The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
An almost respected order! I received a plastic cap in my package in addition to my order. Now I need to find it a second life.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry for this incident with your order, it does not meet our standards. We invite you to contact our customer service so that we can assess the situation and offer you a quick solution.
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Ziagbo Charlie Liliane Y.
Rating: 4 out of 5
following a purchase from 11/06/2026
Pleasant scent but not long-lasting
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that the scent suits you, and we note your feedback on the duration to improve the experience.
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ESTELLE M.
Rating: 1 out of 5
following a purchase from 28/04/2026
I received my package in a locker but the box arrived open. Of the 2 ordered products, only one was left. I wrote to customer service, then to the customer chat but I did not receive a response.
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Stella B.
Rating: 1 out of 5
following a purchase from 21/04/2026
Package marked as delivered but not received....first order on this site, I am worried
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Damien T.
Rating: 1 out of 5
following a purchase from 20/04/2026
I received a different product than the one I ordered
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Marina B.
Rating: 1 out of 5
following a purchase from 08/04/2026
Poorly packed
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Muriel M.
Rating: 1 out of 5
following a purchase from 08/04/2026
The order has been canceled. I am disappointed. I gave 1 star but it deserves 0.
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Françoise L.
Rating: 4 out of 5
following a purchase from 02/04/2026
I usually order my La Roche Posay products from another site, I was delighted to have them at this rather low price.
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that our prices have convinced you for your usual products.
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Aziza M.
Rating: 4 out of 5
following a purchase from 24/03/2026
Excellent
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that everything went perfectly.
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LENNE P.
Rating: 4 out of 5
following a purchase from 20/03/2026
good but delivery a bit long
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Response from Cosmé’Chic
Thank you for your feedback. We are glad that your experience has satisfied you and we apologize for the delivery delay. We are working to improve, thank you.
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Diane P.
Rating: 4 out of 5
following a purchase from 15/03/2026
I received my makeup well, it arrived in perfect condition. However, the announced delivery time (24 to 72 hours) was not respected, as I had to wait a week and two days.
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Response from Cosmé’Chic
Thank you for taking the time to share your feedback. Happy that your makeup arrived in good condition, and sorry for the delivery delay. Your comment is well noted to improve our service, thank you.
C
christian P.
Rating: 1 out of 5
following a purchase from 09/03/2026
The seller charged an extra €5 and labeled it as sales tax. According to the website, the offered items are already taxed according to the price labeling obligation. There was no immediate response to a previous email inquiry and subsequent PayPal inquiry. It's a pity actually.
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Valérie G.
Rating: 1 out of 5
following a purchase from 03/03/2026
The packaging of the products was extremely damaged, one was almost open. I wonder if these items were too old to be used. I would not recommend.
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Denis F.
Rating: 4 out of 5
following a purchase from 14/02/2026
Correct
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Response from Cosmé’Chic
We are happy that your experience was satisfactory. See you very soon.
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marc G.
Rating: 4 out of 5
following a purchase from 18/02/2026
satisfied for a first order
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Response from Cosmé’Chic
It is a pleasure to know that your first experience with us went well. We hope to see you again soon.
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Lobna J.
Rating: 1 out of 5
following a purchase from 23/01/2026
Delivery problem. Quality of the products leaves much to be desired
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Michele F.
Rating: 4 out of 5
following a purchase from 17/01/2026
Changing the delivery location is a bit annoying
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Response from Cosmé’Chic
Madam, we warmly thank you for your review and for the rating given to our site Cosm e9'Chic. We understand that the change of delivery location can be a source of inconvenience and we are constantly striving to improve this process. Your feedback is valuable to help us better meet your expectations.
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Sarah D.
Rating: 1 out of 5
following a purchase from 14/01/2026
Damaged product received
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Roselyne B.
Rating: 4 out of 5
following a purchase from 10/01/2026
Overall satisfied, but a bottle of shampoo leaked in the second package
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Response from Cosmé’Chic
Thank you very much for your feedback. We are delighted to know that you are generally satisfied with your order.
We are sorry to learn that one of the shampoo bottles leaked in your second package. We take this type of situation very seriously and do everything we can to ensure our products arrive in perfect condition. Please do not hesitate to contact our customer service so that we can offer you a quick and suitable solution.
Your satisfaction is our priority, and we hope to see you again soon at Cosmés'Chic.
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N T.
Rating: 1 out of 5
following a purchase from 08/01/2026
I ordered on the 9th of January and did not receive my package yet, the tracking goes back and forth and I cannot make any sense of it.
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Lou P.
Rating: 1 out of 5
following a purchase from 03/01/2026
I did not receive an item
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Response from Cosmé’Chic
Hello,
We are sorry to hear that you did not receive one of the items from your order. At Cosmés'chic, we place great importance on our customers' satisfaction. We invite you to contact our customer service specifying your order number so that we can verify this quickly and provide you with an appropriate solution.
We remain at your disposal and thank you for your trust.
The Cosmés'chic team
A
Alba P.
