Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Very beautiful house but disappointed with my last order, box half open fortunately the jacket was still inside and I was disappointed not to have the hanger anymore, but happy they have beautiful leathers
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Ambre
Rating: 1 out of 5
The item I had purchased was no longer available. I had waited 1 month to decide. Fortunately, I paid via PayPal, as their messages ended up in spam. I was therefore informed by PayPal. I found the same jacket on another site, 50 € cheaper.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we are sincerely sorry this product is indeed discontinued and from last year's collection so no restocking possible. That is why you found this jacket on another site in clearance. As for the messages, we cannot do anything unfortunately, we informed you as we should, we cannot foresee that your mailbox considers emails as spam, we have made a full refund to your PayPal account. We are sorry for the handling of this order and for your feedback. Best regards, ETS GUIGNARD
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Aline
Rating: 3 out of 5
Very good quality of the product. Speed in shipping. Too bad the size of the bags is not mentioned, difficult to have only an opinion based on the image.
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Response from Cuirs Guignard
Hello, Thank you for your feedback. We are sorry that the Phoenix backpack did not suit you. As for the dimensions, they are well indicated on the product sheet: length, height, depth to guide you as best as possible. Have a good day, ETS GUIGNARD.
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BEN
Rating: 1 out of 5
I still haven't received my shoes!!!
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Response from Cuirs Guignard
Hello, We have just taken your review into account. We contacted you this afternoon to inform you that your package was delivered against signature to your caretaker. Notifications were sent to inform you of the progress of your order and the proper receipt of the package (signature + messages to support). For any requests, you can contact us at the Mauléon store at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
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Shaila B.
Rating: 3 out of 5
Customer service is good but they don't speak languages like Spanish.
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Response from Cuirs Guignard
Hello, thank you for your message. Indeed we are French, but we have one of our colleagues who can speak Spanish or English if necessary. Have a good day ETS GUIGNARD
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Clément
Rating: 1 out of 5
I request a refund for my purchase because I was assured of the provision of a size after visiting and returning the product to the store in Mauléon that I apparently will not be able to have before September. I have made a request to a consumer association
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Response from Cuirs Guignard
Hello We do not understand your message and are more than surprised. We indeed informed you that we no longer had the product in stock and would have some for the return in September. We offered to cancel the order immediately and refund you and you refused and said you would wait. And now you note that we do not want to refund you ?????? and that you want to make a complaint to an association, we do not understand your reaction at all and why you note this ... We immediately cancel your order and refund you, we prefer. Best regards ETS GUIGNARD
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Delphine N.
Rating: 3 out of 5
Order placed on April 25, 2024. My payment was accepted the same day and since then I have had no new information. I do not know if and when my package has been sent.
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Response from Cuirs Guignard
Hello, You indeed placed an order on the evening of 25/04 for an item indicated with a shipping delay of 10 days. The order was validated on 26/04 and debited from your account, which is normal and logical with credit card payments. You received the order confirmation and an email yesterday to inform you of the preparation, delivery is expected at the end of the week or early next week at the latest. You will be informed by email of the shipment with the colissimo link. Best regards, ETS GUIGNARD
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Gilles H.
Rating: 1 out of 5
Still haven't received the product from my order!!!!! Following the email from COLISSIMO POST FOR MORE THAN A WEEK. I am very disappointed.
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Response from Cuirs Guignard
Hello, you placed an order on 16/04/2024, your package was sent on 17/04/2024, the package is currently being delivered to the pickup point you chose. Unfortunately, we are dependent on the Colissimo postal service and we dispatched the package without fail within the allotted time. After that, you received notifications for the delivery of your package. Unfortunately, we cannot do anything about the delivery and the time frame set by the post office. Best regards.
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client
Rating: 3 out of 5
The pants are presented in a 501 cut. Be careful, I have a 501 jeans in size 44 that is a bit big for me and I had to take a 46 for the leather pants. That being said, good quality, nice cut, and very satisfied.
