The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
Not many products but the prices are interesting. I validate the site.
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Response from Cosmé’Chic
Thank you for sharing your impressions through this kind comment!
M
Martine E.
Rating: 4 out of 5
Everything is perfect except for the shipping costs, which are far too high.
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Hayat M.
Rating: 4 out of 5
I was reimbursed immediately after declaring that a product was missing. Very correct and honest site
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Response from Cosmé’Chic
Thank you for taking the time to leave this pleasant comment! We hope to be able to satisfy you even more next time.
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Veronique C.
Rating: 4 out of 5
The order was delivered in 48 hours, but it took 8 days.
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Response from Cosmé’Chic
Dear Mrs Courby, We would like to thank you for your comment regarding the delivery of your order. This kind of problem doesn't usually happen with us, and we're very sorry about it. Have you already called our customer service to solve this problem and obtain a commercial gesture? We'd be delighted to help you! See you soon!
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Séverine M.
Rating: 4 out of 5
Order arrived, everything was there and it corresponded to my expectations. Please note, however, that the envelope arrived torn, with the contents visible in bubble wrap. Luckily, the hands that carried the package were honest.
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Response from Cosmé’Chic
Thank you for taking the time to write this review. We are delighted that you are happy with the order! We're very sorry about the problem with the envelope. We have taken note of this, and please do not hesitate to contact our customer service department if you have any concerns. We are here to help! We look forward to hearing from you!
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Francoise G.
Rating: 4 out of 5
everything was perfect except for one product that had already been opened
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Response from Cosmé’Chic
Mrs Gaillard, We would like to thank you for your comment concerning this problem with your product. We are very sorry. Have you already called our customer service to solve this problem and obtain a commercial gesture? We'll be happy to help you, so don't hesitate! See you soon!
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Danielle M.
Rating: 4 out of 5
Interesting prices but, preferably, it is necessary to know the effectiveness of the products. The delivery relay was changed without warning me, too bad!
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Response from Cosmé’Chic
Dear Mrs Martinez Thank you for your comment. After trying the products, can you confirm that they are suitable for you? We are sorry that you have encountered a problem with Mondial Relay. Unfortunately, when a relay point is closed or overbooked, Mondial Relay can change the destination relay point.
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Brachet H.
Rating: 3 out of 5
Well presented site, interesting prices and items but the choice is not so wide. I had a delivery problem with mondial relay.
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Response from Cosmé’Chic
Thank you for your kind comment! We're sorry you had a problem with Mondial Relay, unfortunately when a relay point is closed or overbooked, Mondial Relay can change the destination relay point. We hope to be able to satisfy you in the future.
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Anne J.
Rating: 4 out of 5
Fast delivery and problem solved quickly
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Response from Cosmé’Chic
Thank you for your kind comment. We are delighted that you are satisfied!
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- L.
Rating: 4 out of 5
I have nothing to say in particular, everything is perfect.
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Response from Cosmé’Chic
Thank you very much for your very kind comment! See you soon!
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- K.
Rating: 4 out of 5
Ras.
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Response from Cosmé’Chic
Thanks for the nice review!
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- S.
Rating: 4 out of 5
Very good
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Response from Cosmé’Chic
Thank you very much!
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Marie-Claude L.
Rating: 4 out of 5
serious
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Response from Cosmé’Chic
Thanks for the great comment!
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Eva B.
Rating: 4 out of 5
Satisfied with my order as always. Thanks for the speed :)
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Response from Cosmé’Chic
Thank you for your incredible comments and your confidence! See you soon!
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- C.
Rating: 4 out of 5
This is a serious site and delivery is fast.
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Response from Cosmé’Chic
Thank you for sharing your opinion through this kind comment :)
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Sarah V.
Rating: 4 out of 5
Serious site with competent and responsive after-sales service by e-mail. Nevertheless unreachable by phone...
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Response from Cosmé’Chic
Thank you for your incredible feedback! We're sorry you weren't able to reach us by phone, but we are now available by phone or email. We'll be happy to help! We hope to be able to satisfy you even more next time!
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Virginie L.
Rating: 3 out of 5
This site is very good my first order went very well and my second order was a little different because I had 1 product that I paid for and I did not get the roll-on deodorant and I also had the deodorant for the toilet that I got but completely dented half empty and does not work at all even by hand. Otherwise, the prices are very good and the delivery fast.
