The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
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Response from Cosmé’Chic
Hello,
We are truly sorry to hear that your package arrived open and that a jar of mask was broken. At Cosm e'Chic, we place great importance on the quality of our shipments, and your feedback is taken very seriously. We hope that despite this incident, you appreciate the products. Please do not hesitate to contact us so that we can assist you.
Wishing you a very nice day.
D
Dubois D.
Rating: 5 out of 5
following a purchase from 30/01/2025
👍👍👍
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Response from Cosmé’Chic
Hello Dubois,
Thank you very much for your positive feedback.
Please do not hesitate to come back to us if you have any questions or to discover our new products. See you soon!
F
Florence M.
Rating: 5 out of 5
following a purchase from 29/01/2025
I am very satisfied
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Response from Cosmé’Chic
Dear Florence, we'd like to thank you sincerely for your glowing review and are delighted to hear that our "Cosmé'Chic" site has met your expectations.
We hope to see you soon!
J
JOEL S.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
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christophe M.
Rating: 1 out of 5
following a purchase from 25/01/2025
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
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Sophie B.
Rating: 5 out of 5
following a purchase from 25/01/2025
Top product and fast delivery
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Response from Cosmé’Chic
Hello Sophie,
We are delighted to hear that you are satisfied with your product and the speed of delivery.
See you soon on Cosmé'Chic!
G
Ghislaine B.
Rating: 1 out of 5
following a purchase from 21/01/2025
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
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Julie B.
Rating: 5 out of 5
following a purchase from 11/01/2025
The item was probably damaged by the deliveryman, so I contacted customer service, who were extremely reactive! The next day the problem was solved, which is rare these days. So in the end, the article was in order and the cosmé chic service was top-notch, thank you!
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Response from Cosmé’Chic
Hello Julie,
Thank you very much for your feedback. We are delighted to hear that you have finally received a compliant item.
We look forward to serving you again at Cosmé'Chic!
A
Annie C.
Rating: 5 out of 5
following a purchase from 21/01/2025
Good reception, very good product. Fast delivery. I will continue to order with pleasure. Best regards.
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Response from Cosmé’Chic
Dear Annie,
Thank you very much for your review. We are delighted to hear that you are satisfied with the quality of our products and the speed of delivery. We look forward to your future orders.
F
Frederic A.
Rating: 5 out of 5
following a purchase from 20/01/2025
Everything is ok for me THANK YOU
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Response from Cosmé’Chic
Hello Frédéric,
Thank you so much for your positive feedback!
Don't hesitate to come back to us if you have any questions or future needs.
See you soon!
M
Marion L.
Rating: 5 out of 5
following a purchase from 20/01/2025
Very good
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Response from Cosmé’Chic
Dear Marion,
We sincerely thank you for your positive review.
Please do not hesitate to come back to us if you have any questions or require further information.
M
Michel K.
Rating: 5 out of 5
following a purchase from 17/01/2025
Unfortunately, the parcel was dropped off quickly at the bottom of the building.
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Response from Cosmé’Chic
Dear Michel, we are taking your comment into consideration in order to improve our delivery services. We look forward to serving you even better in the future.
F
Fernandes S.
Rating: 5 out of 5
following a purchase from 19/01/2025
I am satisfied with my order. The delivery date was respected and the parcel arrived in good condition. Thank you
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Response from Cosmé’Chic
Hello Fernandes,
Thank you so much for your feedback! We're delighted to hear that the delivery went well. We look forward to seeing you on Cosmé'Chic!
A
Aline L.
Rating: 5 out of 5
following a purchase from 17/01/2025
CLEAR
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Response from Cosmé’Chic
Dear Aline,
We're delighted that your experience on our Cosmé'Chic website has lived up to your expectations. Please come back again soon!
R
rene D.
Rating: 1 out of 5
following a purchase from 19/01/2025
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
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Jeanine F.
Rating: 1 out of 5
following a purchase from 16/01/2025
Not happy
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Christelle D.
Rating: 5 out of 5
following a purchase from 14/01/2025
Fine
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Response from Cosmé’Chic
Dear Christelle,
We are delighted that you enjoyed your experience and remain at your disposal for any suggestions or future needs. We look forward to welcoming you back!
O
Osman G.
Rating: 1 out of 5
following a purchase from 11/01/2025
Does not match. But it doesn't matter. Bonne continuation
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Response from Cosmé’Chic
Hello Osman,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a great day,
The Cosm e'Chic Team
J
Jessica T.
Rating: 5 out of 5
following a purchase from 14/01/2025
Fast, compliant ordering
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Response from Cosmé’Chic
Hello Jessica,
Thank you very much for your feedback regarding the speed of your order on Cosmé'Chic.
We hope to see you soon for your next purchases.
Best regards,
A
AS L.
Rating: 5 out of 5
following a purchase from 11/01/2025
Satisfied, fast delivery
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Response from Cosmé’Chic
We would like to thank you sincerely for your review, and hope to welcome you back soon.
Best regards,
The Cosmé'Chic team
M
Maria P.
Rating: 5 out of 5
following a purchase from 13/01/2025
Fast delivery, good quality.
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laura M.
