Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
Material conforms to the request, delay longer than announced but possibly related to the Christmas period.
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Response from Cosmé’Chic
Thank you for taking the time to share your experience.
We are happy that your Cosm e9chic order met your expectations and we apologize for the slightly extended delay, related to the high activity of this period.
We look forward to serving you again very soon.
F
Frederic C.
Rating: 5 out of 5
following a purchase from 17/12/2025
Perfect
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Response from Cosmé’Chic
A big thank you for your comment!
We are happy to know that everything was perfect for you.
Looking forward to seeing you very soon at Cosméschic
P
Pauline L.
Rating: 5 out of 5
following a purchase from 07/12/2025
Perfect
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Response from Cosmé’Chic
Thank you very much for your feedback
We are delighted that your experience with Cosm chic was perfect.
See you very soon for your next beauty purchases
A
Ana D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I have never received a package.
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Response from Cosmé’Chic
We are sincerely sorry to learn that you have not received your package.
This situation is not normal and we invite you to contact our customer service so that we can verify your order and find a quick solution (tracking, reshipment, or refund).
Cosm chic is at your disposal and is doing everything possible for your satisfaction.
C
Carlos B.
Rating: 1 out of 5
following a purchase from 17/12/2025
Hello, as I have already written to you, I ordered the product knowing that it was supposed to be delivered before the 25th, and up to this moment as I write to you, I still have not received the product, so I am still waiting for my package.
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Response from Cosmé’Chic
Your order arrived too late and we understand your disappointment. Our preparation times have been tightened and each package now leaves with tracking. If something is still pending, write to us. The Cosmés'Chic team
E
Elise P.
Rating: 1 out of 5
following a purchase from 06/12/2025
Delivery times are way too long.
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Response from Cosmé’Chic
We sincerely apologize for these longer than expected delivery times.
Your satisfaction is essential for Cosm chic and we take your feedback very seriously in order to improve our service.
Thank you for your patience and understanding.
C
Claude R.
Rating: 5 out of 5
following a purchase from 06/12/2025
The delivery took a while this time.
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Response from Cosmé’Chic
We thank you for your comment and we sincerely apologize for the delay encountered during this delivery.
This type of situation remains exceptional and we are actively working to improve our timelines.
Thank you for your understanding and your trust in Cosm'échic.
M
Monique S.
Rating: 5 out of 5
following a purchase from 15/12/2025
Perfect, package conforms to my order, received very quickly. Thank you!
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Response from Cosmé’Chic
Thank you very much for your feedback. We are delighted to hear that your Cosm e9chic order arrived quickly and that it perfectly meets your expectations. Looking forward to seeing you again very soon for new beauty discoveries.
M
Marc L.
Rating: 5 out of 5
following a purchase from 12/12/2025
Just a bit long to receive
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that the delivery time was a bit longer than expected. Your satisfaction is very important to us and we always do our best to ship your orders as quickly as possible.
Thank you for your understanding and trust.
The Cosm e'chic team
J
Jutta S.
Rating: 5 out of 5
following a purchase from 11/12/2025
I didn't think the delivery would come so quickly. I am very satisfied with the goods and the processing.
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Thomas L.
Rating: 5 out of 5
following a purchase from 10/12/2025
Order arrived on time. Careful packaging for fragile product
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Response from Cosmé’Chic
Thank you for your feedback
We are happy to know that your Cosm e9chic order arrived on time and that the careful packaging of your fragile product satisfied you. Looking forward to seeing you again soon!
C
Corinne F.
Rating: 5 out of 5
following a purchase from 07/12/2025
GOOD
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Response from Cosmé’Chic
Thank you for your feedback
The Cosmétchic team is delighted with your satisfaction.
H
Horia O.
Rating: 4 out of 5
following a purchase from 09/12/2025
Deliver the products with a courier (DHL, GLS, ETC)! And not with "POST"
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Response from Cosmé’Chic
Thank you very much for your feedback! We completely understand your preference for delivery services like DHL or GLS. We take note of your suggestion to improve the shopping experience for our customers. Your satisfaction is our priority and we hope to offer you even more comfort in the future!
S
Susan A.
Rating: 5 out of 5
following a purchase from 09/12/2025
5
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Response from Cosmé’Chic
Thank you for your note!
The Cosm e'chic team thanks you
J
Jb D.
Rating: 5 out of 5
following a purchase from 08/12/2025
Impeccable, the site is very good, very serious, fast, Thank you
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Response from Cosmé’Chic
Thank you very much for your excellent feedback.
Your satisfaction is our priority at Cosmés'chic.
Looking forward to seeing you again.
B
Bernard C.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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Response from Cosmé’Chic
Thank you very much for your feedback!
See you very soon at Cosmés'chic
V
Virginie R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service
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Response from Cosmé’Chic
We sincerely apologize for this inconvenience.
This is not the experience we wish to offer at Cosm e'chic.
Thank you for contacting us again via private message or email so that our customer service can find a quick solution to your packaging issue.
F
Frederique R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Placing an order to be delivered twice and paying extra fees, I don't find that quite normal.
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
M
Myriam F.
Rating: 5 out of 5
following a purchase from 09/12/2025
The site is very good
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Response from Cosmé’Chic
Thank you for your feedback.
We are glad that your experience on the Cosm chic site was satisfactory.
