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A
Rating: 4 out of 5
oppressive visuals on the home page that obscure the products
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
The site is easy to use.
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A
Rating: 4 out of 5
Very satisfied overall, after ordering I received an email telling me that the product was not available for 15 days! Ouch, a birthday gift planned for the following weekend.
I called the store and a very nice person found a model in stock.
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I called the store and a very nice person found a model in stock.
A
Rating: 4 out of 5
It's easy to find the knife you're looking for.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
xxxx
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A
Rating: 4 out of 5
fine, but my name was not engraved even though I had requested it
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A
Rating: 4 out of 5
A little long for delivery, but otherwise nothing to complain about, I recommend it.
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A
Rating: 4 out of 5
Navigation to be improved for a clear view of the knives. But very good nonetheless.
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A
Rating: 4 out of 5
Fast delivery. Neatly packaged.
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A
Rating: 3 out of 5
Good welcome but lack of order follow-up, still no set date for the course
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Response from Coutellerie de Laguiole Honoré Durand
Thank you for your comment, which will help us to improve.
As indicated on the product sheet, a course takes place when 4 participants are present on the same date. We do our best to find a date that suits you and all our customers. Sincerely, Honoré Durand
As indicated on the product sheet, a course takes place when 4 participants are present on the same date. We do our best to find a date that suits you and all our customers. Sincerely, Honoré Durand
A
Rating: 4 out of 5
It would be wise to specify delivery times.
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A
Rating: 4 out of 5
relatively complete site, it would just miss to set up a visualization of the product especially when one orders a personalized knife!
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V
Rating: 4 out of 5
no problems
A
Rating: 4 out of 5
Navigation makes it easy to find what you're looking for.
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A
Rating: 4 out of 5
Very well organized, easy to find what you're looking for
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V
Rating: 4 out of 5
comparison of knives didn't work or I never figured out how to make it work.
The definitions pages are not completed yet and some of the lingo isn't common knowledge.
Often when I was trying to find something using the banner menu, a screen kept popping up with 6 or 8 squares that had nothing to do with what I was trying to find.
The definitions pages are not completed yet and some of the lingo isn't common knowledge.
Often when I was trying to find something using the banner menu, a screen kept popping up with 6 or 8 squares that had nothing to do with what I was trying to find.
A
Rating: 4 out of 5
Very good quality. Only disappointed by the delay: arrived 2 days after Father's Day! Despite this I am satisfied.
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A
Rating: 4 out of 5
Too bad the website isn't very user-friendly.
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A
Rating: 4 out of 5
Good value for money and fast delivery
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V
Rating: 4 out of 5
I cannot yet evaluate something that I have not yet received. Maybe more later.
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A
Rating: 4 out of 5
no
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V
Rating: 4 out of 5
All good, packaging could be a little nicer.
Greetings
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Greetings
A
Rating: 4 out of 5
The access is correct, fast, well presented, and I am a fan of the logo, but I do not endorse bullfighting.
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A
Rating: 4 out of 5
I bought the do-it-yourself kit for a gift and had it delivered directly to the person's home. Very fast delivery. The person was delighted, a very nice gift for someone who's a bit of a handyman and has the tools! I'd recommend
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A
Rating: 4 out of 5
Good quality products and delivery
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A
Rating: 4 out of 5
Well-designed site
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V
Rating: 4 out of 5
The website is clear and easy to use, the shipping was very fast - well packaged and the postage costs are quite high. The product is still being assembled; )
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A
Rating: 4 out of 5
You have so much to choose from that it's difficult to navigate. I'm looking forward to my order, at which point I'll be able to tell you how pleased I am.
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A
Rating: 4 out of 5
If I take what the Post Office says at face value, the parcel could not be dropped off at the Post Office as requested. Otherwise the site is clear and no nasty surprises. Irreproachable packaging.
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A
Rating: 4 out of 5
Well-designed site, clear and easy to use, responsive chat help, good advice, you get the feeling that people really know their products and know how to guide you without pushing you to buy. It's nice not to have to deal with carpetbaggers like we see too often. I highly recommend Durand cutlery to anyone who talks to me about layole or my knife. Whether on the internet or in the store, the passion that drives the staff is the same. Thank you again.
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V
Rating: 1 out of 5
Everything went very well from order to delivery
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V
Rating: 4 out of 5
Good.
A
Rating: 4 out of 5
Very good customer service
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A
Rating: 4 out of 5
fairly easy
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V
Rating: 4 out of 5
Some of the translations into German on the homepage are not ideal. Navigation is also not easy everywhere. The customer service is great: communication in German, flexible and patient!
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A
Rating: 4 out of 5
Fairly compliant product, some chip residue.
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V
Rating: 4 out of 5
Ordering process ok, site occasionally changes language (no problem), sometimes you have to think about what is meant due to the machine translation of DeepL. Delivery still within the announced period.
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A
Rating: 4 out of 5
Ordering site not very clear
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A
Rating: 4 out of 5
Improved storage of unfolded knife in storage box
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