Rating: 5 out of 5
following a purchase from 13/01/2025
All ok
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Response from Cosmé’Chic
Dear Laura, we thank you and are delighted to hear that your experience was satisfactory. Please do not hesitate to contact us should you have any questions or require assistance in the future.
See you soon!
C
Chloé A.
Rating: 5 out of 5
following a purchase from 13/01/2025
Great site and products. Fast delivery :)
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Response from Cosmé’Chic
Hello Chloé,
Thank you very much for your review, we are delighted that you appreciate our site and our products, as well as the speed of delivery.
Best regards,
The Cosmé'Chic team
M
martine M.
Rating: 5 out of 5
following a purchase from 09/01/2025
;
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Response from Cosmé’Chic
Dear Martine, thank you very much for your confidence in Cosmé'Chic. Please do not hesitate to come back to us with any questions or suggestions!
M
Maryline J.
Rating: 5 out of 5
following a purchase from 12/01/2025
Order arrived quickly
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Response from Cosmé’Chic
Dear Maryline,
We're delighted to hear that your order arrived quickly. At Cosmé'Chic, we make it a point of honor to offer efficient, quality service. We look forward to seeing you soon on our site!
M
Madeleine L.
Rating: 5 out of 5
following a purchase from 09/01/2025
I had ordered an emma original II mattress and received an original after contacting the after-sales service by email, we found a solution that suited us.
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Response from Cosmé’Chic
Dear Madeleine, we're delighted to hear that our service was able to meet your expectations by finding a suitable solution. We look forward to seeing you on Cosmé'Chic!
S
Sandrine T.
Rating: 5 out of 5
following a purchase from 09/01/2025
I liked too much of what I ordered, I recommend 🥰❤️
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Response from Cosmé’Chic
Hello Sandrine,
Thank you very much for your review and recommendation! We are delighted to hear that your order met your expectations. We look forward to seeing you soon on Cosmé'Chic!
M
Marie V.
Rating: 5 out of 5
following a purchase from 07/01/2025
Order delivered quickly and correctly
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Response from Cosmé’Chic
Dear Marie,
We are delighted to hear that your order was delivered quickly and that it met your expectations. We hope to see you soon on our Cosmé'Chic website.
D
Dominique C.
Rating: 5 out of 5
following a purchase from 07/01/2025
As described, I am very happy with my purchase.
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Response from Cosmé’Chic
Hello Dominique,
Thank you very much for your feedback. We are delighted to hear that you are satisfied with your purchase. We look forward to seeing you on Cosmé'Chic!
G
Gisele J.
Rating: 5 out of 5
following a purchase from 07/01/2025
Perfect, the fragrances are great!
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Response from Cosmé’Chic
Hello Gisele,
We're delighted you like our fragrances.
See you soon on Cosmé'Chic!
D
Didier D.
Rating: 5 out of 5
following a purchase from 07/01/2025
Ok
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Response from Cosmé’Chic
Hello Didier,
We sincerely thank you for your review.
We look forward to seeing you soon on Cosmé'Chic!
C
Christophe R.
Rating: 5 out of 5
following a purchase from 06/01/2025
Perfect Fast delivery Thank you
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Response from Cosmé’Chic
Hello Christophe,
Thank you very much for your feedback! We are delighted to hear that you were satisfied with the speed of our delivery.
We look forward to serving you again at Cosmé'Chic!
U
Uwe G.
Rating: 5 out of 5
following a purchase from 28/12/2024
👍
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Alain K.
Rating: 5 out of 5
following a purchase from 29/12/2024
Very good site concerning the delivery and the seriousness of the service.
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Response from Cosmé’Chic
Hello Alain,
Thank you very much for your review. We're delighted that our delivery service met your expectations.
See you soon on Cosmé'Chic!
S
SABINE L.
Rating: 5 out of 5
following a purchase from 30/12/2024
Perfect, fast delivery. Thank you
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Response from Cosmé’Chic
Dear Sabine,
We would like to thank you sincerely for your feedback and are delighted to hear that you appreciated the speed of our delivery service. We hope to see you soon on Cosmé'Chic.
M
martine H.
Rating: 5 out of 5
following a purchase from 29/12/2024
Hello, fast delivery and well packaged items.
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Response from Cosmé’Chic
Hello Martine,
Thank you very much for your feedback. We are delighted to hear that you received your items in perfect condition and quickly. We hope to see you soon on Cosmé'Chic!
K
Karine R.
Rating: 5 out of 5
following a purchase from 23/12/2024
Fast delivery, well packaged
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Response from Cosmé’Chic
Hello Karine,
We'd like to thank you for your feedback and are delighted that you appreciated the speed of shipment and the care taken with the packaging. See you soon on Cosmé'Chic!
E
Elie A.
Rating: 2 out of 5
following a purchase from 26/12/2024
I paid for home delivery but they sent it to a pickup location.
F
Fatiha B.
Rating: 5 out of 5
following a purchase from 19/12/2024
Satisfied with the products.
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Response from Cosmé’Chic
Hello Fatiha,
Thank you very much for your feedback. We are delighted to hear that you are satisfied with our products. We hope to see you soon on Cosmé'Chic.
P
Pascal P.
Rating: 1 out of 5
following a purchase from 15/12/2024
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
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