The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
I'm sorry to read that you did not receive your parcel on time. Have you been able to contact our customer service department to report the problem? We always try to meet our delivery deadlines, but unforeseen circumstances may arise. We hope that despite this delay, you are satisfied with your order. Thank you for your feedback!
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Stéphanie G.
Rating: 1 out of 5
following a purchase from 08/02/2024
Top
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Response from Cosmé’Chic
Hello Stéphanie, thank you for your positive review of our Cosmé'Chic site. It encourages us to continue offering you quality products for a successful beauty experience. Your satisfaction is our priority!
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Jenna L.
Rating: 1 out of 5
following a purchase from 15/01/2024
Not received in time for my vacations, two messages sent without any reply... marked sent on Tuesday, posted on Friday.decue
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Response from Cosmé’Chic
Hello Jenna, We are sorry to hear that you have experienced problems with our service. Customer satisfaction is very important to us and we apologize for any inconvenience caused by the delay in delivery. We will take the necessary steps to improve our service and ensure a positive experience for you in the future. Once again, we sincerely apologize and hope to regain your trust. Sincerely, The Cosmé'Chic team
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Maria G.
Rating: 4 out of 5
following a purchase from 15/01/2024
Compliant products. Delivery more than 5 days.
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Response from Cosmé’Chic
Hello Maria, thank you for your review of our Cosmé'Chic website. We are delighted that you liked our products. Concerning the delivery time, we are constantly working to improve our services to offer you an ever more satisfying online shopping experience. We hope to see you soon on our site. Have a nice day! The Cosmé'Chic team.
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NADEGE H.
Rating: 1 out of 5
following a purchase from 15/12/2023
Product indicated in stock but not. Poor communication. Delivery after one month :(
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Response from Cosmé’Chic
Hello Nadege, I'm sorry to hear about your disappointing experience with our Cosmé'Chic website. We are constantly improving our communication and ensuring that our products are in stock. We appreciate your feedback and will do our best to provide you with a better delivery experience in the future. Thank you for sharing your feedback with us.
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Melanie P.
Rating: 1 out of 5
following a purchase from 24/12/2023
The mist was damaged. Cracked bottle 🥹🥹🥹 Loss of product in packaging 😱😱😱😱😱
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Response from Cosmé’Chic
Hello Mélanie, we're sorry to hear that your mist was damaged and that the bottle was cracked on delivery. We make a point of ensuring that our products are perfectly packaged to avoid any loss of product. We will do our utmost to solve this problem as soon as possible. Thank you for your feedback, which helps us to improve.
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Muriel A.
Rating: 4 out of 5
following a purchase from 16/12/2023
Serious follow-up.
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Response from Cosmé’Chic
Thank you very much for your feedback and loyalty! We are delighted to see that you are satisfied with your order. Thanks again and see you soon!
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MELANIE C.
Rating: 1 out of 5
following a purchase from 05/01/2024
I still haven't had my product shipped even though it was supposedly available when I paid.
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Response from Cosmé’Chic
Hello Melanie, thank you for your review. We understand your disappointment and apologize for the late delivery of your product. We are constantly working to improve our delivery service in order to better satisfy our customers. We will do our utmost to ensure that this does not happen again in the future. Please do not hesitate to contact us should you have any queries or comments. Sincerely, the Cosmé'Chic team.
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Célia V.
Rating: 4 out of 5
following a purchase from 28/11/2023
Some product labels are not written in French.
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Response from Cosmé’Chic
Thank you for your review, Celia. We do our best to provide you with the best service and we greatly appreciate your comment. We will immediately check to resolve this issue and thank you for bringing it to our attention.
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Anne-Marie E.
Rating: 1 out of 5
following a purchase from 29/11/2023
Order announced shipped but never left
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Response from Cosmé’Chic
Hello Anne-marie, we're sorry for the delay. We do our best to ship our orders as quickly as possible. We will take your comment into account to improve our delivery service. We hope you will give us another chance to satisfy you. Thank you for your feedback.
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Christine F.
Rating: 1 out of 5
following a purchase from 25/11/2023
I placed an order and was debited for the amount and 2 days later the order was cancelled. Fortunately, I was reimbursed.
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Response from Cosmé’Chic
We sincerely apologize for this frustrating experience. We understand the importance of a smooth transaction and are disappointed that your order was cancelled after debit.
We have taken steps to prevent this from happening in the future. We are pleased that you received a prompt refund and hope to regain your trust in the future. If you have any further concerns, please do not hesitate to contact us. Thank you for your understanding.
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Cécile H.
Rating: 1 out of 5
following a purchase from 21/11/2023
I did not receive my order, delivery problem with mondial relais
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Response from Cosmé’Chic
Hello Cécile, thank you for your feedback. We are sorry to hear that you have encountered a delivery problem with our worldwide relay partner. We have taken your comment into account and will do our utmost to improve our delivery service. We apologize for the inconvenience and look forward to satisfying you with your next order. Sincerely yours, The Cosmé'Chic team.
