Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 28/02/2024 à 11h38 following a purchase from 13/02/2024

Nothing to report!

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Acheteur Vérifié

Published on 14/02/2024 à 09h59 following a purchase from 25/01/2024

Beautiful product, good order tracking, and super delivery: well packaged to protect the tiles, top-notch I recommend :)

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Acheteur Vérifié

Published on 13/02/2024 à 21h11 following a purchase from 31/01/2024

perfect excellent !!!

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Acheteur Vérifié

Published on 13/02/2024 à 14h37 following a purchase from 07/01/2024

Perfect, beautiful tiles received quickly.

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Acheteur Vérifié

Published on 08/02/2024 à 20h42 following a purchase from 29/01/2024

Customer service is top-notch, reactive.

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Acheteur Vérifié

Published on 06/02/2024 à 12h15 following a purchase from 05/12/2023

A very clear site, a very good customer service, beautiful choices and sample shipments always very neat, I recommend!

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Response from Comptoir du Cérame Published on 07/02/2024

The whole team thanks you for your message. See you soon for new projects! Have a nice day.

Acheteur Vérifié

Published on 03/02/2024 à 17h27 following a purchase from 09/01/2024

Great! Beautiful tiles... punctual delivery...

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Response from Comptoir du Cérame Published on 05/02/2024

We thank you for your comment. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 01/02/2024 à 13h55 following a purchase from 30/12/2023

From the website to delivery, everything was perfect!

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Response from Comptoir du Cérame Published on 01/02/2024

We thank you for your message! The team at Comptoir du Cérame

Acheteur Vérifié

Published on 30/01/2024 à 18h20 following a purchase from 12/01/2024

Perfect, the tiles match the sample and the delivery went smoothly with professionals attentive to my wishes. I was a bit worried after reading comments about the carrier Schenker. Everything went perfectly with people available and attentive to my remarks. Since the delivery was in a difficult location for a truck, I had asked the local carrier to place the pallet at their loading dock. They even loaded the tiles into my old Berlingo with their lift. The Comptoir du Cérame is a company to recommend... which I will not fail to do.

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Acheteur Vérifié

Published on 30/01/2024 à 17h36 following a purchase from 02/11/2023

Very responsive. Delivery was compliant and fast.

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Response from Comptoir du Cérame Published on 31/01/2024

Thank you very much for your message - The team at Comptoir du Cérame

Acheteur Vérifié

Published on 25/01/2024 à 21h48 following a purchase from 03/01/2024

Excellent delivery. Items completely in line with what I expected. Very satisfied.

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Response from Comptoir du Cérame Published on 31/01/2024

We thank you for your message and are delighted with your satisfaction. The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 18/01/2024 à 14h11 following a purchase from 24/11/2023

very satisfied!

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Acheteur Vérifié

Published on 17/01/2024 à 15h26 following a purchase from 13/12/2023

Perfect

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Response from Comptoir du Cérame Published on 18/01/2024

Thank you..

Acheteur Vérifié

Published on 12/01/2024 à 16h17 following a purchase from 03/01/2024

Very good contact for the order. Audrey understands quickly and gives good advice. I will wait for my tiles with impatience (lol)

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Response from Comptoir du Cérame Published on 18/01/2024

We thank you for your message.. Don't hesitate to share your realization once the tiles are laid. See you soon. The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 08/01/2024 à 13h18 following a purchase from 18/12/2023

Good welcome and good follow-up. The delivery also went very well.

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Acheteur Vérifié

Published on 05/01/2024 à 17h21 following a purchase from 29/11/2023

The photos are faithful to the products, the order management is very professional and the delivery is very careful (the packaging of the goods is impeccable)! Bravo and thank you!

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Response from Comptoir du Cérame Published on 08/01/2024

We thank you for your message! We wish you all the best for this new year. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 04/01/2024 à 22h51 following a purchase from 22/12/2023

Excellent commercial service, quality products with a wide choice, competitive prices, and fast delivery, I highly recommend Comptoir du Cérame.

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Response from Comptoir du Cérame Published on 08/01/2024

Thank you very much for your message which pleases us.. We wish you all the best for this new year. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 03/01/2024 à 16h01 following a purchase from 15/12/2023

Perfect delivery: fast and with very careful packaging

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Response from Comptoir du Cérame Published on 08/01/2024

Thank you very much for your message.. Our best wishes for this new year. The entire team at Comptoir du Cérame.

Acheteur Vérifié

Published on 31/12/2023 à 19h23 following a purchase from 09/12/2023

thank you

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Response from Comptoir du Cérame Published on 02/01/2024

With pleasure

Acheteur Vérifié

Published on 27/12/2023 à 15h40 following a purchase from 14/12/2023

Practical website to use for making a choice. I had ordered samples to see the rendering of several tiles in situ. This reassured me in my choice and, when ordering 6 square meters of my preferred tiles, the shipping costs of the samples were refunded to me. The customer service on the phone is competent and responsive to answer practical or technical questions. The ordered tiles were delivered in a few working days, very well packaged and without breakage. The carrier waited while I checked the condition of the delivered tiles.