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Response from Cosmé’Chic
Thank you very much for your comment, Virginie. We are very sorry to hear that you did not receive your products correctly. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
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- L.
Rating: 4 out of 5
I went through Ebay so my opinion is biased.
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- B.
Rating: 4 out of 5
Interesting but order collected1 day late
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Response from Cosmé’Chic
We would like to thank you for your comment. We are very sorry that you received your order late. Your satisfaction means a lot to us! Have you already called our customer service to ask for a commercial gesture? We'd be delighted to help you! We look forward to hearing from you!
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- C.
Rating: 4 out of 5
Product conforms. Fast shipping
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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- A.
Rating: 4 out of 5
very easy to find what you're looking for
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Gerda D.
Rating: 4 out of 5
Fine
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Response from Cosmé’Chic
Thank you for this nice review
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Aurelie V.
Rating: 4 out of 5
Attractive prices
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Response from Cosmé’Chic
Thank you for your kind comment! See you soon!
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Lea B.
Rating: 4 out of 5
Well packaged product received on time
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Jean-philippe G.
Rating: 3 out of 5
Short delivery and preparation times, the seller is responsive. Only 2 products out of the 4 had complete packaging, which doesn't look very professional and raises questions about the integrity of the product given that it's no longer packaged. I don't know if I'd recommend this site.
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Response from Cosmé’Chic
Thank you for your review Jean-Philippe. We are sorry that your experience with Cosmé'Chic did not live up to your expectations. We are committed to maintaining the highest level of quality and packaging all our products correctly. We appreciate your feedback and are working hard to constantly improve our products and services.
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Estelle T.
Rating: 4 out of 5
Sastisfaite a part une palette ou deux fards sont sortiti et émiettés
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Lydia P.
Rating: 4 out of 5
well
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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Laura T.
Rating: 4 out of 5
Super cosmetics website
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Response from Cosmé’Chic
Thank you for your wonderful comment. Your satisfaction means a lot to us.
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Ghislaine D.
Rating: 4 out of 5
good site and good prices
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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- P.
Rating: 4 out of 5
Very fast delivery. Good product
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Margaux L.
Rating: 4 out of 5
very well-protected parcel
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Response from Cosmé’Chic
Thank you for sharing your opinion with us!
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- B.
Rating: 3 out of 5
Correct response and delivery time. However, when I opened my package, there was black powder everywhere, it turns out that the darkest color of the palette has scattered everywhere and moreover is no longer usable. However, I kept it all...
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Response from Cosmé’Chic
Thank you for taking the time to leave us a comment :) As indicated by e-mail, the product in question has been reshipped to you. We apologize for the inconvenience and hope to maintain your confidence.
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Elisabeth B.
Rating: 3 out of 5
Product not available on the validated order although it was available when the order was placed.
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Response from Cosmé’Chic
Hello, thank you for your comment. We are sorry that your product is no longer available. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
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Virginie S.
Rating: 4 out of 5
Site bien
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Response from Cosmé’Chic
Thank you for this nice review
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Clémence B.
Rating: 4 out of 5
Order in very GOOD condition, arrived in 48 hours! Product conforms to what was marked on the site
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Response from Cosmé’Chic
Thank you for sharing your opinion with us! See you soon!
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Marine D.
Rating: 4 out of 5
I recommend this site.
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Response from Cosmé’Chic
Thank you for such a gratifying review
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Marion M.
Rating: 4 out of 5
Very well detailed
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Response from Cosmé’Chic
Thank you for your lovely comment! See you soon!
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- D.
Rating: 4 out of 5
Fast delivery and careful shipping!
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Response from Cosmé’Chic
Thank you for taking the time to leave this lovely comment! We hope to see you again soon.
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Sabrina T.
Rating: 4 out of 5
Very good site with good products and choice. I would order again without hesitation, especially as the delivery was really fast! Ordered on a Wednesday afternoon, and the parcel was in my letterbox on Friday morning. Just great!
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Response from Cosmé’Chic
Thank you very much for your kind comment! We are delighted that you are enjoying your purchase from us! We hope to see you soon :)
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- S.
Rating: 4 out of 5
Very good product. Too bad the shipping costs are not readjusted when buying several items.
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