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V
Rating: 5 out of 5
Super customer service
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Very good order tracking. The person in charge of the progress of the package (manufacture + delivery) is very responsive.
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A
Rating: 5 out of 5
This is my third order on this site, and I'm very satisfied.
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A
Rating: 5 out of 5
Personalized knife, the site is very well done to customize your knife.
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Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Accurate, pleasant site, wide choice of products, customization of knives is a real plus.
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A
Rating: 5 out of 5
Products correspond to those presented on the site Fast shipping Very well packaged
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A
Rating: 5 out of 5
Second purchase and as satisfied as ever with the quality of the products, delivery times and communication. Thank you very much!
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V
Rating: 5 out of 5
Everything went smoothly with the order and delivery!
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A
Rating: 5 out of 5
Perfect, what more can I say?
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Rating: 5 out of 5
Perfect. Order took a little longer to arrive because the knife was not in stock, but the delivery time was acceptable. Very strong packaging! And a superb product... What happiness!
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A
Rating: 5 out of 5
In short, on every level, everything is perfect. Don't hesitate to make a purchase. Knives and service of the highest quality. Bravo to Mr Durand and his team.
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A
Rating: 5 out of 5
EXCELLENT, FAULTLESS SERVICE, CAREFUL WORK
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V
Rating: 5 out of 5
Super service, great quality. I can highly recommend it.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Delivery very efficient and contact on the site very easy with a very good responsiveness.
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
10/10 everything is perfect
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Rating: 5 out of 5
well
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Rating: 5 out of 5
Site very well ordered delivered very quickly Perfect product
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Rating: 5 out of 5
very satisfied with the product, we already knew about it from visiting the factory.
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Rating: 5 out of 5
Delivery time respected. Secure purchase by sending a code to my phone. Site clear enough to navigate. Comprehensive filters for pre-selecting products.
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Rating: 3 out of 5
I am satisfied with my order and it was sent very quickly.
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Rating: 5 out of 5
Fast delivery and product as described
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Rating: 5 out of 5
Super
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Rating: 5 out of 5
Very satisfied with the products and with the customer service, who detected an inconsistency in my order and took the trouble to contact me before starting to make the knives.
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Rating: 5 out of 5
Fast delivery and very well packaged.
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Rating: 5 out of 5
Meets our expectations. Very good.
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Rating: 5 out of 5
Very functional website and excellent customer advice
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Rating: 5 out of 5
Company already known from a visit and purchase of very high quality knives!
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Rating: 5 out of 5
Very well done site, clear, easy and impeccable to choose your knife thanks to the numerous selection criteria. Really fast delivery. I am extremely satisfied with your cutlery: expertise, quality, reliability, follow-up, French. I will recommend your name to my acquaintances. Please pass on my congratulations to all your workers, they richly deserve it. Bravo again and thank you.
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Rating: 5 out of 5
Perfect nothing to say
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Rating: 4 out of 5
I recommend taking the course, as you'll be given guidance and more opportunities to customize your knife (chiseling levels) with the right tools.
It's a great experience, and at the end of the day you're happy with the results.
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It's a great experience, and at the end of the day you're happy with the results.
A
Rating: 5 out of 5
Product and delivery are exactly as ordered.
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Rating: 5 out of 5
Very good, the site is pleasant to use. Well done.
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Rating: 5 out of 5
Very good.
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Rating: 5 out of 5
Very easy to use
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V
Rating: 5 out of 5
Great craftsmanship and product, excellent and expedite service. Would recommend and buy again.
A
Rating: 5 out of 5
Very well packaged and a lot of attention to my wishes...
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Rating: 5 out of 5
As I was a bit lost on the site and initially did not receive a confirmation email, the person I chatted with quickly solved the problem and then everything went perfectly.
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