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J
Rating: 3 out of 5
I looked at one knife, looked at the other, then the first knife could no longer be found.
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
3 star reviews
Reset filtersE
Rating: 3 out of 5
The packaging leaves something to be desired, I was expecting at least a box, but the product is of very good quality.
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J
Rating: 3 out of 5
not like the pictures
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P
Rating: 3 out of 5
The knife looks very fragile. The engraving is barely legible. We'll see with use, but I'm disappointed with the appearance.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Sir/Madam, Thank you for your comment. The Laguiole knife you have ordered is an 8 cm handle length model, as indicated in several places on the product sheet (title, description, characteristics). It is a very small model, whose blade length and thickness respect the traditional shape of Laguiole knives. Please do not hesitate to contact us if you wish to change your order for a model more suited to your needs. We remain at your entire disposal.
S
Rating: 3 out of 5
On Android, the pages aren't properly formatted (when you get to the bottom, the page automatically defaults to the top, preventing access to the latest articles), which is a shame because the presentation is perfect.
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S
Rating: 3 out of 5
I find the knife a little small, I was expecting another size model.
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A
Rating: 3 out of 5
Disappointed because the personalized message of my order was not transcribed which, for a gift, is rather regrettable. I don't know if I'd recommend it, especially as the delivery time was quite long due to the shortage of the model (a shortage not indicated at the time of purchase but only afterwards in a separate e-mail). In short, the knife complies but the service is disappointing.
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A
Rating: 3 out of 5
The site is not very clear. Difficult to find the product you want.
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A
Rating: 3 out of 5
Knives that don't look like the pictures
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A
Rating: 3 out of 5
I put average because the preparation time is not indicated: I ordered express delivery in the hope that the recipient would receive his gift quickly before his departure; unfortunately the preparation time of the order was one week. As a result, the parcel arrived after the recipient's departure, and it will be several weeks before she is able to discover it on her return, which was not the intention. I would have appreciated information on how long it would take to prepare the order, so that I could adjust and plan accordingly. Apart from that, no comments on the products, which are always very good.
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V
Rating: 3 out of 5
Knife ordered with juniper handle, very light color, almost no grain.
No blade sharpness, quality of workmanship - very good.
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No blade sharpness, quality of workmanship - very good.
A
Rating: 3 out of 5
Difficult to navigate
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A
Rating: 3 out of 5
Well explained
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A
Rating: 3 out of 5
You can very quickly access the personalization you want, so you can treat yourself very quickly... HOWEVER: it would be useful to be able to distinguish the delivery address from the billing address, if only to be able to make gifts delivered directly to the desired recipient.
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A
Rating: 3 out of 5
Packaging and delivery OK. However, the knife had a cosmetic defect. Taken care of by after-sales service. Waiting for new shipment.
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A
Rating: 3 out of 5
I am satisfied with my order and it was sent very quickly.
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A
Rating: 3 out of 5
Disappointed with the presentation of the product, I thought I had bought 6 knives as represented in their box as below and in reality it was only 2 knives, bordering on deception.
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A
Rating: 3 out of 5
unsharpened blade
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A
Rating: 3 out of 5
I find that you order a knife that arrives with a defect and you are told that it has been checked by their service and no problem but I am asked to return the product without problem and I am told there is a defect so refund within a day and no more news since the order I think they should take products and orders from more serious customers.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Sir, Thank you for your message. On receipt, you informed us that the Laguiole knife you had received was not to your liking. We advised you to return the Laguiole knife to us, leaving you the choice of which solution you would prefer: reworking the Laguiole knife received in the workshop, exchanging it for a new one, or cancelling and refunding the order.
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand
A
Rating: 3 out of 5
Good welcome but lack of order follow-up, still no set date for the course
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Response from Coutellerie de Laguiole Honoré Durand
Thank you for your comment, which will help us to improve.
As indicated on the product sheet, a course takes place when 4 participants are present on the same date. We do our best to find a date that suits you and all our customers. Sincerely, Honoré Durand
As indicated on the product sheet, a course takes place when 4 participants are present on the same date. We do our best to find a date that suits you and all our customers. Sincerely, Honoré Durand
A
Rating: 3 out of 5
Fast delivery, but the color of the wood doesn't match the photo.
It's true that the woods are all different, but in this case, the color was very pink, nothing to see!
Very disappointed
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It's true that the woods are all different, but in this case, the color was very pink, nothing to see!
Very disappointed
A
Rating: 3 out of 5
I had a computer problem entering my order.
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A
Rating: 3 out of 5
Fast delivery, too bad I didn't receive the right color.
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A
Rating: 3 out of 5
MORE EXPENSIVE KNIFE, LESS ATTRACTIVE AND LESS SHARP BLADE. HOT OBSERVATION (I bought it from you more than 10 years ago).
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Response from Coutellerie de Laguiole Honoré Durand
Hello Sir, Thank you for your opinion and rating; it's not easy to reply to your rather subjective criticisms, but I'll try: - regarding the blade, you've used the new 14C28 steel, which we didn't make ten years ago; in terms of the feel of the edge, it may seem less effective, but it cuts better and also lasts longer after sharpening; so we'll have to see in the long term - regarding the fact that it's less attractive, you didn't have this model of knife before... because we haven't changed anything since we made the model you bought.... because we haven't changed a thing since we started making the model you bought - as for the price, it has indeed changed in ten years ... I wish you good use of it and don't hesitate to come and have it sharpened and maintained. Yours sincerely Honoré Durand
A
Rating: 3 out of 5
I was very satisfied throughout the entire purchasing process, right up to delivery. The knives are exactly what I ordered, except that the 7 notches on the top of the blade were not made. This was one of my selection criteria and I'm disappointed that the delivery was not as shown in the photo.
