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A
Rating: 5 out of 5
Although the production did not correspond to my order, the after-sales service was very good.
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Reviews 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Never disappointed 4 knives purchased
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
Very good contact
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A
Rating: 5 out of 5
Nothing to say, everything went very well.
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A
Rating: 5 out of 5
Impeccable, nothing to say about the remote selection and the knife once received.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Hello, Fast delivery with a very correct explanation
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Very nice knife, just what I was looking for.
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A
Rating: 5 out of 5
The site is easy to use, the delivery was late but excusable given the current situation (covid), and the customer service was excellent because, following my call concerning the delay of my product, it was dispatched the next day. And the wait was worth it given the finesse of the work and the beauty of the knife.
And the wait was worth it, given the finesse of the work and the beauty of the knife. A truly quality product.
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And the wait was worth it, given the finesse of the work and the beauty of the knife. A truly quality product.
A
Rating: 5 out of 5
Excellent contact, superb product delivered promptly, beautiful packaging, great gifts with these knives.
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A
Rating: 5 out of 5
great product, just what I wanted
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A
Rating: 5 out of 5
fast response, proud that a French company works this way: order, shipping, everything was perfect
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A
Rating: 5 out of 5
Clear and detailed
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Rating: 5 out of 5
A big thank you, a REAL person who answers your questions via chat, it's a big plus not to be overlooked, the only downside was with the post office for delivery (but that's not their responsibility). Thanks again for everything...
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A
Rating: 5 out of 5
Wide selection. Fast shipping, quality products.
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A
Rating: 5 out of 5
Very happy with my purchase and the speed of shipping.
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A
Rating: 5 out of 5
Beautiful knife
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A
Rating: 5 out of 5
At the top
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A
Rating: 3 out of 5
unsharpened blade
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A
Rating: 5 out of 5
Superb
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A
Rating: 5 out of 5
the website is very well designed, the products are clearly visible, I received my product in a few days, in a gift bag as requested.
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Rating: 5 out of 5
Very satisfied, fast delivery.
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A
Rating: 5 out of 5
Rather ergonomic yes
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Rating: 3 out of 5
I find that you order a knife that arrives with a defect and you are told that it has been checked by their service and no problem but I am asked to return the product without problem and I am told there is a defect so refund within a day and no more news since the order I think they should take products and orders from more serious customers.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Sir, Thank you for your message. On receipt, you informed us that the Laguiole knife you had received was not to your liking. We advised you to return the Laguiole knife to us, leaving you the choice of which solution you would prefer: reworking the Laguiole knife received in the workshop, exchanging it for a new one, or cancelling and refunding the order.
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand
A
Rating: 5 out of 5
We and our family have been customers for years. The knives are beautiful, high quality and unique. The kit we just bought seems perfect and will certainly please the patriarch of the family for his birthday. An original gift idea.
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A
Rating: 5 out of 5
Very good salesman with good communication. I had a problem that was solved very quickly.
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A
Rating: 5 out of 5
Very pleased. A quality knife that hit the mark for Christmas.
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Rating: 5 out of 5
Very good and very happy
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Rating: 5 out of 5
Very satisfied
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Rating: 5 out of 5
The site is very well designed and organized, clear and precise, reliable and Lilian's computer and telephone reception is pleasant, friendly, precise and efficient. A reliable person who deserves my thanks, my congratulations and the expression of my sincere sympathy.
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Rating: 5 out of 5
A beautifully crafted knife that exceeds my expectations.
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Rating: 5 out of 5
Nothing unfavorable to report
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Rating: 5 out of 5
Very well done site with a wide range of models. Knives received on time and with great packaging.
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it!
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Rating: 5 out of 5
Good on all aspects. No complaints.
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A
Rating: 5 out of 5
Wide selection and impeccable quality
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Rating: 5 out of 5
Highly effective
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Rating: 5 out of 5
Very good, impeccable service. Neat work. Would recommend.
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