Customer reviews of Cuirs Guignard

Hello Sandrine,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with your order. Your security and trust are paramount to us. Please do not hesitate to contact us directly so that we can clarify the situation and assist you with your steps.

Best regards,
The Cuirs Guignard team

Hello, You placed an order for a bag on 31/12 in the afternoon, it is clearly indicated shipped within 10 working days. January 1st is a public holiday!!!! And as you know, following the snowy episode last week, France has been disrupted, no transport, there is now a delay to catch up so the shipment is scheduled for today or tomorrow at the latest. But despite these small issues, we are within the indicated deadlines. Wishing you a good reception and that you are satisfied with the bag. Best regards

Hello, We are more than surprised by your message. You placed an order on our site on 23/12, the package was shipped on 24/12 and delivered to the desired address against signature on 27/12. We have not received any request from you regarding the non-receipt of the package ???? It was delivered to your home, you received all the notifications from the post office and we see that they have been opened. It is not normal to leave such a review.....

Hello, We are very sorry for your comment and we are really surprised, as the color matches perfectly with that of the photo. We have the model in store and, indeed, it is the correct color. You returned the jacket; the order was canceled and you received a full refund, including the jacket and the initial shipping costs. Sincerely,

Hello, You placed an order for 4 pieces. The deadlines are indicated under each item. We proceeded with a partial shipment of 3 items out of 4 and we informed you by email. You were informed about the status of your order, partial shipment with the colissimo tracking number, you probably didn't pay attention but you were indeed warned! We decided to split it into two shipments so you wouldn't have to wait for the last item which has a longer delivery time. We never said that the item was not available but rather that it was taken into account and indicated for delivery within 15 days / 3 weeks. The last product is scheduled for shipment this week. Best regards.

Hello, We are sorry, we have a size guide that remains general, but some jackets have a more fitted cut than others and vice versa... Just like here with the bomber, the wool takes up volume, it's not like a polyester or satin lining, it takes up more space. We are here to guide you as best as we can by email or phone if needed, do not hesitate. But it happens that the size is not the right one, it is not always obvious and that is why there is the possibility to exchange or be refunded. We understand your disappointment and we are sincerely sorry. Best regards. ETS GUIGNARD

Hello, we have received your feedback on the order placed for a pair of boots from the Mayura brand. Order placed on 5/11 in the evening and shipped on 12/11. This product is a flagship product of the collection and we have not had any returns regarding quality issues. If you are not entirely satisfied, please do not hesitate to return the package for an exchange or a refund (if they are new and unworn, of course). Have a nice day, ETS GUIGNARD.

Hello We have taken your opinion into account, however, if the product does not suit you in size and color why not return it for a refund. We have not received any return or refund request from you. For clarification, this leather jacket from the Daytona collection is one of the flagship products, you ordered it in red color so indeed it is red and not brown at all like the photo on the site!!! Best regards

Hello, Thank you for taking the time to share your experience. We are happy that the product suits you. We want to clarify, you purchased a jacket indicated for delivery shipped within 10 working days excluding web. We have therefore respected the indicated deadline. We offer the possibility of home delivery at 12 € or at a relay point at 10 €, all packages are insured and delivered against signature. Best regards ETS GUIGNARD

Hello, We have taken your opinion into account. You ordered on our site on Saturday 4/10 for a pair of cowboy boots indicated for delivery within 15 days / 3 weeks, the order was validated and taken into account on Monday 6/10. The shipment is scheduled for today or tomorrow, we will send you the tracking information by email, we apologize for this slight delay of one or two days. We remain at your disposal by email or by phone. Best regards.

Hello, we have taken note of your message. We are sorry if you found the delivery time long, we do indicate a delivery time of 7 working days. You placed your order on Thursday 09/10 and your package was shipped on Monday 13/10. We try to do our best but cannot compete with large platforms that ship the same day or even with couriers who work on Saturday and Sunday. We hope that you appreciated the processing of your order and the quality of the jacket. Best regards

Hello, we do have a range of products in large sizes, which is very difficult to find in leather clothing. We have products up to size 56/58 for women, like the one you ordered. We hope that this one suits you in size, color, shape as we have not received any return requests. Best regards

Hello, thank you for your feedback, indeed, the boots will mold to your feet and soften. If you really think it's too tight, don't hesitate to return the boots for an exchange. Best regards

Thank you for your feedback, we are sincerely sorry that the pants did not suit you in terms of fit but as you noted you were not disappointed with the quality, maybe for next time.... Best regards

Hello, Indeed, we canceled your order, a stock error on the site, we had the size below and above but not the right one! We are sorry for this incident and are trying to keep our stocks up to date as best as we can. Best regards.

Hello, We have taken your opinion into account. We want to inform you that the models "116" and "219" are 2 different models if you look closely on the site. The seams are different (raised on the "219" model). For the inside, it is true that depending on the arrival, the inside may be different but the material remains the same. It seems to me that you contacted us by phone to ask us about the difference and we answered your questions precisely. If the pair did not meet your expectations, you could have contacted us as we are always listening to our customers to find a solution (exchange or refund or other requests). Please know that we remain at your disposal for more information if needed. Best regards.