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christine W.
Rating: 2 out of 5
following a purchase from 24/10/2023
Rapide impec
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Response from Cosmé’Chic
Great! We are delighted that our service was fast and impeccable for you. Thank you so much!
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Laetitia L.
Rating: 2 out of 5
following a purchase from 01/11/2023
The package was poorly packaged and the products were visible inside.
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Response from Cosmé’Chic
We are sorry to hear that the package was not properly packed and that the products were visible. We apologize for this inconvenience. We are taking your feedback into account and will make sure to improve our packaging process. Thank you for letting us know. If you have any further concerns, please do not hesitate to contact us.
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Martine P.
Rating: 4 out of 5
following a purchase from 18/10/2023
Compliant product
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Response from Cosmé’Chic
Thank you for taking the time to rate us and share your review Martine 😉. We are delighted that you were satisfied with your product and that it met your expectations!
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Patricia M.
Rating: 4 out of 5
following a purchase from 18/09/2023
Fast and efficient
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Response from Cosmé’Chic
Thank you very much for your very positive review! We're delighted that you found our site fast and efficient and we hope to see you again soon!
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Huguette M.
Rating: 4 out of 5
following a purchase from 17/09/2023
Quick order!
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Response from Cosmé’Chic
Thank you Huguette for your support and your opinion! We are delighted that your order arrived quickly!
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Gulshan A.
Rating: 1 out of 5
following a purchase from 07/09/2023
No, and I am giving 1 star as order has never been delivered to me. on the date of delivery of my order i got a notification that my order got cancelled and i will get my amount refunded. But I would like to know the reason of cancellation so i am aware next time when placing the order.
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Euridyce L.
Rating: 2 out of 5
following a purchase from 23/08/2023
I received the parcel half-opened. Even the man who gave me the parcel told me to contact the company to tell them to pack the parcels better.
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Response from Cosmé’Chic
Hello Euridyce,
We're sorry to hear that your parcel was received half-opened. We will take immediate action to improve the packaging of our products. We sincerely thank you for alerting us and apologize for the inconvenience.
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Jess K.
Rating: 1 out of 5
following a purchase from 31/07/2023
No mail that I received my order at the relay point!
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Response from Cosmé’Chic
Dear customer,
We are sorry to hear that you have not been notified of the arrival of your parcel at the relay point. Mondial Relay usually sends an SMS and an e-mail to inform you of this step. We apologize for the inconvenience. Please note that sometimes e-mail notifications can end up in junk mail. We thank you for sharing your experience, and are working to prevent this from happening again. Your satisfaction is our priority.
Yours faithfully
Cosmé'Chic Customer Service
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Sandrine G.
Rating: 2 out of 5
following a purchase from 10/07/2023
I placed an order on July 13 for 2 items, I received only 1, they should ship me the 2nd, but today the 21st I still have nothing 😡😡
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Response from Cosmé’Chic
Dear customer,
We regret that you have not received your order in full.
We have already dispatched the second missing product and upon further investigation have concluded that the second package was delivered on 07/21/2023.
Once again, we sincerely apologize for any inconvenience caused. Your satisfaction is our priority and we hope to regain your trust despite this incident.
Yours sincerely
Cosmé'Chic
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France B.
Rating: 4 out of 5
following a purchase from 05/07/2023
very good site product really cheap for quality and price .i recommend it
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Response from Cosmé’Chic
Thank you for your very positive review and recommendation! We're delighted to see you satisfied with your purchases and hope you'll enjoy our quality products at affordable prices even more on your next visits.
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aude D.
Rating: 1 out of 5
following a purchase from 01/07/2023
Delivery time not respected
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Response from Cosmé’Chic
Thank you for sharing your experience with us. We understand your frustration with the late delivery. The delay was caused by the carrier, who encountered unforeseen logistical problems while processing the packages. We have been in contact with them to resolve the situation and ensure that such circumstances do not recur in the future. Please accept our sincerest apologies for this inconvenience. Your satisfaction is important to us, and we are doing everything we can to improve our delivery services. Thank you for your understanding.
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HERVE L.
Rating: 4 out of 5
following a purchase from 01/06/2023
Thank you very much
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Response from Cosmé’Chic
Thank you for your positive feedback! We hope you will be satisfied with your order.
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Nadege S.
Rating: 4 out of 5
following a purchase from 17/03/2023
Fast very good attractive price
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Response from Cosmé’Chic
Hello, we are very grateful for this glowing review. We are happy to have been able to satisfy you and will continue to do our best to bring the best product to our customers.
Dina from Cosmé'Chic
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Karine L.
Rating: 4 out of 5
following a purchase from 13/03/2023
1st time I order all received and not disappointed I recommend this site and its serious
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Response from Cosmé’Chic
Hello Karine,
Our entire boutique would like to thank you for your wonderful feedback, which shows the value of our team's work.
We really appreciate you taking the time to share your experience with us.
We do everything we can to help you and deliver complete satisfaction.
We look forward to serving you again in the future!
