Customer reviews of Cosmé’Chic

9,3 /10

Based on 2 639 published reviews

5 2 191 83% 4 265 10% 3 48 2% 2 37 1% 1 98 4%

Summary of reviews

Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.

3 star reviews

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- I.

Published on 14/03/2018 à 14h27

I did not receive the same two tubes of foundation that I had ordered, but the order was received on time.

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Response from Cosmé’Chic Published on 15/06/2019

Thank you for taking the time to write this review. We hope to be able to satisfy you even more next time.

Camille S.

Published on 05/03/2018 à 12h35

Convenient to use. However, I do not understand why it is possible to select and pay for products that are not in stock/deliverable.

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Response from Cosmé’Chic Published on 12/07/2023

Thank you for taking the time to leave us your feedback, Camille. We make sure that all our products are always available: we're sorry you had such a difficult time. If you have a problem with a specific product, please do not hesitate to contact us and we will do our best to help you find a solution.

Lemaitre N.

Published on 28/02/2018 à 07h50

Good, but lacks product explanations

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Response from Cosmé’Chic Published on 12/07/2023

Thank you for your feedback. We will work to improve our content and provide more information and explanations on the product sheets. We hope you enjoy your next visit.

Esther D.

Published on 17/01/2018 à 11h39

I had ordered the aloe vera oil and it's the carrot oil that I'm receiving, beware of ordering errors!

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Response from Cosmé’Chic Published on 18/01/2018

Dear customer, We're sorry about this error. Please send us an e-mail with a photo of the product you received. We will send you back the product you ordered and you will also be able to keep the carrot oil. Have a nice day :)

Anonymous A.

Published on 19/08/2017 à 12h44

order received on time. products conform. small disappointment with customer service who never replied. Lack of loyalty gesture despite my numerous orders.

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Response from Cosmé’Chic Published on 12/07/2023

We apologize for the lack of response from our customer service department. We appreciate your loyalty and would be delighted to hear from you if you have any questions. Please do not hesitate to contact us.

Anonymous A.

Published on 09/08/2017 à 14h22

The site is very good, shipping was more than fast to my surprise. The invoices are clear. But the big problem is with the lipsticks... we don't have enough information about the colors, the way they look on the lips, the textures, especially the lack of photos. Because the name of the color doesn't tell us the true color of the lipstick and, above all, how it looks on the lips.

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Response from Cosmé’Chic Published on 12/07/2023

Thank you for your feedback! We take care to constantly check and improve our products and our website, and we work to provide as much information as possible about our lipsticks. We'll try to include more photos in the product descriptions.

Anonymous A.

Published on 04/06/2017 à 17h23

Great! Except that my blush was completely broken, poorly packaged in a simple pink paper.

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Response from Cosmé’Chic Published on 12/07/2023

Thank you very much for taking the time to leave a review on our site. We apologize for the inconvenience and will do our utmost to improve packaging and product quality for your next order.

Anonymous A.

Published on 09/05/2017 à 18h45

We find the products in several different tabs but otherwise nice site ... too bad that some products no longer return.

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Response from Cosmé’Chic Published on 12/07/2023

Thank you for your review of our site. We try to offer a wide variety of products to satisfy our customers. We are sorry that some products are no longer available and we are constantly working to improve our offer.