Customer reviews of Coutellerie de Laguiole Honoré Durand

Mr. Collet,
A bit surprised by your opinion following our various email exchanges, the last one from me, more than explicit, here is my response below.
Regarding the delay, we took 7 working days to manufacture, ship, and deliver the knife to you, this was at the beginning of May amidst weekends and public holidays.

Mr. Collet,

Thank you for your response.

The knife you chose:
- Is not presented as being under IG on our website: https://www.layole.com/fr/lames-traditionnelles-carbone-xc75/1515-laguiole-pliant-12-cm-abeille-forgee-lame-carbone-et-tire-bouchon-mitres-inox-mat-manche-pointe-de-corne.html
- It is not in the clearly separated and identified category of knives under IG
- It is a model with a XC75 carbon blade:
• That we rarely sell and less and less
• As a result, to this day, we have prioritized the manufacturing of stainless steel blades under IG that we sell much more than the old XC75 carbon blades that we sell very little and less and less

This being specified, I confirm to you (as already mentioned in my previous email) that your knife is manufactured in our workshops (in Laguiole – Aveyron).

I remain at your entire disposal for any further information,

Please accept, Sir, Dear Customer, the expression of my devoted sentiments.

Hello Mr. André, thank you for your review and this feedback; we engrave our knives with a diamond tip, it is the same method used by jewelers; to see with what method the knife your son gave you was engraved; could you please email me a photo of the two knives side by side, I thank you in advance; engraving is paid in our stores and we have never had such feedback as yours; I have noted your appreciation of the good quality of the knife, thank you for that. I await your photo, I thank you in advance and I remain at your disposal, sincerely; Honoré

Hello Madam, Thank you for your message. The handles of our forged bee range are systematically made from 7 mm thick wooden plates; the thickness of the plates is then adapted (at each end of the handle) to the height of the bolsters, which are thinner; consequently, the thickness only remains in the middle of the knife and the curve is thus obtained between the thinner part towards the bolsters and the thicker part towards the middle of the handle. Can you send me a top view photo of the knife? I thank you in advance and remain at your disposal. Yours sincerely Honoré Durand

Good evening Sir, Thank you for your opinion and rating; with all our apologies for this error on our part; you omit to specify that the person you spoke to on the phone offered to send you the knife corresponding to your order without waiting for your return; with the essential aim that you have the knife well before Christmas (we were Tuesday December 18 at 09H15 and therefore well enough lead time to have it within a short week (postal delivery in 48H00). I remain at your disposal. Yours sincerely Honoré Durand

Hello Mr Baudry, Thank you for your message and rating; the blades we deliver have a smooth top, surprising that you received a chiselled top ... could you send me a photo? As for the rest of your comments, I don't quite understand the analogy you're making between the Phillips bit and drilling ...., as the Phillips bit has nothing to do with drilling ....; lastly, our kits are not delivered with ebony wood (so you'll have to check the quality of your wood??); and above all, I'd like to inform you and confirm that, in our workshops, we do drill ebony wood using 2.1 .... bits. Please do not hesitate to contact me by e-mail [email protected], phone (05.65.51.50.14), .... Sincerely Honoré Durand

Hello Mr Larzilliere, Thank you for your review and rating; a terse and not really detailed review ... and without having contacted our customer service department to see the problem(s) and the solution we could have provided; please do not hesitate to contact us on [email protected] (with photos, thank you) or by phone (05.65.51.50.14) so that we can look into it together. We want our customers to be completely satisfied. I remain at your entire disposal. Honoré Durand

Hello Mr Romero, Thank you for your review and rating. Please contact us ([email protected] or 05.65.51.50.14) so that we can look into the problem and find a solution for you. We try to find a happy medium of hardness, so that the knife can't close inadvertently, but can also close easily when you want to do so. Please note that the 11 cm model is the hardest, the firmest spring in our range. Please do not hesitate to contact me. Honoré Durand

Hello Mr Akli, To follow up on your advice, for which I thank you, I think you must have succeeded in finishing the assembly of your kit following the more detailed instructions I sent you by e-mail. I remain at your entire disposal, Yours faithfully Honoré DURAND