Customer reviews of Cosmé’Chic

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 597 published reviews
5 2 167 83% 4 263 10% 3 45 2% 2 33 1% 1 89 3%

Summary of reviews

The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.

Reviews 1, 2 and 3 stars

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M
Manon T.
Rating: 1 out of 5
following a purchase from 06/11/2025
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
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Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.

We would like to clarify two important points:

Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.

Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.

We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).

Thank you again for your message — it helps us improve our services.

The Cosme'Chic team
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awa menigni G.
Rating: 1 out of 5
following a purchase from 03/11/2025
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
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LaFée L.
Rating: 1 out of 5
following a purchase from 29/10/2025
No effect contrary to what is indicated
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Response from Cosmé’Chic
We thank you for your comment and are sorry that the product did not have the expected effect. We take note of your remark to better inform our customers in the future.
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SALVI A.
Rating: 3 out of 5
following a purchase from 18/10/2025
If the items meet my expectations, the order processing and delivery time are unacceptable when it exceeds 3 days.
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Bernadette G.
Rating: 1 out of 5
following a purchase from 13/10/2025
A late shipment with NO information from the carrier, NO tracking of the package's journey and inevitably, the package arrives when you are absent. Cosmechic absolves itself by stating that it is not their responsibility! Easy to sell, to collect and then that's it! I do not recommend this site!
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Élodie F.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive the right product
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Response from Cosmé’Chic
Thank you very much for your feedback! We are sorry that you did not receive the correct product. At Cosmés’Chic, we do everything we can to correct this kind of error quickly. Please contact our customer service so that we can send you the correct product without delay.
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DANIELA S.
Rating: 1 out of 5
following a purchase from 01/10/2025
Mediocre
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that it did not meet your expectations. At Cosmés'Chic, every negative feedback helps us improve and better satisfy you in the future.
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Mickaëlle M.
Rating: 3 out of 5
following a purchase from 21/09/2025
Mixed reviews, it depends on the items.
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Response from Cosmé’Chic
Thank you for your feedback. We take note of your opinion and are sorry that some items did not fully meet your expectations. At Cosmés’Chic, we always do our best to improve our products and services.
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Roselyne G.
Rating: 3 out of 5
following a purchase from 08/08/2025
A bit expensive shipping fees. And taxes for such a small package
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Response from Cosmé’Chic
Thank you for your feedback. We understand your comment regarding shipping fees and taxes. We do our best to offer quality products at competitive prices and to ensure that delivery remains fast and secure. Your opinion helps us improve and we hope to fully satisfy you with your next order at Cosmés’Chic.
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H O.
Rating: 1 out of 5
following a purchase from 31/07/2025
I miss a box I have not received everything
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Mignan T.
Rating: 2 out of 5
following a purchase from 10/05/2025
This was not my shade
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Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
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SUSANA M.
Rating: 1 out of 5
following a purchase from 27/02/2025
The products come without a box. I won't buy again.
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Peggy W.
Rating: 1 out of 5
following a purchase from 09/02/2025
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosme9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
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Response from Cosmé’Chic
Hello Peggy,

Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.










Best regards,
The Cosme'Chic team
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ELISE D.
Rating: 1 out of 5
following a purchase from 08/02/2025
Never again! Order placed on February 8 received on the 26th. A shame!
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Response from Cosmé’Chic
Hello Elise,

We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.

Wishing you a very nice day.
S
Solveig T.
Rating: 3 out of 5
following a purchase from 10/02/2025
The products are at top prices. However, there is a lie about the delivery times, the 48-72 hours turns into more than 3 weeks, with no information provided on the tracking (one can have doubts... until receipt).
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Response from Cosmé’Chic
Hello Solveig,

Thank you for your feedback regarding the prices, we are delighted that you like them! However, we understand your disappointment regarding the delivery times. This is not the service we wish to offer at Cosme'Chic, and your comments are taken very seriously to improve our follow-up. Please do not hesitate to contact us if needed.

Wishing you a very nice day.
B
Beatrice M.
Rating: 1 out of 5
following a purchase from 13/02/2025
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
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Response from Cosmé’Chic
Hello,

We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.

Thank you for your patience and understanding.
Cosmés'Chic
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Comprido J.
Rating: 3 out of 5
following a purchase from 02/02/2025
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
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Response from Cosmé’Chic
Hello,

We are truly sorry to hear that your package arrived open and that a jar of mask was broken. At Cosme'Chic, we place great importance on the quality of our shipments, and your feedback is taken very seriously. We hope that despite this incident, you appreciate the products. Please do not hesitate to contact us so that we can assist you.

