Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1 and 3 stars

Reset filters
H
herve
Rating: 1 out of 5
present at my home but not delivered
Translated reviews
Response from Cuirs Guignard
We are sorry for this incident, our provider 'Colissimo La Poste' must have forgotten to notify you upon arrival or did not bother to do what was necessary since you live in a building with possibly an intercom (it is possible that it is not your usual postman due to holidays). We renew our apologies for this inconvenience. Best regards.
C
Client
Rating: 3 out of 5
The boots are good and comfortable, I think they run a bit large, I wanted all-leather shoes, that's fine but the rubber protective soles are too thick and give a somewhat cheap finish.
Translated reviews
Response from Cuirs Guignard
Hello, You ordered the leather boots 2374 in whisky color, it is a really nice product that is both cowboy-style while remaining simple for everyday life. All leather, inside and outside, only the heel is protected by a rubber heel, we had no particular remarks on this subject but can pass the info to the supplier ;). Remember to add a sole protector at your shoemaker to protect the leather sole and thus keep your boots for many years!! Best regards ETS GUIGNARD
M
Malfilatre. D.
Rating: 3 out of 5
I find that for the price!!! The quality of the leather is not optimal. The cut is nice but I find the leather very very thin which suggests a very quick wear of certain elements of the blazer. I admit I was very surprised by the weight, expecting to have a leather that holds well and that is not the case, mainly due to the thinness of the product. I was planning to buy a three-quarter for this winter, but now I am in a phase of reflection.
Translated reviews
Response from Cuirs Guignard
Hello, We have taken note of your review, you opted for the Pierre jacket, we have had this product in store for several collections and no particular issues. It is made of soft lamb leather but not of poor quality, quite the opposite. We are really sorry if you are disappointed with your purchase, in this case, if the product is new and unworn, do not hesitate to return it to us for a refund. Best regards, ETS GUIGNARD.
A
Aline B.
Rating: 1 out of 5
I ordered a pair of boots for my husband's birthday and we received 2 boots of 2 different models. An unacceptable oversight.
Translated reviews
Response from Cuirs Guignard
Hello, You placed an order on 12/04/2019 on our site, the boots were shipped the same day. We have not received any feedback from you regarding the order received for almost a month. Often customers inform us if there is an issue with size, colors, shoe size, or others by email or phone rather than on Trustpilot. We were very surprised to learn this way, we did our research. And indeed, upon checking the boxes in the store, we just found in one box one foot of 2944 and one foot of 3396, two very similar models that were mistakenly put back in the same box by negligence by a customer or one of our sellers. Our apologies for this inconvenience, we have just sent you a prepaid return label for the return of the package and a commercial discount to apologize. Hoping we have responded to you in the best way and done what is necessary to satisfy you. Best regards, ETS GUIGNARD.
C
Chrystine B.
Rating: 3 out of 5
In search of red cowboy boots, I thought I found my happiness on the Cuirs Guignard site. The delivery was quick, the payment in three installments is a plus, but the shipping costs are quite high. Upon receipt, disappointment, not on the product, superb, but on the size and fit. The boots are too big (+ or - one size too much) and especially too wide. They seem to be sized for a man's foot, while they appear in the women's boots search. Not being convinced that a smaller size would make a difference in width, I preferred to return them and request a refund, which was done quickly and without problem. Another small downside, for the return we were asked to include the invoice, impossible to find out how to download it from my account. I had to copy/paste the page, not very practical... In summary, good products, good customer service, but a lack of information in the descriptions.
Translated reviews
C
Client
Rating: 3 out of 5
I had the same one
Translated reviews
Response from Cuirs Guignard
Hello, We have received your feedback but do not quite understand if you are satisfied or not. You purchased a classic autumn/winter garment, very comfortable, basic, easy to match and wear. Were you looking to find a cut that you had before or on the contrary were you disappointed because it looks too much like what you had! In any case, do not hesitate to contact customer service if needed. Have a good day. ETS GUIGNARD
D
Dos S.
