Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
Thank you for taking the time to rate us. "Compliant" with two stars makes us think that something did not meet expectations outside of the product itself. Please feel free to write to us, we would like to understand and correct. The Cosmés'Chic team
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Abderrahmen A.
Rating: 2 out of 5
following a purchase from 09/07/2026
Bad experience, the package took exactly 7 days from the day of shipment to receipt in the mailbox instead of 24/48H
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Response from Cosmé’Chic
Seven days of delivery is too long and we understand your disappointment. We have tightened our preparation times and now track packages that are lingering in transit without waiting for a complaint. Our team remains reachable. The Cosmés'Chic team
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Anne P.
Rating: 2 out of 5
following a purchase from 28/06/2026
I never received my order but I was refunded
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Response from Cosmé’Chic
You were refunded, but you should never have had to get to that point. We are sorry. The tracking of our shipments has been strengthened to detect blocked packages before the customer worries about it. Thank you for taking the time to report it. The Cosmés'Chic team
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Basile A.
Rating: 2 out of 5
following a purchase from 14/06/2026
you need to be able to track the package
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Response from Cosmé’Chic
You are right: being able to track your package is not a comfort, it is a duty. Tracking is now systematic on our shipments and the number is provided as soon as it is handed over to the carrier. Thank you for bringing this to our attention. The Cosmés'Chic team
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Lina B.
Rating: 2 out of 5
following a purchase from 13/05/2026
I ordered a mist but the product arrived defective, broken cap that doesn't close and the perfume has leaked, I don't know if it's the carrier's fault or if I was sent a defective product
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Response from Cosmé’Chic
Receiving a broken product ruins the entire order, and we are sorry for that. We have since reviewed the protection of fragile items. A damaged item is always taken care of: write to us and we will resolve this. The Cosmés'Chic team
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Béatrice M.
Rating: 2 out of 5
following a purchase from 17/03/2026
I received an open hair mask, non-flaky that had spilled everywhere.... so a bit disappointed....
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmés'Chic team
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Malak S.
Rating: 2 out of 5
following a purchase from 08/03/2026
Half of the order has arrived, it is still not refunded
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Response from Cosmé’Chic
Claiming your money back is the last thing a customer should do. We apologize. This process has been reviewed. Contact us, we are prioritizing your request. The Cosmés'Chic team
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Virginie V.
Rating: 2 out of 5
following a purchase from 25/01/2026
Very poorly packaged order, just in an envelope without real protection: result, a damaged aerosol that could have been punctured and exploded. The delivery is supposed to be done by La Poste or Mondial Relay according to their site, it was done by Amazon and moreover late.
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Response from Cosmé’Chic
A damaged item upon arrival is not acceptable. Our packaging method has been reinforced, with cushioning adapted to the bottles. Contact us, we systematically replace or refund. The Cosmés'Chic team
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Rafael R.
Rating: 2 out of 5
following a purchase from 25/01/2026
The fixing gel has a more yellowish color than normal and "little balls" form when taking it from the jar. It's as if it were expired/open/dry because it doesn't apply in gel form like other times I've bought it.
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Caroline M.
Rating: 2 out of 5
following a purchase from 03/01/2026
I am missing a concealer, and a mechanical pencil for the eyes has been replaced by a pencil. However, the attached invoice is true to my order.
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Response from Cosmé’Chic
Hello,
Thank you for your message and we sincerely apologize for this inconvenience.
After verification, it is possible that an error occurred during the preparation of your order. We invite you to contact our customer service via your client area or by email indicating your order number, so that we can provide you with a quick solution (resending the missing items or refund).
The Cosmés'chic team apologizes and remains at your complete disposal.
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Isaura N.
Rating: 2 out of 5
following a purchase from 28/12/2025
Deadline not met
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Response from Cosmé’Chic
Thank you for your feedback.
We apologize for the missed deadline.
Our team is at your disposal to provide you with a quick solution.
Select 73 more words to run Humanizer.
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Emilie D.
Rating: 2 out of 5
following a purchase from 25/12/2025
An item arrived broken.
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Response from Cosmé’Chic
Hello,
We are sorry for this incident. Please contact us in a private message with your order number and a photo of the item so that we can process your request.
Cosm chic
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Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
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Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.
We would like to clarify two important points:
Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.
Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.
We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).
Thank you again for your message — it helps us improve our services.
The Cosm e'Chic team
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Mignan T.
