Customer reviews of Coutellerie de Laguiole Honoré Durand

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews

Summary of reviews

Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.

Reviews 1 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2018
to choose the right model of knife. I'm disappointed with the size. Can I change? I haven't used this material yet. I'd like a shorter, lighter knife. Thank you for your reply. Roger Herrera
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2018
I find it a little disappointing for a company such as LAGUIOLE HONORÉ DURANT, not to have a well-made knife for everyday use for a price of around 130 euros (I bought a knife with a slight defect, a poorly-fitting bolster and a few traces of dirt on the handle), which begs the question: what's the point of buying a knife from certain professional cutlers when a chinoiserie can do the job for everyday use? I'm not a knife collector, I own a few dozen knives, I like a job well done, I have a few knives by Jean Michel CAYRON (Damascus blade), DOMINIQUE BIONDI etc ... Sincerely, M LIGORI
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr Ligori, Thank you for your opinion and rating; I'm sorry about the quality problems; could you please get back to me by e-mail around [email protected] and send me some photos of the knife and the problems ("slight play defect" and "ill-fitting bolster"); as for the dirt on the handle, all our knives are meticulously hand-wiped, with our apologies for the inconvenience. I wish you a good day and remain at your entire disposal. Sincerely Honoré Durand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2018
My companion is happy with his knife. The only negative point is that the carbon blade (steel in fact) rusts, and I didn't know that. It's not clearly indicated on the site. Had I known, I would have ordered a stainless steel blade for 7€ more. As a result, he can't use it for every meal. It's a shame.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 10/04/2018
The translation program from French into German should be revised... that made the order a bit tedious.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 25/01/2018
Nice site with enough information to make you want more; the German translation, however, is catastrophic in places and testifies to the use of foreign-language translation programs and a blatant lack of editing by German native speakers
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2018
To say that you can have your order delivered by chronopost the next day before 1pm, at €26.10 for postage, and to have it arrive two days later is very disappointing! All because it takes you 1.5 days to get to the post office... Give your customers the right information! This is unacceptable!
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Response from Coutellerie de Laguiole Honoré Durand
Mr Joubert, I would like to thank you for your opinion and rating; as I explained to you during our various email exchanges well before your opinion and rating, you placed the order at 11.01 am; the Post Office leaves our house, which is in the countryside, at 2.50 pm.
It is clearly and explicitly indicated that "if you have a precise date to respect, we advise you to take an additional margin of 1 day and to indicate it to us either by e-mail ([email protected]) or at the time of the order (box "Comments")" which you did not do. The parcel left the day after you placed your order. This is why your request for reimbursement of the full Chronopost cost was refused, quite rightly I believe. I remain at your entire disposal, Sincerely Honoré DURAND
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2017
the rendering of handle materials (wood and other) is not sufficiently precise (magnifying glass effect). Apart from these minor issues, all's well!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2017
Hello to date I have not received my order. .. I am dissatisfied with colissimo too expensive and sometimes in does not warn of their passage. I prefer relay koala or other ... This is the last time I order from you .... and this is my 3rd order.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr REMY, Thank you for your rating and for your message of dissatisfaction; recriminations directed more towards the Postal service than towards us. We take good note of it, but it's a shame to blame us for the poor quality of the Post Office's service. For our part, you ordered on 13/12 at 10H44, the parcel left the next day Thursday 14/12; I think that our service in relation to your order was exemplary. I've just seen that the parcel will be delivered to you today. Finally, please note that we also offer Chronopost on our website, but also that we are in the countryside and that Koala-like services are non-existent for the collection of our parcels. I wish you good reception and a happy holiday season.
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Verified Purchaser
Rating: 3 out of 5
following a purchase from 30/11/2017
My only problem was the delivery email was in French , and as we live in Australia and unable to speak or read French this caused a problem
Response from Coutellerie de Laguiole Honoré Durand
Dear Mrs Philip,
thanks a lot for your interest in our craft cutlery
We are very sorry for the inconvenience, it is due to a technical issue in our shipping program
We are working on it and will fix it as soon as possible.
However, I hope that your cheese set will give you a full satisfaction
We wish you all a merry Christmas.
Yours sincerely,
Honoré Durand Cutlery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2017
The site's ergon could be improved, and especially if the knives for sale are already produced, it should be possible to see them once the material has been chosen, to appreciate the darker or lighter shades of the horn or the hues and grain of the wood.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2017
Site a bit confusing, especially on the final price, it seemed at one point that you had to pay more but in the end you didn't. It's a shame. It's a shame, but I hope it didn't discourage anyone from completing their order, because the products are magnificent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2017
I paid €250 and received a knife in a paper bag!!!I wanted to give this as a gift. I had to buy another gift envelope.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2017
It's a bit hard to find what you're looking for, but that's probably due to the wide range of products available.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2017
Perfect service, fast and compliant, but forgot to engrave ... If we can send it back and rectify it, then the after-sales service will be good and the whole thing perfect, which is not yet the case. Apparently it's difficult to contact after-sales service?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2016
The kit was given to me as a gift. The instructions are very inadequate; I had to go on the Internet to get a demonstration of how to prepare and assemble it. The piece of wood supplied for the handle is too fragile and split; I replaced it with marine plywood. Too bad!
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr. Biermann, Thank you for your feedback; perhaps you didn't read the instructions we supply with our kits correctly, or even in full: we'd be happy to e-mail you more detailed assembly instructions.
As for the handle splitting, it's quite surprising (as the wood is quite soft) and the first time we've had this feedback from a customer; perhaps you didn't use the right drilling diameter in relation to the diameter of the handle fixing screws... I remain at your entire disposal, Yours faithfully
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2016
