The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
Serious site with competent and responsive after-sales service by e-mail. Nevertheless unreachable by phone...
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Response from Cosmé’Chic
Thank you for your incredible feedback! We're sorry you weren't able to reach us by phone, but we are now available by phone or email. We'll be happy to help! We hope to be able to satisfy you even more next time!
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Virginie L.
Rating: 3 out of 5
This site is very good my first order went very well and my second order was a little different because I had 1 product that I paid for and I did not get the roll-on deodorant and I also had the deodorant for the toilet that I got but completely dented half empty and does not work at all even by hand. Otherwise, the prices are very good and the delivery fast.
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Response from Cosmé’Chic
Thank you very much for your comment, Virginie. We are very sorry to hear that you did not receive your products correctly. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
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- L.
Rating: 4 out of 5
I went through Ebay so my opinion is biased.
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- B.
Rating: 4 out of 5
Interesting but order collected1 day late
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Response from Cosmé’Chic
We would like to thank you for your comment. We are very sorry that you received your order late. Your satisfaction means a lot to us! Have you already called our customer service to ask for a commercial gesture? We'd be delighted to help you! We look forward to hearing from you!
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- C.
Rating: 4 out of 5
Product conforms. Fast shipping
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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- A.
Rating: 4 out of 5
very easy to find what you're looking for
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Gerda D.
Rating: 4 out of 5
Fine
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Response from Cosmé’Chic
Thank you for this nice review
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Aurelie V.
Rating: 4 out of 5
Attractive prices
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Response from Cosmé’Chic
Thank you for your kind comment! See you soon!
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Lea B.
Rating: 4 out of 5
Well packaged product received on time
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Jean-philippe G.
Rating: 3 out of 5
Short delivery and preparation times, the seller is responsive. Only 2 products out of the 4 had complete packaging, which doesn't look very professional and raises questions about the integrity of the product given that it's no longer packaged. I don't know if I'd recommend this site.
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Response from Cosmé’Chic
Thank you for your review Jean-Philippe. We are sorry that your experience with Cosmé'Chic did not live up to your expectations. We are committed to maintaining the highest level of quality and packaging all our products correctly. We appreciate your feedback and are working hard to constantly improve our products and services.
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Estelle T.
Rating: 4 out of 5
Sastisfaite a part une palette ou deux fards sont sortiti et émiettés
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Lydia P.
Rating: 4 out of 5
well
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Laura T.
Rating: 4 out of 5
Super cosmetics website
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Response from Cosmé’Chic
Thank you for your wonderful comment. Your satisfaction means a lot to us.
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Ghislaine D.
Rating: 4 out of 5
good site and good prices
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Laura G.
Rating: 2 out of 5
Delivery very long and still not received, very disappointed waiting for this one .
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Response from Cosmé’Chic
Hello Laura,
We're sorry your delivery is taking so long. Occasionally we experience delays due to carriers and we apologize for this. We will do our best to deliver as quickly as possible. Please do not hesitate to contact us if you have any questions. Thank you for your understanding.
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- P.
Rating: 4 out of 5
Very fast delivery. Good product
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Margaux L.
Rating: 4 out of 5
very well-protected parcel
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Response from Cosmé’Chic
Thank you for sharing your opinion with us!
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Pauline P.
Rating: 2 out of 5
I have not received certain products and no one has replied to my complaint about them.
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Response from Cosmé’Chic
Dear customer, After checking, we can't find any complaint on your part. Perhaps you encountered a technical problem during shipment? On the other hand, we sent you an e-mail on 23/07 informing you that the MISS COP brush was out of stock and would be reimbursed. I can confirm that this was indeed refunded on 07/25. Hoping to keep your confidence.
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- B.
Rating: 3 out of 5
Correct response and delivery time. However, when I opened my package, there was black powder everywhere, it turns out that the darkest color of the palette has scattered everywhere and moreover is no longer usable. However, I kept it all...
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Response from Cosmé’Chic
Thank you for taking the time to leave us a comment :) As indicated by e-mail, the product in question has been reshipped to you. We apologize for the inconvenience and hope to maintain your confidence.
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Elisabeth B.
Rating: 3 out of 5
Product not available on the validated order although it was available when the order was placed.