Wishing you a very nice day.
J
JOEL S.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
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christophe M.
Rating: 1 out of 5
following a purchase from 25/01/2025
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
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Ghislaine B.
Rating: 1 out of 5
following a purchase from 21/01/2025
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
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rene D.
Rating: 1 out of 5
following a purchase from 19/01/2025
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
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Jeanine F.
Rating: 1 out of 5
following a purchase from 16/01/2025
Not happy
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Osman G.
Rating: 1 out of 5
following a purchase from 11/01/2025
Does not match. But it doesn't matter. Bonne continuation
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Response from Cosmé’Chic
Hello Osman,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.

Have a great day,
The Cosme'Chic Team
E
Elie A.
Rating: 2 out of 5
following a purchase from 26/12/2024
I paid for home delivery but they sent it to a pickup location.
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Pascal P.
Rating: 1 out of 5
following a purchase from 15/12/2024
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
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Edwige C.
Rating: 3 out of 5
following a purchase from 11/12/2024
Parcel sent too late after my order. Ordered and paid on 11/12/24. Parcel sent on 16/12/24. Mail of 23/12/24 to collect it before 26/12/24 (out of vacation period from 22/12 to 28/12/24).
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Sylvain L.
Rating: 2 out of 5
following a purchase from 22/12/2024
Hello, I filed a claim for an item that is torn. To date I have not received any returns...
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Nicolas S.
Rating: 1 out of 5
following a purchase from 14/12/2024
The label on the parcel did not correspond to the model chosen. I therefore refused to accept the parcel. Awaiting refund.
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Stephane D.
Rating: 1 out of 5
following a purchase from 13/12/2024
To avoid, I am still waiting for the answer for the return of the order The Customer is just considered as a wallet
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Response from Cosmé’Chic
Hello,

We are sorry that you had this impression. This is absolutely not the experience we wish to offer at Cosmés'Chic. Your message has been heard, and we sincerely regret this lack of responsiveness. We hope to regain your trust.

Thank you for taking the time to share your feedback.

Best regards,
The Cosmés'Chic team
J
Jean-Luc L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The adventure had started badly with the delivery of a product different from my order and inferior in range, but customer service was remarkably responsive in finding the best solution.
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Jocelyne M.
Rating: 1 out of 5
following a purchase from 05/12/2024
13 days to receive my order when the commercial promise says 48 hours, it's disappointing. It still took FIVE days for the parcel to leave their warehouse. On top of that, no gift wrapping!
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cormier C.
Rating: 1 out of 5
following a purchase from 03/12/2024
We have received an item that does not conform to the order. We would like to be contacted by cosme chic.
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Laurence F.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order never received The parcel was supposed to be delivered to my home It was delivered to a relay point far from my home without my being informed... No follow-up or communication
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Kayahan O.
Rating: 2 out of 5
following a purchase from 26/11/2024
Seller not honest I canceled the order 5 min after its creation The seller sends me an email 3 days later to tell me that he could not cancel the shipment because the order must be canceled within minutes after the order I was refunded because I refused the package but no solution offered by the seller Thank you.
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Response from Cosmé’Chic
Hello Kayahan,

Thank you for taking the time to share your experience. We are sorry to hear that your order was not cancelled as you had hoped. We understand your concern and assure you that we are taking your feedback into account to improve our service. Please do not hesitate to contact us directly at [email protected] for any future assistance.

Best regards,
G
geoffrey R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Delivery problems
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Henri M.
Rating: 1 out of 5
following a purchase from 20/11/2024
I have not received my order (delivery problem) and I am still waiting for a refund.
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Virginie B.
Rating: 3 out of 5
following a purchase from 27/11/2024
Package received broken
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Response from Cosmé’Chic
Hello Virginie,

Thank you for taking the time to share your opinion. We're sorry to hear that your package arrived damaged.
Please do not hesitate to contact us directly at [email protected] for any further queries or complaints.
We hope to see you soon on Cosmé'Chic!

S
sophie L.
Rating: 2 out of 5
following a purchase from 15/11/2024
Parcel received 12 days after my order when a 48/72h delay was announced. No tracking information other than "shipped". I would have been happy to receive information about a delay in delivery. Product conforms to my order.
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Response from Cosmé’Chic
Hello Sophie,

Thank you for your feedback. We are sorry to hear that the delivery time was not respected and that you did not receive any information on this subject. However, we are delighted that the product is suitable for you.

Yours faithfully
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