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Jumel C.
Rating: 1 out of 5
I still haven't received my order from 11/04 despite a follow-up with customer service who assured me that the package would be delivered by 20/04 at the latest. I will not order from this site again.
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. Unfortunately, we are dependent on the post office and we sent the package on time as you can see (the package was dispatched on April 18 and available at the pickup point you chose on April 22). We are sorry for this involuntary incident on our part. Best regards.
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cliente
Rating: 3 out of 5
Average, I returned a jacket to exchange it, it has been a week and still no return....
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Response from Cuirs Guignard
Hello, we are very surprised by your message, we received your return package this morning. It was delivered to you last Thursday, we do not know what day you dropped it off for a return but we assure you 100% that it has not been a week. The package was delivered this morning and we processed the exchange the same day. Indeed, we sent you an email this morning with the tracking number for your exchange. Best regards.
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Malingrey S.
Rating: 3 out of 5
The products do not correspond to the products, especially in terms of colors.
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Response from Cuirs Guignard
Hello, we acknowledge your feedback regarding the red Ziya jacket and the green Vienna bag. We are truly sorry if you find that the colors do not match, it is true that depending on screen resolutions and retouched photos, there may be a slight color discrepancy. If that does not suit you, please do not hesitate to contact us for an exchange or a refund. Have a good day, ETS GUIGNARD.
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client V.
Rating: 3 out of 5
Overall satisfied with the communication from the seller with me and the quality of the purchased item (Schott). However, before ordering, I took the time to provide the seller with all the measurements he requested, along with a diagram (front-back-sleeve) of a jacket that fit me very well in terms of size with very precise measurements. He directed me to an XL... Trusting him, I ordered this recommended size which ultimately was too small for me... So return at my expense: exchange for the larger size...
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Response from Cuirs Guignard
Hello, we have taken your comments into account, we indeed tried to judge the best size that would suit you and according to all the information, the XL was sufficient, unfortunately, you are not comfortable in it, we are really sorry. After that, we try our best to guide our customers via phone, emails, etc., but it may not be right because some people like to be very comfortable in their clothing while others, on the contrary, want a very fitted look... So we may make mistakes, we are sincerely sorry and hope that you are still satisfied with your jacket, our services, etc. Have a nice day.
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cliente S.
Rating: 1 out of 5
Wrong package.
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Response from Cuirs Guignard
Hello We have taken your feedback into account and we are truly sorry. We realized after sending that we had swapped two orders of the same material, color, size but not reference, we informed you by email before delivery. We sent you a return label for the return of the package at our expense and we are waiting for your return package to send you the correct item! We are sincerely sorry and have tried to react as quickly as possible and correct our mistake, unfortunately this can happen to anyone the main thing is to apologize and correct it. Have a nice day
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Rene S.
Rating: 1 out of 5
ABSOLUTE CATASTROPHE, WHEN A FRENCH COMPANY TRIES SO DILETTANTISHLY TO SELL CLOTHING IN GERMANY! THE 33 IS MISSING AS A PREFIX AND EVEN IF YOU SELECT IT, IT COMES "NO CONNECTION..." EMAIL IS REJECTED DUE TO INCORRECT FORMAT... YES, IT'S JUST GERMAN FORMAT WITH .DE OR .NET, ETC.! DON'T BE FOOLED BY THE CHEAP PRICES! RATING: I WOULD PREFER 2 MINUS STARS, BECAUSE OF MY WASTED TIME!!! Update 8.4.24: THIS IS THE PHONE NUMBER THEY PROVIDE: Customer service (33) 0549814694 We do the following: Anyone who reads this can call this French number, BECAUSE NOTHING WILL HAPPEN EXCEPT THAT IT RINGS "NO CONNECTION UNDER THIS NUMBER." EVERYONE WHO HEARS THIS WILL GIVE A LIKE... THANK YOU THE PROBLEM: WHEN YOU TRY TO ANNOY IT BY EMAIL, THE EMAIL FORMAT IS REJECTED !!!!!!!!
