Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
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Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken over by our team. Contact us, we will find a solution. The Cosmés'Chic team
A
Awa Menigni G.
Rating: 1 out of 5
following a purchase from 03/11/2025
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
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Lafée L.
Rating: 1 out of 5
following a purchase from 29/10/2025
No effect contrary to what is indicated
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Response from Cosmé’Chic
We thank you for your comment and are sorry that the product did not have the expected effect. We take note of your remark to better inform our customers in the future.
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Bernadette G.
Rating: 1 out of 5
following a purchase from 13/10/2025
A late shipment with NO information from the carrier, NO tracking of the package's journey and inevitably, the package arrives when you are absent. Cosmechic absolves itself by stating that it is not their responsibility! Easy to sell, to collect and then that's it! I do not recommend this site!
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service remains at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
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Élodie F.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive the right product
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Response from Cosmé’Chic
Thank you very much for your feedback! We are sorry that you did not receive the correct product. At Cosmés’Chic, we do everything we can to correct this kind of error quickly. Please contact our customer service so that we can send you the correct product without delay.
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Daniela S.
Rating: 1 out of 5
following a purchase from 01/10/2025
Mediocre
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that it did not meet your expectations. At Cosmés'Chic, every negative feedback helps us improve and better satisfy you in the future.
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H O.
Rating: 1 out of 5
following a purchase from 31/07/2025
I miss a box I have not received everything
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Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
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Susana M.
Rating: 1 out of 5
following a purchase from 27/02/2025
The products come without a box. I won't buy again.
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Peggy W.
Rating: 1 out of 5
following a purchase from 09/02/2025
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosm e9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
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Response from Cosmé’Chic
Hello Peggy,
Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.
Best regards,
The Cosm e'Chic team
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Elise D.
Rating: 1 out of 5
following a purchase from 08/02/2025
Never again! Order placed on February 8 received on the 26th. A shame!
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Response from Cosmé’Chic
Hello Elise,
We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.
Wishing you a very nice day.
B
Beatrice M.
Rating: 1 out of 5
following a purchase from 13/02/2025
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
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Response from Cosmé’Chic
Hello,
We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.
Thank you for your patience and understanding.
Cosmés'Chic
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Joel S.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
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Response from Cosmé’Chic
Claiming your money back is the last thing a customer should do. We apologize. This process has been reviewed. Contact us, we are prioritizing your request. The Cosmés'Chic team
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Christophe M.
Rating: 1 out of 5
following a purchase from 25/01/2025
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
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Response from Cosmé’Chic
We sincerely regret that this order did not go as it should have. Write to us: our team is responsive and systematically seeks a solution. The Cosm e'Chic team
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Ghislaine B.
Rating: 1 out of 5
following a purchase from 21/01/2025
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
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Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
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Rene D.
Rating: 1 out of 5
following a purchase from 19/01/2025
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
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Response from Cosmé’Chic
Receiving an item that does not match what was displayed is disappointing. We have strengthened the control of references in preparation and the fidelity of our visuals. Write to us, we correct every mistake. The Cosmés'Chic team
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Jeanine F.
Rating: 1 out of 5
following a purchase from 16/01/2025
Not happy
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is difficult to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
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Osman G.
Rating: 1 out of 5
following a purchase from 11/01/2025
Does not match. But it doesn't matter. Bonne continuation
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Response from Cosmé’Chic
Hello Osman,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a great day,
The Cosm e'Chic Team
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Pascal P.
Rating: 1 out of 5
following a purchase from 15/12/2024
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
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Response from Cosmé’Chic
Not getting a response is a shortcoming we have corrected: every message now receives a quick reply. Contact us again, we are here to solve the problem. The Cosmés'Chic team
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Nicolas S.
Rating: 1 out of 5
following a purchase from 14/12/2024
The label on the parcel did not correspond to the model chosen. I therefore refused to accept the parcel. Awaiting refund.
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Response from Cosmé’Chic
A shade or a reference that does not match is an error on our part and we are sorry. Each item is now checked before packing. Contact us, we will find a solution. The Cosmés'Chic team
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Stephane D.
Rating: 1 out of 5
following a purchase from 13/12/2024
To avoid, I am still waiting for the answer for the return of the order The Customer is just considered as a wallet
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Response from Cosmé’Chic
Hello,
We are sorry that you had this impression. This is absolutely not the experience we wish to offer at Cosmés'Chic. Your message has been heard, and we sincerely regret this lack of responsiveness. We hope to regain your trust.
Thank you for taking the time to share your feedback.
Best regards,
The Cosmés'Chic team
J
Jocelyne M.
Rating: 1 out of 5
following a purchase from 05/12/2024
13 days to receive my order when the commercial promise says 48 hours, it's disappointing. It still took FIVE days for the parcel to leave their warehouse. On top of that, no gift wrapping!
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Response from Cosmé’Chic
We apologize for this wait, it is not up to the standards we announce. The preparation of orders has been reorganized since then. Contact us if needed. The Cosmés'Chic team
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Cormier C.
