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Rating: 5 out of 5
Very good service, fast delivery, very pleased with the service.
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Reviews 2, 3 and 5 stars
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Rating: 5 out of 5
I am extremely pleased with the quality of my laguiole order and the speed of the order. Thank you, Mr. Fleury.
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A
Rating: 5 out of 5
Very good customer service, fast and careful delivery, the sommelier is superb!
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A
Rating: 5 out of 5
telephone and e-mail exchanges, advice, super!
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A
Rating: 5 out of 5
quality and precision, delivered on time, you've made a brother happy. i'll come and visit you as soon as the opportunity arises! thank you!
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A
Rating: 5 out of 5
Perfect packaging
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Rating: 5 out of 5
Very satisfied with my order! It's a pleasure to have workers who are passionate about their craft, for the happiness of all those who love beautiful objects. Sincerely
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Rating: 5 out of 5
I am completely satisfied with my order: the product (cheese knife) was as pictured on the website, well packaged and delivered promptly.
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Rating: 5 out of 5
The knife model I had chosen was no longer in stock. After contacting customer service, a production run was launched without delay. Thank you!
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Rating: 5 out of 5
Excellent advice, responsive, kind and friendly, I can wholeheartedly recommend this company.
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A
Rating: 5 out of 5
Nice product. Fast processing. Responsive even to telephone requests, with professionalism and availability.
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V
Rating: 5 out of 5
Très beaux couteaux. Merci beaucoup.
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A
Rating: 5 out of 5
Very good - Magnificent knife
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Rating: 5 out of 5
Correct
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A
Rating: 5 out of 5
Fast, careful shipment
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Rating: 5 out of 5
Local, real craftsmanship and very friendly. Highly recommend.
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Rating: 5 out of 5
Thank you very much for this beautiful knife: very well finished, beautiful object. And the shipment was received on time. Thank you
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Rating: 5 out of 5
Fast and accurate shipping
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Rating: 5 out of 5
Magnificent knife, just as I expected. Fast and careful shipment.
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Rating: 5 out of 5
Wide choice of customization options on the site. Clean, easy-to-use website. Once the order was placed, the online chat allowed me to get a quick answer as to the progress of my order. Knife received as requested. Very beautiful and high quality.
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A
Rating: 5 out of 5
thank you for your availability and for the quality of the work. First knife "sharp" for my son... he was proud as anything that it was "so beautiful".
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Rating: 5 out of 5
everything went well, the order, the information on the (fast) production times and the parcel received on time, the recipient is very satisfied.
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Rating: 5 out of 5
Knife kit received on time and as expected. One of the knives already assembled, great quality.
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Rating: 5 out of 5
Serious fast really pleased I recommend
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Rating: 2 out of 5
Hello. I ordered a slightly (7 mm) curved knife and received a flat one (5 mm). How could such a mistake have been made? The site is OK, but the order was not respected.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Madam, Thank you for your message. The handles of our forged bee range are systematically made from 7 mm thick wooden plates; the thickness of the plates is then adapted (at each end of the handle) to the height of the bolsters, which are thinner; consequently, the thickness only remains in the middle of the knife and the curve is thus obtained between the thinner part towards the bolsters and the thicker part towards the middle of the handle. Can you send me a top view photo of the knife? I thank you in advance and remain at your disposal. Yours sincerely Honoré Durand
A
Rating: 5 out of 5
fine
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A
Rating: 5 out of 5
As a last-minute gift. A really efficient live chat service, professional and commercial in the best sense of the word. Order received on time and gift-wrapped. Perfect! And thank you :-)
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A
Rating: 5 out of 5
A delight to assemble knives yourself, Chapeau H Durand. I recommend it, thank you.
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Rating: 5 out of 5
All right!
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Rating: 3 out of 5
Fast delivery, but the color of the wood doesn't match the photo.
It's true that the woods are all different, but in this case, the color was very pink, nothing to see!
Very disappointed
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It's true that the woods are all different, but in this case, the color was very pink, nothing to see!
Very disappointed
A
Rating: 5 out of 5
A very friendly telephone reception, a person who listens and gives very good advice, being patient and efficient. I was in a bit of a hurry for Christmas and I received my product ahead of time. Product conforms to the photo and is of excellent quality.
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Rating: 5 out of 5
Product conforms to order. Shipped on time. Gift offered, great care taken in preparation and packaging.
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Rating: 5 out of 5
Perfect, perfect and perfect again. A service worthy of Laguiole knives, a product made in France. I recommend you and you are in my favorites.
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Rating: 5 out of 5
This gift will be much appreciated by the recipient. Thank you Laguiole.
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Rating: 5 out of 5
I recommend without hesitation beautiful knives and order received ahead of schedule.
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Rating: 5 out of 5
Package arrived on time and very well packaged.
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V
Rating: 5 out of 5
The translation of the page content is slightly off (but you know what is meant ...) - but the response to inquiries and special requests is lightning fast and friendly. And it worked. The delivery arrived within two or three days - and that in the run-up to Christmas. Chapeau!
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Rating: 5 out of 5
Very interesting site, a craftsman who listens to you and is very accommodating. Fast delivery. Highly recommend.
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Rating: 5 out of 5
Thank you for your warm welcome
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Rating: 5 out of 5
not being a computer geek, our daughter took care of it and very much appreciated the exchange with your services to perfect my order and obtain the result in accordance with our wish with delivery on the 19th, 3 days after the order, who could say better?
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