Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
Two products were missing but the customer service was so responsive that it didn't cause any problem! Thank you
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Response from Cosmé’Chic
Thank you for your comment! We are glad that the issue was resolved quickly and that you are satisfied with our follow-up.
É
Émilie R.
Rating: 4 out of 5
following a purchase from 08/10/2025
I was not delivered at home as desired but at a relay point and not even in my village...
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Response from Cosmé’Chic
We are sorry that the delivery was not made to your home as you wished. At Cosmés'Chic, we take your comments very seriously in order to improve our delivery service. Thank you for your feedback.
M
Mickaëlle M.
Rating: 3 out of 5
following a purchase from 21/09/2025
Mixed reviews, it depends on the items.
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Response from Cosmé’Chic
Thank you for your feedback. We take note of your opinion and are sorry that some items did not fully meet your expectations. At Cosmés’Chic, we always do our best to improve our products and services.
H
Hervé N.
Rating: 4 out of 5
following a purchase from 09/09/2025
Product conforms to my order
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Response from Cosmé’Chic
We are pleased to see that the product received is exactly what you expected. At Cosmés’Chic, compliance and quality are essential.
R
Roselyne G.
Rating: 3 out of 5
following a purchase from 08/08/2025
A bit expensive shipping fees. And taxes for such a small package
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Response from Cosmé’Chic
Thank you for your feedback. We understand your comment regarding shipping fees and taxes. We do our best to offer quality products at competitive prices and to ensure that delivery remains fast and secure. Your opinion helps us improve and we hope to fully satisfy you with your next order at Cosmés’Chic.
S
Szpak D.
Rating: 4 out of 5
following a purchase from 07/08/2025
Good
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that your experience at Cosmés’Chic was enjoyable. We look forward to welcoming you again for your next beauty desires!
L
Lena G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Small issue during the order, bug on the site so double payment, the chat person was not responding so I found a phone number, I called and it was resolved immediately!!!
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Response from Cosmé’Chic
Thank you very much for your feedback and your patience! We apologize for the issue encountered during your order and the double payment. We are glad that everything was quickly resolved by phone. Your satisfaction remains our priority, and we do our best to improve your experience on our site. We look forward to seeing you again soon at Cosmés’Chic!
I
Isabelle H.
Rating: 4 out of 5
following a purchase from 07/07/2025
Satisfied with my order just the delivery time a bit long.
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Response from Cosmé’Chic
Thank you for your feedback and your trust! We are happy that your order has satisfied you and we take your remark regarding the delay into account. See you soon on Cosmés'Chic!
M
Mignan T.
Rating: 2 out of 5
following a purchase from 10/05/2025
This was not my shade
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Response from Cosmé’Chic
Receiving an item that does not match what was displayed is disappointing. We have strengthened the control of references in preparation and the fidelity of our visuals. Write to us, we correct every mistake. The Cosmés'Chic team
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 08/05/2025
I would have liked to find other types of products like hand cream or nail care
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Response from Cosmé’Chic
Hello,
Thank you for your feedback! Your comment is very valuable.
We are currently working on expanding our range, and adding hand creams as well as nail care products is part of the categories we wish to develop.
Feel free to check back soon, new products are arriving regularly.
And thank you again for helping us improve!
Have a great day,
The Cosm e9'Chic team
S
Stévaux V.
Rating: 4 out of 5
following a purchase from 21/04/2025
TB but the package must not have been handled delicately because the shampoo leaked.
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Response from Cosmé’Chic
Thank you for your feedback, we take note of your comment regarding the packaging and will make sure to improve this point. We hope that despite everything, you are satisfied with your order. Please do not hesitate to contact us if you haven't already, we will be happy to resolve this quickly. Have a very nice day!
L
Laetitia M.
Rating: 4 out of 5
following a purchase from 29/03/2025
Very good product
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Response from Cosmé’Chic
Your satisfaction is our greatest reward! Thank you very much for your trust, have a very nice day!
A
Audrey P.
Rating: 4 out of 5
following a purchase from 15/03/2025
Reliable site, but delivery in 7 days instead of 3-4 days as advertised on the site. Package arrived well at the mondial relay of my first choice, even though I was made to change because it was supposedly closed. Otherwise, I received the right products.
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Response from Cosmé’Chic
Thank you for your detailed feedback, Audrey. We are glad that you received the right products, even though the delivery took a bit longer than expected. Your comments are valuable and will help us improve our service. Please do not hesitate to contact us if needed. Have a very nice day!
S
Solveig T.
Rating: 3 out of 5
following a purchase from 10/02/2025
The products are at top prices. However, there is a lie about the delivery times, the 48-72 hours turns into more than 3 weeks, with no information provided on the tracking (one can have doubts... until receipt).
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Response from Cosmé’Chic
Hello Solveig,
Thank you for your feedback regarding the prices, we are delighted that you like them! However, we understand your disappointment regarding the delivery times. This is not the service we wish to offer at Cosm e'Chic, and your comments are taken very seriously to improve our follow-up. Please do not hesitate to contact us if needed.
