The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service
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Response from Cosmé’Chic
We sincerely apologize for this inconvenience.
This is not the experience we wish to offer at Cosm e'chic.
Thank you for contacting us again via private message or email so that our customer service can find a quick solution to your packaging issue.
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Frederique R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Placing an order to be delivered twice and paying extra fees, I don't find that quite normal.
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Floriane C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Package conforms to what was ordered. Delivery times not respected, package shipped and received nearly 10 days after being ordered
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Perrine P.
Rating: 1 out of 5
following a purchase from 07/12/2025
First and last order on this site! I had to pay extra fees to retrieve my package even though I had already paid for the products and delivery. I usually buy exactly the same products on another site and they are always hermetically sealed and individually packaged. That was not the case here, which raises doubts about hygiene..
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GUENHAEL L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package in bad condition therefore refused The bad rating is for the transport
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Response from Cosmé’Chic
Hello,
Thank you for your feedback. We are sorry that the package arrived damaged and had to be refused. Your comment has been forwarded to the carrier to prevent this from happening again.
Our customer service is at your disposal to reship your order or find the best solution.
The Cosm e9'Chic team
Y
Yaell R.
Rating: 1 out of 5
following a purchase from 28/11/2025
Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that your product arrived damaged and poorly packaged. We also apologize for the lack of response. Our team will get back to you quickly to resolve the situation.
The Cosmés'Chic team
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Valérie J.
Rating: 1 out of 5
following a purchase from 07/11/2025
Poor quality products. I sent a message that has remained unanswered to this day.
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Response from Cosmé’Chic
Hello,
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
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france A.
Rating: 4 out of 5
following a purchase from 20/11/2025
The order is no problem but received the Victoria's Secret mist opened and responded in the box
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Response from Cosmé’Chic
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that your Victoria's Secret mist arrived opened in your package. This is absolutely not in line with our quality standards.
Could you please contact us directly through your Amazon account so we can resolve this quickly? We will offer you an appropriate solution (replacement or refund).
Your satisfaction is our priority and we will do what it takes to make it right.
The Cosm e'Chic team
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Sandrine et océane P.
Rating: 1 out of 5
following a purchase from 19/11/2025
Not very disappointed, order arrived late and the item does not match the photo and the description
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry to hear that the item did not match and that it arrived late. We will check this issue to better serve you in the future.
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Cecilia F.
Rating: 1 out of 5
following a purchase from 15/11/2025
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
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Nathalie T.
Rating: 1 out of 5
following a purchase from 10/11/2025
I did not receive the right product
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Response from Cosmé’Chic
We are truly sorry for this error.
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
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Morvan M.
Rating: 3 out of 5
following a purchase from 10/11/2025
The package arrived very late.
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Response from Cosmé’Chic
We sincerely apologize for this delay.
This is not the experience we wish to offer. Thank you for taking the time to inform us. We will closely monitor the situation to ensure it does not happen again.
Thank you for your patience and your trust in Cosm chic.
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Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
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Ahmed K.
Rating: 1 out of 5
following a purchase from 08/11/2025
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
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marylene B.
Rating: 1 out of 5
following a purchase from 05/11/2025
I ordered an item that went straight to the trash because it was unusable
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Manon T.
Rating: 1 out of 5
following a purchase from 06/11/2025
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
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Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.
We would like to clarify two important points:
Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.
Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.
We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).
Thank you again for your message — it helps us improve our services.
The Cosm e'Chic team
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awa menigni G.
Rating: 1 out of 5
following a purchase from 03/11/2025
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
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LaFée L.
Rating: 1 out of 5
following a purchase from 29/10/2025
No effect contrary to what is indicated
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Response from Cosmé’Chic
We thank you for your comment and are sorry that the product did not have the expected effect. We take note of your remark to better inform our customers in the future.
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Ylice G.
Rating: 4 out of 5
following a purchase from 23/10/2025
Excellent
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Response from Cosmé’Chic
Your satisfaction is our priority and we are delighted that everything suits you.
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SALVI A.
Rating: 3 out of 5
following a purchase from 18/10/2025
If the items meet my expectations, the order processing and delivery time are unacceptable when it exceeds 3 days.
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Itoe I.
Rating: 4 out of 5
following a purchase from 17/10/2025
I ordered a base coat for nails, it was not like what was on the site (the color). I sent you photos and explained, then they refunded me right away. Thank you
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Response from Cosmé’Chic
Thank you very much! We are delighted that our team was able to resolve the issue quickly and efficiently. The entire Cosm chic team thanks you!
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Bernadette G.
Rating: 1 out of 5
following a purchase from 13/10/2025
A late shipment with NO information from the carrier, NO tracking of the package's journey and inevitably, the package arrives when you are absent. Cosmechic absolves itself by stating that it is not their responsibility! Easy to sell, to collect and then that's it! I do not recommend this site!
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Anna G.