Rating: 2 out of 5
following a purchase from 10/05/2025
This was not my shade
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Response from Cosmé’Chic
Receiving an item that does not match what was displayed is disappointing. We have strengthened the control of references in preparation and the fidelity of our visuals. Write to us, we correct every mistake. The Cosmés'Chic team
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Elie A.
Rating: 2 out of 5
following a purchase from 26/12/2024
I paid for home delivery but they sent it to a pickup location.
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Sylvain L.
Rating: 2 out of 5
following a purchase from 22/12/2024
Hello, I filed a claim for an item that is torn. To date I have not received any returns...
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
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Kayahan O.
Rating: 2 out of 5
following a purchase from 26/11/2024
Seller not honest I canceled the order 5 min after its creation The seller sends me an email 3 days later to tell me that he could not cancel the shipment because the order must be canceled within minutes after the order I was refunded because I refused the package but no solution offered by the seller Thank you.
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Response from Cosmé’Chic
Hello Kayahan,
Thank you for taking the time to share your experience. We are sorry to hear that your order was not cancelled as you had hoped. We understand your concern and assure you that we are taking your feedback into account to improve our service. Please do not hesitate to contact us directly at [email protected] for any future assistance.
Best regards,
S
Sophie L.
Rating: 2 out of 5
following a purchase from 15/11/2024
Parcel received 12 days after my order when a 48/72h delay was announced. No tracking information other than "shipped". I would have been happy to receive information about a delay in delivery. Product conforms to my order.
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Response from Cosmé’Chic
Hello Sophie,
Thank you for your feedback. We are sorry to hear that the delivery time was not respected and that you did not receive any information on this subject. However, we are delighted that the product is suitable for you.
Yours faithfully
O
Omar B.
Rating: 2 out of 5
following a purchase from 18/11/2024
Delivery time too long
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Response from Cosmé’Chic
Hello Omar,
Thank you for taking the time to share your review. We're sorry to hear that the delivery time did not meet your expectations.
Please do not hesitate to contact us directly at [email protected] if you have any questions.
Best regards,
Y
Ylice G.
Rating: 2 out of 5
following a purchase from 16/09/2024
Delivery really too expensive towards the meeting too bad
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Response from Cosmé’Chic
Hello Ylice,
Thank you for taking the time to share your review. We understand that shipping costs can be a sensitive issue and we appreciate your feedback. We strive to offer quality services while remaining transparent about our prices. We hope you enjoy your next order.
Best regards,
The Cosmé'Chic team
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Kathia W.
Rating: 2 out of 5
following a purchase from 09/09/2024
I still haven't received my order.
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Response from Cosmé’Chic
Hello Kathia,
We are sorry to hear that you have not yet received your order. Please contact us directly at [email protected] if you have any further questions.
Best regards,
The Cosmé'Chic team
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Stéphanie R.
Rating: 2 out of 5
following a purchase from 27/07/2024
The package arrived damaged and inside the color tube was punctured. I'm going to use it anyway, but I'm disappointed!
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Response from Cosmé’Chic
We are very sorry for this bad experience. It is not normal for your parcel to arrive damaged and for the product to be damaged. Please do not hesitate to contact our customer service department at [email protected] so that we can provide you with a solution.
Thank you for your understanding, and sorry for the inconvenience.
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Aurore C.
Rating: 2 out of 5
following a purchase from 03/07/2024
Order still incomplete after 15 days
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Response from Cosmé’Chic
Hello Aurore,
We are very sorry for the inconvenience caused by this incomplete order. We understand your frustration and apologize for the delay. To resolve this problem, please contact our customer service department at [email protected], who will be happy to help you receive the rest of your order as soon as possible.
Thank you for your patience and understanding.
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Celine D.
Rating: 2 out of 5
following a purchase from 24/04/2024
Attention to delivery I waited more than 10 days and the package arrived in another relay point.
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Response from Cosmé’Chic
Hello Céline, thank you for your feedback. We are very sorry for the poor delivery experience. We take note of your comment and will do our best to improve our delivery times in the future, thank you for sharing your opinion with us.
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Laetitia L.
Rating: 2 out of 5
following a purchase from 01/11/2023
The package was poorly packaged and the products were visible inside.
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Response from Cosmé’Chic
We are sorry to hear that the package was not properly packed and that the products were visible. We apologize for this inconvenience. We are taking your feedback into account and will make sure to improve our packaging process. Thank you for letting us know. If you have any further concerns, please do not hesitate to contact us.