Wishing you a very nice day.
S
Stephane D.
Rating: 4 out of 5
following a purchase from 16/02/2025
Make-up from home is ultra OK. For perfumes, it takes too long, there's NO FOLLOW-UP, no communication and it's really LATE. Too bad...Cdt.
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Response from Cosmé’Chic
Hello,
Thank you very much for your positive feedback on our makeup, it really makes us happy! However, we are sorry for the delays and the lack of follow-up regarding the perfumes. Please know that we are actively working to improve this aspect in order to provide you with a better experience. Do not hesitate to contact us if needed.
Wishing you a very nice day.
C
Chantal B.
Rating: 4 out of 5
following a purchase from 13/02/2025
only downside the lip pencil didn't work i had to repair it with a toothpick to get it to work
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Response from Cosmé’Chic
Dear Chantal,
Thank you for your feedback. We are sorry to hear that the lipstick did not work properly. At Cosm e'Chic, the quality of our products is essential, and we take your comment very seriously to prevent this from happening again. Please do not hesitate to contact us if you would like us to assist you.
Wishing you a very nice day.
C
Comprido J.
Rating: 3 out of 5
following a purchase from 02/02/2025
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
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Response from Cosmé’Chic
Hello,
We are truly sorry to hear that your package arrived open and that a jar of mask was broken. At Cosm e'Chic, we place great importance on the quality of our shipments, and your feedback is taken very seriously. We hope that despite this incident, you appreciate the products. Please do not hesitate to contact us so that we can assist you.
Wishing you a very nice day.
I
Iris M.
Rating: 4 out of 5
following a purchase from 15/01/2025
Delivery in 10 days and no news before d-1 of the arrival of the package (not 48h/72h) but otherwise everything is ok!
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Response from Cosmé’Chic
Hello Iris,
Thank you for your feedback. We are delighted to hear that you are satisfied with your order. We take note of your comment about the delivery time.
We hope to see you soon on Cosmé'Chic.
S
Stéphane G.
Rating: 4 out of 5
following a purchase from 08/01/2025
Finally refunded but good service I recommend
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Response from Cosmé’Chic
Hello Stéphane,
Thank you very much for your review and recommendation! We are delighted to hear that your money was refunded and that you were satisfied with our service. Please come back to us if you have any further questions or needs.
F
Francois D.
Rating: 4 out of 5
following a purchase from 02/01/2025
Fast and accurate delivery
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Response from Cosmé’Chic
Hello François,
Thank you very much for your review, we are delighted to hear that you appreciated the speed of our delivery service. See you soon on Cosmé'Chic!
E
Elie A.
Rating: 2 out of 5
following a purchase from 26/12/2024
I paid for home delivery but they sent it to a pickup location.
E
Edwige C.
Rating: 3 out of 5
following a purchase from 11/12/2024
Parcel sent too late after my order. Ordered and paid on 11/12/24. Parcel sent on 16/12/24. Mail of 23/12/24 to collect it before 26/12/24 (out of vacation period from 22/12 to 28/12/24).
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Response from Cosmé’Chic
Thank you for this measured feedback. We take it into account. If any point bothered you, contact us, we are here to remedy it. The Cosmés'Chic team
S
Sylvain L.
Rating: 2 out of 5
following a purchase from 22/12/2024
Hello, I filed a claim for an item that is torn. To date I have not received any returns...
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
J
Jean-Luc L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The adventure had started badly with the delivery of a product different from my order and inferior in range, but customer service was remarkably responsive in finding the best solution.
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Response from Cosmé’Chic
Staying without an answer when you have a problem is the most unpleasant, and we regret it. Our customer service responds today within 24 hours. Do not hesitate to write to us again, we will take care of the file. The Cosmés'Chic team
S
Sandra R.
Rating: 4 out of 5
following a purchase from 30/11/2024
Compliant
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Response from Cosmé’Chic
Thank you for your feedback! We are delighted that your order met your expectations. See you soon at Cosmé'chic!
K
Kayahan O.
Rating: 2 out of 5
following a purchase from 26/11/2024
Seller not honest I canceled the order 5 min after its creation The seller sends me an email 3 days later to tell me that he could not cancel the shipment because the order must be canceled within minutes after the order I was refunded because I refused the package but no solution offered by the seller Thank you.
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Response from Cosmé’Chic
Hello Kayahan,
Thank you for taking the time to share your experience. We are sorry to hear that your order was not cancelled as you had hoped. We understand your concern and assure you that we are taking your feedback into account to improve our service. Please do not hesitate to contact us directly at [email protected] for any future assistance.
Best regards,
V
Virginie B.
Rating: 3 out of 5
following a purchase from 27/11/2024
Package received broken
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Response from Cosmé’Chic
Hello Virginie,
Thank you for taking the time to share your opinion. We're sorry to hear that your package arrived damaged.
Please do not hesitate to contact us directly at [email protected] for any further queries or complaints.
We hope to see you soon on Cosmé'Chic!
