Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
I paid for home delivery and had to collect my parcel from a relay point in Juvisy without a car, which is not normal.
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Response from Cosmé’Chic
Dear Ramata,
Thank you for taking the time to share your experience on our Cosmé'Chic website. We're sorry to hear that you encountered difficulties with the delivery of your package. We look forward to providing you with a better experience with your next order.
Best regards,
S
Stéphanie R.
Rating: 2 out of 5
following a purchase from 27/07/2024
The package arrived damaged and inside the color tube was punctured. I'm going to use it anyway, but I'm disappointed!
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Response from Cosmé’Chic
We are very sorry for this bad experience. It is not normal for your parcel to arrive damaged and for the product to be damaged. Please do not hesitate to contact our customer service department at [email protected] so that we can provide you with a solution.
Thank you for your understanding, and sorry for the inconvenience.
P
Patricia G.
Rating: 4 out of 5
following a purchase from 08/07/2024
2nd order All is ok
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Response from Cosmé’Chic
Thank you for your feedback! We're glad that everything worked out perfectly for this second order. Until your next visit!
A
Aurore C.
Rating: 2 out of 5
following a purchase from 03/07/2024
Order still incomplete after 15 days
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Response from Cosmé’Chic
Hello Aurore,
We are very sorry for the inconvenience caused by this incomplete order. We understand your frustration and apologize for the delay. To resolve this problem, please contact our customer service department at [email protected], who will be happy to help you receive the rest of your order as soon as possible.
Thank you for your patience and understanding.
V
Véronique M.
Rating: 4 out of 5
following a purchase from 14/06/2024
Very satisfied as usual, there was 1 bottle of foundation broken and it was solved very quickly.
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Response from Cosmé’Chic
Thank you very much for your positive feedback on our Cosmé'Chic website. We are delighted that you are still satisfied with our products. We are sorry for the inconvenience but we are happy that our team was able to solve the problem quickly. Thank you for your trust and loyalty. We hope to see you soon!
C
Christine M.
Rating: 3 out of 5
following a purchase from 31/05/2024
I ordered 5 pens which were packed in a crushed cardboard box! A reinforced envelope would have been more than sufficient.
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Response from Cosmé’Chic
Hello Christine, thank you for your comment. We are sorry that your order did not arrive in optimal condition. We take note of your comment and will do our best to improve our packaging process in the future. We hope you enjoy the pens in spite of this. We look forward to seeing you again on our site! Sincerely, the Cosmé'Chic team."
C
Chantal M.
Rating: 4 out of 5
following a purchase from 24/05/2024
Order received quickly and product is pleasant to use
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Response from Cosmé’Chic
Good evening CHANTAL, thank you for your positive feedback on our Cosmé'Chic website. We are delighted that you received your order quickly and that you like the product. We hope to see you soon on our site. Have a nice evening. Best regards.
N
Nadia B.
Rating: 4 out of 5
following a purchase from 15/05/2024
Parcel received very quickly with all products ordered but I doubt the quality of some products (mascara with lack of material even if it looks new and liquid varnish that needed a good shaking to be operational).
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Response from Cosmé’Chic
Thank you for your feedback, Nadia. We are sorry that some of our products did not meet your expectations in terms of quality. We will make sure to check this with our production team to improve our products in the future. In any case, we are glad that your package arrived quickly and that you were able to receive all the products you ordered. We hope you will continue to trust us for your future purchases on our site. Thank you again for your review and your 4/5 rating. Have a nice day!
C
Celine L.
Rating: 3 out of 5
following a purchase from 27/04/2024
Fast, well packaged, but a lot of dust on the lotion, which is annoying when it's a gift.
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Response from Cosmé’Chic
Thank you for your feedback, Celine.
We're sorry you experienced this inconvenience with our product. We will immediately take steps to improve our packaging and ensure a dust-free shopping experience. Thank you for your trust and support of Cosmé'Chic.
C
Celine D.
Rating: 2 out of 5
following a purchase from 24/04/2024
Attention to delivery I waited more than 10 days and the package arrived in another relay point.
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Response from Cosmé’Chic
Hello Céline, thank you for your feedback. We are very sorry for the poor delivery experience. We take note of your comment and will do our best to improve our delivery times in the future, thank you for sharing your opinion with us.
A
Alain P.
Rating: 4 out of 5
following a purchase from 15/04/2024
OK
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Response from Cosmé’Chic
Thank you for your review, Alain. We're delighted you enjoyed our Cosmé'Chic website. We hope to see you soon!
Y
Ylice G.
Rating: 4 out of 5
following a purchase from 14/04/2024
Good product fast delivery to the meeting
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Response from Cosmé’Chic
Hello Ylice! We're delighted that you're satisfied with our product, and we'd like to thank you for your valued loyalty. We are always here to offer you the best possible service.
