The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
I paid for home delivery and had to collect my parcel from a relay point in Juvisy without a car, which is not normal.
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Response from Cosmé’Chic
Dear Ramata,
Thank you for taking the time to share your experience on our Cosmé'Chic website. We're sorry to hear that you encountered difficulties with the delivery of your package. We look forward to providing you with a better experience with your next order.
Best regards,
C
Chantal P.
Rating: 1 out of 5
following a purchase from 02/08/2024
Very happy with my purchase
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Patricia G.
Rating: 4 out of 5
following a purchase from 08/07/2024
2nd order All is ok
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Response from Cosmé’Chic
Thank you for your feedback! We're glad that everything worked out perfectly for this second order. Until your next visit!
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Véronique M.
Rating: 4 out of 5
following a purchase from 14/06/2024
Very satisfied as usual, there was 1 bottle of foundation broken and it was solved very quickly.
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Response from Cosmé’Chic
Thank you very much for your positive feedback on our Cosmé'Chic website. We are delighted that you are still satisfied with our products. We are sorry for the inconvenience but we are happy that our team was able to solve the problem quickly. Thank you for your trust and loyalty. We hope to see you soon!
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Christine M.
Rating: 3 out of 5
following a purchase from 31/05/2024
I ordered 5 pens which were packed in a crushed cardboard box! A reinforced envelope would have been more than sufficient.
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Response from Cosmé’Chic
Hello Christine, thank you for your comment. We are sorry that your order did not arrive in optimal condition. We take note of your comment and will do our best to improve our packaging process in the future. We hope you enjoy the pens in spite of this. We look forward to seeing you again on our site! Sincerely, the Cosmé'Chic team."
C
CHANTAL M.
Rating: 4 out of 5
following a purchase from 24/05/2024
Order received quickly and product is pleasant to use
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Response from Cosmé’Chic
Good evening CHANTAL, thank you for your positive feedback on our Cosmé'Chic website. We are delighted that you received your order quickly and that you like the product. We hope to see you soon on our site. Have a nice evening. Best regards.
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LUNION B.
Rating: 1 out of 5
following a purchase from 20/05/2024
I am not satisfied Cafu have not received my package.
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Mélanie H.
Rating: 1 out of 5
following a purchase from 04/05/2024
Order placed at the beginning of May, item to be delivered within 48 hours. It's now June 2nd and I still haven't received anything!!!
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Nadia B.
Rating: 4 out of 5
following a purchase from 15/05/2024
Parcel received very quickly with all products ordered but I doubt the quality of some products (mascara with lack of material even if it looks new and liquid varnish that needed a good shaking to be operational).
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Response from Cosmé’Chic
Thank you for your feedback, Nadia. We are sorry that some of our products did not meet your expectations in terms of quality. We will make sure to check this with our production team to improve our products in the future. In any case, we are glad that your package arrived quickly and that you were able to receive all the products you ordered. We hope you will continue to trust us for your future purchases on our site. Thank you again for your review and your 4/5 rating. Have a nice day!
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Ourida B.
Rating: 1 out of 5
following a purchase from 01/05/2024
When I opened the eyelid base, some water leaked out and there was a bad smell. The product has expired. The face base has also expired because there was only oil in the product. It's a shame because I've only read good reviews on this site, which prompted me to order.
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Celine L.
Rating: 3 out of 5
following a purchase from 27/04/2024
Fast, well packaged, but a lot of dust on the lotion, which is annoying when it's a gift.
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Response from Cosmé’Chic
Thank you for your feedback, Celine.
We're sorry you experienced this inconvenience with our product. We will immediately take steps to improve our packaging and ensure a dust-free shopping experience. Thank you for your trust and support of Cosmé'Chic.
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Alain P.
Rating: 4 out of 5
following a purchase from 15/04/2024
OK
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Response from Cosmé’Chic
Thank you for your review, Alain. We're delighted you enjoyed our Cosmé'Chic website. We hope to see you soon!
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Ylice G.
Rating: 4 out of 5
following a purchase from 14/04/2024
Good product fast delivery to the meeting
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Response from Cosmé’Chic
Hello Ylice! We're delighted that you're satisfied with our product, and we'd like to thank you for your valued loyalty. We are always here to offer you the best possible service.
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Sylvie D.
Rating: 4 out of 5
following a purchase from 14/04/2024
Treasure good and very fast
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Response from Cosmé’Chic
Hello Sylvie, thank you for your review of our Cosmé'Chic website. We are delighted that you have appreciated our service and the speed of our deliveries. We do our utmost to satisfy our customers.
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Magali M.
Rating: 1 out of 5
following a purchase from 05/04/2024
There's an empty one!!!
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Diaby C.
