The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
I received my package in a locker but the box arrived open. Of the 2 ordered products, only one was left. I wrote to customer service, then to the customer chat but I did not receive a response.
Translated reviews
S
Stella B.
Rating: 1 out of 5
following a purchase from 21/04/2026
Package marked as delivered but not received....first order on this site, I am worried
Translated reviews
D
Damien T.
Rating: 1 out of 5
following a purchase from 20/04/2026
I received a different product than the one I ordered
Translated reviews
M
Marina B.
Rating: 1 out of 5
following a purchase from 08/04/2026
Poorly packed
Translated reviews
M
Muriel M.
Rating: 1 out of 5
following a purchase from 08/04/2026
The order has been canceled. I am disappointed. I gave 1 star but it deserves 0.
Translated reviews
C
christian P.
Rating: 1 out of 5
following a purchase from 09/03/2026
The seller charged an extra €5 and labeled it as sales tax. According to the website, the offered items are already taxed according to the price labeling obligation. There was no immediate response to a previous email inquiry and subsequent PayPal inquiry. It's a pity actually.
Translated reviews
V
Valérie G.
Rating: 1 out of 5
following a purchase from 03/03/2026
The packaging of the products was extremely damaged, one was almost open. I wonder if these items were too old to be used. I would not recommend.
Translated reviews
L
Lobna J.
Rating: 1 out of 5
following a purchase from 23/01/2026
Delivery problem. Quality of the products leaves much to be desired
Translated reviews
S
Sarah D.
Rating: 1 out of 5
following a purchase from 14/01/2026
Damaged product received
Translated reviews
N
N T.
Rating: 1 out of 5
following a purchase from 08/01/2026
I ordered on the 9th of January and did not receive my package yet, the tracking goes back and forth and I cannot make any sense of it.
Translated reviews
L
Lou P.
Rating: 1 out of 5
following a purchase from 03/01/2026
I did not receive an item
Translated reviews
Response from Cosmé’Chic
Hello,
We are sorry to hear that you did not receive one of the items from your order. At Cosmés'chic, we place great importance on our customers' satisfaction. We invite you to contact our customer service specifying your order number so that we can verify this quickly and provide you with an appropriate solution.
We remain at your disposal and thank you for your trust.
The Cosmés'chic team
A
Alba P.
Rating: 1 out of 5
following a purchase from 01/01/2026
I still haven't received my package, when it said I would have it in 24/48h, it's been more than a week now. Also, I ordered an item that later they told me was out of stock, when that should have been communicated earlier, not after I had already purchased. Very bad experience.
Translated reviews
L
Lalia A.
Rating: 1 out of 5
following a purchase from 25/12/2025
I have never received my order
Translated reviews
Response from Cosmé’Chic
Hello,
We are sorry for this issue. Please contact us in a private message with your order number so that we can verify quickly.
Cosm chic
C
Carpelho P.
Rating: 1 out of 5
following a purchase from 15/12/2025
Order not received
Translated reviews
Response from Cosmé’Chic
We apologize for this inconvenience.
Please contact us via private message with your order number so that Cosm chic can verify the situation and provide you with a solution quickly.
S
Sandrine L.
Rating: 1 out of 5
following a purchase from 22/12/2025
I have not been delivered and no response from customer service!
Translated reviews
Response from Cosmé’Chic
We are sorry for the situation.
Thank you for messaging us privately with your order number so that Cosm chic can provide you with a solution quickly.
A
Ana D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I have never received a package.
Translated reviews
Response from Cosmé’Chic
We are sincerely sorry to learn that you have not received your package.
This situation is not normal and we invite you to contact our customer service so that we can verify your order and find a quick solution (tracking, reshipment, or refund).
Cosm chic is at your disposal and is doing everything possible for your satisfaction.
C
Carlos B.
Rating: 1 out of 5
following a purchase from 17/12/2025
Hello, as I have already written to you, I ordered the product knowing that it was supposed to be delivered before the 25th, and up to this moment as I write to you, I still have not received the product, so I am still waiting for my package.
Translated reviews
E
Elise P.
Rating: 1 out of 5
following a purchase from 06/12/2025
Delivery times are way too long.
Translated reviews
Response from Cosmé’Chic
We sincerely apologize for these longer than expected delivery times.
Your satisfaction is essential for Cosm chic and we take your feedback very seriously in order to improve our service.
Thank you for your patience and understanding.
V
Virginie R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service
Translated reviews
Response from Cosmé’Chic
We sincerely apologize for this inconvenience.
