Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Site a bit confusing, especially on the final price, it seemed at one point that you had to pay more but in the end you didn't. It's a shame. It's a shame, but I hope it didn't discourage anyone from completing their order, because the products are magnificent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2017
I paid €250 and received a knife in a paper bag!!!I wanted to give this as a gift. I had to buy another gift envelope.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2017
It's a bit hard to find what you're looking for, but that's probably due to the wide range of products available.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2017
Perfect service, fast and compliant, but forgot to engrave ... If we can send it back and rectify it, then the after-sales service will be good and the whole thing perfect, which is not yet the case. Apparently it's difficult to contact after-sales service?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2016
The kit was given to me as a gift. The instructions are very inadequate; I had to go on the Internet to get a demonstration of how to prepare and assemble it. The piece of wood supplied for the handle is too fragile and split; I replaced it with marine plywood. Too bad!
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr. Biermann, Thank you for your feedback; perhaps you didn't read the instructions we supply with our kits correctly, or even in full: we'd be happy to e-mail you more detailed assembly instructions.
As for the handle splitting, it's quite surprising (as the wood is quite soft) and the first time we've had this feedback from a customer; perhaps you didn't use the right drilling diameter in relation to the diameter of the handle fixing screws... I remain at your entire disposal, Yours faithfully
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2016
the site is very good. i'm a loyal customer of your store in laguiole (zone artisanale). i received my order, but i'm a little disappointed by the finish of this knife. it's a shame because i'm usually very well served. i must order another one from you, i hope this problem won't recur. a great lover of laguiole knives, i still recommend your stores to my friends. i'll come and see you in march or april. best regards. jacques CORNU
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Response from Coutellerie de Laguiole Honoré Durand
Good evening Mr Cornu, Thank you for your order and your loyalty. I'm sorry that the knife doesn't give you satisfaction, but could you please send me an e-mail to [email protected] indicating the finishing problem(s) with the knife. If it's possible for you, please send me some photos of it. Thank you in advance. We look forward to welcoming you in March or April.
In the meantime, I wish you a good start to the new year, and I'd like to take this opportunity to wish you all the best. I look forward to receiving your e-mail, thank you in advance. Good evening Honoré DURAND
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2016
The site is not as ergonomic as it could be. I think there's room for improvement to make it easier to find what you're looking for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2016
Very good site, but the search filters should be able to be multiple (within a category: possibility of selecting different blade lengths, for example) to facilitate product visibility.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2016
It's a pity that the inscription noted on the internet order form was not taken into account.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2016
Lack of choice
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr. Mazeran, Thank you for your order and your message. The search for a Laguiole is not fluid enough. We are in the process of finding solutions to improve this for the beginning of 2017. If you are making a new purchase and are looking for a specific model, please do not hesitate to contact us by email or telephone. Have a merry Christmas and a happy New Year. I remain at your entire disposal for any information you may require. Please accept, Sir, dear Customer, the assurances of my highest esteem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2016
I had a problem with the placement of the engraving of my son's initials on my corkscrew, but citing this to you through an e-mail sent to your home, Christophe Durand replied that he would correct things, so happy, but not 5 stars this time because of the planned return of the corkscrew.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2016
assembly info too limited: assembly info not detailed enough<br />(e.g.: how to adjust the inserts to the bevel of the bolsters)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2016
a more precise quality control is needed: hello,<br />After purchasing a knife from the prestige range, on receipt I noticed a defect that doesn't go unnoticed.so after an exchange of emails, the knife was exchanged and the shipping costs refunded. To sum up, the after-sales service is good, but a more thorough quality control is needed. It's a pity, because the knife is of good quality.<br />Greetings
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2016
improvement following a product sale: I bought a product from the prestige range for a purchase of over 150 €.<br />I received the product ordered without having signed for the parcel on arrival (yet it was marked sending the parcel by colissimo with signature).<br />Similarly, a few days after my purchase, I also received an advertisement by e-mail announcing that for the purchase of a product of the brand of more than 80 €, a knife case was offered free of charge.<br />I find it a great pity for the consumer that I am not to be warned at the time of my initial order of this potential gift (especially as I had made an order of more than 150 €! ).<br />Cordially.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2016
Rather disappointed... The knife itself is beautiful. Dark horn, forged bee stainless steel bolsters. But my eye was quickly drawn to an anomaly that seems to have escaped quality control.<br />The tip of the blade, is either badly forged, or badly ground when sharpened. This makes it look like it's been used as a lever...(I know this isn't the case)<br />It's a present for my son's 18th birthday. I'm not going to return it as we live in Quebec and delivery has already cost enough.<br />But for my other sons, I'll look elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2015
Knife presentation disappointment: Very satisfied with the speed with which the order was processed.<br />Very nice knife.<br />Very satisfied with the telephone reception and the information given<br />but although it had been planned to deliver the knife in a box and the possibility of having a free case with the Christmas offer, the knife was delivered in a case (basic) and for a prestige knife it was not adapted, lacking elegance.<br />Hence our disappointment (me the children who offered the knife to their father). Too bad.<br />Cordially.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2015
Knife Kit - Blade misaligned with handle: To correct the misalignment, the blade and spring (thickness) need to be ground <br />An "unguilloched spring" option would be interesting, as this part can easily be worked on with a file.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2015
Needs improvement: Fast, compliant delivery<br />Aesthetically pleasing knife but unfinished details and finishes (non-symmetrical bee, scratched wooden handle).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2015
Original product, but lacks a minimum of finish, even for a DIY enthusiast. Contrary to the presentation photo, the wooden handle is not worked at all.<br />The packaging is not suitable for a gift. A box would have been better than a simple plastic sleeve.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2015
lack of detailed instructions: the Laguiole kit I bought is very good, it just lacks detailed instructions that would have prevented me from making mistakes in the sequence of things to do and given me more information for the final adjustment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2015
Layole courant Olivier: Happy owner of a 100% handcrafted 10cm Laguiole !!!! The bee is welded a little crooked, but this is perhaps a guarantee of artisanal quality?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2015
product darker than on photo: nice site, product arrived in good condition, knife darker than on photo, gift wrapping not great, impeccable packaging to protect knife from transport, engraving on blade normal.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2015
Knife assembly kit: Disappointing product quality, mediocre finish, won't last if used. Decorative object only. Do not recommend, disappointed. On the other hand, very good service, appreciable follow-up, serious.
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