Rating: 3 out of 5
following a purchase from 29/03/2024
Very long delivery time, my products are of good quality
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Response from Cosmé’Chic
Thank you for your review, Diaby! We are delighted that you liked the quality of our products. We are sincerely sorry for the delay in delivery and we are doing our best to improve this. We hope to see you soon on our site!
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Hélène G.
Rating: 4 out of 5
following a purchase from 31/03/2024
Correct ordering and site
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Response from Cosmé’Chic
We are pleased to hear that your experience with our site and your order was satisfactory. Your feedback is important to us, and we are grateful for your trust. Thank you for your support!
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Zahira B.
Rating: 3 out of 5
following a purchase from 16/02/2024
Good product but doesn't last that long.
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Response from Cosmé’Chic
Thank you for your review, Zahira. We are pleased that you enjoyed our product, however, we are sorry to hear that it did not last you as long as you had hoped. We take note of your comment. Thank you again for your feedback, we really appreciate it. See you soon on Cosmé'Chic!
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Corine C.
Rating: 3 out of 5
following a purchase from 17/02/2024
One of the bottles leaked in the package
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Response from Cosmé’Chic
We are very sorry to hear that one of your bottles leaked in transit. This is not the experience we wish to offer our customers. To resolve this problem, please contact our customer service department at [email protected].
We will do our best to avoid this kind of problem in the future. We hope you will continue to enjoy our products despite this incident.
Thank you for your understanding, and sorry for the inconvenience.
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Marie-Laure C.
Rating: 4 out of 5
following a purchase from 06/02/2024
Fine
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Response from Cosmé’Chic
Hello Marie-Laure, thank you for your review of our Cosmé'Chic website! We're delighted you enjoyed your experience on our platform. Have a nice day!
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Prisca M.
Rating: 3 out of 5
following a purchase from 10/02/2024
Parcel received but not on the date indicated.
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Response from Cosmé’Chic
I'm sorry to read that you did not receive your parcel on time. Have you been able to contact our customer service department to report the problem? We always try to meet our delivery deadlines, but unforeseen circumstances may arise. We hope that despite this delay, you are satisfied with your order. Thank you for your feedback!
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Stéphanie G.
Rating: 1 out of 5
following a purchase from 08/02/2024
Top
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Response from Cosmé’Chic
Hello Stéphanie, thank you for your positive review of our Cosmé'Chic site. It encourages us to continue offering you quality products for a successful beauty experience. Your satisfaction is our priority!
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Jenna L.
Rating: 1 out of 5
following a purchase from 15/01/2024
Not received in time for my vacations, two messages sent without any reply... marked sent on Tuesday, posted on Friday.decue
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Response from Cosmé’Chic
Hello Jenna, We are sorry to hear that you have experienced problems with our service. Customer satisfaction is very important to us and we apologize for any inconvenience caused by the delay in delivery. We will take the necessary steps to improve our service and ensure a positive experience for you in the future. Once again, we sincerely apologize and hope to regain your trust. Sincerely, The Cosmé'Chic team
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Maria G.
Rating: 4 out of 5
following a purchase from 15/01/2024
Compliant products. Delivery more than 5 days.
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Response from Cosmé’Chic
Hello Maria, thank you for your review of our Cosmé'Chic website. We are delighted that you liked our products. Concerning the delivery time, we are constantly working to improve our services to offer you an ever more satisfying online shopping experience. We hope to see you soon on our site. Have a nice day! The Cosmé'Chic team.
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NADEGE H.
Rating: 1 out of 5
following a purchase from 15/12/2023
Product indicated in stock but not. Poor communication. Delivery after one month :(
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Response from Cosmé’Chic
Hello Nadege, I'm sorry to hear about your disappointing experience with our Cosmé'Chic website. We are constantly improving our communication and ensuring that our products are in stock. We appreciate your feedback and will do our best to provide you with a better delivery experience in the future. Thank you for sharing your feedback with us.
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Melanie P.
Rating: 1 out of 5
following a purchase from 24/12/2023
The mist was damaged. Cracked bottle 🥹🥹🥹 Loss of product in packaging 😱😱😱😱😱
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Response from Cosmé’Chic
Hello Mélanie, we're sorry to hear that your mist was damaged and that the bottle was cracked on delivery. We make a point of ensuring that our products are perfectly packaged to avoid any loss of product. We will do our utmost to solve this problem as soon as possible. Thank you for your feedback, which helps us to improve.
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Muriel A.
Rating: 4 out of 5
following a purchase from 16/12/2023
Serious follow-up.
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Response from Cosmé’Chic
Thank you very much for your feedback and loyalty! We are delighted to see that you are satisfied with your order. Thanks again and see you soon!
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MELANIE C.
Rating: 1 out of 5
following a purchase from 05/01/2024
I still haven't had my product shipped even though it was supposedly available when I paid.
