Customer reviews of Cosmé’Chic

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 597 published reviews

Summary of reviews

The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.

Reviews 2, 3 and 4 stars

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N
Nathalie G.
Rating: 4 out of 5
following a purchase from 29/07/2021
Very fast delivery and compliant product.
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Vanissa A.
Rating: 4 out of 5
following a purchase from 17/06/2021
Package arrived quickly, in good condition and I had ordered because the prices were attractive.
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Monique L.
Rating: 4 out of 5
following a purchase from 09/06/2021
Fast delivery But the product is a little tinted And sticky Not very satisfied with the product
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Sandrine C.
Rating: 4 out of 5
following a purchase from 21/05/2021
Very satisfied
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David T.
Rating: 4 out of 5
following a purchase from 13/04/2021
As ordered
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Cathy D.
Rating: 4 out of 5
following a purchase from 05/03/2021
Perfect products except for a shower gel that arrived half-full. Other than that, fast delivery.
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Françoise W.
Rating: 4 out of 5
following a purchase from 12/02/2021
Good
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Marie-Noëlle P.
Rating: 4 out of 5
following a purchase from 11/02/2021
Unfortunately, due to stock errors, not all items ordered could be delivered. A refund was made within a few days and a complementary discount voucher issued.
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Celine L.
Rating: 4 out of 5
following a purchase from 08/02/2021
Fast delivery, good product
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Response from Cosmé’Chic
We're delighted that you're satisfied with your order from us!
J
Jean J.
Rating: 4 out of 5
following a purchase from 06/02/2021
delivery a little long
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Francis B.
Rating: 4 out of 5
following a purchase from 29/01/2021
Speed and conformity of the product ordered
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Response from Cosmé’Chic
Thank you for taking the time to leave this nice review!
We're delighted you're happy with your purchase!
We hope to see you soon!
C
Claire K.
Rating: 3 out of 5
following a purchase from 16/01/2021
Package well received but rather long delivery time: ordered on the 16th and received on the 27th.
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Response from Cosmé’Chic
We are sorry that your order was not delivered on time. We are aware of the importance of a fast delivery and we do our utmost to ensure that this does not happen again. Thank you for your confidence in Cosmé'Chic.
A
Aline T.
Rating: 4 out of 5
following a purchase from 14/01/2021
Received on time good products
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Response from Cosmé’Chic
Hello, thank you for your kind comment, we are happy that you are satisfied with your purchase from us!

We look forward to seeing you soon!
N
Nadine M.
Rating: 4 out of 5
following a purchase from 06/12/2020
Delivery delayed by 2 days. Package missing delivery address. Otherwise product conforms to my request.
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Stéphanie L.
Rating: 4 out of 5
following a purchase from 20/11/2020
Super
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mélyna A.
Rating: 4 out of 5
following a purchase from 18/11/2020
Products conform and fast delivery. Shipping costs are too high for the price of the products.
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norbert M.
Rating: 4 out of 5
following a purchase from 13/11/2020
I liked the prices, the quality and the speed of delivery. I recommend them.
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Chakib B.
Rating: 4 out of 5
following a purchase from 14/09/2020
Delivery time a little long, but very good merchant.
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Jean Luc L.
Rating: 4 out of 5
following a purchase from 21/09/2020
very well
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- D.
Rating: 4 out of 5
Fast delivery
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Annie A.
Rating: 4 out of 5
Accessible and clear.
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Lydia S.
Rating: 4 out of 5
On-time delivery and compliant product
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Patricia R.
Rating: 4 out of 5
Order received quickly but packaging was in very poor condition. Fortunately the product was intact!
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- K.
Rating: 4 out of 5
Thank you, I received the BB cream and I'm very satisfied!
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Hélene F.
Rating: 4 out of 5
apply to damp face, pleasant scent
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Jessica C.
Rating: 4 out of 5
I highly recommend it!
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- C.
Rating: 4 out of 5
RELATIVELY QUICKLY GIVEN THE EVENTS
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Sylviane U.
Rating: 4 out of 5
Good. No problems with this site.
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Romane D.
Rating: 4 out of 5
Low prices
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Juliette C.
Rating: 4 out of 5
The items are smaller than on the app, but the prices are great and so are the products.
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Raymonde S.
Rating: 4 out of 5
the delivery was quick but the reception took longer given the current situation.
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Marie-Ange K.
Rating: 4 out of 5
Smooth site navigation if you know what you want. Great!
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- G.
Rating: 4 out of 5
well
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Aurore R.
Rating: 4 out of 5
Well-priced products and fast delivery
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Marie-Laure P.
Rating: 3 out of 5
Order received quickly but one product was missing although it was available at the time of my order...I had ordered because it was mainly what I needed so if I had known I would not have placed the order now...
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Response from Cosmé’Chic
Thank you for taking the time to share your review. We apologize for the missing product. We have put measures in place to prevent this from happening again in the future.
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- S.
Rating: 4 out of 5
Good overall.
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Rouzeau S.
Rating: 4 out of 5
Products met my expectations. Very attractive prices. fast delivery. one star less concerning the packaging: a bubble envelope is not enough when it comes to blush type products (broken finish) but suitable for all cream type products in tubes etc....
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Response from Cosmé’Chic
Thank you for taking the time to leave this review! We're delighted that you're happy with your purchase! We've also noted your comment about the envelopes, and we'd like to thank you for it! We hope to see you soon!
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- C.
Rating: 3 out of 5
Fast delivery but disappointed with the product
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Response from Cosmé’Chic
Thank you for taking the time to leave this comment. Have you already contacted customer service after receiving the product in question? If not, please do so. We'd be delighted to help you! See you soon!
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Marie Do D.
Rating: 4 out of 5
.....
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P
Patricia J.
Rating: 2 out of 5
Order still not received (ordered on 27/12 we are on 8/01) despite reminders
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Response from Cosmé’Chic
Hello Patricia, we are sorry that your order has not been received by this date. We are very sorry. We invite you to contact our customer service department so that we can compensate you for this long wait, at [email protected]. We would like to rectify this situation and offer you a positive experience.