Customer reviews of Cuirs Guignard

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9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 3 and 4 stars

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D
didier
Rating: 4 out of 5
I bought the jacket "128". Satisfied with the product with very fast delivery. Thank you.
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Marc
Rating: 4 out of 5
Very nice item... small size! I had to exchange it because I ordered too small. I suspected it when taking measurements... and was waiting for a phone return from customer service, as mentioned. Hence an additional expense of 40€ to return the package by colissimo
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Client
Rating: 3 out of 5
Quality product. The price seems a bit expensive to me
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Client
Rating: 4 out of 5
Produit conforme à la description.
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Rudy
Rating: 4 out of 5
Nothing to report, quality product, we'll see if it lasts over time... I will give 5 stars if that's the case
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Client
Rating: 4 out of 5
Everything inspires seriousness. By
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Rosalie M.
Rating: 4 out of 5
Everything went well, item received quickly and very nice.
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Jean
Rating: 4 out of 5
Too bad the sizes for the items are not the same.
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Depatureaux
Rating: 4 out of 5
I really liked being called back very quickly to tell me that the item I ordered was not available and that I would have to wait 2 months to hope to receive it, however, I am a bit disappointed that the available sizes are not indicated on the site.
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Flo
Rating: 3 out of 5
The jacket ordered was disappointing, too small at the shoulders and arms, very tight despite being one size up from my usual size and the dimensions I provided. The announcement should have mentioned that the item runs very small. As a result, I was somewhat dissatisfied with the return at my expense, especially since it was the last available size. However, the refund was very quick and without difficulty.
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not fit. We specify that leather tends to run small in general. Indeed, return shipping costs are at your expense, but we refunded you for the jacket and shipping costs! Sincerely, ETS GUIGNARD
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SYLVIE G.
Rating: 4 out of 5
Fast delivery, very nice leather jacket, I took an L usual size S M, I can't close it or if I insist I can't move anymore, it's for a gift, I don't have time to exchange it, too bad especially for the price
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Julien B.
Rating: 4 out of 5
Thank you for the excellence of your phone contact and the advice regarding the size of the jacket considering my measurements.
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Jérôme
Rating: 3 out of 5
The cut of my leather is perfect only I received the cognac brown color while I ordered the nut brown color.
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CONTE C.
Rating: 4 out of 5
First order on the site. I am very satisfied with the phone support for choosing the model, the size,... Package received quickly and the quality is up to par.
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Client
Rating: 4 out of 5
I am very happy with my purchase. The jacket matches the photo well and is of good quality. Ultra fast delivery.
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Client
Rating: 4 out of 5
Very nice jacket, but a little tight, but very satisfied with the quality.
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Client
Rating: 4 out of 5
Good. Fast shipping.
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Francki D.
Rating: 3 out of 5
Had to return a leather jacket as the size did not match the indicated measurements. Second leather jacket, quality of leather quite coarse.
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Response from Cuirs Guignard
Hello, You indeed ordered two garments, one did not fit you in size, we took care of the return fees and refunded you. For the second jacket, on the phone, you told us that it fit, it is a mid-season jacket in lamb leather, yet supple while maintaining a good fit. Best regards, Guignard.
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Frederique
Rating: 4 out of 5
Perfect, serious, fast.
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Philippe
Rating: 4 out of 5
In accordance with the order, fast delivery service and great follow-up. Keep it up.
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Imbert P.
Rating: 3 out of 5
For the choice of sizes, your site is not perfect at all. I ordered 3XL for a sleeveless leather jacket and I think that 1 or 2 XL would have been more than enough. Yet you ask for measurements for a control of the choice in the order. Needs improvement. However, top quality.
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Jean L.
Rating: 4 out of 5
IT RUNS SMALL OTHERWISE VERY GOOD QUALITY AND QUICKLY SHIPPED.