F
Floriane C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Package conforms to what was ordered. Delivery times not respected, package shipped and received nearly 10 days after being ordered
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Response from Cosmé’Chic
We apologize for this wait, it is not up to the standards we announce. The preparation of orders has been reorganized since then. Contact us if needed. The Cosmés'Chic team
M
Marion D.
Rating: 5 out of 5
following a purchase from 08/12/2025
Fast shipping and order as expected
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Response from Cosmé’Chic
Thank you for your comment.
Customer satisfaction is essential for Cosm chic.
We look forward to seeing you again.
L
Langlois L.
Rating: 5 out of 5
following a purchase from 08/12/2025
Very good
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Response from Cosmé’Chic
Thank you for your feedback!
The entire Cosmés'chic team is happy to satisfy you.
C
Christophe P.
Rating: 5 out of 5
following a purchase from 08/12/2025
Very good speed, good follow-up, respect for the deadline
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Response from Cosmé’Chic
Thank you for your trust!
At Cosm e'chic, we take pride in providing fast service, serious follow-up, and respecting deadlines.
We look forward to serving you again.
I
Isabelle C.
Rating: 5 out of 5
following a purchase from 07/12/2025
good
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Response from Cosmé’Chic
Thank you very much for your positive feedback
P
Perrine P.
Rating: 1 out of 5
following a purchase from 07/12/2025
First and last order on this site! I had to pay extra fees to retrieve my package even though I had already paid for the products and delivery. I usually buy exactly the same products on another site and they are always hermetically sealed and individually packaged. That was not the case here, which raises doubts about hygiene..
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
R
Rédoine T.
Rating: 5 out of 5
following a purchase from 06/12/2025
Very good
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Response from Cosmé’Chic
Thank you for your support and your trust
M
Mélanie L.
Rating: 5 out of 5
following a purchase from 05/12/2025
I recommend
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Response from Cosmé’Chic
Thank you very much for your recommendation. The Cosm chic team thanks you for your trust
N
Nathalie H.
Rating: 5 out of 5
following a purchase from 04/12/2025
Perfect! Arrived very quickly, Thank you
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Response from Cosmé’Chic
Thank you for your feedback!
We are delighted that your order arrived quickly.
We look forward to welcoming you again at Cosmés’Chic
R
Rene P.
Rating: 5 out of 5
following a purchase from 03/12/2025
well received
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Response from Cosmé’Chic
We are delighted to learn that your Cosmés Chic order has been received.
See you very soon for a new beauty experience
M
Maryse S.
Rating: 5 out of 5
following a purchase from 03/12/2025
Very good
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Response from Cosmé’Chic
Thank you very much for your comment
We are happy to know that your experience with Cosmés’Chic was very satisfactory.
We look forward to serving you again.
M
Malika H.
Rating: 5 out of 5
following a purchase from 02/12/2025
Competitive prices, serious.
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Response from Cosmé’Chic
Thank you for your feedback
We are happy that our seriousness and our prices have convinced you.
See you very soon at Cosmés’Chic
D
Dorothée M.
Rating: 5 out of 5
following a purchase from 02/12/2025
Very good
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Response from Cosmé’Chic
We are happy that your experience was satisfactory.
See you very soon at Cosmés’Chic
S
Solina L.
Rating: 5 out of 5
following a purchase from 02/12/2025
Fast shipping
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Response from Cosmé’Chic
Thank you for your feedback!
We are happy that the quick delivery met your expectations.
Looking forward to serving you again at Cosmés’Chic
K
Karine L.
Rating: 5 out of 5
following a purchase from 28/11/2025
Processing in the order was completely satisfactory
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Response from Cosmé’Chic
Hello,
Thank you for your feedback! We are glad that the processing of your order met your expectations. Your satisfaction is our priority.
The Cosm e9'Chic team
A
A. G.
Rating: 5 out of 5
following a purchase from 28/11/2025
Perfect
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that everything went perfectly. Your satisfaction is very important to us.
The Cosm e'Chic team
C
Claudine C.
Rating: 5 out of 5
following a purchase from 01/12/2025
Very good
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Response from Cosmé’Chic
Thank you for your feedback! We are delighted that your experience was positive. Your satisfaction is our priority.
G
Guenhael L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package in bad condition therefore refused The bad rating is for the transport
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Response from Cosmé’Chic
Hello,
Thank you for your feedback. We are sorry that the package arrived damaged and had to be refused. Your comment has been forwarded to the carrier to prevent this from happening again.
Our customer service is at your disposal to reship your order or find the best solution.
The Cosm e9'Chic team
L
Louis-François M.
Rating: 5 out of 5
following a purchase from 28/11/2025
Speed of delivery
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Response from Cosmé’Chic
Thank you for your comment!
We are happy to know that the delivery was fast. At Cosmés’Chic, shipping your products as quickly as possible is one of our priorities.
See you soon for a new beauty experience.
Y
Yaell R.
Rating: 1 out of 5
following a purchase from 28/11/2025
Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that your product arrived damaged and poorly packaged. We also apologize for the lack of response. Our team will get back to you quickly to resolve the situation.
The Cosmés'Chic team
X
Xavérine S.
Rating: 5 out of 5
following a purchase from 27/11/2025
Very satisfied
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Response from Cosmé’Chic
Hello,
Thank you very much for your feedback! We are delighted that you are satisfied. See you very soon at Cosmés’Chic
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