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Response from Cuirs Guignard
Good morning, we just asked for your review, as we have no customers under this name. We sell in France and many other countries, including Germany, without worries. We communicate via email when we need information or other details. We do not understand your opinion at all!!!! Good day We really think this is a review aimed at harming our brand, we have no customer by this name and these statements are false, the phone number is correct and has been this way for years, same for our email address.
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Client
Rating: 3 out of 5
Serious company. Product conforms to the description sent quickly. However, a big downside regarding the RETURN FEES which are around 13 euros (discouraging for trying on if the product does not fit). Some competing companies do better by offering free returns...
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cliente
Rating: 3 out of 5
Hello, the jacket is very nice but I ordered an L and its size is very small.
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Response from Cuirs Guignard
We have taken your feedback and the sizing issue into account. However, we did not have any measurements (chest circumference, waist circumference, your height + weight) as indicated on the site when you placed your order to better guide you in choosing your size. We are always available for any questions or others either by email or by phone at the Mauléon store at 05.49.81.46.94. We could have adapted to your request for a possible exchange or others. Best regards.
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cliente
Rating: 1 out of 5
Late delivery, 3 weeks later and the order is still not delivered...even though it was supposed to be shipped 7 days after the order... The service refuses to cancel the order or to meet the delivery deadlines....bad experience and very poor communication
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Response from Cuirs Guignard
Hello, We acknowledge your message, we are sorry for this lack of understanding. You ordered a custom item on Sunday 14/01, so it was launched into production at the time of the order. We clearly indicate a delay of 15 days/3 weeks on the relevant product sheet. The package was prepared and dropped off at the post office on Wednesday 31/01, so we did respect the indicated deadline. We hope the product will suit you and restore your confidence in our company. Best regards, ETS GUIGNARD
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CATHY B.
Rating: 3 out of 5
Quick processing of the order, the leather is much thicker than in the photo, but the jacket is pretty.
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Response from Cuirs Guignard
Hello, we are sorry if you find the bomber too thick. Indeed, the sheep wool is heavier and warmer than leather with a cotton or polyester lining. However, it remains quite pleasant and not rigid. We hope you are satisfied with your purchase. Best regards, ETS GUIGNARD
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Nicole B.
Rating: 1 out of 5
When I put on the pants, the belt detached from the pants, an excess of 20 centimeters, I had to give it to my seamstress to repair it and it cost me very dearly. Poor manufacturing
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Response from Cuirs Guignard
Hello, we have taken your feedback into account, we are sorry for this incident. In such cases, you should contact us at the Mauléon store at 05.49.81.46.94 or by email. We could have sent you a return ticket and repaired or exchanged the item for free. Please know that we remain attentive and available to our customers when there is a problem or otherwise. Do not hesitate to come back to us if needed. Best regards.
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Nathalie C.
Rating: 1 out of 5
We ordered a size L and received a size M which is too small. Size L not available so 3 weeks of waiting! + return shipping costs at our expense. This is disappointing!
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Response from Cuirs Guignard
Hello, we are quite surprised by your message, you ordered the USA cockpit in size L (40) and that is indeed the size that was sent to you following your order. You indeed returned the package because it was too small, the return costs at your expense as indicated in our conditions for an exchange. We no longer have the size in stock, you were informed that we had it in production so to wait a few weeks if you wished. Best regards
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NR
Rating: 3 out of 5
The model received was not quite the one ordered... fortunately, Madame was still happy with her gift.
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Stephanie
Rating: 3 out of 5
Hello. Very nice quality of the leather, however a small downside on the finishing of the pair of half cowboy boots that I bought, a slight tilt on one of the heels towards the back of it.