Rating: 1 out of 5
following a purchase from 01/01/2026
I still haven't received my package, when it said I would have it in 24/48h, it's been more than a week now. Also, I ordered an item that later they told me was out of stock, when that should have been communicated earlier, not after I had already purchased. Very bad experience.
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Elsa B.
Rating: 3 out of 5
following a purchase from 26/12/2025
I received an incomplete package. I informed the company who replied that they would send me the missing item. I am waiting for its receipt.
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Response from Cosmé’Chic
Thank you for your feedback.
We apologize for this inconvenience and confirm that the missing item has indeed been shipped.
We thank you for your patience. The Cosm e'chic team remains at your disposal.
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Sarmia R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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Response from Cosmé’Chic
Thank you for your feedback. We are delighted with your satisfaction.
Cosm chic
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Lalia A.
Rating: 1 out of 5
following a purchase from 25/12/2025
I have never received my order
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Response from Cosmé’Chic
Hello,
We are sorry for this issue. Please contact us in a private message with your order number so that we can verify quickly.
Cosm chic
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Carpelho P.
Rating: 1 out of 5
following a purchase from 15/12/2025
Order not received
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Response from Cosmé’Chic
We apologize for this inconvenience.
Please contact us via private message with your order number so that Cosm chic can verify the situation and provide you with a solution quickly.
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Sandrine L.
Rating: 1 out of 5
following a purchase from 22/12/2025
I have not been delivered and no response from customer service!
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Response from Cosmé’Chic
We are sorry for the situation.
Thank you for messaging us privately with your order number so that Cosm chic can provide you with a solution quickly.
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Frederic M.
Rating: 4 out of 5
following a purchase from 05/12/2025
Material conforms to the request, delay longer than announced but possibly related to the Christmas period.
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Response from Cosmé’Chic
Thank you for taking the time to share your experience.
We are happy that your Cosm e9chic order met your expectations and we apologize for the slightly extended delay, related to the high activity of this period.
We look forward to serving you again very soon.
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Ana D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I have never received a package.
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Response from Cosmé’Chic
We are sincerely sorry to learn that you have not received your package.
This situation is not normal and we invite you to contact our customer service so that we can verify your order and find a quick solution (tracking, reshipment, or refund).
Cosm chic is at your disposal and is doing everything possible for your satisfaction.
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Carlos B.
Rating: 1 out of 5
following a purchase from 17/12/2025
Hello, as I have already written to you, I ordered the product knowing that it was supposed to be delivered before the 25th, and up to this moment as I write to you, I still have not received the product, so I am still waiting for my package.
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Elise P.
Rating: 1 out of 5
following a purchase from 06/12/2025
Delivery times are way too long.
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Response from Cosmé’Chic
We sincerely apologize for these longer than expected delivery times.
Your satisfaction is essential for Cosm chic and we take your feedback very seriously in order to improve our service.
Thank you for your patience and understanding.
H
Horia O.
Rating: 4 out of 5
following a purchase from 09/12/2025
Deliver the products with a courier (DHL, GLS, ETC)! And not with "POST"
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Response from Cosmé’Chic
Thank you very much for your feedback! We completely understand your preference for delivery services like DHL or GLS. We take note of your suggestion to improve the shopping experience for our customers. Your satisfaction is our priority and we hope to offer you even more comfort in the future!
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Bernard C.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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Response from Cosmé’Chic
Thank you very much for your feedback!
See you very soon at Cosmés'chic
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Virginie R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service
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Response from Cosmé’Chic
We sincerely apologize for this inconvenience.
This is not the experience we wish to offer at Cosm e'chic.
Thank you for contacting us again via private message or email so that our customer service can find a quick solution to your packaging issue.
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Frederique R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Placing an order to be delivered twice and paying extra fees, I don't find that quite normal.
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Floriane C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Package conforms to what was ordered. Delivery times not respected, package shipped and received nearly 10 days after being ordered
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Perrine P.
Rating: 1 out of 5
following a purchase from 07/12/2025
First and last order on this site! I had to pay extra fees to retrieve my package even though I had already paid for the products and delivery. I usually buy exactly the same products on another site and they are always hermetically sealed and individually packaged. That was not the case here, which raises doubts about hygiene..
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GUENHAEL L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package in bad condition therefore refused The bad rating is for the transport
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Response from Cosmé’Chic
Hello,
Thank you for your feedback. We are sorry that the package arrived damaged and had to be refused. Your comment has been forwarded to the carrier to prevent this from happening again.
Our customer service is at your disposal to reship your order or find the best solution.
The Cosm e9'Chic team
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Yaell R.
Rating: 1 out of 5
following a purchase from 28/11/2025
Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that your product arrived damaged and poorly packaged. We also apologize for the lack of response. Our team will get back to you quickly to resolve the situation.
The Cosmés'Chic team
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Valérie J.
Rating: 1 out of 5
following a purchase from 07/11/2025
Poor quality products. I sent a message that has remained unanswered to this day.
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Response from Cosmé’Chic
Hello,
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
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