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A
Rating: 3 out of 5
Delivery, speed ... Perfect. Of the 2 knives ordered, one matched, but the other did not match the image I selected. The selected knife had a lot of stains in the wood and the one received is blank on one side and a few small black dots on the other. I'm disappointed with this knife! With kind regards
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V
Rating: 3 out of 5
All functions are available, but not all texts are well translated from French to German. This confuses readers.
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A
Rating: 3 out of 5
Sometimes hard to find what you're looking for
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A
Rating: 3 out of 5
we're talking about the site, not the retailer and his products. not very user-friendly site, imprecise searches, different results with the same criteria!
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A
Rating: 3 out of 5
No opinion, very satisfied so far but this time the delivery is slow ...... Could you please look at this problem, I am neither sender nor receiver and this is a surprise ... Thank you. JGQB.
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A
Rating: 3 out of 5
Finishing ok, knife received quickly but: - need to sharpen the knife as soon as I receive it... !
- On the site, the "chiseling by hand" is transformed into chiseling with a grinder on the invoice...
- the forged bee is made with a press and the excess metal is rather badly removed - the knife closes badly Nevertheless the final finish is very good except for the bee... but a few points need to be revised, for less than 230 euros I would have hoped to have chiselled with a chisel ??!!! As indicated on the site, and a better-finished bee.
My opinion is mixed, but it's still a very nice object, and I hope it helps you.
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- On the site, the "chiseling by hand" is transformed into chiseling with a grinder on the invoice...
- the forged bee is made with a press and the excess metal is rather badly removed - the knife closes badly Nevertheless the final finish is very good except for the bee... but a few points need to be revised, for less than 230 euros I would have hoped to have chiselled with a chisel ??!!! As indicated on the site, and a better-finished bee.
My opinion is mixed, but it's still a very nice object, and I hope it helps you.
V
Rating: 3 out of 5
The German translation is sometimes unusual, especially during the ordering process.
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A
Rating: 3 out of 5
to choose the right model of knife. I'm disappointed with the size. Can I change? I haven't used this material yet. I'd like a shorter, lighter knife. Thank you for your reply. Roger Herrera
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A
Rating: 3 out of 5
I find it a little disappointing for a company such as LAGUIOLE HONORÉ DURANT, not to have a well-made knife for everyday use for a price of around 130 euros (I bought a knife with a slight defect, a poorly-fitting bolster and a few traces of dirt on the handle), which begs the question: what's the point of buying a knife from certain professional cutlers when a chinoiserie can do the job for everyday use? I'm not a knife collector, I own a few dozen knives, I like a job well done, I have a few knives by Jean Michel CAYRON (Damascus blade), DOMINIQUE BIONDI etc ... Sincerely, M LIGORI
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr Ligori, Thank you for your opinion and rating; I'm sorry about the quality problems; could you please get back to me by e-mail around [email protected] and send me some photos of the knife and the problems ("slight play defect" and "ill-fitting bolster"); as for the dirt on the handle, all our knives are meticulously hand-wiped, with our apologies for the inconvenience. I wish you a good day and remain at your entire disposal. Sincerely Honoré Durand
A
Rating: 3 out of 5
My companion is happy with his knife. The only negative point is that the carbon blade (steel in fact) rusts, and I didn't know that. It's not clearly indicated on the site. Had I known, I would have ordered a stainless steel blade for 7€ more. As a result, he can't use it for every meal. It's a shame.
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V
Rating: 3 out of 5
The translation program from French into German should be revised... that made the order a bit tedious.
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V
Rating: 3 out of 5
Nice site with enough information to make you want more; the German translation, however, is catastrophic in places and testifies to the use of foreign-language translation programs and a blatant lack of editing by German native speakers
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A
Rating: 3 out of 5
the rendering of handle materials (wood and other) is not sufficiently precise (magnifying glass effect). Apart from these minor issues, all's well!
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V
Rating: 3 out of 5
My only problem was the delivery email was in French , and as we live in Australia and unable to speak or read French this caused a problem
Response from Coutellerie de Laguiole Honoré Durand
Dear Mrs Philip,
thanks a lot for your interest in our craft cutlery
We are very sorry for the inconvenience, it is due to a technical issue in our shipping program
We are working on it and will fix it as soon as possible.
However, I hope that your cheese set will give you a full satisfaction
We wish you all a merry Christmas.
Yours sincerely,
Honoré Durand Cutlery
thanks a lot for your interest in our craft cutlery
We are very sorry for the inconvenience, it is due to a technical issue in our shipping program
We are working on it and will fix it as soon as possible.
However, I hope that your cheese set will give you a full satisfaction
We wish you all a merry Christmas.
Yours sincerely,
Honoré Durand Cutlery
A
Rating: 3 out of 5
The site's ergon could be improved, and especially if the knives for sale are already produced, it should be possible to see them once the material has been chosen, to appreciate the darker or lighter shades of the horn or the hues and grain of the wood.
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