Rating: 4 out of 5
following a purchase from 14/10/2025
Two products were missing but the customer service was so responsive that it didn't cause any problem! Thank you
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Response from Cosmé’Chic
Thank you for your comment! We are glad that the issue was resolved quickly and that you are satisfied with our follow-up.
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Élodie F.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive the right product
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Response from Cosmé’Chic
Thank you very much for your feedback! We are sorry that you did not receive the correct product. At Cosmés’Chic, we do everything we can to correct this kind of error quickly. Please contact our customer service so that we can send you the correct product without delay.
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Émilie R.
Rating: 4 out of 5
following a purchase from 08/10/2025
I was not delivered at home as desired but at a relay point and not even in my village...
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Response from Cosmé’Chic
We are sorry that the delivery was not made to your home as you wished. At Cosmés'Chic, we take your comments very seriously in order to improve our delivery service. Thank you for your feedback.
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DANIELA S.
Rating: 1 out of 5
following a purchase from 01/10/2025
Mediocre
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that it did not meet your expectations. At Cosmés'Chic, every negative feedback helps us improve and better satisfy you in the future.
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Mickaëlle M.
Rating: 3 out of 5
following a purchase from 21/09/2025
Mixed reviews, it depends on the items.
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Response from Cosmé’Chic
Thank you for your feedback. We take note of your opinion and are sorry that some items did not fully meet your expectations. At Cosmés’Chic, we always do our best to improve our products and services.
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Hervé N.
Rating: 4 out of 5
following a purchase from 09/09/2025
Product conforms to my order
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Response from Cosmé’Chic
We are pleased to see that the product received is exactly what you expected. At Cosmés’Chic, compliance and quality are essential.
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Roselyne G.
Rating: 3 out of 5
following a purchase from 08/08/2025
A bit expensive shipping fees. And taxes for such a small package
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Response from Cosmé’Chic
Thank you for your feedback. We understand your comment regarding shipping fees and taxes. We do our best to offer quality products at competitive prices and to ensure that delivery remains fast and secure. Your opinion helps us improve and we hope to fully satisfy you with your next order at Cosmés’Chic.
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szpak D.
Rating: 4 out of 5
following a purchase from 07/08/2025
Good
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that your experience at Cosmés’Chic was enjoyable. We look forward to welcoming you again for your next beauty desires!
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Lena G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Small issue during the order, bug on the site so double payment, the chat person was not responding so I found a phone number, I called and it was resolved immediately!!!
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Response from Cosmé’Chic
Thank you very much for your feedback and your patience! We apologize for the issue encountered during your order and the double payment. We are glad that everything was quickly resolved by phone. Your satisfaction remains our priority, and we do our best to improve your experience on our site. We look forward to seeing you again soon at Cosmés’Chic!
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H O.
Rating: 1 out of 5
following a purchase from 31/07/2025
I miss a box I have not received everything
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Isabelle H.
Rating: 4 out of 5
following a purchase from 07/07/2025
Satisfied with my order just the delivery time a bit long.
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Response from Cosmé’Chic
Thank you for your feedback and your trust! We are happy that your order has satisfied you and we take your remark regarding the delay into account. See you soon on Cosmés'Chic!
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Mignan T.
Rating: 2 out of 5
following a purchase from 10/05/2025
This was not my shade
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Sylvie P.
Rating: 4 out of 5
following a purchase from 08/05/2025
I would have liked to find other types of products like hand cream or nail care
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Response from Cosmé’Chic
Hello,
Thank you for your feedback! Your comment is very valuable.
We are currently working on expanding our range, and adding hand creams as well as nail care products is part of the categories we wish to develop.
Feel free to check back soon, new products are arriving regularly.
And thank you again for helping us improve!
Have a great day,
The Cosm e9'Chic team
S
Stévaux V.
Rating: 4 out of 5
following a purchase from 21/04/2025
TB but the package must not have been handled delicately because the shampoo leaked.
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Response from Cosmé’Chic
Thank you for your feedback, we take note of your comment regarding the packaging and will make sure to improve this point. We hope that despite everything, you are satisfied with your order. Please do not hesitate to contact us if you haven't already, we will be happy to resolve this quickly. Have a very nice day!
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Laetitia M.
Rating: 4 out of 5
following a purchase from 29/03/2025
Very good product
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Response from Cosmé’Chic
Your satisfaction is our greatest reward! Thank you very much for your trust, have a very nice day!
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Audrey P.
Rating: 4 out of 5
following a purchase from 15/03/2025
Reliable site, but delivery in 7 days instead of 3-4 days as advertised on the site. Package arrived well at the mondial relay of my first choice, even though I was made to change because it was supposedly closed. Otherwise, I received the right products.
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Response from Cosmé’Chic
Thank you for your detailed feedback, Audrey. We are glad that you received the right products, even though the delivery took a bit longer than expected. Your comments are valuable and will help us improve our service. Please do not hesitate to contact us if needed. Have a very nice day!
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Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
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