Rating: 1 out of 5
following a purchase from 03/12/2024
We have received an item that does not conform to the order. We would like to be contacted by cosme chic.
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Response from Cosmé’Chic
A shade or a reference that does not match is an error on our part and we are sorry. Each item is now checked before packing. Contact us, we will find a solution. The Cosmés'Chic team
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Laurence F.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order never received The parcel was supposed to be delivered to my home It was delivered to a relay point far from my home without my being informed... No follow-up or communication
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Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
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Geoffrey R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Delivery problems
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
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Henri M.
Rating: 1 out of 5
following a purchase from 20/11/2024
I have not received my order (delivery problem) and I am still waiting for a refund.
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Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken care of by our team. Contact us, we will find a solution. The Cosmés'Chic team
M
Marie C.
Rating: 1 out of 5
following a purchase from 11/11/2024
Stale perfume, alcohol smell without fragrance; I'm waiting for the after-sales service to return and hope for a refund.
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Response from Cosmé’Chic
Claiming your money back is the last thing a customer should do. We apologize. This process has been reviewed. Contact us, we are prioritizing your request. The Cosmés'Chic team
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Caroline R.
Rating: 1 out of 5
following a purchase from 02/11/2024
Too long for delivery, had to call them back 2 times
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Response from Cosmé’Chic
Your order arrived too late and we understand your disappointment. Our preparation times have been tightened and each package now leaves with tracking. If something is still pending, write to us. The Cosmés'Chic team
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Christian E.
Rating: 1 out of 5
following a purchase from 25/10/2024
Buy tobacco perfume and shaving foam From the same no of 200ml with 10% more I received a normal bomb with 200ml Misleading advertising to bait the customer I do not buy more on this site just for principle
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
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Isabelle R.
Rating: 1 out of 5
following a purchase from 26/10/2024
I still haven't received my order
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Response from Cosmé’Chic
Your order arrived too late and we understand your disappointment. Our preparation times have been tightened and each package now leaves with tracking. If something is still pending, write to us. The Cosmés'Chic team
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Martial B.
Rating: 1 out of 5
following a purchase from 16/10/2024
I have not received my parcel
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Response from Cosmé’Chic
You have not received your order and we sincerely regret it. A lost package is refunded or reshipped: just write to us, we respond quickly. The Cosmés'Chic team
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Danièle D.
Rating: 1 out of 5
following a purchase from 08/10/2024
BULLS!!! I paid 6€ to receive the package at home (the purchased product was worth 9!), they delivered it elsewhere, in a store, and I paid 5€ bus tickets to go and pick it up!!!! Do the math: €20 for a product worth 9!!! I forget this Cosmé'chic company !!!
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is difficult to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
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Valérie V.
Rating: 1 out of 5
following a purchase from 10/10/2024
Parcel dropped off in the street in front of my house when the package fit in the mailbox - no sms or tel to warn passing!!!! Very unhappy
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmés'Chic team
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Karine R.
Rating: 1 out of 5
following a purchase from 18/09/2024
I did not receive the parcel!
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Response from Cosmé’Chic
A package that does not arrive, nothing makes it acceptable and we are sorry. We now track every shipment and remind the carrier as soon as a package stops moving. Write to us, we handle each case. The Cosmés'Chic team
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Elodie D.
Rating: 1 out of 5
following a purchase from 24/09/2024
Hello, I sent you an email. My order arrived all turned upside down and I barely have half of each shampoo left. I asked for a refund or a return. I still haven't had a reply, so I'm extremely disappointed.
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Response from Cosmé’Chic
Receiving a broken product ruins the entire order, and we are sorry about that. We have reviewed the protection of fragile items since then. A damaged item is always taken care of: write to us and we will resolve this. The Cosmés'Chic team
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Orianne C.
Rating: 1 out of 5
following a purchase from 18/09/2024
I have not received my parcel
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Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken care of by our team. Contact us, we will find a solution. The Cosmés'Chic team
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Sofya M.
Rating: 1 out of 5
following a purchase from 02/09/2024
The parcel still hasn't arrived after almost 2 weeks!
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Response from Cosmé’Chic
A delay that is too long, the complaint is justified. We are shipping faster today and monitoring packages that are lingering without waiting for a claim. Our team remains reachable. The Cosmés'Chic team
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Anais P.
Rating: 1 out of 5
following a purchase from 28/08/2024
Nicky Paris products are not the same at all....
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
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Lunion B.
Rating: 1 out of 5
following a purchase from 20/05/2024
I am not satisfied Cafu have not received my package.
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Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
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Mélanie H.
Rating: 1 out of 5
following a purchase from 04/05/2024
Order placed at the beginning of May, item to be delivered within 48 hours. It's now June 2nd and I still haven't received anything!!!
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Response from Cosmé’Chic
You have not received your order and we sincerely regret it. A lost package is refunded or reshipped: just write to us, we respond quickly. The Cosmés'Chic team
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