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Response from Comptoir du Cérame Published on 02/01/2024

We are delighted that everything went very well and for your message. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 27/12/2023 à 15h05 following a purchase from 13/12/2023

Order delivered very quickly. No worries!

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Acheteur Vérifié

Published on 27/12/2023 à 14h41 following a purchase from 05/12/2023

Very user-friendly site, beautiful products, easy order and delivered quickly.
Everything is in accordance, we are very satisfied.

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Acheteur Vérifié

Published on 14/12/2023 à 20h13 following a purchase from 09/12/2023

Order placed as soon as I received the samples I had ordered and which arrived very quickly.
I called customer service for a practical question regarding my order and I got the answer and the solution to my problem in less than three seconds.
Very efficient customer service therefore.
Order placed without any issues as the website is very well done.

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Response from Comptoir du Cérame Published on 20/12/2023

Thank you for your message. See you soon. The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 07/12/2023 à 18h23 following a purchase from 15/11/2023

Satisfied with my order

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Response from Comptoir du Cérame Published on 12/12/2023

Great, thank you for your comment. The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 06/12/2023 à 13h41 following a purchase from 23/11/2023

Very available

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Response from Comptoir du Cérame Published on 12/12/2023

We thank you for your message. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 05/12/2023 à 15h40 following a purchase from 06/11/2023

available for advice, very knowledgeable

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Response from Comptoir du Cérame Published on 12/12/2023

Thank you. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 03/12/2023 à 08h46 following a purchase from 18/11/2023

Very good

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Acheteur Vérifié

Published on 30/11/2023 à 19h42 following a purchase from 20/11/2023

Very satisfied with the order, a very nice tile. Package more than well protected. Can't wait to lay it.
Fast delivery, helpful delivery person. At first glance, the delivery costs seemed high to me, but when you see the care taken in packaging the parcel and the delivery service, it's worth it.

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Acheteur Vérifié

Published on 28/11/2023 à 11h46 following a purchase from 22/11/2023

The samples arrived very quickly!

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Acheteur Vérifié

Published on 27/11/2023 à 14h02 following a purchase from 16/11/2023

FAST AND QUALITY TILING

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Response from Comptoir du Cérame Published on 29/11/2023

Thank you very much

Acheteur Vérifié

Published on 27/11/2023 à 12h43 following a purchase from 06/11/2023

Very satisfied with a delivery of tile samples. I will follow up with an order for my kitchen floor. Beautiful quality products and good communication from the store.

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Response from Comptoir du Cérame Published on 29/11/2023

We thank you for your comment which reflects our daily work. See you soon for your order! The team at Comptoir du Cérame

Acheteur Vérifié

Published on 23/11/2023 à 18h45 following a purchase from 06/11/2023

Sample shipped quickly

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Acheteur Vérifié

Published on 23/11/2023 à 14h46 following a purchase from 14/11/2023

Quick order. Very beautiful product

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Response from Comptoir du Cérame Published on 29/11/2023

We thank you for your message. See you soon .. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 19/11/2023 à 10h46 following a purchase from 02/11/2023

Impeccable quality. Delivery faster than expected

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Acheteur Vérifié

Published on 17/11/2023 à 15h37 following a purchase from 30/10/2023

Thank you, our order is perfect. There are many delivery issues outside the Comptoir du Cérame. Audrey resolved the issues and kept us informed. We will recommend without worries even if the delivery goes through FedEx.

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Response from Comptoir du Cérame Published on 20/11/2023

Thank you very much for your message. Audrey and the entire team at Comptoir du Cérame.

Acheteur Vérifié

Published on 17/11/2023 à 13h42 following a purchase from 30/10/2023

Very good exchanges, delivery in 10 days, perfect!

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Response from Comptoir du Cérame Published on 20/11/2023

A big thank you from the team at Comptoir du Cérame. See you soon

Acheteur Vérifié

Published on 17/11/2023 à 13h11 following a purchase from 05/11/2023

I love the products which are of excellent quality and the service which is exceptionally professional. The website is very nice even if it is recommended to order samples to get an idea of the material and colors.

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Acheteur Vérifié

Published on 07/11/2023 à 17h36 following a purchase from 24/10/2023

Perfect!

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Response from Comptoir du Cérame Published on 09/11/2023

thank you very much

Acheteur Vérifié

Published on 07/11/2023 à 14h01 following a purchase from 28/10/2023

Excellent service, fast and very professional. Very good quality tiles.

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Response from Comptoir du Cérame Published on 09/11/2023

Thank you, thank you and thank you! The team at Comptoir du Cérame

Acheteur Vérifié

Published on 07/11/2023 à 10h30 following a purchase from 20/10/2023

Listening service, I recommend

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Response from Comptoir du Cérame Published on 09/11/2023

Thank you very much