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Response from Cosmé’Chic
Hello Melanie, thank you for your review. We understand your disappointment and apologize for the late delivery of your product. We are constantly working to improve our delivery service in order to better satisfy our customers. We will do our utmost to ensure that this does not happen again in the future. Please do not hesitate to contact us should you have any queries or comments. Sincerely, the Cosmé'Chic team.
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Célia V.
Rating: 4 out of 5
following a purchase from 28/11/2023
Some product labels are not written in French.
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Response from Cosmé’Chic
Thank you for your review, Celia. We do our best to provide you with the best service and we greatly appreciate your comment. We will immediately check to resolve this issue and thank you for bringing it to our attention.
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Anne-Marie E.
Rating: 1 out of 5
following a purchase from 29/11/2023
Order announced shipped but never left
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Response from Cosmé’Chic
Hello Anne-marie, we're sorry for the delay. We do our best to ship our orders as quickly as possible. We will take your comment into account to improve our delivery service. We hope you will give us another chance to satisfy you. Thank you for your feedback.
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Christine F.
Rating: 1 out of 5
following a purchase from 25/11/2023
I placed an order and was debited for the amount and 2 days later the order was cancelled. Fortunately, I was reimbursed.
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Response from Cosmé’Chic
We sincerely apologize for this frustrating experience. We understand the importance of a smooth transaction and are disappointed that your order was cancelled after debit.
We have taken steps to prevent this from happening in the future. We are pleased that you received a prompt refund and hope to regain your trust in the future. If you have any further concerns, please do not hesitate to contact us. Thank you for your understanding.
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Cécile H.
Rating: 1 out of 5
following a purchase from 21/11/2023
I did not receive my order, delivery problem with mondial relais
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Response from Cosmé’Chic
Hello Cécile, thank you for your feedback. We are sorry to hear that you have encountered a delivery problem with our worldwide relay partner. We have taken your comment into account and will do our utmost to improve our delivery service. We apologize for the inconvenience and look forward to satisfying you with your next order. Sincerely yours, The Cosmé'Chic team.
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Martine P.
Rating: 4 out of 5
following a purchase from 18/10/2023
Compliant product
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Response from Cosmé’Chic
Thank you for taking the time to rate us and share your review Martine 😉. We are delighted that you were satisfied with your product and that it met your expectations!
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Patricia M.
Rating: 4 out of 5
following a purchase from 18/09/2023
Fast and efficient
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Response from Cosmé’Chic
Thank you very much for your very positive review! We're delighted that you found our site fast and efficient and we hope to see you again soon!
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Huguette M.
Rating: 4 out of 5
following a purchase from 17/09/2023
Quick order!
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Response from Cosmé’Chic
Thank you Huguette for your support and your opinion! We are delighted that your order arrived quickly!
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Gulshan A.
Rating: 1 out of 5
following a purchase from 07/09/2023
No, and I am giving 1 star as order has never been delivered to me. on the date of delivery of my order i got a notification that my order got cancelled and i will get my amount refunded. But I would like to know the reason of cancellation so i am aware next time when placing the order.
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Jess K.
Rating: 1 out of 5
following a purchase from 31/07/2023
No mail that I received my order at the relay point!
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Response from Cosmé’Chic
Dear customer,
We are sorry to hear that you have not been notified of the arrival of your parcel at the relay point. Mondial Relay usually sends an SMS and an e-mail to inform you of this step. We apologize for the inconvenience. Please note that sometimes e-mail notifications can end up in junk mail. We thank you for sharing your experience, and are working to prevent this from happening again. Your satisfaction is our priority.
Yours faithfully
Cosmé'Chic Customer Service
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France B.
Rating: 4 out of 5
following a purchase from 05/07/2023
very good site product really cheap for quality and price .i recommend it
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Response from Cosmé’Chic
Thank you for your very positive review and recommendation! We're delighted to see you satisfied with your purchases and hope you'll enjoy our quality products at affordable prices even more on your next visits.
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aude D.
Rating: 1 out of 5
following a purchase from 01/07/2023
Delivery time not respected
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Response from Cosmé’Chic
Thank you for sharing your experience with us. We understand your frustration with the late delivery. The delay was caused by the carrier, who encountered unforeseen logistical problems while processing the packages. We have been in contact with them to resolve the situation and ensure that such circumstances do not recur in the future. Please accept our sincerest apologies for this inconvenience. Your satisfaction is important to us, and we are doing everything we can to improve our delivery services. Thank you for your understanding.
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HERVE L.
Rating: 4 out of 5
following a purchase from 01/06/2023
Thank you very much
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Response from Cosmé’Chic
Thank you for your positive feedback! We hope you will be satisfied with your order.
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