The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
An almost respected order! I received a plastic cap in my package in addition to my order. Now I need to find it a second life.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry for this incident with your order, it does not meet our standards. We invite you to contact our customer service so that we can assess the situation and offer you a quick solution.
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Ziagbo Charlie Liliane Y.
Rating: 4 out of 5
following a purchase from 11/06/2026
Pleasant scent but not long-lasting
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that the scent suits you, and we note your feedback on the duration to improve the experience.
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Françoise L.
Rating: 4 out of 5
following a purchase from 02/04/2026
I usually order my La Roche Posay products from another site, I was delighted to have them at this rather low price.
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that our prices have convinced you for your usual products.
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Aziza M.
Rating: 4 out of 5
following a purchase from 24/03/2026
Excellent
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that everything went perfectly.
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LENNE P.
Rating: 4 out of 5
following a purchase from 20/03/2026
good but delivery a bit long
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Response from Cosmé’Chic
Thank you for your feedback. We are glad that your experience has satisfied you and we apologize for the delivery delay. We are working to improve, thank you.
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BÉATRICE M.
Rating: 2 out of 5
following a purchase from 17/03/2026
I received an open hair mask, non-flaky that had spilled everywhere.... so a bit disappointed....
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Malak S.
Rating: 2 out of 5
following a purchase from 08/03/2026
Half of the order has arrived, it is still not refunded
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Diane P.
Rating: 4 out of 5
following a purchase from 15/03/2026
I received my makeup well, it arrived in perfect condition. However, the announced delivery time (24 to 72 hours) was not respected, as I had to wait a week and two days.
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Response from Cosmé’Chic
Thank you for taking the time to share your feedback. Happy that your makeup arrived in good condition, and sorry for the delivery delay. Your comment is well noted to improve our service, thank you.
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Denis F.
Rating: 4 out of 5
following a purchase from 14/02/2026
Correct
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Response from Cosmé’Chic
We are happy that your experience was satisfactory. See you very soon.
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marc G.
Rating: 4 out of 5
following a purchase from 18/02/2026
satisfied for a first order
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Response from Cosmé’Chic
It is a pleasure to know that your first experience with us went well. We hope to see you again soon.
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Virginie V.
Rating: 2 out of 5
following a purchase from 25/01/2026
Very poorly packaged order, just in an envelope without real protection: result, a damaged aerosol that could have been punctured and exploded. The delivery is supposed to be done by La Poste or Mondial Relay according to their site, it was done by Amazon and moreover late.
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Rafael R.
Rating: 2 out of 5
following a purchase from 25/01/2026
The fixing gel has a more yellowish color than normal and "little balls" form when taking it from the jar. It's as if it were expired/open/dry because it doesn't apply in gel form like other times I've bought it.
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Michele F.
Rating: 4 out of 5
following a purchase from 17/01/2026
Changing the delivery location is a bit annoying
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Response from Cosmé’Chic
Madam, we warmly thank you for your review and for the rating given to our site Cosm e9'Chic. We understand that the change of delivery location can be a source of inconvenience and we are constantly striving to improve this process. Your feedback is valuable to help us better meet your expectations.
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Roselyne B.
Rating: 4 out of 5
following a purchase from 10/01/2026
Overall satisfied, but a bottle of shampoo leaked in the second package
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Response from Cosmé’Chic
Thank you very much for your feedback. We are delighted to know that you are generally satisfied with your order.
We are sorry to learn that one of the shampoo bottles leaked in your second package. We take this type of situation very seriously and do everything we can to ensure our products arrive in perfect condition. Please do not hesitate to contact our customer service so that we can offer you a quick and suitable solution.
Your satisfaction is our priority, and we hope to see you again soon at Cosmés'Chic.
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Caroline M.
Rating: 2 out of 5
following a purchase from 03/01/2026
I am missing a concealer, and a mechanical pencil for the eyes has been replaced by a pencil. However, the attached invoice is true to my order.
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Response from Cosmé’Chic
Hello,
Thank you for your message and we sincerely apologize for this inconvenience.
After verification, it is possible that an error occurred during the preparation of your order. We invite you to contact our customer service via your client area or by email indicating your order number, so that we can provide you with a quick solution (resending the missing items or refund).
The Cosmés'chic team apologizes and remains at your complete disposal.
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Elsa B.
Rating: 3 out of 5
following a purchase from 26/12/2025
I received an incomplete package. I informed the company who replied that they would send me the missing item. I am waiting for its receipt.
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Response from Cosmé’Chic
Thank you for your feedback.
We apologize for this inconvenience and confirm that the missing item has indeed been shipped.
We thank you for your patience. The Cosm e'chic team remains at your disposal.
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Isaura N.
Rating: 2 out of 5
following a purchase from 28/12/2025
Deadline not met
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Response from Cosmé’Chic
Thank you for your feedback.
We apologize for the missed deadline.
Our team is at your disposal to provide you with a quick solution.
Select 73 more words to run Humanizer.
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Sarmia R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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Response from Cosmé’Chic
Thank you for your feedback. We are delighted with your satisfaction.
Cosm chic
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Emilie D.
Rating: 2 out of 5
following a purchase from 25/12/2025
An item arrived broken.
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Response from Cosmé’Chic
Hello,
We are sorry for this incident. Please contact us in a private message with your order number and a photo of the item so that we can process your request.
Cosm chic
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Frederic M.
Rating: 4 out of 5
following a purchase from 05/12/2025
Material conforms to the request, delay longer than announced but possibly related to the Christmas period.
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Response from Cosmé’Chic
Thank you for taking the time to share your experience.
We are happy that your Cosm e9chic order met your expectations and we apologize for the slightly extended delay, related to the high activity of this period.