Rating: 3 out of 5
Sewing at the button level not good enough, meaning poorly sewn, had to redo everything otherwise it's fine
Translated reviews
Response from Cuirs Guignard
Hello, We are really sorry if the product has small sewing issues, in this case, do not hesitate to contact us for a return. Please note, if you are talking about the buttons because they are always sewn on a flap and not glued to the garment like on fabric, because it is necessary to pass the thickness of the leather. Best regards ETS GUIGNARD
C
Client
Rating: 3 out of 5
Too long, it has been 7 days since my order was placed and when calling customer service, they tell me that delivery will only be made in 1 week. So if it goes as agreed, it will have taken 15 hours to get a jacket, while on other orders it arrives 2 days later
Translated reviews
Response from Cuirs Guignard
Hello, We have just become aware of your message and are really sorry, we thought you had paid attention to the delivery time. It is clearly stated on the ordered product that it is delivered within 10 working days, the deadline will be respected! Best regards, ETS GUIGNARD
P
Philippe
Rating: 1 out of 5
The bank check is refused as a means of payment.
Translated reviews
Response from Cuirs Guignard
Hello, Unfortunately, like many shops, we have been forced to stop accepting checks due to numerous unpaid issues, we could not continue like this. However, we still offer various payment methods for our customers, bank transfer for those who do not want to enter their bank details on websites, immediate debit card payment or even in 3 installments without fees, and finally PayPal payment. Best regards, ETS GUIGNARD
C
Client
Rating: 3 out of 5
Delivery times quite long, relatively high shipping costs, return for exchange at your expense, but the product corresponds to its description.
Translated reviews
D
depoortere J.
Rating: 3 out of 5
order delivered in 2 parts since the second product was delivered if it's ok 3 to 5 weeks after order (non-discounted product and not indicated as out of stock!!)
Translated reviews
Response from Cuirs Guignard
Hello Mr. Depoortere, You indeed placed an order on our site for two items, a jacket on sale therefore in stock and a pair of Sendra boots no longer in stock in your size. We preferred to proceed with two shipments so as not to make you wait too long and thus receive your jacket as quickly as possible. For the boots, as indicated on the site, the shipping time is 4 to 6 weeks on average. We informed you by email of the shipment of the jacket first and that the boots were in production and would be sent later. We thought you had noticed this point that we highlight on the product sheet and in the cart before payment validation, to avoid this kind of dissatisfaction. Best regards ETS GUIGNARD
K
kowolik J.
Rating: 3 out of 5
The jacket is of good quality, nothing to say about the leather, but very poorly sized for a 6XL. I already have 2 quality leathers of this size, bought elsewhere, and these 6XL are much larger and more comfortable to wear.
Translated reviews
Response from Cuirs Guignard
Hello, We have just read your message, indeed, this product does not fit very large compared to other straighter or looser shapes. This jacket may be a bit too tight in the armhole despite its 6XL size, as it remains fitted to the body. If you find it too small, please do not hesitate to contact us for an exchange or a refund, have a good day!
J
Jean C.
Rating: 1 out of 5
I am asked to judge, impossible since after more than 8 days not delivered. Colissimo?? nonsense, I don't even know where my purchase is. Product quality may be good, but how to give an appreciation without having only tried what was bought.
Translated reviews
Response from Cuirs Guignard
Hello, Indeed, you received the Trustpilot invitation a little too early because your package should be delivered to you today, so how can you judge your order! Hoping to satisfy you as best as possible, have a good day!
T
thierry N.
Rating: 1 out of 5
Package ordered on 01/01/2019, to this day still not received my package.
Translated reviews
Response from Cuirs Guignard
Hello, you indeed placed an order for a pair of boots on 01/01, as we specified on our site during the holidays, the Mayura company was closed until January 7. We indicate a delay of 15 days / 3 weeks for the shipment of the package, your order was therefore taken into account only from the 7th, we are still within the timeframe. We apologize if this delay seems too long to you or if you did not notice it before placing your order. However, if you prefer to cancel the order, we will completely understand. Best regards. ETS GUIGNARD.
