Everything went well.:)
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day
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Annick P.
Rating: 5 out of 5
following a purchase from 13/08/2024
I am delighted. The tiles are installed. They are very beautiful, easy to clean.
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Response from Comptoir du Cérame
We are delighted to read your comment.. If you wish, feel free to share photos of your installed tiles by email at [email protected]. Thank you for your trust. The team at Comptoir du Cérame.
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Bruno B.
Rating: 5 out of 5
following a purchase from 19/09/2024
Very good choices
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Response from Comptoir du Cérame
Thank you for taking the time to leave us this little comment.. Looking forward to it, The team at Comptoir du Cérame.
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Karine S.
Rating: 5 out of 5
following a purchase from 14/08/2024
We want to explore. Well advised in choosing the tiles, several phone exchanges in the middle of August, always responses, the maximum was done by Comptoir du Cérame despite a stock shortage of the chosen tiles, they were delivered to us earlier than expected. Thank you to the two people who took such good care of us. Impeccable delivery. Thanks again
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Response from Comptoir du Cérame
Your comment makes us very happy as it reflects our daily work.. We are glad to have helped you, advised you and always do our best as much as possible for the clients who trust us. Have a nice day and see you soon for new projects.. The team at Comptoir du Cérame.
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