S
Sophie L.
Rating: 2 out of 5
following a purchase from 15/11/2024
Parcel received 12 days after my order when a 48/72h delay was announced. No tracking information other than "shipped". I would have been happy to receive information about a delay in delivery. Product conforms to my order.
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Response from Cosmé’Chic
Hello Sophie,
Thank you for your feedback. We are sorry to hear that the delivery time was not respected and that you did not receive any information on this subject. However, we are delighted that the product is suitable for you.
Yours faithfully
O
Omar B.
Rating: 2 out of 5
following a purchase from 18/11/2024
Delivery time too long
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Response from Cosmé’Chic
Hello Omar,
Thank you for taking the time to share your review. We're sorry to hear that the delivery time did not meet your expectations.
Please do not hesitate to contact us directly at [email protected] if you have any questions.
Best regards,
A
Amandine P.
Rating: 3 out of 5
following a purchase from 08/11/2024
Bjr etant client depuis un moment je suisnun peu déçu d'avoir reçu les articles en deux colis. And that now there are items sold by partners ...
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Response from Cosmé’Chic
Hello Amandine, thank you for taking the time to share your review. We fully understand your disappointment. Rest assured that we will take your comments into account in order to improve our service and offer you the best possible experience.
J
Jennifer B.
Rating: 4 out of 5
following a purchase from 04/11/2024
The only problem was that the parcel was a little damaged. When shipping perfume, security and padding are essential to avoid the fear of breakage. Thank you for your help!
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Response from Cosmé’Chic
Thank you for your feedback and constructive comments! We take note of your suggestion concerning the packaging of perfumes to improve safety during shipping.
P
Peritore A.
Rating: 3 out of 5
following a purchase from 02/11/2024
My order was sent in 2 parcels, one by post and the other by UPS. The latter was dropped off without contacting us at a pick-up point far from our home, because that's certainly what suited him best, so we didn't pick up our order. Every time a delivery is made by UPS, there is a problem, so without the certainty of a delivery by post, we will no longer recommend cosmechic.
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Response from Cosmé’Chic
Hello PERITORE,
Thank you for taking the time to share your experience with us. We're sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating this can be, especially when it comes to choosing a relay point.
We take your feedback very seriously and will work with our delivery partners to improve this service. Please do not hesitate to contact us directly at [email protected] if you have any questions or concerns.
C
Corinne R.
Rating: 4 out of 5
following a purchase from 18/10/2024
Delivery later than stated on the website
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Response from Cosmé’Chic
Thank you very much for your feedback. We apologize for the delay in delivery and take note of your comment to improve our services.
S
Sylvie P.
Rating: 3 out of 5
following a purchase from 17/10/2024
The products I received were satisfactory. On the other hand, the range is getting smaller and smaller and I didn't find everything I wanted. Delivery costs are prohibitive. I don't think I'll be ordering from this site again.
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Response from Cosmé’Chic
Dear Sylvie,
Thank you for taking the time to share your review of Cosmé'Chic. We are delighted to hear that you are satisfied with the products you received. We take good note of your comments concerning the diversity of our offer. We look forward to serving you again in the future.
T
Teresa P.
Rating: 4 out of 5
following a purchase from 16/10/2024
Perfect
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Response from Cosmé’Chic
Thank you for your positive feedback! We are delighted that you are satisfied with your experience. See you soon! 😊
Y
Ylice G.
Rating: 2 out of 5
following a purchase from 16/09/2024
Delivery really too expensive towards the meeting too bad
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Response from Cosmé’Chic
Hello Ylice,
Thank you for taking the time to share your review. We understand that shipping costs can be a sensitive issue and we appreciate your feedback. We strive to offer quality services while remaining transparent about our prices. We hope you enjoy your next order.
Best regards,
The Cosmé'Chic team
C
Chantal R.
Rating: 4 out of 5
following a purchase from 14/09/2024
Very good
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Response from Cosmé’Chic
Thank you very much for your positive review of Cosmé'Chic, Chantal! We're delighted that you find our site so good.
We are constantly working to provide our customers with a pleasant online shopping experience and quality products. We hope to see you soon on our site!
K
Kathia W.
Rating: 2 out of 5
following a purchase from 09/09/2024
I still haven't received my order.
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Response from Cosmé’Chic
Hello Kathia,
We are sorry to hear that you have not yet received your order. Please contact us directly at [email protected] if you have any further questions.
Best regards,
The Cosmé'Chic team
J
Josiane E.
Rating: 4 out of 5
following a purchase from 03/09/2024
Well delivered
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Response from Cosmé’Chic
Thank you Josiane for your review of our Cosmé'Chic website. We are delighted that your delivery went well.
See you soon!
M
Michel C.
Rating: 4 out of 5
following a purchase from 30/08/2024
Everything went well until delivery. I'll have to change carriers, because the delivery day changes every day.
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Response from Cosmé’Chic
A big thank you! And if something was missing for the fifth star, don't hesitate to let us know. The Cosmés'Chic team
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