C
Client
Rating: 3 out of 5
Too long for delivery. When I ordered, it was not indicated before adding to the cart that the delay was 3 weeks, otherwise I would not have validated my order. I find that not great, that's all.
Translated reviews
Response from Cuirs Guignard
Hello, You ordered a pair of Mayura boots on 10/01 in the afternoon. As noted on the product sheet, we do not have them in stock, it takes 15 days to 3 weeks as they come from Spain. Your package is scheduled to depart Monday morning, which is just 10 days after placing the order, so you will receive them by the middle of next week, faster than the announced delay. We thought you had noticed this point which is clearly displayed on the site to avoid disappointing our customers regarding the delay. We hope the product will suit you, Best regards, ETS GUIGNARD
C
Client
Rating: 1 out of 5
Mr. Germann, now I want to share an important piece of information following my second delivery for a defective item nothing was offered to me not even a commercial gesture except for the refund after a certain time shameful I do not recommend.
Translated reviews
Response from Cuirs Guignard
Hello Mr. Germann, We are really sorry to have disappointed you to this extent, you indeed received your jacket and a snap was defective and you found the buttons too loose, we sent you the same day a return label for its return. It is indeed disappointing to receive a garment in this state, we did what was necessary as quickly as possible and took care of everything. As soon as we received your package, we sent the jacket to one of our seamstresses who changed the snap and checked all the buttons, resewed the one that was loose and reinforced the others. We also sent you a promo code by email for a future order. When you received your package, you expressed your disappointment, we apologized and therefore offered to refund you. We are really sorry once again. Best regards ETS GUIGNARD
A
alex-trem
Rating: 1 out of 5
Deadlines not respected, but in the end, that's not the worst. The jacket is damaged with tears on the back and on the collar, black marks everywhere. Given the price of the item, I expected more care and respect. The leather is of good quality, but the people who handled it did not respect anything.
Translated reviews
Response from Cuirs Guignard
Hello, We are truly sorry to have disappointed you. We offer you to return the product for a refund, of course, if it is new and unworn. However, we would like to clarify that your order was placed on Thursday, December 15th at 10 PM and was shipped on Monday morning, December 19th. It is clearly stated on the product sheet that shipping is within 7 days. We prepared your order as quickly as possible while respecting the announced deadline. As for the appearance of the leather, we check the jacket before shipping, but it happens that the leather has small marks,
C
Client
Rating: 3 out of 5
The product meets expectations. There should be more pickup points: too far to go get it.
Translated reviews
Response from Cuirs Guignard
Hello, Thank you very much for your little message, we are pleased that the product meets your expectations. Regarding the pickup points, unfortunately, it is not our responsibility, we can always pass it on to the post office! Best regards
C
Client
Rating: 3 out of 5
Very nice boots, as per the displayed model but had to take them to the cobbler to soften the leather, so stiff that it's impossible to put them on.
Translated reviews
Response from Cuirs Guignard
Hello, If the size is too tight, do not hesitate to send them back to us for an exchange. As you know, the boots are quite stiff at first, they will soften and stretch when worn. Best regards ETS GUIGNARD
C
Client
Rating: 3 out of 5
Very good product. Beautiful leather, well packaged. However, the color in the photos is not the same in reality. In the photos, with the light, I was buying a CAMEL leather bag while it is actually shiny brown.
Translated reviews
Response from Cuirs Guignard
Hello, We are really sorry for this little issue, we try as much as possible to have unretouched photos to be as close as possible to the truth. We sometimes have small nuances with reflections, flash, etc., involuntary, moreover, we sometimes have differences in rendering from one skin to another in the same model. Best regards
F
FURNO
Rating: 3 out of 5
The jacket is of good quality but is not very well sized.