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Response from Cosmé’Chic
Hello, thank you for your comment. We are sorry that your product is no longer available. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
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Virginie S.
Rating: 4 out of 5
Site bien
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Response from Cosmé’Chic
Thank you for this nice review
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Clémence B.
Rating: 4 out of 5
Order in very GOOD condition, arrived in 48 hours! Product conforms to what was marked on the site
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Response from Cosmé’Chic
Thank you for sharing your opinion with us! See you soon!
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Marine D.
Rating: 4 out of 5
I recommend this site.
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Response from Cosmé’Chic
Thank you for such a gratifying review
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Marion M.
Rating: 4 out of 5
Very well detailed
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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- D.
Rating: 4 out of 5
Fast delivery and careful shipping!
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Response from Cosmé’Chic
Thank you for taking the time to leave this lovely comment! We hope to see you again soon.
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Sabrina T.
Rating: 4 out of 5
Very good site with good products and choice. I would order again without hesitation, especially as the delivery was really fast! Ordered on a Wednesday afternoon, and the parcel was in my letterbox on Friday morning. Just great!
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Response from Cosmé’Chic
Thank you very much for your kind comment! We are delighted that you are enjoying your purchase from us! We hope to see you soon :)
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- S.
Rating: 4 out of 5
Very good product. Too bad the shipping costs are not readjusted when buying several items.
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Yasmina R.
Rating: 4 out of 5
Great value for money !!!!
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Brigitte C.
Rating: 2 out of 5
Order not conform to my request because the blush gemey maybelline was not in my package
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Response from Cosmé’Chic
Dear customer, We would like to thank you for your comment regarding the problem with the delivery of your order. Have you already called our customer service to solve this problem and obtain a commercial gesture? We look forward to hearing from you and will be delighted to help! Best regards,
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Annette D.
Rating: 4 out of 5
Serious and fast
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Response from Cosmé’Chic
Thank you very much for your very kind comment.
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Jeanne M.
Rating: 4 out of 5
Exactly what I expected. No surprises
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Response from Cosmé’Chic
Thank you for this wonderful message! We are delighted that you are satisfied!
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Françoise L.
Rating: 4 out of 5
Fast delivery, very attractive prices
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Response from Cosmé’Chic
Thank you for your kind comment! See you soon!
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Karima B.
Rating: 4 out of 5
Super low-cost
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Response from Cosmé’Chic
Thank you for this nice review
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Rachida T.
Rating: 4 out of 5
Delivery a little long but very satisfied with the products.
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Nathalie R.
Rating: 4 out of 5
Good site and product as ordered
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Response from Cosmé’Chic
Thank you for this wonderful comment, See you soon!
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Sabrina C.
Rating: 3 out of 5
I gave a product that does not correspond to the product I ordered.
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Response from Cosmé’Chic
Dear customer, Thank you for your comment. We are very sorry for the problem with the delivery of your order. Have you already called our customer service to resolve this issue and obtain a commercial gesture? We'd be delighted to help! See you soon!
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Gaelle T.
Rating: 3 out of 5
Disappointed because it's been 2 times that I've ordered from this site, which I recognize as very attractive in terms of the products on offer and the low prices, but the orders aren't fulfilled: the 1st error concerned the color of a mascara and the 2nd order was missing 1 product. Although the prices aren't very high, it's not justified not to process customer orders properly. What's more, customer service isn't very responsive despite my messages, with no reply from them. In short, I think it's a real shame!
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Response from Cosmé’Chic
We are sorry that you were not satisfied with your experience with us. We strive to respond to all of our customers as quickly as possible and to treat every order with care and attention. We will work hard to improve your experience the next time you order. Please do not hesitate to contact us again if you have any questions.
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Marianne G.
Rating: 4 out of 5
Not expensive fast delivery brand product but packaging not French so a bad point but very good otherwise
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Response from Cosmé’Chic
Thank you for sharing your opinion with us!
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Pascale S.
Rating: 4 out of 5
Correct
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Alexandra L.
Rating: 4 out of 5
Super fast make-up received in perfect condition.
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Response from Cosmé’Chic
Thank you for your excellent comment. We are delighted that you are satisfied!
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