Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
Thank you for taking the time to share your review. We're sorry to hear that the delivery time did not meet your expectations.
Please do not hesitate to contact us directly at [email protected] if you have any questions.
Best regards,
M
Marie C.
Rating: 1 out of 5
following a purchase from 11/11/2024
Stale perfume, alcohol smell without fragrance; I'm waiting for the after-sales service to return and hope for a refund.
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Response from Cosmé’Chic
Claiming your money back is the last thing a customer should do. We apologize. This process has been reviewed. Contact us, we are prioritizing your request. The Cosmés'Chic team
J
Jennifer B.
Rating: 4 out of 5
following a purchase from 04/11/2024
The only problem was that the parcel was a little damaged. When shipping perfume, security and padding are essential to avoid the fear of breakage. Thank you for your help!
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Response from Cosmé’Chic
Thank you for your feedback and constructive comments! We take note of your suggestion concerning the packaging of perfumes to improve safety during shipping.
C
Caroline R.
Rating: 1 out of 5
following a purchase from 02/11/2024
Too long for delivery, had to call them back 2 times
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Response from Cosmé’Chic
Your order arrived too late and we understand your disappointment. Our preparation times have been tightened and each package now leaves with tracking. If something is still pending, write to us. The Cosmés'Chic team
C
Christian E.
Rating: 1 out of 5
following a purchase from 25/10/2024
Buy tobacco perfume and shaving foam From the same no of 200ml with 10% more I received a normal bomb with 200ml Misleading advertising to bait the customer I do not buy more on this site just for principle
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
I
Isabelle R.
Rating: 1 out of 5
following a purchase from 26/10/2024
I still haven't received my order
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Response from Cosmé’Chic
Your order arrived too late and we understand your disappointment. Our preparation times have been tightened and each package now leaves with tracking. If something is still pending, write to us. The Cosmés'Chic team
C
Corinne R.
Rating: 4 out of 5
following a purchase from 18/10/2024
Delivery later than stated on the website
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Response from Cosmé’Chic
Thank you very much for your feedback. We apologize for the delay in delivery and take note of your comment to improve our services.
M
Martial B.
Rating: 1 out of 5
following a purchase from 16/10/2024
I have not received my parcel
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Response from Cosmé’Chic
You have not received your order and we sincerely regret it. A lost package is refunded or reshipped: just write to us, we respond quickly. The Cosmés'Chic team
T
Teresa P.
Rating: 4 out of 5
following a purchase from 16/10/2024
Perfect
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Response from Cosmé’Chic
Thank you for your positive feedback! We are delighted that you are satisfied with your experience. See you soon! 😊
D
Danièle D.
Rating: 1 out of 5
following a purchase from 08/10/2024
BULLS!!! I paid 6€ to receive the package at home (the purchased product was worth 9!), they delivered it elsewhere, in a store, and I paid 5€ bus tickets to go and pick it up!!!! Do the math: €20 for a product worth 9!!! I forget this Cosmé'chic company !!!
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is difficult to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
V
Valérie V.
Rating: 1 out of 5
following a purchase from 10/10/2024
Parcel dropped off in the street in front of my house when the package fit in the mailbox - no sms or tel to warn passing!!!! Very unhappy
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmés'Chic team
K
Karine R.
Rating: 1 out of 5
following a purchase from 18/09/2024
I did not receive the parcel!
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Response from Cosmé’Chic
A package that does not arrive, nothing makes it acceptable and we are sorry. We now track every shipment and remind the carrier as soon as a package stops moving. Write to us, we handle each case. The Cosmés'Chic team
E
Elodie D.
Rating: 1 out of 5
following a purchase from 24/09/2024
Hello, I sent you an email. My order arrived all turned upside down and I barely have half of each shampoo left. I asked for a refund or a return. I still haven't had a reply, so I'm extremely disappointed.
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Response from Cosmé’Chic
Receiving a broken product ruins the entire order, and we are sorry about that. We have reviewed the protection of fragile items since then. A damaged item is always taken care of: write to us and we will resolve this. The Cosmés'Chic team
O
Orianne C.
Rating: 1 out of 5
following a purchase from 18/09/2024
I have not received my parcel
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Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken care of by our team. Contact us, we will find a solution. The Cosmés'Chic team
Y
Ylice G.
