Customer reviews of Cosmé’Chic

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 597 published reviews
5 2 167 83% 4 263 10% 3 45 2% 2 33 1% 1 89 3%

Summary of reviews

The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.

Reviews 2, 3, 4 and 5 stars

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M
MYLENE O.
Rating: 5 out of 5
following a purchase from 06/11/2025
SUPER
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience was great. At Cosme'chic, your satisfaction is our priority.
Looking forward to seeing you again soon!
L
Loriane S.
Rating: 5 out of 5
following a purchase from 04/11/2025
Glad to have found the Maroussia perfume in your store, thank you
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Response from Cosmé’Chic
Thank you very much for your feedback! Your satisfaction always pleases us, and we are delighted that the Maroussia fragrance has found its place in your home.
N
Nohera N.
Rating: 5 out of 5
following a purchase from 06/11/2025
Super experience, fast delivery, low price and good product
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Response from Cosmé’Chic
Thank you very much for your feedback!
We are delighted that your experience, the speed of delivery, our prices, and the quality of the product have satisfied you. At Cosme9chic, your satisfaction is our priority.
We look forward to serving you again!
D
Denis K.
Rating: 5 out of 5
following a purchase from 05/11/2025
Great
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Response from Cosmé’Chic
A big thank you for your feedback! Your satisfaction is our priority at Cosmétichic.
V
Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.

We would like to clarify two important points:

Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.

Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.

We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).

Thank you again for your message — it helps us improve our services.