the site is very good. i'm a loyal customer of your store in laguiole (zone artisanale). i received my order, but i'm a little disappointed by the finish of this knife. it's a shame because i'm usually very well served. i must order another one from you, i hope this problem won't recur. a great lover of laguiole knives, i still recommend your stores to my friends. i'll come and see you in march or april. best regards. jacques CORNU
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Response from Coutellerie de Laguiole Honoré Durand
Good evening Mr Cornu, Thank you for your order and your loyalty. I'm sorry that the knife doesn't give you satisfaction, but could you please send me an e-mail to [email protected] indicating the finishing problem(s) with the knife. If it's possible for you, please send me some photos of it. Thank you in advance. We look forward to welcoming you in March or April.
In the meantime, I wish you a good start to the new year, and I'd like to take this opportunity to wish you all the best. I look forward to receiving your e-mail, thank you in advance. Good evening Honoré DURAND
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2016
The site is not as ergonomic as it could be. I think there's room for improvement to make it easier to find what you're looking for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2016
Very good site, but the search filters should be able to be multiple (within a category: possibility of selecting different blade lengths, for example) to facilitate product visibility.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2016
It's a pity that the inscription noted on the internet order form was not taken into account.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2016
Lack of choice
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr. Mazeran, Thank you for your order and your message. The search for a Laguiole is not fluid enough. We are in the process of finding solutions to improve this for the beginning of 2017. If you are making a new purchase and are looking for a specific model, please do not hesitate to contact us by email or telephone. Have a merry Christmas and a happy New Year. I remain at your entire disposal for any information you may require. Please accept, Sir, dear Customer, the assurances of my highest esteem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2016
I had a problem with the placement of the engraving of my son's initials on my corkscrew, but citing this to you through an e-mail sent to your home, Christophe Durand replied that he would correct things, so happy, but not 5 stars this time because of the planned return of the corkscrew.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2016
assembly info too limited: assembly info not detailed enough<br />(e.g.: how to adjust the inserts to the bevel of the bolsters)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2016
ridiculous size, capital price: this product is a joke, too small to be true, and the engraving is too small and illegible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2016
a more precise quality control is needed: hello,<br />After purchasing a knife from the prestige range, on receipt I noticed a defect that doesn't go unnoticed.so after an exchange of emails, the knife was exchanged and the shipping costs refunded. To sum up, the after-sales service is good, but a more thorough quality control is needed. It's a pity, because the knife is of good quality.<br />Greetings
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2016
improvement following a product sale: I bought a product from the prestige range for a purchase of over 150 €.<br />I received the product ordered without having signed for the parcel on arrival (yet it was marked sending the parcel by colissimo with signature).<br />Similarly, a few days after my purchase, I also received an advertisement by e-mail announcing that for the purchase of a product of the brand of more than 80 €, a knife case was offered free of charge.<br />I find it a great pity for the consumer that I am not to be warned at the time of my initial order of this potential gift (especially as I had made an order of more than 150 €! ).<br />Cordially.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/01/2016
BAD EXPERIENCE: DELIVERY TIMES NOT RESPECTED AND WE DID NOT RECEIVE THE KNIFE WE HAD CHOSEN !!!!!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2016
Rather disappointed... The knife itself is beautiful. Dark horn, forged bee stainless steel bolsters. But my eye was quickly drawn to an anomaly that seems to have escaped quality control.<br />The tip of the blade, is either badly forged, or badly ground when sharpened. This makes it look like it's been used as a lever...(I know this isn't the case)<br />It's a present for my son's 18th birthday. I'm not going to return it as we live in Quebec and delivery has already cost enough.<br />But for my other sons, I'll look elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2015
Knife presentation disappointment: Very satisfied with the speed with which the order was processed.<br />Very nice knife.<br />Very satisfied with the telephone reception and the information given<br />but although it had been planned to deliver the knife in a box and the possibility of having a free case with the Christmas offer, the knife was delivered in a case (basic) and for a prestige knife it was not adapted, lacking elegance.<br />Hence our disappointment (me the children who offered the knife to their father). Too bad.<br />Cordially.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2015
Knife Kit - Blade misaligned with handle: To correct the misalignment, the blade and spring (thickness) need to be ground <br />An "unguilloched spring" option would be interesting, as this part can easily be worked on with a file.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2015
Needs improvement: Fast, compliant delivery<br />Aesthetically pleasing knife but unfinished details and finishes (non-symmetrical bee, scratched wooden handle).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2015
Original product, but lacks a minimum of finish, even for a DIY enthusiast. Contrary to the presentation photo, the wooden handle is not worked at all.<br />The packaging is not suitable for a gift. A box would have been better than a simple plastic sleeve.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2015
lack of detailed instructions: the Laguiole kit I bought is very good, it just lacks detailed instructions that would have prevented me from making mistakes in the sequence of things to do and given me more information for the final adjustment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2015
bad quality: coutea etait tres vite fabrique pas joli pas de precision<br /><br />tres decus
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2015
Layole courant Olivier: Happy owner of a 100% handcrafted 10cm Laguiole !!!! The bee is welded a little crooked, but this is perhaps a guarantee of artisanal quality?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2015
product darker than on photo: nice site, product arrived in good condition, knife darker than on photo, gift wrapping not great, impeccable packaging to protect knife from transport, engraving on blade normal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2015
Very poor quality: the bolsters are welded any way they can be, there's a 5/10 gap between the bolster and the lock. The top of the blade is rough, as is the spring.<br />Even a laguiole made in china is better finished.<br />Buying in kit form should not be synonymous with buying M...E in kit form!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2015
Knife assembly kit: Disappointing product quality, mediocre finish, won't last if used. Decorative object only. Do not recommend, disappointed. On the other hand, very good service, appreciable follow-up, serious.
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