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A
Rating: 5 out of 5
Received my knife on time beautiful item very nice finish
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Without doubt one of my best online shopping experiences. The site is extremely well designed, the chat option and the quality of the information provided by Julian are perfect. In addition, my email queries were dealt with very quickly and the quality of the answers was impeccable. Delivery went very smoothly, and the knife was perfectly protected thanks to its careful, sturdy packaging. If there was a sixth star, I would have given it without hesitation. Many thanks to Julian for his responsiveness and all his advice.
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A
Rating: 5 out of 5
Perfect site for choosing products and ordering in the best conditions.
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A
Rating: 5 out of 5
As perfect as ever
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A
Rating: 5 out of 5
Fast and careful delivery.
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A
Rating: 5 out of 5
Top customer service Beautiful work
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A
Rating: 4 out of 5
It would be wise to specify delivery times.
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A
Rating: 5 out of 5
Clear, well-illustrated site, very realistic with photos of items and explanations given. Good choice of products. Fairly fast delivery: one small downside, however. A Colissimo routing error meant that what was a nice birthday present arrived a day too late. What a shame!
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A
Rating: 5 out of 5
Nothing to report
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V
Rating: 5 out of 5
The service outstanding and personal contact is imbedded in the e-commerce proces!
A
Rating: 5 out of 5
Excellent quality knife. Very good delivery time. Thank you
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A
Rating: 5 out of 5
Practical and easy to use
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V
Rating: 5 out of 5
This company offers a very good price-performance ratio. Contacting them is easy and works very well online. The products are worth their price.
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A
Rating: 5 out of 5
Great. It made a lucky man
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A
Rating: 5 out of 5
Superb knife, fast delivery, excellent after-sales service
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A
Rating: 5 out of 5
after contact perfect delivery thanks again
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A
Rating: 5 out of 5
very clear easy to choose
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A
Rating: 5 out of 5
very good quality product
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A
Rating: 5 out of 5
No complaints
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A
Rating: 5 out of 5
The choice of options makes it easy to find the perfect knife. Very fast delivery, very well packaged with "instructions for use" for maintenance, perfect.
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A
Rating: 5 out of 5
Easy ordering, fast delivery and great packaging!
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V
Rating: 5 out of 5
They are very responsive and professional. They want to make their customers happy. I enjoy the emails received from them due to them not being native English speakers. Pretty funny! Good people and good company.
A
Rating: 5 out of 5
Well-designed
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V
Rating: 5 out of 5
The delivery was fast, the goods (knives and whetstone) were packed very securely, and the goods are also great!
The only thing I find impractical is the navigation when ordering: instead of "hundreds of knives" I would prefer to see a selection of features (material for handle, type of steel, size, blade shape, type of bee, ...). Perhaps a drawing with measurements would also be useful, because my first impression of the knife when I unpacked it was that it was rather small - perhaps I would have ordered the next size up if I had seen the measurements.
Translated reviews
The only thing I find impractical is the navigation when ordering: instead of "hundreds of knives" I would prefer to see a selection of features (material for handle, type of steel, size, blade shape, type of bee, ...). Perhaps a drawing with measurements would also be useful, because my first impression of the knife when I unpacked it was that it was rather small - perhaps I would have ordered the next size up if I had seen the measurements.
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very responsive to readjust and complete my order. Exchange of emails and telephone reception extremely friendly and efficient. On the other hand, I give a zero score to the Colissimo service (which fortunately does not depend on La Coutellerie). The deliveryman calls me on the intercom and informs me that he's leaving the parcel in the driveway of my building. I can't say anything. Of course, there was no signature and no possibility of making the slightest reservation if that had proved necessary. Lousy postal service. Fortunately, the quality of the product and the service make up for this lamentable service.
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A
Rating: 5 out of 5
The knives are of excellent quality.
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A
Rating: 5 out of 5
fast
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V
Rating: 5 out of 5
Everything perfect Fast delivery
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A
Rating: 5 out of 5
Excellent telephone and chat support when I placed my order. Availability and friendliness of the team.
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A
Rating: 5 out of 5
very quick and easy to choose
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A
Rating: 4 out of 5
relatively complete site, it would just miss to set up a visualization of the product especially when one orders a personalized knife!
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V
Rating: 5 out of 5
Very clear website, easy to navigate and quickly found what I was looking for! The order was processed promptly and the desired goods arrived quickly at my home! Very good
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it!
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V
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very serious site Professional who gave me very good information I recommend this site
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A
Rating: 5 out of 5
A high-quality company. People who listen and give very good advice. I can only recommend them. Many thanks to them.
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A
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Highest quality and great customer contact
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V
Rating: 4 out of 5
no problems