Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Phone advice very good, very fast delivery. But I received a jacket that does not quite have the same appearance (quality of leather) as in the photos on the site and whose label was cut off, which looks a bit dubious, especially for a gift. No indication of material. I am therefore a bit disappointed.
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Response from Cuirs Guignard
Hello, The label of the garment was cut off because the sale price appeared just below and since it is a gift we thought it was better to remove it. Regarding the composition of the garment, a label is attached inside on the lining. We hope that the item will suit the person to whom you will give it and we wish you a very happy end of year celebrations. In any case, do not hesitate to contact our customer service who can answer your questions. See you soon, Cuirs Guignard
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Habchi
Rating: 1 out of 5
I still have not received my order
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Response from Cuirs Guignard
Hello, On our side, your order was placed on 27/11 and shipped on 28/11. We are inquiring with the post office to give you more information about your package. See you soon, Les Cuirs Guignard
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pyouen
Rating: 3 out of 5
I am disappointed with Guignard leathers because I recently bought cowboy boots in size 43, it was the last pair in that size, so there was a discount but for me they were not new (the brand inscription on the soles was partially erased) hence my deduction.
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Response from Cuirs Guignard
Hello, We assure you that the boots shipped are indeed new. The scratches present under the soles were certainly made during fitting in the store, but under no circumstances do we sell second-hand boots. Please feel free to contact our customer service if needed. Have a nice day and see you very soon, Les Cuirs Guignard.
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Dusollier P.
Rating: 3 out of 5
Very nice coat, but at 449€ and losing buttons after a week, it's not great. Do we have to find a seamstress to redo them all?
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Response from Cuirs Guignard
Hello, We are really sorry for this inconvenience, we have a customer service and our own seamstresses. We can certainly take care of this type of repair. See you soon Cuirs Guignard
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Sandra D.
Rating: 3 out of 5
Nice product but arrived with several very visible scratches on the leather. I was offered a refund. I kept it anyway because I really like its cut and original color but I am disappointed with its condition upon receipt...
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Response from Cuirs Guignard
Hello We had indeed specified that the product had a vintage look and had more noticeable marks on the leather than on a smooth finish. As already proposed, we can issue you a refund if the product is not suitable. See you soon The Cuirs Guignard
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Client
Rating: 3 out of 5
Home delivery when it was requested to be delivered to a relay point. Otherwise, nothing to complain about for the rest.
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Response from Cuirs Guignard
Hello, Our delivery service would like to apologize for this inconvenience, indeed after verification we have confirmed your request for delivery to a parcel relay. The main thing is that you have received your order and that your new jacket satisfies you. See you soon, Les Cuirs Guignard
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Coudrier
Rating: 3 out of 5
The coat is perfect. However, there was a color mistake, I ordered a brown one and received a black one. Since the return is at my expense, I will keep it: too bad
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Response from Cuirs Guignard
Hello, It is true that we can barely see the difference between the black and dark brown you ordered, and we assure you that you received the brown color. If the product does not suit you, do not keep it reluctantly, please contact our customer service at 05 49 81 46 94. See you soon, The Cuirs Guignard team
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Marie
Rating: 3 out of 5
The delivery is very fast, the item conforms to the order except for the fact that it had no label on size, material, or cleaning.... we are not used to this and it's a shame because it raises doubts about quality, origin, and whether the product is new.
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Michèle
Rating: 3 out of 5
Good contact, with exchange of information. Unfortunately, in the photo, the jacket did not appear with a "worn" look that I do not like. I am returning the jacket for this reason and because the size is too tight. I hope the new one I chose will satisfy me to the maximum!
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Un C.
Rating: 3 out of 5
I received the jacket in record time. However, it is too small for me. I followed the advice of Cuirs Guignard who told me to choose size L. I am very disappointed.
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Response from Cuirs Guignard
Hello, We advise you to contact us by phone to discuss the exchange procedures together. We will cover the return shipping costs since it was a wrong size choice on our part. See you soon, Les Cuirs Guignard
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Dusollier P.
Rating: 1 out of 5
Not very happy with the services, we know absolutely nothing, in stock or not, I will not buy any more products from them, despite the good quality of the products.
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Response from Cuirs Guignard
Mr. Dusollier, we are sorry that you had a bad experience during your purchase. All the information about the deadlines is specified on our product sheets, moreover, you were alerted by email, 6 days after your order, about the shipment of your package. Nevertheless, we are glad that the ordered product meets your expectations. The Cuirs Guignard.
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Client
Rating: 1 out of 5
I am still waiting for the package, however the payment has been made. Nothing more to say.