Translated reviews
H
Henri
Rating: 3 out of 5
If nothing can be reproached regarding the shipping and packaging, on the other hand, it is quite different for the received garment: Three-quarter leather men's down jacket "101086" from the brand "DAYTONA", having ordered size 3XL after a phone exchange regarding my size, it turned out that I could not wear this item, the sleeves being way too tight?! Too bad because overall the garment exuded quality. No issues regarding the refund. HC
Translated reviews
H
Hyperion212
Rating: 3 out of 5
The leather is of excellent quality, however the zippers are poorly made (on the first use of the right sleeve, I ended up with it in my hand I tried to repair it myself but it broke. So it's dead for customer service, I'll see how I will manage). Otherwise the delivery service is quite long but it's understandable since some products are made to order. I think it's a very good site, I just had bad luck and that unfortunately happens
Translated reviews
Response from Cuirs Guignard
Hello, We take your message into account, we apologize for this small inconvenience and please do not hesitate to contact us for customer service. We will be able to change the zipper and send you the jacket as soon as possible, don't worry, it's not your fault, the zipper shouldn't come loose so quickly. Please remember to contact us by email or by phone. Best regards
C
Christelle
Rating: 3 out of 5
Unfortunately the item was too large at the sleeves. I have to return it and the shipping costs are at my expense... very bad point compared to other e-commerce sites.
Translated reviews
Response from Cuirs Guignard
Hello, If the item is too large at the sleeves, it is quite possible to alter it, moreover, alterations are free! If needed, please do not hesitate to contact us by email or by phone 05 49 81 46 94. As for returns, unfortunately we indicate it on our site, indeed, return shipping costs are the responsibility of the customer. Best regards
C
Client
Rating: 3 out of 5
Beautiful leather and quality, the only negative point of the order is the delivery, order made on the 17th sent on the 22nd received on the 25th but no email or SMS to inform that the package had arrived at the relay point, I ended up calling the relay point who told me that my package was indeed available and yet on the package tracking it was still in the mail center 14 while the package had arrived for 2 days. At the price of jackets, delivery could be free or of better quality by going through Chronopost and not Colissimo.
Translated reviews
Response from Cuirs Guignard
Hello, You indeed placed your order on the 17th, we shipped it on the 22nd and we sent you an email on your order tracking to inform you of the shipment and also to provide you with the tracking number. You can thus follow the progress of your package day by day from this link. However, it happens that emails arrive in your spam or that the email address is incorrect and unfortunately we cannot know. Moreover, you must necessarily receive an SMS or an email from the post office notifying you of the deposit at the relay point, it is strange that you received nothing. We are really sorry for this mishap and are happy that the leather suits you. Best regards. ETS GUIGNARD
C
Client
Rating: 1 out of 5
Mediocre quality leather you are just crooks.
Translated reviews
Response from Cuirs Guignard
Hello, We take into account your comment regarding an order placed in January 2018 for a lambskin leather jacket in a vintage aviator style. We are truly sorry if the jacket does not meet your expectations, we are actually trying to satisfy our customers as best as we can and are in no way crooks. We work with trusted brands, carefully select our jackets. We always ensure follow-up, after-sales service, maintenance, repairs, etc. We are always reachable by email, by phone to best answer your questions, comments. And on this point, we are really surprised as we have never received any feedback from you regarding this order for 7 months. Best regards, ETS GUIGNARD
E
Emilie
Rating: 3 out of 5
Very beautiful product. You are very responsive to the questions I could ask you by email. I received it on time for my husband. The only small downside is that I expected to receive the jacket in a cover to protect it in addition to the bag. But otherwise, I recommend you 100%.
Translated reviews
Response from Cuirs Guignard
Hello, Thank you very much for your message, we want to clarify that we do not provide covers, we are not in favor of that. Leather garments should not be put under covers, they must absolutely breathe, do not enclose them. Best regards, ETS GUIGNARD
B
Boulanger
Rating: 3 out of 5
The jacket in size M is way too small and in L way too big.. However, the salespeople are very available and kind.