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Response from Cuirs Guignard
Hello, we are happy that the product suits you, however, if you find that the boot has an issue with the heel, please contact us by phone at 05 46 41 43 99, our specialist will take your complaint into account and respond to your expectations. Best regards, ETS GUIGNARD.
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client
Rating: 3 out of 5
Product meets my expectations. Package received in New Caledonia with a bit of delay presumably due to the end of year holidays. Highly recommend.
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Response from Cuirs Guignard
Hello, we would like to provide more details regarding your message, you placed an order on our site on 28/11 and we processed your order the same day. The post took charge of the package on 28/11, it is destined for Nouméa, there are difficulties for this destination and unfortunately we are not responsible for it. The package is therefore still awaiting delivery. Best regards ETS GUIGNARD
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Client
Rating: 3 out of 5
Bomber detached from a part of the jacket zipper. Not serious, re-glued by myself. Positive nonetheless.
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Response from Cuirs Guignard
We are really sorry to hear about this little issue, please do not hesitate to contact us if there is anything. Best regards
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DESFORGES
Rating: 1 out of 5
Two days late for the delivery announced on the 7th, I am leaving today without my gifts, it's useless. Very disappointed and angry. I expect a proper commercial gesture. Thank you Yves DSFORGES
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Response from Cuirs Guignard
Hello, we acknowledge your message and are truly sorry. We dropped off the package at the post office on 5/12, it arrived at the chosen relay point which refused the package as it was saturated. Unfortunately, we are not responsible for this, at this time, one must think that there are often delays in deliveries or issues with relay points. Your package is deposited according to the tracking at the post office. Best regards
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Maria F.
Rating: 1 out of 5
I am sending you this evaluation, as requested on 06/12/2023, while I still have not received my package! Colissimo specifies that delivery was scheduled for 30/11/2023 but: "The delivery of your package is delayed. We apologize for this unforeseen event. We are doing everything possible to deliver you quickly."
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Response from Cuirs Guignard
Hello We have received your message and are checking your follow-up; indeed, the package is still being delivered. We have opened a claim with the post office, and we are looking into what is happening. We are currently experiencing delivery delays due to the holidays, more packages, and saturated pickup points... We are trying to do our best. Have a nice day
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Lindy
Rating: 3 out of 5
I ordered some boots which have still not arrived. I paid all the charges on the website. I have now received a letter from a delivery company saying I have to pay a whopping £102 in customs and excise charges to receive the parcel. There is no mention of this on the transaction. I am waiting for someone to get back to me. I would have never ordered the boots if I knew this. Update: Cuirs Guignard have responded have have helped with the cost of the Customs Duty and clearance tax which I got charged, I paid the VAT. So I'm very appreciative of their response. Thank you, good customer service.
Response from Cuirs Guignard
Bonjour, Nous avons bien pris en compte votre message, nous tenons à préciser que c'est bien indiqué sur le site que vous avez acheté HT( exonération TVA ) . C'est pour un envoi en Angleterre, la paire de botte a été réglée 249.17 ht au lieu de 299 ttc , il est obligatoire ensuite de régler les frais de douane pour récupérer le colis comme pour tout achat en France vers L'Angleterre. Nous nous renseignons concernant le montant indiqué dans votre message qui ne nous parait pas cohérent ! Bonne journée
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Client
Rating: 3 out of 5
Delivery before the scheduled date, good point. Loyalty gift good point, 3rd order. Quality of the product (boot) very disappointing finish
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Response from Cuirs Guignard
Hello, first of all thank you for your loyalty, we are really sorry if the boot does not suit you, you have already placed two orders before without ever being disappointed with the brand and products so please do not hesitate to return them for exchange or refund! Sincerely
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broussoux
Rating: 3 out of 5
I ordered a document holder with the mention of the orange color except that it is not really orange, I would say rather very light brown! Apart from that, I am delighted, it is very functional and of good quality! I recommend.