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Response from Cuirs Guignard
Hello, As discussed over the phone, the package was shipped as soon as we received your order and we had indeed received confirmation of delivery from our provider. An action has just been taken to request compensation. We will keep you updated very quickly on the progress of this case. The Cuirs Guignard team.
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Cliente
Rating: 1 out of 5
Since the item was not available, I was informed that another brand would be sent to me. Moreover, I expressed my satisfaction by email - the interlocutor left me a more unpleasant message. I still accepted the item by email, a few days later, I was informed that I still had not validated! Since then, no news and I am still waiting.
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Response from Cuirs Guignard
Hello, Our cowboy boots are made in Europe and shipped on demand from our supplier. That is why we indicate on our product sheets the estimated delivery times of 3 - 4 weeks. Unfortunately, the pair of boots you ordered was out of stock with our supplier (manufacturer of the Sancho brand) at the same time. We immediately informed you that the delay would be extended to 4 - 6 weeks (manufacturing time), offering you to accept this new delay or to exchange the ordered item for an equivalent product from the Mayura brand with a dispatch within 10 / 15 days. We are truly sorry but we have done our best to meet your expectations and process your order under the best possible conditions. The Cuirs Guignard team.
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Ronan L.
Rating: 3 out of 5
The customer is not informed about the progress of their order on their account... this is a weak point... Package not received yet.
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PC
Rating: 3 out of 5
very fast delivery...but no warranty on the product!
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Florence
Rating: 3 out of 5
The leather is of good quality. The boots are comfortable. The only downside is that they don't really match the photo which presents them with a rounded toe. The ones I received have a pointed toe that is a bit too long. For a cowboy style, I recommend them.
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BOICOULIN H.
Rating: 3 out of 5
I bought a pair of shoes that I couldn't see photos of like the other shoes presented and I find that the delivery date is not precise enough (too large a margin).
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Client
Rating: 3 out of 5
impossible to give an opinion, 2nd reminder for evaluation. item not received. it's too early!
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TUZOLA
Rating: 3 out of 5
My down jacket is losing all its feathers, is that normal???
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Response from Cuirs Guignard
Hello, it's completely normal at the beginning, down jackets always lose a bit of feathers and volume. If it's too significant, we invite you to return the product to us for verification. We will send you a shipping voucher to your email address, so you won't have any shipping costs. We can then check your problem and make an exchange. Looking forward to your return. See you soon, The Cuirs Guignard team
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Pepetland78
Rating: 1 out of 5
Having ordered a beige leather spencer, we felt upon receipt that we had retrieved a used model, prematurely aged and polished. So for a first order... big disappointment
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Response from Cuirs Guignard
Hello, The aged beige colors always have a more used appearance but we assure you that we do not sell second-hand items. As discussed together, we will take care of your return and the full refund of your order. Hoping you will find your happiness again on our site. See you soon, The Cuirs Guignard team
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Client B.
Rating: 3 out of 5
It is a pity that returns are not covered.
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MADI C.
Rating: 3 out of 5
I wish to improve the shipping time thank you I am happy to place the order with us
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Jorge
Rating: 1 out of 5
Leather jacket stained black in several places and that has already been attempted to erase, result discolored leather but still stained.
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Response from Cuirs Guignard
Hello We regret that your item has defects, our customer service will quickly contact you to find a solution. The Guignard Leathers
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Gisele M.
Rating: 3 out of 5
I am returning it because it does not suit me, sleeves too short, not enough fitted.
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marie-noelle L.
Rating: 3 out of 5
Delivery time too long.
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Response from Cuirs Guignard
Mrs. Lechner, Our team did its best to ship your package within 4 days after receiving your order (Our site indicates delivery within 10 days for your item). The order was placed over a weekend and shipped on Friday 6/05 (after Ascension), so it is possible that delivery times were longer than usual. Hoping that the item received meets your expectations. Best regards, The Cuirs Guignard team
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Valérie P.
Rating: 3 out of 5
I received the leather jacket very quickly, but the package was in the name of the collection point, which thought it was a delivery for the store. My name was nowhere to be found, so the package was opened. And there was no way for the store to register the receipt of the package. The jacket was too small in size L, while I always take this size for my husband. I requested a refund because apparently there was no XL on the site. Return shipping costs at my expense: 19.50 euros! A big miss...
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Response from Cuirs Guignard
Hello, It is quite possible to make the exchange as we have the model in XL. Regarding your return costs, usually the costs are around 10 - 15 euros maximum. Do not hesitate to contact customer service who can provide you with advice on sizing (this model is fitted, so it can be worn in several ways) and the exchange process. Best regards, The Cuirs Guignard team
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françois D.
