The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
Thank you for your feedback, we are very pleased! Have a great day!
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Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
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SUSANA M.
Rating: 1 out of 5
following a purchase from 27/02/2025
The products come without a box. I won't buy again.
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paule M.
Rating: 5 out of 5
following a purchase from 26/02/2025
Very good first order and very satisfied
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Response from Cosmé’Chic
What a joy to read that your first order fully satisfies you! Thank you very much for your trust, it boosts us a lot. Have a very nice day!
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Anne C.
Rating: 5 out of 5
following a purchase from 24/02/2025
Fast, efficient service
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Response from Cosmé’Chic
Dear Anne, Thank you for this motivating feedback! We are delighted that our service met your expectations. Have a wonderful day!
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Peggy W.
Rating: 1 out of 5
following a purchase from 09/02/2025
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosm e9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
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Response from Cosmé’Chic
Hello Peggy,
Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.
Best regards,
The Cosm e'Chic team
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Nathalie A.
Rating: 5 out of 5
following a purchase from 12/02/2025
Very satisfied with my purchase and my choice thank you
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Response from Cosmé’Chic
Hello Nathalie, What a pleasure to read that your purchase fully satisfies you! Thank you very much for your trust, it really boosts us. Have an excellent day!
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France B.
Rating: 5 out of 5
following a purchase from 21/02/2025
very good product covers imperfections perfectly and lasts all day yes i recommend it
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Response from Cosmé’Chic
Thank you very much for this enthusiastic feedback! It’s fantastic to know that the product meets your expectations so well and lasts all day. Your recommendation means a lot to us. Have a great day!
See you soon on Cosmés'Chic!
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ELISE D.
Rating: 1 out of 5
following a purchase from 08/02/2025
Never again! Order placed on February 8 received on the 26th. A shame!
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Response from Cosmé’Chic
Hello Elise,
We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.
Wishing you a very nice day.
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Céline S.
Rating: 5 out of 5
following a purchase from 09/02/2025
Super
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Response from Cosmé’Chic
Thank you very much for this feedback! We are delighted that everything is great for you. Have a wonderful day!
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stephane D.
Rating: 4 out of 5
following a purchase from 16/02/2025
Make-up from home is ultra OK. For perfumes, it takes too long, there's NO FOLLOW-UP, no communication and it's really LATE. Too bad...Cdt.
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Response from Cosmé’Chic
Hello,
Thank you very much for your positive feedback on our makeup, it really makes us happy! However, we are sorry for the delays and the lack of follow-up regarding the perfumes. Please know that we are actively working to improve this aspect in order to provide you with a better experience. Do not hesitate to contact us if needed.
Wishing you a very nice day.
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chantal B.
Rating: 4 out of 5
following a purchase from 13/02/2025
only downside the lip pencil didn't work i had to repair it with a toothpick to get it to work
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Response from Cosmé’Chic
Dear Chantal,
Thank you for your feedback. We are sorry to hear that the lipstick did not work properly. At Cosm e'Chic, the quality of our products is essential, and we take your comment very seriously to prevent this from happening again. Please do not hesitate to contact us if you would like us to assist you.
Wishing you a very nice day.
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BRAYE D.
Rating: 5 out of 5
following a purchase from 13/02/2025
I was looking for Essie spinning nail polish and found it on your website. The order and delivery went well.
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Response from Cosmé’Chic
What a pleasure to know that you found your Essie Spinning nail polish at Cosm e'Chic! We are delighted that your order and delivery went perfectly. Thank you very much for your trust, it really boosts us! Have a great day!
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Jérémie T.
Rating: 5 out of 5
following a purchase from 12/02/2025
Perfect. I recommend
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Response from Cosmé’Chic
Thank you very much for your trust! It is a real pleasure to know that you are satisfied. See you very soon for new discoveries!
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Beatrice M.
Rating: 1 out of 5
following a purchase from 13/02/2025
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
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Response from Cosmé’Chic
Hello,
We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.
Thank you for your patience and understanding.
Cosmés'Chic
I
Isabelle W.
Rating: 5 out of 5
following a purchase from 07/02/2025
Fast service, top notch
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Brigitte P.
Rating: 5 out of 5
following a purchase from 09/02/2025
Quick delivery, perfect
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Response from Cosmé’Chic
Glad that our fast service met your expectations. Thank you very much for your trust!
S
Sonia M.
Rating: 5 out of 5
following a purchase from 07/02/2025
My compact powder has arrived in dust
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Response from Cosmé’Chic
Hello Sonia,
We sincerely thank you for your feedback and are sorry to hear that your compact powder arrived damaged. Please feel free to contact our customer service, who will be happy to assist you in resolving this issue. Your satisfaction is our priority!
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Aida N.
Rating: 5 out of 5
following a purchase from 06/02/2025
Very pleasant fragrance too top I recommend Oud wood it's a very attractive scent today at work all the users told me I smelled good thanks to cosmé chic for this enchanting fragrance.
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Response from Cosmé’Chic
Dear Aida, thank you for your rave review of our oud wood fragrance. Your satisfaction is our greatest reward and we hope to see you soon on Cosmé'Chic!
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olivier B.