S
Sylvie D.
Rating: 4 out of 5
following a purchase from 14/04/2024
Treasure good and very fast
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Response from Cosmé’Chic
Hello Sylvie, thank you for your review of our Cosmé'Chic website. We are delighted that you have appreciated our service and the speed of our deliveries. We do our utmost to satisfy our customers.
D
Diaby C.
Rating: 3 out of 5
following a purchase from 29/03/2024
Very long delivery time, my products are of good quality
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Response from Cosmé’Chic
Thank you for your review, Diaby! We are delighted that you liked the quality of our products. We are sincerely sorry for the delay in delivery and we are doing our best to improve this. We hope to see you soon on our site!
H
Hélène G.
Rating: 4 out of 5
following a purchase from 31/03/2024
Correct ordering and site
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Response from Cosmé’Chic
We are pleased to hear that your experience with our site and your order was satisfactory. Your feedback is important to us, and we are grateful for your trust. Thank you for your support!
Z
Zahira B.
Rating: 3 out of 5
following a purchase from 16/02/2024
Good product but doesn't last that long.
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Response from Cosmé’Chic
Thank you for your review, Zahira. We are pleased that you enjoyed our product, however, we are sorry to hear that it did not last you as long as you had hoped. We take note of your comment. Thank you again for your feedback, we really appreciate it. See you soon on Cosmé'Chic!
C
Corine C.
Rating: 3 out of 5
following a purchase from 17/02/2024
One of the bottles leaked in the package
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Response from Cosmé’Chic
We are very sorry to hear that one of your bottles leaked in transit. This is not the experience we wish to offer our customers. To resolve this problem, please contact our customer service department at [email protected].
We will do our best to avoid this kind of problem in the future. We hope you will continue to enjoy our products despite this incident.
Thank you for your understanding, and sorry for the inconvenience.
M
Marie-Laure C.
Rating: 4 out of 5
following a purchase from 06/02/2024
Fine
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Response from Cosmé’Chic
Hello Marie-Laure, thank you for your review of our Cosmé'Chic website! We're delighted you enjoyed your experience on our platform. Have a nice day!
P
Prisca M.
Rating: 3 out of 5
following a purchase from 10/02/2024
Parcel received but not on the date indicated.
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Response from Cosmé’Chic
I'm sorry to read that you did not receive your parcel on time. Have you been able to contact our customer service department to report the problem? We always try to meet our delivery deadlines, but unforeseen circumstances may arise. We hope that despite this delay, you are satisfied with your order. Thank you for your feedback!
M
Maria G.
Rating: 4 out of 5
following a purchase from 15/01/2024
Compliant products. Delivery more than 5 days.
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Response from Cosmé’Chic
Hello Maria, thank you for your review of our Cosmé'Chic website. We are delighted that you liked our products. Concerning the delivery time, we are constantly working to improve our services to offer you an ever more satisfying online shopping experience. We hope to see you soon on our site. Have a nice day! The Cosmé'Chic team.
M
Muriel A.
Rating: 4 out of 5
following a purchase from 16/12/2023
Serious follow-up.
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Response from Cosmé’Chic
Thank you very much for your feedback and loyalty! We are delighted to see that you are satisfied with your order. Thanks again and see you soon!
C
Célia V.
Rating: 4 out of 5
following a purchase from 28/11/2023
Some product labels are not written in French.
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Response from Cosmé’Chic
Thank you for your review, Celia. We do our best to provide you with the best service and we greatly appreciate your comment. We will immediately check to resolve this issue and thank you for bringing it to our attention.
L
Laetitia L.
Rating: 2 out of 5
following a purchase from 01/11/2023
The package was poorly packaged and the products were visible inside.
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Response from Cosmé’Chic
We are sorry to hear that the package was not properly packed and that the products were visible. We apologize for this inconvenience. We are taking your feedback into account and will make sure to improve our packaging process. Thank you for letting us know. If you have any further concerns, please do not hesitate to contact us.
M
Martine P.
Rating: 4 out of 5
following a purchase from 18/10/2023
Compliant product
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Response from Cosmé’Chic
Thank you for taking the time to rate us and share your review Martine 😉. We are delighted that you were satisfied with your product and that it met your expectations!
P
Patricia M.
Rating: 4 out of 5
following a purchase from 18/09/2023
Fast and efficient
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Response from Cosmé’Chic
Thank you very much for your very positive review! We're delighted that you found our site fast and efficient and we hope to see you again soon!
H
Huguette M.
Rating: 4 out of 5
following a purchase from 17/09/2023
Quick order!
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Response from Cosmé’Chic
Thank you Huguette for your support and your opinion! We are delighted that your order arrived quickly!
E
Euridyce L.