Hello, We acknowledge your message and are surprised, why didn't you inform us by email, message, or call, we would have made an exchange or a refund according to your wish? We have been working with the Mayura brand for many years, the cowboy boots are of very good quality, handcrafted, Goodyear finishes, fully stitched and not glued, choice of leather, etc. It can happen that a model may have a small defect, issue but in this case, we handle the request to best satisfy our customers by sending it back to our supplier. Best regards

Hello Thank you for your feedback on your purchase, we are happy that the product suits you in fit, leather appearance... If there is a problem with the zipper, do not hesitate to contact us and proceed with an exchange or zipper change, Best regards

Hello, We are more than surprised by your message, your order is from 10/03 shipped the same day, for the purchase of a Mistral bomber from the Redskins brand, you received it more than a week ago and we have not been informed of a return for exchange or refund. We have been selling this product for several collections already, it is one of the flagship products of the Redskins brand, so how does it not correspond? And if as you note you are disappointed, why not have returned it or informed us by email, phone to solve this? Best regards, ETS GUIGNARD

Hello, We have taken your feedback into account. As indicated on the product sheets, the deadlines are stated and we remain at your disposal by email and/or phone if needed. The boots and belts are made in Spain, so there is an approximate delay due to transport which is completely normal. The deadlines are respected but we are unfortunately dependent on transport and delivery times. We inform all our customers with the colissimo number as soon as it is shipped so they can track the shipment and be aware of the position of their package at any given moment. We remain at your disposal and listening if needed. Best regards.

Hello, we are sorry for sending your request for feedback on your shopping experience but it is automatic. You placed an order on our site without validating the payment, so logically the order was not processed and therefore deleted. We explained this to you by phone but you did not understand, when a customer checks the order by bank transfer, they must then add us as a new beneficiary and make the transfer. You explained to us that you thought it was automatic, that when you clicked on transfer it would happen by itself, but no. We are sincerely sorry for this but the rating is not justified, you did not order on our site, received merchandise to judge our services, quality, etc.... Best regards, ETS GUIGNARD

Hello, we take your message into account and would like to clarify that following your call the visuals were indeed changed immediately. You purchased a pair of cowboy boots ref 2073 from the SENDRA brand, you called us to point out that the heel is not beveled as in the photo. We indeed noticed this and requested to modify the visuals, which has been done. We sent you a prepaid Colissimo label for the return shipping costs and we are waiting for the return of the boots for a full refund of the order. We believe we did our best and are therefore still surprised by the rating given. Hoping to see you again on our site for a next order and a better experience. Have a nice day, ETS GUIGNARD

Hello, We have taken your feedback into account. We do not understand because we do not have white packaging. The items are placed in our black and gray bags with our brand name and with a hanger for all orders or returns. We are sorry not to understand your feedback and we invite you to contact us by email or phone to inform us of this dissatisfaction. Best regards.

Hello, We have taken your opinion into account. All Mayura products are handmade from A to Z. The cowhide leather is durable and we have had no returns on this type of item or equivalent. Please know that if one day you encounter a problem or anything else, you can contact us by email or at the Mauléon store at 05.49.81.46.94. We will always have advice or a solution to offer you unlike exhibitors who sell products and where after-sales service is non-existent. Best regards.

Hello, we are indeed sincerely sorry for this oversight and we took the necessary steps as soon as you informed us. We hope that you are still satisfied with the product and the responsiveness in processing your order and resolving the issue. Best regards, ETS GUIGNARD

Hello, you indeed placed an order on our site on December 18 at the end of the day and opted for payment by bank transfer. We could not guess that you had not chosen the correct payment method and even less send the package without having been paid!!! You just needed to place a new order and correctly select payment by Paypal and thus the order would have been processed and taken into account the same day. We are sorry but we are not used to hanging up... Best regards, ETS GUIGNARD

Hello We are aware of this delivery issue through your review as we have not been informed. We have immediately initiated a procedure for the package to be delivered as soon as possible. You placed an order on our site on 30/11, it was dropped off at the post office on 07/12 and it is indicated on 11/12 that it is in the process of being delivered to the chosen pickup point. Have you checked at the post office? Best regards, ETS GUIGNARD

Hello We acknowledge your message, you note customer contact impossible, we are however reachable by phone or by email without any issues and respond very quickly. Are you talking about your last order for a fabric sweatshirt? or your order from the beginning of the year for the Daytona jacket? Do not hesitate to contact us, send us visuals and we will do what is necessary. Best regards

Bonjour Nous recevons votre note pour un avis sur une commande que vous n'avez jamais passé !!! Vous aviez opté pour un paiement par virement bancaire que nous n'avons jamais reçu , la commande a donc été annulé. Nous ne comprenons donc pas votre note et votre message ....

Hello, we are sincerely sorry, we always advise to take your usual size and it works. We have received your return request, but without details, would you like an exchange or a refund? Best regards.

Hello Madam, You indeed bought a sheepskin bomber from the brand Cockpit USA which has been manufacturing high-quality clothing in the USA for many decades. To make these jackets with military references as close as possible to the clothing of the time, this company uses skin aging techniques. We regret if this aspect of the leather did not convince you. Best regards Cuirs Guignard

Hello, you ordered a pair of cowboy boots on November 1st, a public holiday (+ the day before the weekend), we took it into account on Monday, November 4th. As indicated on our site, you should allow 15 days / 3 weeks for delivery. The order has therefore been in progress for only a week and we inform you that it is being prepared for shipment today or tomorrow at the latest. We will send you the tracking number by email to follow the delivery of your package. And we hope that the boots will satisfy you when trying them on. Best regards, ETS GUIGNARD.

Hello, As indicated on the site, the delivery time is 15 days to 3 weeks unless in stock at one of our stores. The package is on its way and you have received notifications by Colissimo mail. You should receive your order this middle or end of the week. You will be informed by mail of its arrival. You can also track the shipment of your order with the tracking number provided at the time of shipment. If you encounter difficulties or others, you can also contact us by phone or email at the Mauléon store, a team is always available to inform you. Best regards.