The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
I received my package in a locker but the box arrived open. Of the 2 ordered products, only one was left. I wrote to customer service, then to the customer chat but I did not receive a response.
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Stella B.
Rating: 1 out of 5
following a purchase from 21/04/2026
Package marked as delivered but not received....first order on this site, I am worried
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Damien T.
Rating: 1 out of 5
following a purchase from 20/04/2026
I received a different product than the one I ordered
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Marina B.
Rating: 1 out of 5
following a purchase from 08/04/2026
Poorly packed
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Muriel M.
Rating: 1 out of 5
following a purchase from 08/04/2026
The order has been canceled. I am disappointed. I gave 1 star but it deserves 0.
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BÉATRICE M.
Rating: 2 out of 5
following a purchase from 17/03/2026
I received an open hair mask, non-flaky that had spilled everywhere.... so a bit disappointed....
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Malak S.
Rating: 2 out of 5
following a purchase from 08/03/2026
Half of the order has arrived, it is still not refunded
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christian P.
Rating: 1 out of 5
following a purchase from 09/03/2026
The seller charged an extra €5 and labeled it as sales tax. According to the website, the offered items are already taxed according to the price labeling obligation. There was no immediate response to a previous email inquiry and subsequent PayPal inquiry. It's a pity actually.
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Valérie G.
Rating: 1 out of 5
following a purchase from 03/03/2026
The packaging of the products was extremely damaged, one was almost open. I wonder if these items were too old to be used. I would not recommend.
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Virginie V.
Rating: 2 out of 5
following a purchase from 25/01/2026
Very poorly packaged order, just in an envelope without real protection: result, a damaged aerosol that could have been punctured and exploded. The delivery is supposed to be done by La Poste or Mondial Relay according to their site, it was done by Amazon and moreover late.
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Rafael R.
Rating: 2 out of 5
following a purchase from 25/01/2026
The fixing gel has a more yellowish color than normal and "little balls" form when taking it from the jar. It's as if it were expired/open/dry because it doesn't apply in gel form like other times I've bought it.
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Lobna J.
Rating: 1 out of 5
following a purchase from 23/01/2026
Delivery problem. Quality of the products leaves much to be desired
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Sarah D.
Rating: 1 out of 5
following a purchase from 14/01/2026
Damaged product received
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N T.
Rating: 1 out of 5
following a purchase from 08/01/2026
I ordered on the 9th of January and did not receive my package yet, the tracking goes back and forth and I cannot make any sense of it.
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Lou P.
Rating: 1 out of 5
following a purchase from 03/01/2026
I did not receive an item
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Response from Cosmé’Chic
Hello,
We are sorry to hear that you did not receive one of the items from your order. At Cosmés'chic, we place great importance on our customers' satisfaction. We invite you to contact our customer service specifying your order number so that we can verify this quickly and provide you with an appropriate solution.
We remain at your disposal and thank you for your trust.
The Cosmés'chic team
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Caroline M.
Rating: 2 out of 5
following a purchase from 03/01/2026
I am missing a concealer, and a mechanical pencil for the eyes has been replaced by a pencil. However, the attached invoice is true to my order.
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Response from Cosmé’Chic
Hello,
Thank you for your message and we sincerely apologize for this inconvenience.
After verification, it is possible that an error occurred during the preparation of your order. We invite you to contact our customer service via your client area or by email indicating your order number, so that we can provide you with a quick solution (resending the missing items or refund).
The Cosmés'chic team apologizes and remains at your complete disposal.
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Alba P.
Rating: 1 out of 5
following a purchase from 01/01/2026
I still haven't received my package, when it said I would have it in 24/48h, it's been more than a week now. Also, I ordered an item that later they told me was out of stock, when that should have been communicated earlier, not after I had already purchased. Very bad experience.
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Elsa B.
Rating: 3 out of 5
following a purchase from 26/12/2025
I received an incomplete package. I informed the company who replied that they would send me the missing item. I am waiting for its receipt.
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Response from Cosmé’Chic
Thank you for your feedback.
We apologize for this inconvenience and confirm that the missing item has indeed been shipped.
We thank you for your patience. The Cosm e'chic team remains at your disposal.
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Isaura N.
Rating: 2 out of 5
following a purchase from 28/12/2025
Deadline not met
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Response from Cosmé’Chic
Thank you for your feedback.
We apologize for the missed deadline.
Our team is at your disposal to provide you with a quick solution.
Select 73 more words to run Humanizer.
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Emilie D.
Rating: 2 out of 5
following a purchase from 25/12/2025
An item arrived broken.