The Cosme'Chic team
C
Christelle A.
Rating: 5 out of 5
following a purchase from 04/11/2025
Fast
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Response from Cosmé’Chic
Thank you for your feedback! We are delighted that the delivery was quick. The entire Cosméschic team thanks you for your trust and hopes to satisfy you again very soon!
F
Fatima R.
Rating: 5 out of 5
following a purchase from 04/11/2025
Products conform. Fast delivery
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Response from Cosmé’Chic
A big thank you for your comment! We are delighted that your order meets your expectations and that the delivery was efficient. The entire Cosmchic team thanks you!
I
Isabelle V.
Rating: 5 out of 5
following a purchase from 01/11/2025
Great, delivered super fast, items available and matching my needs. I recommend.
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Response from Cosmé’Chic
Thank you very much for your wonderful feedback! We are delighted that our products perfectly meet your needs and that the delivery was quick. The entire Cosmétchic team thanks you for your trust and your recommendation, and we hope to please you again very soon!
A
Ariane Z.
Rating: 5 out of 5
following a purchase from 01/11/2025
Product conforms, satisfactory, delivered quickly
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Response from Cosmé’Chic
A big thank you for your positive feedback! We are happy that your order met your expectations and that the delivery was fast. The entire Cosmchic team is delighted to be able to assist you again with your beauty routines!
L
LANQUE G.
Rating: 5 out of 5
following a purchase from 03/11/2025
Good value for money
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Response from Cosmé’Chic
Thank you for your feedback! We are delighted that our products bring you satisfaction and good value for money. The entire Cosmchic team thanks you and hopes to see you again soon.
L
lea F.
Rating: 5 out of 5
following a purchase from 04/11/2025
Great. Fast and careful shipping.
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Response from Cosmé’Chic
Thank you very much for your feedback! Your satisfaction is our priority and we are delighted that the delivery was impeccable. See you very soon at Cosméschic!
A
Aurélie P.
Rating: 5 out of 5
following a purchase from 03/11/2025
Perfect order. Fast delivery.
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Response from Cosmé’Chic
Thank you for your comment! We are delighted that your order was perfect and delivered quickly. Cosmédéchic warmly thanks you for your trust!
B
Béatrice J.
Rating: 5 out of 5
following a purchase from 02/11/2025
Tb
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Response from Cosmé’Chic
We are delighted that you are satisfied and hope to see you again very soon at Cosmchic.
C
Cynthia S.
Rating: 5 out of 5
following a purchase from 02/11/2025
Perfect
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Response from Cosmé’Chic
The entire team at Cosmétchic warmly thanks you for your trust.
P
Philippe V.
Rating: 5 out of 5
following a purchase from 31/10/2025
Fast shipping time. And order respected. However, be careful with the packaging as carriers are not always careful. I recommend for the price and speed!
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Response from Cosmé’Chic
Your satisfaction is our priority and we are delighted that the speed and price of our products suit you. We take your comment about the packaging into account.
E
Eve S.
Rating: 5 out of 5
following a purchase from 30/10/2025
perfect
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that your experience with Cosmchic was perfect.
R
regine B.
Rating: 5 out of 5
following a purchase from 28/10/2025
Very fast delivery and well-protected product
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Response from Cosmé’Chic
Your satisfaction motivates us every day, and we are delighted that the delivery and packaging met your expectations.
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- C.
Rating: 5 out of 5
following a purchase from 29/10/2025
Good price
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Response from Cosmé’Chic
Thank you for your positive review! We're glad our pricing has satisfied you. The Cosméchic team truly appreciates your trust!
B
Bernard C.
Rating: 5 out of 5
following a purchase from 26/10/2025
Nice presentation. Thank you
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Response from Cosmé’Chic
We are happy that the packaging and presentation of your order have pleased you. See you very soon at Cosméschic!
A
Abdouladim L.
Rating: 5 out of 5
following a purchase from 25/10/2025
Great
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Response from Cosmé’Chic
Your satisfaction is our greatest reward. The entire Cosméschic team thanks you!
Y
Ylice G.
Rating: 4 out of 5
following a purchase from 23/10/2025
Excellent
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Response from Cosmé’Chic
Your satisfaction is our priority and we are delighted that everything suits you.
A
AUDREY W.
Rating: 5 out of 5
following a purchase from 23/10/2025
economical and fast
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Response from Cosmé’Chic
We are delighted that you found our services economical and fast. The entire Cosmchic team thanks you for your trust!
M
Marie R.
Rating: 5 out of 5
following a purchase from 22/10/2025
Great
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Response from Cosmé’Chic
The entire team at Cosmétchic thanks you for your trust and support.
S
STEPHANIE M.
Rating: 5 out of 5
following a purchase from 20/10/2025
Very good.
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Response from Cosmé’Chic
Thank you very much! We are delighted that your experience has been pleasant and that you like our products.
S
SALVI A.
Rating: 3 out of 5
following a purchase from 18/10/2025
If the items meet my expectations, the order processing and delivery time are unacceptable when it exceeds 3 days.
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C
Céline G.
Rating: 5 out of 5
following a purchase from 18/10/2025
Careful shipping and great products at a low price
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Response from Cosmé’Chic
Thank you very much for your positive feedback! Your satisfaction is our priority, and we are delighted that everything suits you.
I
Itoe I.
Rating: 4 out of 5
following a purchase from 17/10/2025
I ordered a base coat for nails, it was not like what was on the site (the color). I sent you photos and explained, then they refunded me right away. Thank you
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Response from Cosmé’Chic
Thank you very much! We are delighted that our team was able to resolve the issue quickly and efficiently. The entire Cosmchic team thanks you!
M
Monique D.
Rating: 5 out of 5
following a purchase from 15/10/2025
Super
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Response from Cosmé’Chic
The entire team at Cosmétchic is happy that you are satisfied with your order.
P
Pat R.
Rating: 5 out of 5
following a purchase from 16/10/2025
very good. fast shipping
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Response from Cosmé’Chic
We are happy that your order was delivered quickly and that you are satisfied.
L
Louane C.
Rating: 5 out of 5
following a purchase from 15/10/2025
I ordered a perfume and it is perfect, very fast shipping!
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Response from Cosmé’Chic
Thank you very much! We are delighted that your perfume suits you perfectly and that our delivery speed has satisfied you.
S
Sadio T.
Rating: 5 out of 5
following a purchase from 20/03/2025
Fast delivery, I was able to find old products that are unavailable elsewhere, thank you
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Response from Cosmé’Chic
We are delighted that the speed of our delivery has allowed you to find products you have been looking for a long time.
E
Elaine G.
Rating: 5 out of 5
following a purchase from 15/10/2025
Very good
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Response from Cosmé’Chic
Thank you very much for your positive feedback! Your satisfaction is our priority and we are delighted that everything suits you.
B
Brigitte P.
Rating: 5 out of 5
following a purchase from 14/10/2025
Excellent value for money.
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Response from Cosmé’Chic
We always do our best to offer quality products at competitive prices and are delighted that you notice it.
A
Anna G.
Rating: 4 out of 5
following a purchase from 14/10/2025
Two products were missing but the customer service was so responsive that it didn't cause any problem! Thank you
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Response from Cosmé’Chic
Thank you for your comment! We are glad that the issue was resolved quickly and that you are satisfied with our follow-up.
M
MARYLINE L.
Rating: 5 out of 5
following a purchase from 14/10/2025
No problem with the package recovery!
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Response from Cosmé’Chic
Thank you for your feedback! The entire Cosmchic team is happy that the recovery of your order went perfectly.
L
Lindsay L.
Rating: 5 out of 5
following a purchase from 13/10/2025
Perfect as always
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Response from Cosmé’Chic
The entire team at Cosméschic appreciates your loyalty and compliments.
P
Priscillia D.
Rating: 5 out of 5
following a purchase from 12/10/2025
Very satisfied with my purchase
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Response from Cosmé’Chic
We are delighted that your purchase brings you complete satisfaction. At Cosmés’Chic, your pleasure is our priority.
A
Aurélie T.
Rating: 5 out of 5
following a purchase from 09/10/2025
Great
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Response from Cosmé’Chic
Thank you for your comment! We are delighted that you are happy with your purchase. At CosmésChic, every customer smile matters immensely.
M
María Ángeles Ángeles P.
Rating: 5 out of 5
following a purchase from 12/10/2025
I like the products and good service
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Joseph I.
Rating: 5 out of 5
following a purchase from 09/10/2025
compliance, speed, efficiency. Bravo and thank you.
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Response from Cosmé’Chic
Your satisfaction with the speed and efficiency of our service means a lot to us. The entire Cosme9'Chic team warmly thanks you.
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