Rating: 3 out of 5
Good product, good phone contact, but shipping too expensive and I did not receive a message when the package arrived at the collection point. I had to call myself to find out.
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Response from Cuirs Guignard
Mr. Douriaut, We regret that you did not receive a notification from So Colissimo (usual process). Perhaps an error in coordinates? The main thing is that the product received meets your expectations and that our customer service was able to provide answers to your questions. Have a nice day, The Cuirs Guignard team
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Stefany
Rating: 3 out of 5
Good quality but poorly sized. For a unique size, it would only fit a 36 at the shoulders, it's tight for a poncho. It's a shame this wasn't specified.
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bernard
Rating: 3 out of 5
zipper that gets stuck and heavy and bulky jacket
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catherine J.
Rating: 3 out of 5
dark brown color and seams, in the photo it seemed lighter to me and the seams do not stand out, they are as dark as the leather. I wear size 38/40, I ordered size 40 with a sweater underneath too tight size 42 would have been more comfortable. 1 month for delivery a bit long but it was Christmas
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Dilara T.
Rating: 1 out of 5
A bit long for delivery
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Response from Cuirs Guignard
Ms. Turkmen, we acknowledge your disappointment regarding the delivery time. During this festive period, we strive to ship orders as quickly as possible. Hoping that your order meets your expectations. We wish you a very happy end of year celebrations. The Cuirs Guignard team
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JOACHIM C.
Rating: 3 out of 5
Delivery a bit long
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roselyne O.
Rating: 3 out of 5
Good quality leather of the 3/4 jacket. Two buttons impossible to button!! Buttonholes too narrow!! Finishing needs to be checked with more attention!!
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Dominique H.
Rating: 1 out of 5
Hello I just bought the 3/4 caban SCOTT, apparently the shoulders fit very well but for the body envelope there are 30 cm too much, I really feel like it is made for obese people. Who can buy this garment? Thank you for the trust you give to your customers. Nothing to say about your services, this online shopping experience spoils everything because I do not dare to make another choice on your site. Sincerely Mr. Dominique Hennequez
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Response from Cuirs Guignard
Mr. Hennequez, We are really sorry that this iconic model from the SCHOTT collection does not suit you. As discussed with our customer service, we will be able to cancel your order and refund you. It's a shame that this experience prevents you from finding another model on our site. Sincerely The Cuirs Guignard team
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elodie J.
Rating: 3 out of 5
Not very expensive but jackets poorly sized compared to the photos.
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Françoise
Rating: 3 out of 5
I am happy with the quality of the leather and the cut but disappointed with the size. I had given my measurements as requested on the site, unfortunately when I received the garment and tried it on, I found it was tight and I had difficulty closing the buttons.
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Lyre
Rating: 1 out of 5
For an order over 1000 euros, this is not encouraging. No news about my order, the funds have been gone for over a week, no confirmation, no email, a lack of professionalism. Very disappointed.
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Response from Cuirs Guignard
Madame Lyre, As discussed together by phone, your order was placed during our holiday period (indicated several times on the site), which is why we were not reachable. To ensure faster processing of your order, we opened the store during our closure and it was shipped within 7 days. We hope that the coat received meets your expectations. Customer service Cuirs Guignard.
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MR C.
Rating: 1 out of 5
On the site my order was in stock so when placing the order I received an email saying to expect about 3 weeks to 1 month delay.
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Response from Cuirs Guignard
Sir, Our cowboy boots are made in Europe on demand from our supplier. That is why we indicate on our product sheets the estimated delivery times (http://www.cuirs-guignard.com/santiags/santiags-homme/2681-bottes-cuir-sendra-3565-steel-mag-dog-tang.html). We are truly sorry for this disappointment and will look to highlight the message on the delays more. We will pay particular attention to the processing of your order.
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MME J.
Rating: 1 out of 5
Contemptuous, does not respect orders by validating other sizes and when we request correction, they cancel the order without valid reason. Avoid.
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Response from Cuirs Guignard
Hello, You placed an order with us by check for an amount of 1008 € with the title of an association. Given the increase in stolen or insufficient funds checks, we contacted our bank for verification with yours. We received a warning about the solvency of the account, so we contacted you by email to inform you. We asked you in this very polite email to please send us a payment by credit card or bank transfer to honor the order. However, we did not receive any response from you, so we could only cancel your order, we are truly sorry but what else could we do? If you wish to place your order, we will honor it like all the others but for this amount we will ask for a certified payment. Best regards.
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