This is not the experience we wish to offer at Cosm e'chic.
Thank you for contacting us again via private message or email so that our customer service can find a quick solution to your packaging issue.
F
Frederique R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Placing an order to be delivered twice and paying extra fees, I don't find that quite normal.
Translated reviews
P
Perrine P.
Rating: 1 out of 5
following a purchase from 07/12/2025
First and last order on this site! I had to pay extra fees to retrieve my package even though I had already paid for the products and delivery. I usually buy exactly the same products on another site and they are always hermetically sealed and individually packaged. That was not the case here, which raises doubts about hygiene..
Translated reviews
G
GUENHAEL L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package in bad condition therefore refused The bad rating is for the transport
Translated reviews
Response from Cosmé’Chic
Hello,
Thank you for your feedback. We are sorry that the package arrived damaged and had to be refused. Your comment has been forwarded to the carrier to prevent this from happening again.
Our customer service is at your disposal to reship your order or find the best solution.
The Cosm e9'Chic team
Y
Yaell R.
Rating: 1 out of 5
following a purchase from 28/11/2025
Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We are sorry that your product arrived damaged and poorly packaged. We also apologize for the lack of response. Our team will get back to you quickly to resolve the situation.
The Cosmés'Chic team
V
Valérie J.
Rating: 1 out of 5
following a purchase from 07/11/2025
Poor quality products. I sent a message that has remained unanswered to this day.
Translated reviews
Response from Cosmé’Chic
Hello,
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
S
Sandrine et océane P.
Rating: 1 out of 5
following a purchase from 19/11/2025
Not very disappointed, order arrived late and the item does not match the photo and the description
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We are sorry to hear that the item did not match and that it arrived late. We will check this issue to better serve you in the future.
C
Cecilia F.
Rating: 1 out of 5
following a purchase from 15/11/2025
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
Translated reviews
N
Nathalie T.
Rating: 1 out of 5
following a purchase from 10/11/2025
I did not receive the right product
Translated reviews
Response from Cosmé’Chic
We are truly sorry for this error.
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
A
Ahmed K.
Rating: 1 out of 5
following a purchase from 08/11/2025
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
Translated reviews
M
marylene B.
Rating: 1 out of 5
following a purchase from 05/11/2025
I ordered an item that went straight to the trash because it was unusable
Translated reviews
M
Manon T.
Rating: 1 out of 5
following a purchase from 06/11/2025
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
Translated reviews
A
awa menigni G.
Rating: 1 out of 5
following a purchase from 03/11/2025
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
Translated reviews
L
LaFée L.
Rating: 1 out of 5
following a purchase from 29/10/2025
No effect contrary to what is indicated
Translated reviews
Response from Cosmé’Chic
We thank you for your comment and are sorry that the product did not have the expected effect. We take note of your remark to better inform our customers in the future.
B
Bernadette G.
Rating: 1 out of 5
following a purchase from 13/10/2025
A late shipment with NO information from the carrier, NO tracking of the package's journey and inevitably, the package arrives when you are absent. Cosmechic absolves itself by stating that it is not their responsibility! Easy to sell, to collect and then that's it! I do not recommend this site!
Translated reviews
É
Élodie F.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive the right product
Translated reviews
Response from Cosmé’Chic
Thank you very much for your feedback! We are sorry that you did not receive the correct product. At Cosmés’Chic, we do everything we can to correct this kind of error quickly. Please contact our customer service so that we can send you the correct product without delay.
D
DANIELA S.
Rating: 1 out of 5
following a purchase from 01/10/2025
Mediocre
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We are sorry that it did not meet your expectations. At Cosmés'Chic, every negative feedback helps us improve and better satisfy you in the future.
H
H O.
Rating: 1 out of 5
following a purchase from 31/07/2025
I miss a box I have not received everything
Translated reviews
P
Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
Translated reviews
S
SUSANA M.
Rating: 1 out of 5
following a purchase from 27/02/2025
The products come without a box. I won't buy again.
Translated reviews
P
Peggy W.
Rating: 1 out of 5
following a purchase from 09/02/2025
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosm e9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
Translated reviews
Response from Cosmé’Chic
Hello Peggy,
Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.
Best regards,
The Cosm e'Chic team
E
ELISE D.
Rating: 1 out of 5
following a purchase from 08/02/2025
Never again! Order placed on February 8 received on the 26th. A shame!
Translated reviews
Response from Cosmé’Chic
Hello Elise,
We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.
Wishing you a very nice day.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 