The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
An almost respected order! I received a plastic cap in my package in addition to my order. Now I need to find it a second life.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry for this incident with your order, it does not meet our standards. We invite you to contact our customer service so that we can assess the situation and offer you a quick solution.
Z
Ziagbo Charlie Liliane Y.
Rating: 4 out of 5
following a purchase from 11/06/2026
Pleasant scent but not long-lasting
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that the scent suits you, and we note your feedback on the duration to improve the experience.
F
Françoise L.
Rating: 4 out of 5
following a purchase from 02/04/2026
I usually order my La Roche Posay products from another site, I was delighted to have them at this rather low price.
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that our prices have convinced you for your usual products.
A
Aziza M.
Rating: 4 out of 5
following a purchase from 24/03/2026
Excellent
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that everything went perfectly.
L
LENNE P.
Rating: 4 out of 5
following a purchase from 20/03/2026
good but delivery a bit long
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Response from Cosmé’Chic
Thank you for your feedback. We are glad that your experience has satisfied you and we apologize for the delivery delay. We are working to improve, thank you.
D
Diane P.
Rating: 4 out of 5
following a purchase from 15/03/2026
I received my makeup well, it arrived in perfect condition. However, the announced delivery time (24 to 72 hours) was not respected, as I had to wait a week and two days.
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Response from Cosmé’Chic
Thank you for taking the time to share your feedback. Happy that your makeup arrived in good condition, and sorry for the delivery delay. Your comment is well noted to improve our service, thank you.
D
Denis F.
Rating: 4 out of 5
following a purchase from 14/02/2026
Correct
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Response from Cosmé’Chic
We are happy that your experience was satisfactory. See you very soon.
M
marc G.
Rating: 4 out of 5
following a purchase from 18/02/2026
satisfied for a first order
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Response from Cosmé’Chic
It is a pleasure to know that your first experience with us went well. We hope to see you again soon.
M
Michele F.
Rating: 4 out of 5
following a purchase from 17/01/2026
Changing the delivery location is a bit annoying
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Response from Cosmé’Chic
Madam, we warmly thank you for your review and for the rating given to our site Cosm e9'Chic. We understand that the change of delivery location can be a source of inconvenience and we are constantly striving to improve this process. Your feedback is valuable to help us better meet your expectations.
R
Roselyne B.
Rating: 4 out of 5
following a purchase from 10/01/2026
Overall satisfied, but a bottle of shampoo leaked in the second package
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Response from Cosmé’Chic
Thank you very much for your feedback. We are delighted to know that you are generally satisfied with your order.
We are sorry to learn that one of the shampoo bottles leaked in your second package. We take this type of situation very seriously and do everything we can to ensure our products arrive in perfect condition. Please do not hesitate to contact our customer service so that we can offer you a quick and suitable solution.
Your satisfaction is our priority, and we hope to see you again soon at Cosmés'Chic.
S
Sarmia R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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Response from Cosmé’Chic
Thank you for your feedback. We are delighted with your satisfaction.
Cosm chic
F
Frederic M.
Rating: 4 out of 5
following a purchase from 05/12/2025
Material conforms to the request, delay longer than announced but possibly related to the Christmas period.
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Response from Cosmé’Chic
Thank you for taking the time to share your experience.
We are happy that your Cosm e9chic order met your expectations and we apologize for the slightly extended delay, related to the high activity of this period.
We look forward to serving you again very soon.
H
Horia O.
Rating: 4 out of 5
following a purchase from 09/12/2025
Deliver the products with a courier (DHL, GLS, ETC)! And not with "POST"
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Response from Cosmé’Chic
Thank you very much for your feedback! We completely understand your preference for delivery services like DHL or GLS. We take note of your suggestion to improve the shopping experience for our customers. Your satisfaction is our priority and we hope to offer you even more comfort in the future!
B
Bernard C.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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Response from Cosmé’Chic
Thank you very much for your feedback!
See you very soon at Cosmés'chic
F
france A.
Rating: 4 out of 5
following a purchase from 20/11/2025
The order is no problem but received the Victoria's Secret mist opened and responded in the box
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Response from Cosmé’Chic
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that your Victoria's Secret mist arrived opened in your package. This is absolutely not in line with our quality standards.