See you soon, the Cosmé'Chic team
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Ylice G.
Rating: 4 out of 5
following a purchase from 03/03/2023
Good product negative point all boxes were opened
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Response from Cosmé’Chic
Hello Ylice,
Thank you for taking the time to give us this feedback on our site!
We have taken note of your comments and will make every effort to improve on these points in order to offer you an impeccable service for your next order.
We look forward to seeing you again soon.
Best regards,
Dina
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Valérie P.
Rating: 4 out of 5
following a purchase from 21/02/2023
Satisfied with the products purchased. Suggestion: a little extra, specify the expiration date on the product details list.
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Response from Cosmé’Chic
Hello Valérie,
Thank you so much for taking the time to give us this feedback on our site! We have taken note of your suggestion and will make every effort to improve on this point so that we can offer you an impeccable service for your next order.
We look forward to seeing you again soon.
Best regards,
Dina
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Radhia A.
Rating: 4 out of 5
following a purchase from 22/01/2023
The delivery went well and I am delighted with the products I ordered.
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Response from Cosmé’Chic
Thank you very much Radhia! We are delighted that you enjoyed your order and that delivery went smoothly.
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Sylvie P.
Rating: 4 out of 5
following a purchase from 22/01/2023
Attractive prices for brand-name products
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Response from Cosmé’Chic
Thank you very much for your review, Sylvie! We're delighted that you're happy with the prices and brands we offer. We hope you enjoy your visit to our site.
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MICHELE E.
Rating: 4 out of 5
following a purchase from 05/01/2023
nothing to complain about
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Response from Cosmé’Chic
Thank you very much for your positive review! We are very happy that you were satisfied with our site and we will do our best to offer you a better experience in the future.
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Mariama C.
Rating: 4 out of 5
following a purchase from 22/12/2022
The delivery is very fast and the products are good.
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Response from Cosmé’Chic
Thank you very much for your comment, Mariama! We're delighted that you're satisfied with our products and delivery service.
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Geraldine D.
Rating: 4 out of 5
following a purchase from 17/12/2022
Very accessible site, fast delivery, fair price.
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Response from Cosmé’Chic
Thank you very much, Geraldine, for your very positive review and for taking the time to give your opinion! We're delighted you enjoyed Cosmé'Chic!
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Virginie J.
Rating: 4 out of 5
following a purchase from 03/12/2022
The red varnish I ordered is not the red I was expecting. The rest is fine.
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Response from Cosmé’Chic
Dear customer,
We would like to have the opportunity to discuss what went wrong with your order.
Could you please contact me at [email protected]?
We will work with you to resolve this issue as quickly as possible.
Best regards,
Dina, Cosmé'Chic Customer Service
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catherine V.
Rating: 4 out of 5
following a purchase from 22/11/2022
very fast delivery, I only regret the small packaging of the products
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Response from Cosmé’Chic
Thank you Catherine for your review! We are delighted that your order arrived so quickly. We take note of your suggestion regarding the packaging of the products and will look into how we can improve this.
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Eric G.
Rating: 3 out of 5
following a purchase from 17/11/2022
missing 1 product not yet reimbursed
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Response from Cosmé’Chic
We are sorry that you have encountered a problem with your order and that the missing product has not yet been refunded. We will immediately check the status of your refund and take the necessary steps to resolve it quickly. Thank you for your patience and understanding.
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Andre B.
Rating: 4 out of 5
following a purchase from 10/11/2022
Parfait mais pas fa île d'obtenir le suivi de la commande normalement vous dites 48 heures mais la mien a pris 5 jours complets la un effort serait le bienvenu merci
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Response from Cosmé’Chic
Thank you very much for your review, we're sorry you had a bad delivery experience. We will investigate why your delivery took so long so we can improve our service. We work hard to provide our customers with fast deliveries and a hassle-free experience.
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Fatima O.
Rating: 3 out of 5
following a purchase from 05/11/2022
Very good
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Response from Cosmé’Chic
Thank you very much for your review, Fatima! We're glad you enjoyed the site.
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Sandrine B.
Rating: 4 out of 5
following a purchase from 09/11/2022
Great, thanks
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Response from Cosmé’Chic
Thank you, Sandrine, for taking the time to leave a positive review on our site. We're delighted you enjoyed your experience!
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Une cavalière B.
Rating: 1 out of 5
following a purchase from 04/11/2022
Very disappointed I order on the site I receive an email to tell me that my order has been shipped and a few days later I am told that I will be refunded because my item is no longer in stock I do not understand why in this case I received an email saying that my order had been shipped is illogical especially if it is no longer in stock I do not recommend this site.
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Response from Cosmé’Chic
Hello Cavalière, we understand your disappointment with your shopping experience on our site. We sincerely apologize for the confusion caused by the e-mail indicating the shipment of your order, when the item was actually out of stock. We are actively working to improve our inventory management system and avoid such situations in the future. Your refund has been processed and we look forward to regaining your trust. Your satisfaction is our top priority.
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