Rating: 2 out of 5
following a purchase from 16/09/2024
Delivery really too expensive towards the meeting too bad
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Response from Cosmé’Chic
Hello Ylice,
Thank you for taking the time to share your review. We understand that shipping costs can be a sensitive issue and we appreciate your feedback. We strive to offer quality services while remaining transparent about our prices. We hope you enjoy your next order.
Best regards,
The Cosmé'Chic team
C
Chantal R.
Rating: 4 out of 5
following a purchase from 14/09/2024
Very good
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Response from Cosmé’Chic
Thank you very much for your positive review of Cosmé'Chic, Chantal! We're delighted that you find our site so good.
We are constantly working to provide our customers with a pleasant online shopping experience and quality products. We hope to see you soon on our site!
K
Kathia W.
Rating: 2 out of 5
following a purchase from 09/09/2024
I still haven't received my order.
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Response from Cosmé’Chic
Hello Kathia,
We are sorry to hear that you have not yet received your order. Please contact us directly at [email protected] if you have any further questions.
Best regards,
The Cosmé'Chic team
J
Josiane E.
Rating: 4 out of 5
following a purchase from 03/09/2024
Well delivered
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Response from Cosmé’Chic
Thank you Josiane for your review of our Cosmé'Chic website. We are delighted that your delivery went well.
See you soon!
S
Sofya M.
Rating: 1 out of 5
following a purchase from 02/09/2024
The parcel still hasn't arrived after almost 2 weeks!
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Response from Cosmé’Chic
A delay that is too long, the complaint is justified. We are shipping faster today and monitoring packages that are lingering without waiting for a claim. Our team remains reachable. The Cosmés'Chic team
M
Michel C.
Rating: 4 out of 5
following a purchase from 30/08/2024
Everything went well until delivery. I'll have to change carriers, because the delivery day changes every day.
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Response from Cosmé’Chic
A big thank you! And if something was missing for the fifth star, don't hesitate to let us know. The Cosmés'Chic team
A
Anais P.
Rating: 1 out of 5
following a purchase from 28/08/2024
Nicky Paris products are not the same at all....
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
S
Stéphanie R.
Rating: 2 out of 5
following a purchase from 27/07/2024
The package arrived damaged and inside the color tube was punctured. I'm going to use it anyway, but I'm disappointed!
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Response from Cosmé’Chic
We are very sorry for this bad experience. It is not normal for your parcel to arrive damaged and for the product to be damaged. Please do not hesitate to contact our customer service department at [email protected] so that we can provide you with a solution.
Thank you for your understanding, and sorry for the inconvenience.
P
Patricia G.
Rating: 4 out of 5
following a purchase from 08/07/2024
2nd order All is ok
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Response from Cosmé’Chic
Thank you for your feedback! We're glad that everything worked out perfectly for this second order. Until your next visit!
A
Aurore C.
Rating: 2 out of 5
following a purchase from 03/07/2024
Order still incomplete after 15 days
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Response from Cosmé’Chic
Hello Aurore,
We are very sorry for the inconvenience caused by this incomplete order. We understand your frustration and apologize for the delay. To resolve this problem, please contact our customer service department at [email protected], who will be happy to help you receive the rest of your order as soon as possible.
Thank you for your patience and understanding.
V
Véronique M.
Rating: 4 out of 5
following a purchase from 14/06/2024
Very satisfied as usual, there was 1 bottle of foundation broken and it was solved very quickly.
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Response from Cosmé’Chic
Thank you very much for your positive feedback on our Cosmé'Chic website. We are delighted that you are still satisfied with our products. We are sorry for the inconvenience but we are happy that our team was able to solve the problem quickly. Thank you for your trust and loyalty. We hope to see you soon!
C
Chantal M.
Rating: 4 out of 5
following a purchase from 24/05/2024
Order received quickly and product is pleasant to use
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Response from Cosmé’Chic
Good evening CHANTAL, thank you for your positive feedback on our Cosmé'Chic website. We are delighted that you received your order quickly and that you like the product. We hope to see you soon on our site. Have a nice evening. Best regards.
L
Lunion B.
Rating: 1 out of 5
following a purchase from 20/05/2024
I am not satisfied Cafu have not received my package.
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Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
M
Mélanie H.
Rating: 1 out of 5
following a purchase from 04/05/2024
Order placed at the beginning of May, item to be delivered within 48 hours. It's now June 2nd and I still haven't received anything!!!
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Response from Cosmé’Chic
You have not received your order and we sincerely regret it. A lost package is refunded or reshipped: just write to us, we respond quickly. The Cosmés'Chic team
N
Nadia B.