Could you please contact us directly through your Amazon account so we can resolve this quickly? We will offer you an appropriate solution (replacement or refund).
Your satisfaction is our priority and we will do what it takes to make it right.
The Cosm e'Chic team
Y
Ylice G.
Rating: 4 out of 5
following a purchase from 23/10/2025
Excellent
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Response from Cosmé’Chic
Your satisfaction is our priority and we are delighted that everything suits you.
I
Itoe I.
Rating: 4 out of 5
following a purchase from 17/10/2025
I ordered a base coat for nails, it was not like what was on the site (the color). I sent you photos and explained, then they refunded me right away. Thank you
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Response from Cosmé’Chic
Thank you very much! We are delighted that our team was able to resolve the issue quickly and efficiently. The entire Cosm chic team thanks you!
A
Anna G.
Rating: 4 out of 5
following a purchase from 14/10/2025
Two products were missing but the customer service was so responsive that it didn't cause any problem! Thank you
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Response from Cosmé’Chic
Thank you for your comment! We are glad that the issue was resolved quickly and that you are satisfied with our follow-up.
É
Émilie R.
Rating: 4 out of 5
following a purchase from 08/10/2025
I was not delivered at home as desired but at a relay point and not even in my village...
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Response from Cosmé’Chic
We are sorry that the delivery was not made to your home as you wished. At Cosmés'Chic, we take your comments very seriously in order to improve our delivery service. Thank you for your feedback.
H
Hervé N.
Rating: 4 out of 5
following a purchase from 09/09/2025
Product conforms to my order
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Response from Cosmé’Chic
We are pleased to see that the product received is exactly what you expected. At Cosmés’Chic, compliance and quality are essential.
S
szpak D.
Rating: 4 out of 5
following a purchase from 07/08/2025
Good
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that your experience at Cosmés’Chic was enjoyable. We look forward to welcoming you again for your next beauty desires!
L
Lena G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Small issue during the order, bug on the site so double payment, the chat person was not responding so I found a phone number, I called and it was resolved immediately!!!
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Response from Cosmé’Chic
Thank you very much for your feedback and your patience! We apologize for the issue encountered during your order and the double payment. We are glad that everything was quickly resolved by phone. Your satisfaction remains our priority, and we do our best to improve your experience on our site. We look forward to seeing you again soon at Cosmés’Chic!
I
Isabelle H.
Rating: 4 out of 5
following a purchase from 07/07/2025
Satisfied with my order just the delivery time a bit long.
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Response from Cosmé’Chic
Thank you for your feedback and your trust! We are happy that your order has satisfied you and we take your remark regarding the delay into account. See you soon on Cosmés'Chic!
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 08/05/2025
I would have liked to find other types of products like hand cream or nail care
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Response from Cosmé’Chic
Hello,
Thank you for your feedback! Your comment is very valuable.
We are currently working on expanding our range, and adding hand creams as well as nail care products is part of the categories we wish to develop.
Feel free to check back soon, new products are arriving regularly.
And thank you again for helping us improve!
Have a great day,
The Cosm e9'Chic team
S
Stévaux V.
Rating: 4 out of 5
following a purchase from 21/04/2025
TB but the package must not have been handled delicately because the shampoo leaked.
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Response from Cosmé’Chic
Thank you for your feedback, we take note of your comment regarding the packaging and will make sure to improve this point. We hope that despite everything, you are satisfied with your order. Please do not hesitate to contact us if you haven't already, we will be happy to resolve this quickly. Have a very nice day!
L
Laetitia M.
Rating: 4 out of 5
following a purchase from 29/03/2025
Very good product
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Response from Cosmé’Chic
Your satisfaction is our greatest reward! Thank you very much for your trust, have a very nice day!
A
Audrey P.
Rating: 4 out of 5
following a purchase from 15/03/2025
Reliable site, but delivery in 7 days instead of 3-4 days as advertised on the site. Package arrived well at the mondial relay of my first choice, even though I was made to change because it was supposedly closed. Otherwise, I received the right products.
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Response from Cosmé’Chic
Thank you for your detailed feedback, Audrey. We are glad that you received the right products, even though the delivery took a bit longer than expected. Your comments are valuable and will help us improve our service. Please do not hesitate to contact us if needed. Have a very nice day!