Rating: 2 out of 5
following a purchase from 23/08/2023
I received the parcel half-opened. Even the man who gave me the parcel told me to contact the company to tell them to pack the parcels better.
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Response from Cosmé’Chic
Hello Euridyce,
We're sorry to hear that your parcel was received half-opened. We will take immediate action to improve the packaging of our products. We sincerely thank you for alerting us and apologize for the inconvenience.
S
Sandrine G.
Rating: 2 out of 5
following a purchase from 10/07/2023
I placed an order on July 13 for 2 items, I received only 1, they should ship me the 2nd, but today the 21st I still have nothing 😡😡
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Response from Cosmé’Chic
Dear customer,
We regret that you have not received your order in full.
We have already dispatched the second missing product and upon further investigation have concluded that the second package was delivered on 07/21/2023.
Once again, we sincerely apologize for any inconvenience caused. Your satisfaction is our priority and we hope to regain your trust despite this incident.
Yours sincerely
Cosmé'Chic
F
France B.
Rating: 4 out of 5
following a purchase from 05/07/2023
very good site product really cheap for quality and price .i recommend it
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Response from Cosmé’Chic
Thank you for your very positive review and recommendation! We're delighted to see you satisfied with your purchases and hope you'll enjoy our quality products at affordable prices even more on your next visits.
H
Herve L.
Rating: 4 out of 5
following a purchase from 01/06/2023
Thank you very much
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Response from Cosmé’Chic
Thank you for your positive feedback! We hope you will be satisfied with your order.
N
Nadege S.
Rating: 4 out of 5
following a purchase from 17/03/2023
Fast very good attractive price
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Response from Cosmé’Chic
Hello, we are very grateful for this glowing review. We are happy to have been able to satisfy you and will continue to do our best to bring the best product to our customers.
Dina from Cosmé'Chic
K
Karine L.
Rating: 4 out of 5
following a purchase from 13/03/2023
1st time I order all received and not disappointed I recommend this site and its serious
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Response from Cosmé’Chic
Hello Karine,
Our entire boutique would like to thank you for your wonderful feedback, which shows the value of our team's work.
We really appreciate you taking the time to share your experience with us.
We do everything we can to help you and deliver complete satisfaction.
We look forward to serving you again in the future!
See you soon, the Cosmé'Chic team
Y
Ylice G.
Rating: 4 out of 5
following a purchase from 03/03/2023
Good product negative point all boxes were opened
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Response from Cosmé’Chic
Hello Ylice,
Thank you for taking the time to give us this feedback on our site!
We have taken note of your comments and will make every effort to improve on these points in order to offer you an impeccable service for your next order.
We look forward to seeing you again soon.
Best regards,
Dina
V
Valérie P.
Rating: 4 out of 5
following a purchase from 21/02/2023
Satisfied with the products purchased. Suggestion: a little extra, specify the expiration date on the product details list.
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Response from Cosmé’Chic
Hello Valérie,
Thank you so much for taking the time to give us this feedback on our site! We have taken note of your suggestion and will make every effort to improve on this point so that we can offer you an impeccable service for your next order.
We look forward to seeing you again soon.
Best regards,
Dina
R
Radhia A.
Rating: 4 out of 5
following a purchase from 22/01/2023
The delivery went well and I am delighted with the products I ordered.
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Response from Cosmé’Chic
Thank you very much Radhia! We are delighted that you enjoyed your order and that delivery went smoothly.
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 22/01/2023
Attractive prices for brand-name products
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Response from Cosmé’Chic
Thank you very much for your review, Sylvie! We're delighted that you're happy with the prices and brands we offer. We hope you enjoy your visit to our site.
M
Michele E.
Rating: 4 out of 5
following a purchase from 05/01/2023
nothing to complain about
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Response from Cosmé’Chic
Thank you very much for your positive review! We are very happy that you were satisfied with our site and we will do our best to offer you a better experience in the future.
M
Mariama C.
Rating: 4 out of 5
following a purchase from 22/12/2022
The delivery is very fast and the products are good.
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Response from Cosmé’Chic
Thank you very much for your comment, Mariama! We're delighted that you're satisfied with our products and delivery service.
G
Geraldine D.
Rating: 4 out of 5
following a purchase from 17/12/2022
Very accessible site, fast delivery, fair price.
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Response from Cosmé’Chic
Thank you very much, Geraldine, for your very positive review and for taking the time to give your opinion! We're delighted you enjoyed Cosmé'Chic!
V
Virginie J.
Rating: 4 out of 5
following a purchase from 03/12/2022
The red varnish I ordered is not the red I was expecting. The rest is fine.
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Response from Cosmé’Chic
Dear customer,
We would like to have the opportunity to discuss what went wrong with your order.
Could you please contact me at [email protected]?
We will work with you to resolve this issue as quickly as possible.
Best regards,
Dina, Cosmé'Chic Customer Service
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