Customer reviews of Cuirs Guignard

Hello, We have indeed opened an investigation with the post office and are waiting for more details because on their side the package was delivered to the home address. We will get back to you as soon as possible. Best regards, ETS GUIGNARD.

Hello, You ordered a pair of boots on 22/11, the order was shipped on 27/11. You were informed of the shipment by email with the colissimo link to track your delivery, it is stated in the tracking that your package should be delivered to you today. Best regards, ETS GUIGNARD.

Hello, We acknowledge your feedback and this issue as we have not been informed. It is indeed indicated that the package was delivered to your address on Friday, November 20. We will also make a claim on our side to open an investigation, we usually do not have this issue as packages must be handed over in person against a signature or otherwise deposited at the post office. Best regards, ETS GUIGNARD

Hello, You placed an order on the site on Sunday, November 8, it was prepared and shipped by us on Monday, November 9. You were informed of the shipment by email with the colissimo link to track the delivery, the post office detailed the steps by email 5 times and all the emails were opened on your side. The post office presented your package for home delivery on Friday, November 13, client absent, then on November 14, so it is available in your post office, you have a period of 10 working days to go and pick it up. Best regards, ETS GUIGNARD

Hello, We take your comment into account and are truly sorry that the product does not suit you. This product is one of our flagship products, ref 62065 video, and we do not have any particular size issues with it. We try to verify the size choice when the customer provides us with their measurements, but you did not give us any information on this point. Best regards, ETS GUIGNARD

Hello, You placed an order on our site on 31/10, your package was taken over by the post office on 2/11 in the early afternoon, so we think we were quite responsive knowing that 1/11 was a holiday! We keep our customers informed via their email about the order tracking, so if the address provided is correct you know exactly the day of preparation, departure of the package and its tracking number to know exactly its movement. Following your message, we have just checked with the post office, you have received 4 information emails, all opened, it turns out there was an issue with your delivery address, it was pending clarification, requested by email on 06/11, it is indicated that the delivery was not made on 07/11 and that it is scheduled for today, as we indicated on the site, please be lenient about the delivery given the current delicate situation for many of us. We hope you will be able to judge our store and your product which we hope will satisfy you as best as possible. Best regards, ETS GUIGNARD

Hello, We do not quite understand your comment, since on the contrary, when you place an order on our site, you immediately receive in your email, your payment ticket, the summary of your order. Then, we always inform you by email, the day of preparation of the package and its departure, with the colissimo link to track the delivery of your package. The only issue that may arise but we cannot do much about it, is that the email address provided when creating your profile is incorrect or our emails are in your spam! The email with the colissimo link was sent to you on 06/11 at 16:06, moreover, we notice that you received 2 emails from the post office on 07/11, one at 13:30 and the other at 20:53 and both emails were opened. We therefore invite you to check your email box. Your package is currently being delivered, the estimated delivery date is 10/11. We wish you a pleasant day and a return we hope favorable upon receipt of your product. Best regards, ETS GUIGNARD

Hello Mr. Mouzay, we confirm that our commercial policy is to proceed with a refund when the customer wishes, if the product does not suit him. A return ticket has been sent to you to avoid shipping costs on your part, awaiting your return. Sincerely ETS GUIGNARD

Hello, We have received your message and your review on Trustpilot. We are sorry for this inconvenience and we are attaching a return ticket (attached) so that you can send back the jacket and so that we can repair the jacket at our expense. Hoping to have responded to your expectations as best as possible. We remain at your disposal by email or by phone at 05.49.81.46.94. A thousand apologies once again for this incident. Sincerely.

Hello, We are really sorry that you did not find your happiness, we have been working with our cowboy boot brands for several years now and our customers are satisfied with the quality but depending on the shape of the foot, high instep and/or too strong calves it happens that it does not fit and we are really sorry, best regards ETS GUIGNARD

Hello, We take your comment into account and we have been selling this jacket very well for several seasons, its leather is top-notch, of good quality, with a very nice aged look and more modern. But a jacket cannot please everyone, cut, shape, finish, but in no case is it of poor quality! We indeed canceled your order upon receipt of your package and the refund was made the same day, sincerely Guignard.

Hello madam, We are surprised by your opinion as we respected your order and processed it as it should be. We respected the model, size, color, and measurements you specified. We took your refund request into account on the day of your request and we will do what is necessary upon receipt of your package. You should have contacted us for your dissatisfaction, we could have guided you and possibly sent you a ticket to take the return at our expense. We remain available for any other requests or advice. Regards. Guignard leathers.