Translated reviews
A
aliens
Rating: 1 out of 5
so I come back after wearing my cobalt Redskins jacket "RIVAS ROCHO" for three months, well three months...... it looks more like ten years given the ultra premature wear of the jacket. at the level of the sleeves, among other things, not only has the color already faded, but the leather's crust has also come off, I think holes will soon appear. to be sure I took out two old jackets worn each for a good ten years and there is no comparison. and if that were not enough, the more I look at this jacket, the more I find snags and a bunch of little holes in the crust, collected haphazardly. I skip over the lining which is sagging and the inner pocket which does not stay in place. at times I wonder if I was not sold a second-hand jacket. so to make it short, I do not recommend Redskins jackets which are borderline low-end.
Translated reviews
Response from Cuirs Guignard
Hello, We are truly sorry and also surprised because we were not aware of any issues with your jacket ordered in January. We have been working with the Redskins brand for many years, which has a strong reputation for its quality leather jackets. The Rivas jacket is made of lamb leather, which is quite fine, supple, and more fragile than cowhide. Then, it also depends on the treatment you give to your jacket (for example, we do not recommend it for motorcycles, you should be careful not to store it damp, always hang it properly, etc.) We do not sell second-hand clothing, already worn, so we are once again very surprised and sorry and we invite you to contact our after-sales service at 05 49 81 46 94. Best regards, Les Cuirs Guignard
T
Tristan
Rating: 1 out of 5
Still no news about the order.
Translated reviews
Response from Cuirs Guignard
Hello, Your order is currently being processed, you placed the order on Friday, April 27 in the afternoon. As noted on the site, for an order of cowboy boots, you should expect an average of 15 days to 1 month. Your order has therefore been pending for 1 week, we thought you had noticed this point before your purchase! Best regards, ETS GUIGNARD
D
daniela
Rating: 3 out of 5
The return shipping costs are not great. I will not recommend.
Translated reviews
Response from Cuirs Guignard
Hello, We are really sorry if the product does not fit, this little Oakwood perfecto is one of the flagship pieces of the collection. We inform our customers very clearly on our site that return shipping costs are at their expense, it is noted in the general sales conditions and in the explanation on product returns. But we specify, however, that if you return the order for cancellation, we refund the product and also the shipping costs of 12 € charged at shipment, so you only have the return costs incurred and not the shipping and return. Best regards.
P
PATRICK G.
Rating: 3 out of 5
Ordered Daytona Collins dark cognac leather jacket, delivery quite fast despite the weekend and the holiday. Jacket, beautiful leather quite thick, nice color. 1.80m 74kg size XL just right. Zipper unstitched by 2 cm at the bottom right, sewn back by me by hand with a good needle a solid thread, and a pliers, too bad! It was the last one!!
Translated reviews
Response from Cuirs Guignard
Fast and careful shipping. The jacket is really as shown in the photo. Very nice quality. Thank you
J
Jacques P.
Rating: 3 out of 5
Order processing and delivery = excellent. The images on the site are misleading: color distorted. A bit disappointed with the item.
Translated reviews
Response from Cuirs Guignard
Hello, We processed your order on the same day of purchase and delivery was made within 48 hours. We try to do our best regarding our visuals, we do not want to alter the colors, precisely to avoid misleading the customer. However, it is not always easy depending on the resolutions of screens, PC, tablet, smartphone, etc. to have an exact rendering. However, regarding your Briana handbag, the blue color with a glittery aspect is really very close to the photo on the site. Do not hesitate to return the product if it does not meet expectations for order cancellation and a refund. Best regards.