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Annie
Rating: 4 out of 5
The order processing was very quick, the package delivered in good condition I recommend this site
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Client
Rating: 4 out of 5
I ordered a pair of pants and had to resend it at MY EXPENSE because it was too small, and I find it unfortunate given the price of the pants, to pay extra for the shipping costs, it should be free like many others
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Response from Cuirs Guignard
Hello, We take your comment into account, however, it is clearly stated on the site that return shipping costs are the responsibility of the customer. We cannot support returns in quantity (because often if returns are free, that is the case), we do not have the structure for it and prefer to hold our customers accountable. We are reachable by email, by phone to advise you on size choice. Best regards ETS GUIGNARD
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ANNE C.
Rating: 4 out of 5
Product conforms and is of good quality. There should be more precise tracking of the order to know where the delivery is. Also, it was indicated that we would receive a call to confirm the size and that did not happen (luckily it was the right one!).
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Client
Rating: 4 out of 5
The quality is there, the price-quality ratio is good, the only downside being the length of the sleeves, but in leather, you can't have it all;
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Corine G.
Rating: 4 out of 5
Disappointed the leather remains very stiff, I ordered other high cowboy boots from you they are too stiff to put on, I took them to my cobbler twice to soften them nothing to do I will try to sell them but I remain very disappointed by the fit and the difficulty to put them on...
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Response from Cuirs Guignard
Hello, We are really sorry if the leather does not suit you, all cowboy boots are made of cowhide. They tend to soften once worn, while keeping a good fit. High cowboy boots are always a bit more difficult to put on at first especially if the instep is high it all depends on each person's morphology. Best regards ETS GUIGNARD
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ANNE R.
Rating: 4 out of 5
Satisfied with the order and product delivered quickly
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NADUB
Rating: 4 out of 5
Purchase of a good quality rabbit poncho but would have been perfect if it had been a bit longer. A bit short (one size) for tall people.
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Client
Rating: 3 out of 5
Product as described but buttons are already coming off after barely 2 weeks of wearing it. Huge disappointment given the price... One expects the buttons to be well attached
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Response from Cuirs Guignard
Hello, We have just seen your message, we are really sorry, this is indeed not normal! You will find in your email inbox a Colissimo label for returning the jacket, we will do what is necessary. Our apologies, Best regards ETS GUIGNARD
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Client
Rating: 4 out of 5
Very good customer relationship
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Client
Rating: 4 out of 5
I am very happy with the red Mayura cowboy boots! Small downside: the sole is bare, so you need to think about going to the cobbler before wearing them! Fast delivery compared to the announced timeframe. Good quality boots!
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fabien
Rating: 3 out of 5
Good product, except that it is not the requested color!!
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Response from Cuirs Guignard
Hello, We have just read your message, you ordered a jacket in ocean color. We are really sorry if the color does not suit you, in that case do not hesitate to return the jacket for a refund. Best regards ETS Guignard
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Pierron A.
Rating: 4 out of 5
Deadlines respected..nothing to report..everything is ok.
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client(e)
Rating: 3 out of 5
Leather jacket received quickly. However, at first, I was disappointed because the leather received does not match the item ordered online in every way. Removable hood of a different color, different stitching on the jacket, additional snap, in short, it is different from the images on the site. I hesitated to get a refund but I eventually appreciated the differences. One piece of advice I would give to CUIRS GUIGNARD is to take photos of the leather jackets that match those sent...
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Sosso
Rating: 4 out of 5
Very beautiful jacket. Nice cut. I recommend this site
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Laurent
Rating: 4 out of 5
Product conforms and of quality, perfect delivery
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Sylvie G.
Rating: 4 out of 5
Purchase of a women's jacket. Very nice jacket, good quality, the shape is superb, one downside, some snaps did not hold.
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FLORENCE N.
Rating: 3 out of 5
I returned the jacket because I didn't like the two-tone gradient side, at my expense. The person I spoke to on the phone told me that for the next shipment since I am exchanging this jacket for another of the same color, the company would include a 'return voucher' in case of a new exchange. It might be wise to include said voucher from the start..
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Client
Rating: 4 out of 5
Super quality
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