Rating: 5 out of 5
following a purchase from 04/02/2025
Perfect
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Response from Cosmé’Chic
Hello Olivier,
We sincerely thank you for your perfect evaluation of our Cosmé'Chic website. Your satisfaction is our priority.
S
Stephanie P.
Rating: 5 out of 5
following a purchase from 04/02/2025
Very good experience. I recommend
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Response from Cosmé’Chic
Hello Stéphanie,
We sincerely thank you for your positive review and your recommendation! We hope to see you soon on
Cosmé'Chic
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Zora C.
Rating: 5 out of 5
following a purchase from 03/02/2025
Fine
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Response from Cosmé’Chic
Dear Zora,
Thank you very much for your positive review of our Cosmé'Chic website. Please do not hesitate to come back to us for any future questions or needs. See you soon!
D
Dubois D.
Rating: 5 out of 5
following a purchase from 30/01/2025
👍👍👍
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Response from Cosmé’Chic
Hello Dubois,
Thank you very much for your positive feedback.
Please do not hesitate to come back to us if you have any questions or to discover our new products. See you soon!
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Florence M.
Rating: 5 out of 5
following a purchase from 29/01/2025
I am very satisfied
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Response from Cosmé’Chic
Dear Florence, we'd like to thank you sincerely for your glowing review and are delighted to hear that our "Cosmé'Chic" site has met your expectations.
We hope to see you soon!
J
JOEL S.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
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christophe M.
Rating: 1 out of 5
following a purchase from 25/01/2025
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
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Sophie B.
Rating: 5 out of 5
following a purchase from 25/01/2025
Top product and fast delivery
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Response from Cosmé’Chic
Hello Sophie,
We are delighted to hear that you are satisfied with your product and the speed of delivery.
See you soon on Cosmé'Chic!
G
Ghislaine B.
Rating: 1 out of 5
following a purchase from 21/01/2025
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
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Julie B.
Rating: 5 out of 5
following a purchase from 11/01/2025
The item was probably damaged by the deliveryman, so I contacted customer service, who were extremely reactive! The next day the problem was solved, which is rare these days. So in the end, the article was in order and the cosmé chic service was top-notch, thank you!
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Response from Cosmé’Chic
Hello Julie,
Thank you very much for your feedback. We are delighted to hear that you have finally received a compliant item.
We look forward to serving you again at Cosmé'Chic!
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Annie C.
Rating: 5 out of 5
following a purchase from 21/01/2025
Good reception, very good product. Fast delivery. I will continue to order with pleasure. Best regards.
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Response from Cosmé’Chic
Dear Annie,
Thank you very much for your review. We are delighted to hear that you are satisfied with the quality of our products and the speed of delivery. We look forward to your future orders.
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Frederic A.
Rating: 5 out of 5
following a purchase from 20/01/2025
Everything is ok for me THANK YOU
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Response from Cosmé’Chic
Hello Frédéric,
Thank you so much for your positive feedback!
Don't hesitate to come back to us if you have any questions or future needs.
See you soon!
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Marion L.
Rating: 5 out of 5
following a purchase from 20/01/2025
Very good
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Response from Cosmé’Chic
Dear Marion,
We sincerely thank you for your positive review.
Please do not hesitate to come back to us if you have any questions or require further information.
M
Michel K.
Rating: 5 out of 5
following a purchase from 17/01/2025
Unfortunately, the parcel was dropped off quickly at the bottom of the building.
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Response from Cosmé’Chic
Dear Michel, we are taking your comment into consideration in order to improve our delivery services. We look forward to serving you even better in the future.
I
Iris M.
Rating: 4 out of 5
following a purchase from 15/01/2025
Delivery in 10 days and no news before d-1 of the arrival of the package (not 48h/72h) but otherwise everything is ok!
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Response from Cosmé’Chic
Hello Iris,
Thank you for your feedback. We are delighted to hear that you are satisfied with your order. We take note of your comment about the delivery time.
We hope to see you soon on Cosmé'Chic.
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Fernandes S.
Rating: 5 out of 5
following a purchase from 19/01/2025
I am satisfied with my order. The delivery date was respected and the parcel arrived in good condition. Thank you
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Response from Cosmé’Chic
Hello Fernandes,
Thank you so much for your feedback! We're delighted to hear that the delivery went well. We look forward to seeing you on Cosmé'Chic!
A
Aline L.
Rating: 5 out of 5
following a purchase from 17/01/2025
CLEAR
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Response from Cosmé’Chic
Dear Aline,
We're delighted that your experience on our Cosmé'Chic website has lived up to your expectations. Please come back again soon!
R
rene D.
Rating: 1 out of 5
following a purchase from 19/01/2025
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
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Jeanine F.
Rating: 1 out of 5
following a purchase from 16/01/2025
Not happy
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Christelle D.
Rating: 5 out of 5
following a purchase from 14/01/2025
Fine
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Response from Cosmé’Chic
Dear Christelle,
We are delighted that you enjoyed your experience and remain at your disposal for any suggestions or future needs. We look forward to welcoming you back!
O
Osman G.
Rating: 1 out of 5
following a purchase from 11/01/2025
Does not match. But it doesn't matter. Bonne continuation
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Response from Cosmé’Chic
Hello Osman,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a great day,
The Cosm e'Chic Team
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