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Fernandez C.
Rating: 1 out of 5
I did not receive the package
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Response from Cuirs Guignard
Hello, we have received your review as well as your message. We have replied to your email. The package is available as you requested. The postal service is doing its job, it is currently at the post office (proof provided in your email). We remain at your disposal by email or phone. Best regards
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patrick W.
Rating: 1 out of 5
Very good quality leather at very advantageous prices. Plus they have large sizes. Very fast shipping. I recommend...
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cliente
Rating: 3 out of 5
No delivery date announced. Tracking system more than rudimentary.
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Response from Cuirs Guignard
Hello, you placed an order on our site for a pair of cowboy boots, it is indicated shipped within 15 days / 3 weeks. It has only been 10 days since the order was placed, moreover, it was placed on July 14, a public holiday and a weekend. You will be informed by email about the preparation of the package and its shipment with the tracking number to follow your delivery. So when you note that the tracking system is more than rudimentary, we do not understand, you have not received it yet!!! Thank you
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cliente
Rating: 1 out of 5
A disaster... An order placed on the Web then a proposal to finally go to the store to try the products and in the store, they are not the same products. In short, ultimately no order...
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Response from Cuirs Guignard
Hello, we are very very surprised by your message, we had you on the phone. You indeed placed an order online and preferred to go to the store for fittings, so we immediately canceled the order. You were supposed to go to our store in Nantes. We do not have much choice in men's pants and they are indeed the same in-store as on the site, we are sorry that you did not find your happiness.... Best regards
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patrick W.
Rating: 1 out of 5
The heel part is way too tight, it is very difficult to take off the boots despite a larger size, following a phone conversation and return at my expense, no exchange possible because they have been worn for half a day, first and last time with you
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Response from Cuirs Guignard
Hello, we have taken your feedback on the 1920V boots into account. It is a model of high cowboy boots, slim, you may find them narrow at first, the leather needs to stretch. If however, it is really painful, not pleasant, in that case, the size is not right and you need to proceed with an exchange. For that, you need to fill out the online return form and the necessary will be done upon receipt of your package. For any questions or others, we are always reachable by email or by phone at 0549814694. Hoping that you were satisfied with your navigation on the site, the placing of your order, the delivery of your package, and our customer relationship. We wish you a pleasant day. ETS GUIGNARD
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Yann E.
Rating: 3 out of 5
Very good quality, and a good welcome. Thank you, and best regards
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Mirella
Rating: 3 out of 5
The leather of the bag is very pleasant, I was surprised and disappointed by the zipper that only goes about ten centimeters in the center of the bag.
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cliente
Rating: 1 out of 5
The company DPD that was supposed to deliver the package did not bother to ring the doorbell. They immediately dropped off the package at a pick-up point.
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Response from Cuirs Guignard
Hello, We are sorry for your delivery, we work with the post office in colissimo delivered against signature, but for your shipment to Belgium it is DPD that takes over. We checked and indeed your package was dropped off at a nearby pick-up point with adapted hours from 11 am to 8 pm. We are really sorry for this inconvenience, sincerely ETS GUIGNARD
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Francois
Rating: 1 out of 5
Hello, For the delivery super. However, after wearing the belt, problem!!! The buckle keeps unhooking at the pinch of the belt... So very unhappy with the product. What do you think you will do!!!? Best regards,
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Response from Cuirs Guignard
Hello, We will of course do what is necessary but for that we need to be informed. You need to contact the store by email or phone, here it is to give feedback on your purchase publicly. Could you send us photos to [email protected], we will thus realize the issue and see for an exchange or repair, best regards
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Monsieur K.
Rating: 1 out of 5
Very satisfied. Thank you for your quality of work and your delivery methods.
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Response from Cuirs Guignard
Hello, You left a positive review and gave one star, we think there is a mistake, moreover we notice that you posted another review with 5 stars, thank you.
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