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Euridyce L.
Rating: 2 out of 5
following a purchase from 23/08/2023
I received the parcel half-opened. Even the man who gave me the parcel told me to contact the company to tell them to pack the parcels better.
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Response from Cosmé’Chic
Hello Euridyce,
We're sorry to hear that your parcel was received half-opened. We will take immediate action to improve the packaging of our products. We sincerely thank you for alerting us and apologize for the inconvenience.
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Sandrine G.
Rating: 2 out of 5
following a purchase from 10/07/2023
I placed an order on July 13 for 2 items, I received only 1, they should ship me the 2nd, but today the 21st I still have nothing 😡😡
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Response from Cosmé’Chic
Dear customer,
We regret that you have not received your order in full.
We have already dispatched the second missing product and upon further investigation have concluded that the second package was delivered on 07/21/2023.
Once again, we sincerely apologize for any inconvenience caused. Your satisfaction is our priority and we hope to regain your trust despite this incident.
Yours sincerely
Cosmé'Chic
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Patricia J.
Rating: 2 out of 5
Order still not received (ordered on 27/12 we are on 8/01) despite reminders
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Response from Cosmé’Chic
Hello Patricia, we are sorry that your order has not been received by this date. We are very sorry. We invite you to contact our customer service department so that we can compensate you for this long wait, at [email protected]. We would like to rectify this situation and offer you a positive experience.
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Laura G.
Rating: 2 out of 5
Delivery very long and still not received, very disappointed waiting for this one .
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Response from Cosmé’Chic
Hello Laura,
We're sorry your delivery is taking so long. Occasionally we experience delays due to carriers and we apologize for this. We will do our best to deliver as quickly as possible. Please do not hesitate to contact us if you have any questions. Thank you for your understanding.
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Pauline P.
Rating: 2 out of 5
I have not received certain products and no one has replied to my complaint about them.
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Response from Cosmé’Chic
Dear customer, After checking, we can't find any complaint on your part. Perhaps you encountered a technical problem during shipment? On the other hand, we sent you an e-mail on 23/07 informing you that the MISS COP brush was out of stock and would be reimbursed. I can confirm that this was indeed refunded on 07/25. Hoping to keep your confidence.
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Brigitte C.
Rating: 2 out of 5
Order not conform to my request because the blush gemey maybelline was not in my package
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Response from Cosmé’Chic
Dear customer, We would like to thank you for your comment regarding the problem with the delivery of your order. Have you already called our customer service to solve this problem and obtain a commercial gesture? We look forward to hearing from you and will be delighted to help! Best regards,
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Nathalie D.
Rating: 2 out of 5
Customer service receptive Refund of postage fast By cons delivery via Mondial Relay, a disaster .. 12 days to get my package, an aberration ... I would recommend another delivery service...disappointed overall.
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Response from Cosmé’Chic
Dear Customer, We are very sorry for the inconvenience caused by Mondial Relay. We hope you will be satisfied next time. Yours sincerely, Cosmé'Chic
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Elodie G.
Rating: 2 out of 5
A pallet received completely broken....
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Response from Cosmé’Chic
Dear customer, Could you please confirm that you have received your refund for the breakage of this pallet? Yours faithfully
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Anonymous A.
Rating: 2 out of 5
Not much choice for relays and shipping costs too expensive domage Otherwise real savings . Too bad!!!
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Response from Cosmé’Chic
Hello,
We are sorry to hear that you were not satisfied with your experience with us. We do our best to provide customers with the best offers and the most enjoyable experience possible. We would be happy to discuss your comments with you and see how we can improve our services. Thank you very much.
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Anonymous A.
Rating: 2 out of 5
good presentation of the site, but unfortunately the products do not correspond to the description
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Response from Cosmé’Chic
Hello Anonymous, thank you for taking the time to share your review and we sincerely apologize if the products did not meet your expectations. We apologize for the inconvenience. We appreciate your support and hope that you will give us another chance to provide you with quality service and products.
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Anonymous A.
Rating: 2 out of 5
Lots of products and interesting prices but not enough different refs in each range ex: ( contouring palette gemey ( 1 shade dispo ) ). I don't think I'd recommend ...
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Response from Cosmé’Chic
Hello !
We're really sorry that we can't offer more product variety, but we do our best to try and provide the best products at great prices. We work tirelessly to ensure that our customers are completely satisfied. We hope you'll give us another chance to improve your experience with us. Thank you for sharing your opinion!
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