Customer reviews of Coutellerie de Laguiole Honoré Durand

Mr. Collet,
A bit surprised by your opinion following our various email exchanges, the last one from me, more than explicit, here is my response below.
Regarding the delay, we took 7 working days to manufacture, ship, and deliver the knife to you, this was at the beginning of May amidst weekends and public holidays.

Mr. Collet,

Thank you for your response.

The knife you chose:
- Is not presented as being under IG on our website: https://www.layole.com/fr/lames-traditionnelles-carbone-xc75/1515-laguiole-pliant-12-cm-abeille-forgee-lame-carbone-et-tire-bouchon-mitres-inox-mat-manche-pointe-de-corne.html
- It is not in the clearly separated and identified category of knives under IG
- It is a model with a XC75 carbon blade:
• That we rarely sell and less and less
• As a result, to this day, we have prioritized the manufacturing of stainless steel blades under IG that we sell much more than the old XC75 carbon blades that we sell very little and less and less

This being specified, I confirm to you (as already mentioned in my previous email) that your knife is manufactured in our workshops (in Laguiole – Aveyron).

I remain at your entire disposal for any further information,

Please accept, Sir, Dear Customer, the expression of my devoted sentiments.

Hello Mr. Letzelter, I would like to put things in their context; just after the purchase, you called us to demand that we send you the invoice corresponding to your purchase; we tried to explain to you that we were doing this on the day of the shipment of the package but you needed it right away; in the face of your frantic insistence, we therefore sent you an invoice; where it clearly stated, and thus before shipment, that you had ordered a set of two knives. After receiving the package, you called us insulting us and calling us thieves; we offered you to return the set, which you were supposed to do but to this day we still have not received it back; we explained to you that it was you who had chosen and selected the option of a set of two knives, you did not want to hear anything; this after numerous threats of various kinds from you including recording the phone conversation; we could only reiterate the fact that you should return the set and that it would then be refunded immediately; after various insults and name-calling you hung up on us; this while you wanted to speak to our management and it was them you had on the line; we are not used to and we are not here to be insulted for 15 minutes on the phone. Best wishes and glad that the set meets your expectations and that you have certainly noticed that the error came from you since we have not received it back to this day (02.02.2026; package delivered on 15.01.2026). Sincerely.

Hello Mr. André, thank you for your review and this feedback; we engrave our knives with a diamond tip, it is the same method used by jewelers; to see with what method the knife your son gave you was engraved; could you please email me a photo of the two knives side by side, I thank you in advance; engraving is paid in our stores and we have never had such feedback as yours; I have noted your appreciation of the good quality of the knife, thank you for that. I await your photo, I thank you in advance and I remain at your disposal, sincerely; Honoré

Hello David P., thank you for your review and rating; however, we state this very clearly on the product sheet for this item: "The 8 cm handle length Laguiole knife is distinguished by its very small size". This is very visible on the product sheet, and even "very small size" is bolded. We also make it clear that we're talking about handle sizes for our knives. All this being said, you can send the knife back to us if you wish, and we'll refund you or give you a credit note, as you wish (despite the fact that the knife is engraved and therefore personalized). I wish you a happy holiday season. Yours sincerely

Hello Sir/Madam, Thank you for your comment. The Laguiole knife you have ordered is an 8 cm handle length model, as indicated in several places on the product sheet (title, description, characteristics). It is a very small model, whose blade length and thickness respect the traditional shape of Laguiole knives. Please do not hesitate to contact us if you wish to change your order for a model more suited to your needs. We remain at your entire disposal.

Hello Sir, thank you for your feedback; we didn't have the knife in stock and had to make it specially for you; it was shipped to you within three weeks; with our apologies for the missed birthday (but we didn't have the information). Yours sincerely Honoré Durand

Hello Sir, Thank you for your message. On receipt, you informed us that the Laguiole knife you had received was not to your liking. We advised you to return the Laguiole knife to us, leaving you the choice of which solution you would prefer: reworking the Laguiole knife received in the workshop, exchanging it for a new one, or cancelling and refunding the order.
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand

Thank you for your comment, which will help us to improve.
As indicated on the product sheet, a course takes place when 4 participants are present on the same date. We do our best to find a date that suits you and all our customers. Sincerely, Honoré Durand

Hello Madam, Thank you for your message. The handles of our forged bee range are systematically made from 7 mm thick wooden plates; the thickness of the plates is then adapted (at each end of the handle) to the height of the bolsters, which are thinner; consequently, the thickness only remains in the middle of the knife and the curve is thus obtained between the thinner part towards the bolsters and the thicker part towards the middle of the handle. Can you send me a top view photo of the knife? I thank you in advance and remain at your disposal. Yours sincerely Honoré Durand

Hello, Thank you for your review and opinion on our website and our service. I will come back to the sequence of events: - on SUNDAY 24/11/2019 at 05H11, you order for 1,131.65 euros (and not for 3,000 euros) - on Monday 25/11/2019 at 09:04 we process your order.
- on Monday 25.11.2019 at 12:27 we put it into production by informing you at the same time by e-mail about this production process with a production time of 8 to 12 days (you confirm that you have received this information) - the package leaves for you on Thursday 28.11.2019 at Fedex (3 working days after your order) - the package will be delivered to you by Fedex on Friday 29.11.2019 at 13:45 - on 09.12.2019 (10 days after delivery.......) contact us to express your deep dissatisfaction....... and ask us for a refund of the order and shipping costs; we of course accept on the goods, but we refuse to refund the shipping costs, hence your very negative evaluation and your deep dissatisfaction. I wish you a good continuation and a Merry Christmas and New Year.Honoré Durand

Hello Sir, Thank you for your opinion and rating; it's not easy to reply to your rather subjective criticisms, but I'll try: - regarding the blade, you've used the new 14C28 steel, which we didn't make ten years ago; in terms of the feel of the edge, it may seem less effective, but it cuts better and also lasts longer after sharpening; so we'll have to see in the long term - regarding the fact that it's less attractive, you didn't have this model of knife before... because we haven't changed anything since we made the model you bought.... because we haven't changed a thing since we started making the model you bought - as for the price, it has indeed changed in ten years ... I wish you good use of it and don't hesitate to come and have it sharpened and maintained. Yours sincerely Honoré Durand