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Rating: 4 out of 5
AN AVEYRON-BASED ONLINE SALES SITE AT LAST
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
the site is very good. i'm a loyal customer of your store in laguiole (zone artisanale). i received my order, but i'm a little disappointed by the finish of this knife. it's a shame because i'm usually very well served. i must order another one from you, i hope this problem won't recur. a great lover of laguiole knives, i still recommend your stores to my friends. i'll come and see you in march or april. best regards. jacques CORNU
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Response from Coutellerie de Laguiole Honoré Durand
Good evening Mr Cornu, Thank you for your order and your loyalty. I'm sorry that the knife doesn't give you satisfaction, but could you please send me an e-mail to [email protected] indicating the finishing problem(s) with the knife. If it's possible for you, please send me some photos of it. Thank you in advance. We look forward to welcoming you in March or April.
In the meantime, I wish you a good start to the new year, and I'd like to take this opportunity to wish you all the best. I look forward to receiving your e-mail, thank you in advance. Good evening Honoré DURAND
In the meantime, I wish you a good start to the new year, and I'd like to take this opportunity to wish you all the best. I look forward to receiving your e-mail, thank you in advance. Good evening Honoré DURAND
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Rating: 2 out of 5
I hope all your customers don't receive their orders the way I did.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr Akli, To follow up on your advice, for which I thank you, I think you must have succeeded in finishing the assembly of your kit following the more detailed instructions I sent you by e-mail. I remain at your entire disposal, Yours faithfully Honoré DURAND
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Rating: 4 out of 5
Fast and efficient
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
clear site, fast delivery, I recommend
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Rating: 4 out of 5
very reliable seller, fast shipping.
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Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Practical, user-friendly site
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A
Rating: 4 out of 5
Problem-free ordering and delivery. The knife shows an assembly with bolsters that are not perfectly identical.
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A
Rating: 4 out of 5
easy-to-see, easy-to-move site
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Rating: 4 out of 5
Although a few computer problems prevented me from placing my order, customer service did everything possible to find a solution! Very pleasant and human contact" Thank you!
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Rating: 3 out of 5
The site is not as ergonomic as it could be. I think there's room for improvement to make it easier to find what you're looking for.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Good website, easy to navigate and order
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Rating: 4 out of 5
Beautifully made product as described
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Rating: 4 out of 5
be sure to make the right connection to the right site !!!!!
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Rating: 3 out of 5
Very good site, but the search filters should be able to be multiple (within a category: possibility of selecting different blade lengths, for example) to facilitate product visibility.
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Rating: 4 out of 5
well
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Rating: 3 out of 5
It's a pity that the inscription noted on the internet order form was not taken into account.
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A
Rating: 3 out of 5
Lack of choice
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr. Mazeran, Thank you for your order and your message. The search for a Laguiole is not fluid enough. We are in the process of finding solutions to improve this for the beginning of 2017. If you are making a new purchase and are looking for a specific model, please do not hesitate to contact us by email or telephone. Have a merry Christmas and a happy New Year. I remain at your entire disposal for any information you may require. Please accept, Sir, dear Customer, the assurances of my highest esteem.
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Rating: 4 out of 5
Good, but a little complicated at first glance.
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Rating: 4 out of 5
The only thing missing is that when a blade/handle/bee combination is not possible, it's grayed out.
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Rating: 4 out of 5
I recommend it.
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Rating: 3 out of 5
I had a problem with the placement of the engraving of my son's initials on my corkscrew, but citing this to you through an e-mail sent to your home, Christophe Durand replied that he would correct things, so happy, but not 5 stars this time because of the planned return of the corkscrew.
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Rating: 4 out of 5
easy to navigate
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Rating: 4 out of 5
Good quality and fast delivery
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Rating: 4 out of 5
Very clear photos. Wide selection of products. Very useful explanation of steels.
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Rating: 4 out of 5
Very good, but beware: few knives are in stock and delivery can take a week or two. Otherwise no problem!
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Rating: 4 out of 5
The knife was delivered quickly to my grandson, but I complained about the large amount of mail generated by this purchase.
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Rating: 4 out of 5
The reason I've mentioned this is that the parcel has been delayed. The wrong zip code (75008 instead of 75005) caused this parcel to travel. Then it ended up in the 93000, and went back to the Briarde platform. But in the end it was delivered on my grandson's 20th birthday.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Room for improvement: the quality of product photos.
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Rating: 4 out of 5
Shipment could have been quicker
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Rating: 4 out of 5
quality site
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Rating: 4 out of 5
no problems found
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Rating: 4 out of 5
good product: this was a gift, very nice blade and engraving, I only thought that compared to the photo the olive wood handle would be a little wider or even a little bigger.<br />sinon very good product, I recommend.emballage très très bien soigné j'ai aussi apprécié la signature à l'arrivée cela est rassurant.
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Rating: 4 out of 5
good service from layole but not so good for the collissimo service which for me went very badly 2 deliveries without delivery then collection at the post office not even 500m from my home: the colissimo service is causing more and more problems 2 deliveries announced and not carried out then collection at my post office 500 m from my home so the 48 h are far otherwise top service from layole<br />thank you M r thomas.
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Rating: 4 out of 5
Satisfied : Beautiful knife delivered on time
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