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Response from Cosmé’Chic
Hello,
We are sorry for this incident. Please contact us in a private message with your order number and a photo of the item so that we can process your request.
Cosm chic
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Lalia A.
Rating: 1 out of 5
following a purchase from 25/12/2025
I have never received my order
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Response from Cosmé’Chic
Hello,
We are sorry for this issue. Please contact us in a private message with your order number so that we can verify quickly.
Cosm chic
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Carpelho P.
Rating: 1 out of 5
following a purchase from 15/12/2025
Order not received
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Response from Cosmé’Chic
We apologize for this inconvenience.
Please contact us via private message with your order number so that Cosm chic can verify the situation and provide you with a solution quickly.
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Sandrine L.
Rating: 1 out of 5
following a purchase from 22/12/2025
I have not been delivered and no response from customer service!
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Response from Cosmé’Chic
We are sorry for the situation.
Thank you for messaging us privately with your order number so that Cosm chic can provide you with a solution quickly.
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Ana D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I have never received a package.
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Response from Cosmé’Chic
We are sincerely sorry to learn that you have not received your package.
This situation is not normal and we invite you to contact our customer service so that we can verify your order and find a quick solution (tracking, reshipment, or refund).
Cosm chic is at your disposal and is doing everything possible for your satisfaction.
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Carlos B.
Rating: 1 out of 5
following a purchase from 17/12/2025
Hello, as I have already written to you, I ordered the product knowing that it was supposed to be delivered before the 25th, and up to this moment as I write to you, I still have not received the product, so I am still waiting for my package.
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Elise P.
Rating: 1 out of 5
following a purchase from 06/12/2025
Delivery times are way too long.
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Response from Cosmé’Chic
We sincerely apologize for these longer than expected delivery times.
Your satisfaction is essential for Cosm chic and we take your feedback very seriously in order to improve our service.
Thank you for your patience and understanding.
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Virginie R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service
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Response from Cosmé’Chic
We sincerely apologize for this inconvenience.
This is not the experience we wish to offer at Cosm e'chic.
Thank you for contacting us again via private message or email so that our customer service can find a quick solution to your packaging issue.
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Frederique R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Placing an order to be delivered twice and paying extra fees, I don't find that quite normal.
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Floriane C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Package conforms to what was ordered. Delivery times not respected, package shipped and received nearly 10 days after being ordered
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Perrine P.
Rating: 1 out of 5
following a purchase from 07/12/2025
First and last order on this site! I had to pay extra fees to retrieve my package even though I had already paid for the products and delivery. I usually buy exactly the same products on another site and they are always hermetically sealed and individually packaged. That was not the case here, which raises doubts about hygiene..
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GUENHAEL L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package in bad condition therefore refused The bad rating is for the transport
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Response from Cosmé’Chic
Hello,
Thank you for your feedback. We are sorry that the package arrived damaged and had to be refused. Your comment has been forwarded to the carrier to prevent this from happening again.
Our customer service is at your disposal to reship your order or find the best solution.
The Cosm e9'Chic team
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Yaell R.
Rating: 1 out of 5
following a purchase from 28/11/2025
Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that your product arrived damaged and poorly packaged. We also apologize for the lack of response. Our team will get back to you quickly to resolve the situation.
The Cosmés'Chic team
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Valérie J.
Rating: 1 out of 5
following a purchase from 07/11/2025
Poor quality products. I sent a message that has remained unanswered to this day.
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Response from Cosmé’Chic
Hello,
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
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Sandrine et océane P.
Rating: 1 out of 5
following a purchase from 19/11/2025
Not very disappointed, order arrived late and the item does not match the photo and the description
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry to hear that the item did not match and that it arrived late. We will check this issue to better serve you in the future.
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Cecilia F.
Rating: 1 out of 5
following a purchase from 15/11/2025
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
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Nathalie T.
Rating: 1 out of 5
following a purchase from 10/11/2025
I did not receive the right product
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Response from Cosmé’Chic
We are truly sorry for this error.
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
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Morvan M.
Rating: 3 out of 5
following a purchase from 10/11/2025
The package arrived very late.
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Response from Cosmé’Chic
We sincerely apologize for this delay.
This is not the experience we wish to offer. Thank you for taking the time to inform us. We will closely monitor the situation to ensure it does not happen again.
Thank you for your patience and your trust in Cosm chic.
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Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
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Ahmed K.
Rating: 1 out of 5
following a purchase from 08/11/2025
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
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marylene B.
Rating: 1 out of 5
following a purchase from 05/11/2025
I ordered an item that went straight to the trash because it was unusable
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