C
Carlo
Rating: 1 out of 5
Bought leather 2xl does not fit too small even though I provided all the requested measurements, it was marked on the ad that they would check so I returned it a week ago following the procedure and still nothing. The sizes do not correspond to any other brand, you need to plan 3 to 4 sizes up, I am disappointed
Translated reviews
Response from Cuirs Guignard
Hello, We are really sorry if the product did not fit in terms of size. In your case, it was a perfecto style, so very fitted to the body especially in the chest since the closure is slightly to the side. We note that we are available to help you by email or phone in your choice. It is not always easy to choose your size, as we know leather generally runs quite small, after all it depends on the cut, the shape. We received your return on 23/01 in the morning and the refund was made the same day, it just takes 24 to 48 hours for the bank to validate the refund. Best regards. ETS GUIGNARD
G
GUEDJ G.
Rating: 3 out of 5
Good and fast but a bit small in size
Translated reviews
G
GUY E.
Rating: 1 out of 5
When wet, the leather bleeds black! Worse, the inside fabric bleeds too, I am disgusted! Long live Chinese suppliers (following the email below, I will detail what happened to me... after exchanging for a size up, I will leave a comment, a review where I am very satisfied... but here it is, a very strong smell similar to leather is coming from the product, and I put it for a while in the bathroom, unable to stand it anymore... then last night I had the idea to take the shower head and quickly pass it under cold water as if I had been caught in the rain to lessen the smell... and there, to my surprise, I saw the water dripping with a deep black as if I was removing shoe polish and unfortunately also saw red to my astonishment, coming from having accidentally wet the inside.... both the outside and the inside bled with just a simple jet of water.... I dare not imagine what would have happened to me in a real rain ruining jeans, shoes, and what to think of the inner fabric that could have ruined a shirt or t-shirt or worse, soaked into my skin without knowing if the product would have been harmful or not for my health! ... I reported this to the site which tells me they cannot refund me and are surprised that I could throw it in the trash..... would you have kept such a product??? I am extremely disappointed! I thought I had found a very good site and even thought of recommending a three-quarter jacket for my next Christmas, but instead, I have to realize that I was simply deceived and that the supplier must be located far from France! Obviously, they will not refund without the product returned, and that angers me even more... because beyond this purchase, I had also bought two pairs of shoes elsewhere to match.... make your purchase on this site if you want... but I swear I will never do it again....)
Translated reviews
Response from Cuirs Guignard
Hello Mr. ETIENNE, We are really very surprised by your message; we have been offering this product for several months now. To date, we have never had any returns from our customers regarding a color fixation issue. Unfortunately, it can very well happen depending on the reaction of the skin that the color is not well fixed. If that is the case, it is perfectly normal to return the jacket at our expense by contacting our customer service for a refund. Please accept our apologies for this inconvenience, and we hope to fully satisfy you on your next purchase. Best regards, ETS GUIGNARD.
C
Client
Rating: 1 out of 5
Unacceptable to receive a jacket with glue stains for 300€!!!
Translated reviews
Response from Cuirs Guignard
Hello, we pay special attention to the quality of our products and check them before shipping. Unfortunately, a control error can happen. As already mentioned by email, we are really sorry for this inconvenience and we offer you to return the product for an exchange or a refund. Please confirm your wish to return the item so that our customer service can send you a prepaid return label. At your service, Les Cuirs Guignard
C
chaput
Rating: 3 out of 5
I can only judge the shipment since the leather is a Christmas gift and I haven't unwrapped it, a gift package would have been welcome
Translated reviews
P
Patrick B.
Rating: 3 out of 5
Quality product but imperfections in the fur regarding the maintenance of the hairs and their fluidity (unsightly scattered tips causing rebellious spikes)
Translated reviews
P
Philippe N.
Rating: 3 out of 5
Good quality products. Serious site. However, the clothing sizes are very large. Take one size smaller than usual.
Translated reviews
Response from Cuirs Guignard
Hello, Our items generally run small, it may depend on the models and the cut. We provide our customers with a size guide on our site and ask for measurements with each purchase to guide our customers. In any case, our customer service remains available to assist you in choosing the right size. Do not hesitate to contact us if needed. See you soon, Les Cuirs Guignard