Hello, We are truly sorry but our pants fit just right, we specify this because customers are used to pants with elastane or a bit loose, leather is not cut like that, a 46 is a real 46, which means that if you lay it flat and measure the waist it is 46 and not more. The best is to compare with those you wear because it may be labeled 46 but if you measure it, it might be more like a good 48, do not hesitate if needed, have a good day, ETS GUIGNARD.

Hello, we tried to contact you by email immediately informing you of the stock shortage and offering to look for another model with a commercial discount or a refund, but unfortunately we never received any responses, so we were waiting. We have just canceled your order and refunded you, sincerely ETS Guignard.

Update, the order has been refunded and the package has finally been found, it left France on 24/11 and arrived in Israel on 18/12, it is to be picked up against tax Mon. - 05:55 19/12/22 Arrived at the distribution site Israel - Sun. - 10:57 18/12/22 Customs operation completed Package cleared, will be delivered against payment of a customs fee. Israel - Sun. - 08:05 18/12/22 In customs clearance - Israel - Sun. - 08:04 18/12/22 In transit Package arrived in the destination country. Israel - Thu. - 15:27 24/11/22 In transit Package left the country of origin Postal Center 93 - 93 Hello Sir, we are very surprised by your message. We strive to carry out alterations as best as possible and at our expense (alterations are free and return shipping costs are also free), perhaps it was not altered sufficiently. You can imagine that it is not intentional on our part as there is no interest. Furthermore, after inquiries, it appears that you reported this issue by phone today to one of our colleagues who immediately apologized and sent you an email with a label to return the package to the store, so no cost on your part. We will receive the jacket and ensure to alter the sleeves to the desired length before sending it back to you again. Once again, our apologies hoping to have responded as best as possible. Sincerely, ETS GUIGNARD.

Hello sir, We have received your review on Trustpilot, we have just responded to you via this email at your email address. Please note that the boots

Hello, As we discussed during our email exchanges, the requests for Trustpilot reviews are automated, usually you have already received the package and can judge the order, however, currently during the health crisis, indeed, the delays are a bit longer and you received your review request before receiving your package. As indicated in the tracking of your order received by email and also following your request, the package should be delivered today. You will notice that your review is very visible as they cannot be deleted based on the rating as you certify above! We are not aggressive, we respond to your remarks as politely as possible to your disrespectful remarks towards our team. Best regards, ETS GUIGNARD.

Hello, We are really sorry that the product does not suit you in cut, the Sophie jacket is indeed a small warm perfecto, fitted cut, maybe a bit loose on you? After that, you have to think that this is not a "light" leather, for spring which is really suitable given that it is lined with its faux fur which takes up a bit of space. Best regards ETS GUIGNARD

Hello, Indeed, this product is out of stock so shipped within 10 days as specified on the product sheet and before payment validation in your cart. This jacket is one of the flagship products of this season, the leather is soft, the cut is nice. But if you saw a tear in the leather then that is not normal and you should inform us so that we can proceed with an exchange or a refund, Best regards ETS GUIGNARD

Hello, we acknowledge your message, please know that we can indeed alter the length of the sleeves of your jacket and this service is free. As for the price, it is indeed similar everywhere, the sales are from January 8 to February 4, prices are modified on certain products. Best regards, ETS GUIGNARD.

Hello, we are truly sorry for the return regarding your jacket. You indeed opted for a size M on the down jacket 101101. Unfortunately, we did not have any indications on your measurements, so no control to avoid you return fees. We only had an exchange with size L, but once received you asked us after looking at the size guide for a size 3XL which was no longer available in stock. Very often with the help of measurements, an email, or a call, we do our best to avoid return fees for our customers by guiding them as best as possible on size choice. You ended up canceling the order, so we refunded you for the jacket + the shipping costs of 12 euros from the start, we always proceed this way to avoid our customers excessive shipping fees. Our apologies for this experience, sincerely ETS GUIGNARD.

Hello, you ordered the light brown milano, we are truly sorry if you find the color does not match the photo, we do take care to verify. If the color does not suit you, you can return your package for a full refund of the order (bag + shipping costs). Sincerely ETS GUIGNARD.

Hello, you ordered the bag 111943 which only comes in brown and black. The brown really corresponds to the visual on our site, very reddish, marked, it is in no way a burgundy. We are truly sorry if the color does not suit you, in that case, do not hesitate to return it for a refund. Sincerely ETS GUIGNARD.