S
stephane D.
Rating: 4 out of 5
following a purchase from 16/02/2025
Make-up from home is ultra OK. For perfumes, it takes too long, there's NO FOLLOW-UP, no communication and it's really LATE. Too bad...Cdt.
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Response from Cosmé’Chic
Hello,
Thank you very much for your positive feedback on our makeup, it really makes us happy! However, we are sorry for the delays and the lack of follow-up regarding the perfumes. Please know that we are actively working to improve this aspect in order to provide you with a better experience. Do not hesitate to contact us if needed.
Wishing you a very nice day.
C
chantal B.
Rating: 4 out of 5
following a purchase from 13/02/2025
only downside the lip pencil didn't work i had to repair it with a toothpick to get it to work
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Response from Cosmé’Chic
Dear Chantal,
Thank you for your feedback. We are sorry to hear that the lipstick did not work properly. At Cosm e'Chic, the quality of our products is essential, and we take your comment very seriously to prevent this from happening again. Please do not hesitate to contact us if you would like us to assist you.
Wishing you a very nice day.
I
Iris M.
Rating: 4 out of 5
following a purchase from 15/01/2025
Delivery in 10 days and no news before d-1 of the arrival of the package (not 48h/72h) but otherwise everything is ok!
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Response from Cosmé’Chic
Hello Iris,
Thank you for your feedback. We are delighted to hear that you are satisfied with your order. We take note of your comment about the delivery time.
We hope to see you soon on Cosmé'Chic.
S
Stéphane G.
Rating: 4 out of 5
following a purchase from 08/01/2025
Finally refunded but good service I recommend
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Response from Cosmé’Chic
Hello Stéphane,
Thank you very much for your review and recommendation! We are delighted to hear that your money was refunded and that you were satisfied with our service. Please come back to us if you have any further questions or needs.
F
Francois D.
Rating: 4 out of 5
following a purchase from 02/01/2025
Fast and accurate delivery
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Response from Cosmé’Chic
Hello François,
Thank you very much for your review, we are delighted to hear that you appreciated the speed of our delivery service. See you soon on Cosmé'Chic!
S
Sandra R.
Rating: 4 out of 5
following a purchase from 30/11/2024
Compliant
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Response from Cosmé’Chic
Thank you for your feedback! We are delighted that your order met your expectations. See you soon at Cosmé'chic!
J
Jennifer B.
Rating: 4 out of 5
following a purchase from 04/11/2024
The only problem was that the parcel was a little damaged. When shipping perfume, security and padding are essential to avoid the fear of breakage. Thank you for your help!
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Response from Cosmé’Chic
Thank you for your feedback and constructive comments! We take note of your suggestion concerning the packaging of perfumes to improve safety during shipping.
C
Corinne R.
Rating: 4 out of 5
following a purchase from 18/10/2024
Delivery later than stated on the website
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Response from Cosmé’Chic
Thank you very much for your feedback. We apologize for the delay in delivery and take note of your comment to improve our services.
T
Teresa P.
Rating: 4 out of 5
following a purchase from 16/10/2024
Perfect
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Response from Cosmé’Chic
Thank you for your positive feedback! We are delighted that you are satisfied with your experience. See you soon! 😊
C
Chantal R.
Rating: 4 out of 5
following a purchase from 14/09/2024
Very good
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Response from Cosmé’Chic
Thank you very much for your positive review of Cosmé'Chic, Chantal! We're delighted that you find our site so good.
We are constantly working to provide our customers with a pleasant online shopping experience and quality products. We hope to see you soon on our site!
J
Josiane E.
Rating: 4 out of 5
following a purchase from 03/09/2024
Well delivered
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Response from Cosmé’Chic
Thank you Josiane for your review of our Cosmé'Chic website. We are delighted that your delivery went well.
See you soon!
M
Michel C.
Rating: 4 out of 5
following a purchase from 30/08/2024
Everything went well until delivery. I'll have to change carriers, because the delivery day changes every day.
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Patricia G.
Rating: 4 out of 5
following a purchase from 08/07/2024
2nd order All is ok
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Response from Cosmé’Chic
Thank you for your feedback! We're glad that everything worked out perfectly for this second order. Until your next visit!
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