Customer reviews of Cosmé’Chic

9,4 /10

Based on 2 597 published reviews

5 2 167 83% 4 263 10% 3 45 2% 2 33 1% 1 89 3%

Summary of reviews

The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.

Reviews 1, 2 and 3 stars

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anonymous A.

Published on 19/08/2017 à 12h44

order received on time. products conform. small disappointment with customer service who never replied. Lack of loyalty gesture despite my numerous orders.

Translated reviews

Response from Cosmé’Chic Published on 12/07/2023

We apologize for the lack of response from our customer service department. We appreciate your loyalty and would be delighted to hear from you if you have any questions. Please do not hesitate to contact us.

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anonymous A.

Published on 09/08/2017 à 14h22

The site is very good, shipping was more than fast to my surprise. The invoices are clear. But the big problem is with the lipsticks... we don't have enough information about the colors, the way they look on the lips, the textures, especially the lack of photos. Because the name of the color doesn't tell us the true color of the lipstick and, above all, how it looks on the lips.

Translated reviews

Response from Cosmé’Chic Published on 12/07/2023

Thank you for your feedback! We take care to constantly check and improve our products and our website, and we work to provide as much information as possible about our lipsticks. We'll try to include more photos in the product descriptions.

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anonymous A.

Published on 04/06/2017 à 17h23

Great! Except that my blush was completely broken, poorly packaged in a simple pink paper.

Translated reviews

Response from Cosmé’Chic Published on 12/07/2023

Thank you very much for taking the time to leave a review on our site. We apologize for the inconvenience and will do our utmost to improve packaging and product quality for your next order.

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anonymous A.

Published on 11/05/2017 à 13h05

Not much choice for relays and shipping costs too expensive domage Otherwise real savings . Too bad!!!

Translated reviews

Response from Cosmé’Chic Published on 12/07/2023

Hello,
We are sorry to hear that you were not satisfied with your experience with us. We do our best to provide customers with the best offers and the most enjoyable experience possible. We would be happy to discuss your comments with you and see how we can improve our services. Thank you very much.

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anonymous A.

Published on 10/05/2017 à 06h00

good presentation of the site, but unfortunately the products do not correspond to the description

Translated reviews

Response from Cosmé’Chic Published on 12/07/2023

Hello Anonymous, thank you for taking the time to share your review and we sincerely apologize if the products did not meet your expectations. We apologize for the inconvenience. We appreciate your support and hope that you will give us another chance to provide you with quality service and products.

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anonymous A.

Published on 09/05/2017 à 18h45

We find the products in several different tabs but otherwise nice site ... too bad that some products no longer return.

Translated reviews

Response from Cosmé’Chic Published on 12/07/2023

Thank you for your review of our site. We try to offer a wide variety of products to satisfy our customers. We are sorry that some products are no longer available and we are constantly working to improve our offer.

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anonymous A.

Published on 09/05/2017 à 17h03

Lots of products and interesting prices but not enough different refs in each range ex: ( contouring palette gemey ( 1 shade dispo ) ). I don't think I'd recommend ...

Translated reviews

Response from Cosmé’Chic Published on 12/07/2023

Hello !
We're really sorry that we can't offer more product variety, but we do our best to try and provide the best products at great prices. We work tirelessly to ensure that our customers are completely satisfied. We hope you'll give us another chance to improve your experience with us. Thank you for sharing your opinion!