We look forward to serving you again very soon.
H
Horia O.
Rating: 4 out of 5
following a purchase from 09/12/2025
Deliver the products with a courier (DHL, GLS, ETC)! And not with "POST"
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Response from Cosmé’Chic
Thank you very much for your feedback! We completely understand your preference for delivery services like DHL or GLS. We take note of your suggestion to improve the shopping experience for our customers. Your satisfaction is our priority and we hope to offer you even more comfort in the future!
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Bernard C.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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Response from Cosmé’Chic
Thank you very much for your feedback!
See you very soon at Cosmés'chic
F
Floriane C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Package conforms to what was ordered. Delivery times not respected, package shipped and received nearly 10 days after being ordered
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france A.
Rating: 4 out of 5
following a purchase from 20/11/2025
The order is no problem but received the Victoria's Secret mist opened and responded in the box
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Response from Cosmé’Chic
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that your Victoria's Secret mist arrived opened in your package. This is absolutely not in line with our quality standards.
Could you please contact us directly through your Amazon account so we can resolve this quickly? We will offer you an appropriate solution (replacement or refund).
Your satisfaction is our priority and we will do what it takes to make it right.
The Cosm e'Chic team
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Morvan M.
Rating: 3 out of 5
following a purchase from 10/11/2025
The package arrived very late.
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Response from Cosmé’Chic
We sincerely apologize for this delay.
This is not the experience we wish to offer. Thank you for taking the time to inform us. We will closely monitor the situation to ensure it does not happen again.
Thank you for your patience and your trust in Cosm chic.
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Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
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Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.
We would like to clarify two important points:
Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.
Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.
We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).
Thank you again for your message — it helps us improve our services.
The Cosm e'Chic team
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Ylice G.
Rating: 4 out of 5
following a purchase from 23/10/2025
Excellent
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Response from Cosmé’Chic
Your satisfaction is our priority and we are delighted that everything suits you.
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SALVI A.
Rating: 3 out of 5
following a purchase from 18/10/2025
If the items meet my expectations, the order processing and delivery time are unacceptable when it exceeds 3 days.
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Itoe I.
Rating: 4 out of 5
following a purchase from 17/10/2025
I ordered a base coat for nails, it was not like what was on the site (the color). I sent you photos and explained, then they refunded me right away. Thank you
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Response from Cosmé’Chic
Thank you very much! We are delighted that our team was able to resolve the issue quickly and efficiently. The entire Cosm chic team thanks you!
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Anna G.
Rating: 4 out of 5
following a purchase from 14/10/2025
Two products were missing but the customer service was so responsive that it didn't cause any problem! Thank you
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Response from Cosmé’Chic
Thank you for your comment! We are glad that the issue was resolved quickly and that you are satisfied with our follow-up.
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Émilie R.
Rating: 4 out of 5
following a purchase from 08/10/2025
I was not delivered at home as desired but at a relay point and not even in my village...
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Response from Cosmé’Chic
We are sorry that the delivery was not made to your home as you wished. At Cosmés'Chic, we take your comments very seriously in order to improve our delivery service. Thank you for your feedback.
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Mickaëlle M.
Rating: 3 out of 5
following a purchase from 21/09/2025
Mixed reviews, it depends on the items.
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Response from Cosmé’Chic
Thank you for your feedback. We take note of your opinion and are sorry that some items did not fully meet your expectations. At Cosmés’Chic, we always do our best to improve our products and services.
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Hervé N.
Rating: 4 out of 5
following a purchase from 09/09/2025
Product conforms to my order
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Response from Cosmé’Chic
We are pleased to see that the product received is exactly what you expected. At Cosmés’Chic, compliance and quality are essential.
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Roselyne G.
Rating: 3 out of 5
following a purchase from 08/08/2025
A bit expensive shipping fees. And taxes for such a small package
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Response from Cosmé’Chic
Thank you for your feedback. We understand your comment regarding shipping fees and taxes. We do our best to offer quality products at competitive prices and to ensure that delivery remains fast and secure. Your opinion helps us improve and we hope to fully satisfy you with your next order at Cosmés’Chic.
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szpak D.
Rating: 4 out of 5
following a purchase from 07/08/2025
Good
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that your experience at Cosmés’Chic was enjoyable. We look forward to welcoming you again for your next beauty desires!
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Lena G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Small issue during the order, bug on the site so double payment, the chat person was not responding so I found a phone number, I called and it was resolved immediately!!!
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Response from Cosmé’Chic
Thank you very much for your feedback and your patience! We apologize for the issue encountered during your order and the double payment. We are glad that everything was quickly resolved by phone. Your satisfaction remains our priority, and we do our best to improve your experience on our site. We look forward to seeing you again soon at Cosmés’Chic!
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Isabelle H.
Rating: 4 out of 5
following a purchase from 07/07/2025
Satisfied with my order just the delivery time a bit long.
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Response from Cosmé’Chic
Thank you for your feedback and your trust! We are happy that your order has satisfied you and we take your remark regarding the delay into account. See you soon on Cosmés'Chic!
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Mignan T.
Rating: 2 out of 5
following a purchase from 10/05/2025
This was not my shade
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Sylvie P.
Rating: 4 out of 5
following a purchase from 08/05/2025
I would have liked to find other types of products like hand cream or nail care
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Response from Cosmé’Chic
Hello,
Thank you for your feedback! Your comment is very valuable.
We are currently working on expanding our range, and adding hand creams as well as nail care products is part of the categories we wish to develop.
Feel free to check back soon, new products are arriving regularly.
And thank you again for helping us improve!
Have a great day,
The Cosm e9'Chic team
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