Rating: 4 out of 5
following a purchase from 15/05/2024
Parcel received very quickly with all products ordered but I doubt the quality of some products (mascara with lack of material even if it looks new and liquid varnish that needed a good shaking to be operational).
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Response from Cosmé’Chic
Thank you for your feedback, Nadia. We are sorry that some of our products did not meet your expectations in terms of quality. We will make sure to check this with our production team to improve our products in the future. In any case, we are glad that your package arrived quickly and that you were able to receive all the products you ordered. We hope you will continue to trust us for your future purchases on our site. Thank you again for your review and your 4/5 rating. Have a nice day!
O
Ourida B.
Rating: 1 out of 5
following a purchase from 01/05/2024
When I opened the eyelid base, some water leaked out and there was a bad smell. The product has expired. The face base has also expired because there was only oil in the product. It's a shame because I've only read good reviews on this site, which prompted me to order.
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
C
Celine D.
Rating: 2 out of 5
following a purchase from 24/04/2024
Attention to delivery I waited more than 10 days and the package arrived in another relay point.
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Response from Cosmé’Chic
Hello Céline, thank you for your feedback. We are very sorry for the poor delivery experience. We take note of your comment and will do our best to improve our delivery times in the future, thank you for sharing your opinion with us.
A
Alain P.
Rating: 4 out of 5
following a purchase from 15/04/2024
OK
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Response from Cosmé’Chic
Thank you for your review, Alain. We're delighted you enjoyed our Cosmé'Chic website. We hope to see you soon!
Y
Ylice G.
Rating: 4 out of 5
following a purchase from 14/04/2024
Good product fast delivery to the meeting
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Response from Cosmé’Chic
Hello Ylice! We're delighted that you're satisfied with our product, and we'd like to thank you for your valued loyalty. We are always here to offer you the best possible service.
S
Sylvie D.
Rating: 4 out of 5
following a purchase from 14/04/2024
Treasure good and very fast
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Response from Cosmé’Chic
Hello Sylvie, thank you for your review of our Cosmé'Chic website. We are delighted that you have appreciated our service and the speed of our deliveries. We do our utmost to satisfy our customers.
M
Magali M.
Rating: 1 out of 5
following a purchase from 05/04/2024
There's an empty one!!!
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our hands. The Cosmés'Chic team
H
Hélène G.
Rating: 4 out of 5
following a purchase from 31/03/2024
Correct ordering and site
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Response from Cosmé’Chic
We are pleased to hear that your experience with our site and your order was satisfactory. Your feedback is important to us, and we are grateful for your trust. Thank you for your support!
M
Marie-Laure C.
Rating: 4 out of 5
following a purchase from 06/02/2024
Fine
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Response from Cosmé’Chic
Hello Marie-Laure, thank you for your review of our Cosmé'Chic website! We're delighted you enjoyed your experience on our platform. Have a nice day!
J
Jenna L.
Rating: 1 out of 5
following a purchase from 15/01/2024
Not received in time for my vacations, two messages sent without any reply... marked sent on Tuesday, posted on Friday.decue
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Response from Cosmé’Chic
Hello Jenna, We are sorry to hear that you have experienced problems with our service. Customer satisfaction is very important to us and we apologize for any inconvenience caused by the delay in delivery. We will take the necessary steps to improve our service and ensure a positive experience for you in the future. Once again, we sincerely apologize and hope to regain your trust. Sincerely, The Cosmé'Chic team
M
Maria G.
Rating: 4 out of 5
following a purchase from 15/01/2024
Compliant products. Delivery more than 5 days.
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Response from Cosmé’Chic
Hello Maria, thank you for your review of our Cosmé'Chic website. We are delighted that you liked our products. Concerning the delivery time, we are constantly working to improve our services to offer you an ever more satisfying online shopping experience. We hope to see you soon on our site. Have a nice day! The Cosmé'Chic team.
N
Nadege H.
Rating: 1 out of 5
following a purchase from 15/12/2023
Product indicated in stock but not. Poor communication. Delivery after one month :(
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Response from Cosmé’Chic
Hello Nadege, I'm sorry to hear about your disappointing experience with our Cosmé'Chic website. We are constantly improving our communication and ensuring that our products are in stock. We appreciate your feedback and will do our best to provide you with a better delivery experience in the future. Thank you for sharing your feedback with us.
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