Hello, we take note of your remark, we try as much as possible to inform our customers about the preparation of their order. For example, for yours, you received a confirmation email on the same day of your purchase, the next day, you received a message informing you that the chosen boots are out of stock and will be shipped within 15 days / 3 weeks as stated on the site. Then, another email, 4 days later, to inform you of the shipment of your package in week 2 or 3. You will now receive an email on the same day of the shipment of your package with the colissimo link, then another email the day before delivery. Here is a bit of the protocol put in place. Have a good day, ETS GUIGNARD.

Good evening, we are aware of this issue as we have not been informed either by email or by phone. We just tried to reach you by phone without success, a message was left on your voicemail. The package was taken in charge on 16/12 by the post office, on 18/12, it is noted, Package not delivered, the recipient has been informed of its next availability at their usual post office. And on 19/12, that the package is available at the pickup point chosen by the recipient. You can therefore go pick it up since 19/12 at the address you chose. Best regards, ETS GUIGNARD

Hello Mrs. Cambier, We are truly surprised by your message, we are not used to throwing jackets as you note, quite the opposite, and you will notice that you are the first to make this remark. We ship the clothing in our 100% recyclable CUIRS GUIGNARD plastic bags, the garment is folded flat inside to avoid bad creases during transport. The package is indeed in cardboard, of very good quality to arrive in good condition at delivery, it is plain without advertising to avoid theft. As you note, this product is of very nice quality and worth its price, it makes a nice silhouette and the quality is top, we have no returns on this product. If however, you are really disappointed with us, we prefer that you do not keep the garment. We wish you a nice day and happy end-of-year holidays. Best regards, ETS GUIGNARD

Good evening, you ordered on our site the pair of leather boots 8286, which is a model that fits normally quite well. We always specify to our customers who seek advice by phone or by email to take their usual size unless the instep is quite strong. We always find this issue on cowboy boots, as there are no zippers or elastic openings. But we have no issues fitting our customers, regardless of their morphology. On your order, you benefited from free shipping, as for the return costs, we make it clear that it is the customer's responsibility, we are a small structure and cannot afford it. We are really sorry for your dissatisfaction. Good evening ETS GUIGNARD

Hello, We acknowledge your comment regarding your purchase. However, you are talking about a specific item, while we offer different qualities, we are sorry that the product does not suit you and that you generalize. You purchased a product ref 10355 on sale at the price of 116 €. It is clearly stated in the description that it is very slightly lined and glued on the leather a bit like on stretch pants. Moreover, you note assembled pieces of leather, there we do not quite understand, all leather models necessarily have several pieces of leather, imagine the size of a lambskin! For the leather cutting, it is just at the bottom, it is a clean cut, it is done on purpose you guess it is not an oversight of the cutter, it is to bring a touch of originality! If the product is really disappointing, we do not force customers to keep the garment, return it and we will refund you. Best regards ETS GUIGNARD

Hello, You ordered on our site on 08/10 for a pair of boots ref 205 in size 39. As noted on the product sheet, the delivery time is 15 days / 3 weeks. They come directly from our supplier in Spain. Your package is scheduled to depart this afternoon or Thursday morning at the latest, which is 8 / 10 days after your order, so we have largely respected our deadlines. As for payment, you opted for an immediate debit payment, so the charge is made on the same day as the purchase, we have no control over it. Hoping to have best addressed your dissatisfaction. Best regards, ETS GUIGNARD

Hello, First of all, thank you for your message, we are pleased that the boots suit you. But we also want to provide you with some clarifications regarding your comment. This model was not on display, we are a store with boots available for our customers to try on. So customers can wear them and take a few steps in the store until the mirror, which may explain that there are some marks on the sole. In any case, you must absolutely go to a cobbler after wearing them 3/4 times to have a sole protector placed to avoid damaging the leather sole and thus keep your boots for many years. As for the scratch on the heel, we unfortunately did not notice it and are truly sorry, do not hesitate to return them for a refund if needed and we are at your disposal. Best regards, ETS GUIGNARD

Hello, We are really sorry, we try our best to be as accurate as possible, the photos are retouched as little as possible, but it happens that on lighter colors depending on the lighting of the room and the flashes there is a slight discrepancy. We sincerely apologize if the color does not meet your expectations, in this case, do not hesitate to return the product for an exchange or a refund. Best regards ETS GUIGNARD

Hello, We are truly sorry for this disappointment, you indicated to us that the garment was too short in the sleeves and tight in the armhole but perfect for the body and build. We had indeed noticed before that the armhole is quite narrow, but it all depends on the body shape. However, for the sleeves, we quite often have sleeves that are too long, so we can shorten them without any issues! Our apologies, hoping to see you again soon and do not hesitate to contact us to get the maximum information about the garment. Best regards, ETS GUIGNARD