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Rating: 5 out of 5
very well
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
everything is comfortable when ordered, very good quality
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A
Rating: 5 out of 5
clear and precise
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A
Rating: 5 out of 5
very serious site
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A
Rating: 5 out of 5
Perfect! Delivery and product quality!
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A
Rating: 5 out of 5
Well-designed site, clear photos and descriptions, easy navigation.
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A
Rating: 5 out of 5
The site is quite difficult to use for me, as I'm not an expert. Despite everything, your company's staff are very operational. So there's always a solution
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A
Rating: 5 out of 5
Excellent quality products, impeccable service and beautiful objects made in France.
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Nothing to say. Very careful and fast delivery. Obviously a superb knife, but it wasn't my first ;-).
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Rating: 5 out of 5
Impeccable service, both in terms of the site and shipping.
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Rating: 5 out of 5
Very attentive, to the point of calling back to make sure there's no mistake in the first name for engraving.
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A
Rating: 5 out of 5
Quality product delivered on time
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
The site is a little slow, but when you phone the forge, the information is very useful for the buyer. I knew the forge because I had visited it and my choice was in line with my expectations.
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Response from Coutellerie de Laguiole Honoré Durand
I used a fixed computer (IMAC last generation). I have no problems with connection speed, which is why I switched to APPLE. I think your webmaster could improve the speed of your site (fewer references at the same time, on the same page, for example). I confess I'm just a computer neophyte, but that won't stop me from continuing to order from you, especially as I've already visited your forge and made some purchases during that visit. It was only natural for me to place an order with you via the web. The gift was just right and the recipient very happy. Sincerely and many thanks
A
Rating: 5 out of 5
SUPER
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A
Rating: 5 out of 5
perfect
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast delivery and order perfectly as described Super
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A
Rating: 5 out of 5
Well-detailed, ergonomic site
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Rating: 5 out of 5
Very clear and precise
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Rating: 5 out of 5
Simple, clear search
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A
Rating: 5 out of 5
Very good
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
very good site, well done and pleasant
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
very clear and easy to access
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Rating: 3 out of 5
The kit was given to me as a gift. The instructions are very inadequate; I had to go on the Internet to get a demonstration of how to prepare and assemble it. The piece of wood supplied for the handle is too fragile and split; I replaced it with marine plywood. Too bad!
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr. Biermann, Thank you for your feedback; perhaps you didn't read the instructions we supply with our kits correctly, or even in full: we'd be happy to e-mail you more detailed assembly instructions.
As for the handle splitting, it's quite surprising (as the wood is quite soft) and the first time we've had this feedback from a customer; perhaps you didn't use the right drilling diameter in relation to the diameter of the handle fixing screws... I remain at your entire disposal, Yours faithfully
As for the handle splitting, it's quite surprising (as the wood is quite soft) and the first time we've had this feedback from a customer; perhaps you didn't use the right drilling diameter in relation to the diameter of the handle fixing screws... I remain at your entire disposal, Yours faithfully
A
Rating: 5 out of 5
Fast delivery and item conforms. Correct.
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A
Rating: 5 out of 5
This is the third knife I've ordered and I'm still delighted with the site. Clear, precise, in short... I recommend it 100%.
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Rating: 3 out of 5
the site is very good. i'm a loyal customer of your store in laguiole (zone artisanale). i received my order, but i'm a little disappointed by the finish of this knife. it's a shame because i'm usually very well served. i must order another one from you, i hope this problem won't recur. a great lover of laguiole knives, i still recommend your stores to my friends. i'll come and see you in march or april. best regards. jacques CORNU
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Response from Coutellerie de Laguiole Honoré Durand
Good evening Mr Cornu, Thank you for your order and your loyalty. I'm sorry that the knife doesn't give you satisfaction, but could you please send me an e-mail to [email protected] indicating the finishing problem(s) with the knife. If it's possible for you, please send me some photos of it. Thank you in advance. We look forward to welcoming you in March or April.
In the meantime, I wish you a good start to the new year, and I'd like to take this opportunity to wish you all the best. I look forward to receiving your e-mail, thank you in advance. Good evening Honoré DURAND
In the meantime, I wish you a good start to the new year, and I'd like to take this opportunity to wish you all the best. I look forward to receiving your e-mail, thank you in advance. Good evening Honoré DURAND
A
Rating: 5 out of 5
Thank you for this beautiful knife, this beautiful engraving and this fast delivery. My parents gave me one of your knives for Christmas, which gave me the idea of giving one to my partner. A few years ago, I'd been taken for a ride in a store in Nice and I hadn't really trusted them since. I FINALLY found a real Laguiole knife, thanks to you, for lack of being able to go directly to this charming village. I would highly recommend your site to my friends and family. This is the 4th knife we've bought from you and we've NEVER been disappointed. Thank you once again!
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Rating: 5 out of 5
Well-stocked site, with a top-notch knife customization option.
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Rating: 5 out of 5
very professional
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
very well
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Rating: 5 out of 5
Very pleasant site. Wide choice of materials to create a unique product.
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Rating: 5 out of 5
Fast, excellent quality.
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Rating: 5 out of 5
completely satisfied!
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Rating: 5 out of 5
Tres bien!!!
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