Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 3 and 4 stars

Reset filters
C
Client
Rating: 4 out of 5
Nothing to say, no particular problem.
Translated reviews
C
Client
Rating: 4 out of 5
Good site, delivery a bit long.
Translated reviews
M
Malfilatre. D.
Rating: 3 out of 5
I find that for the price!!! The quality of the leather is not optimal. The cut is nice but I find the leather very very thin which suggests a very quick wear of certain elements of the blazer. I admit I was very surprised by the weight, expecting to have a leather that holds well and that is not the case, mainly due to the thinness of the product. I was planning to buy a three-quarter for this winter, but now I am in a phase of reflection.
Translated reviews
Response from Cuirs Guignard
Hello, We have taken note of your review, you opted for the Pierre jacket, we have had this product in store for several collections and no particular issues. It is made of soft lamb leather but not of poor quality, quite the opposite. We are really sorry if you are disappointed with your purchase, in this case, if the product is new and unworn, do not hesitate to return it to us for a refund. Best regards, ETS GUIGNARD.
C
Client
Rating: 4 out of 5
Very nice quality, all in leather.
Translated reviews
C
Client
Rating: 4 out of 5
Very good but too bad I was not informed of the arrival of my order at the pickup point.
Translated reviews
B
Bernard P.
Rating: 4 out of 5
Very nice product and good surprise, my boots were soled!!! So cool. For the quality, we will see that in the long run. Thank you.
Translated reviews
B
Brule C.
Rating: 4 out of 5
I am very satisfied with my order. The package arrived in very good condition. The item ordered is exactly what I expected. The size fits me perfectly, just my size 36. And the color is superb! I recommend.
Translated reviews
P
Philippe S.
Rating: 4 out of 5
Pros: Serious site, fast shipping, quality products. Cons: Shipping costs a bit high. And at the customer's expense in case of return.
Translated reviews
C
Chrystine B.
Rating: 3 out of 5
In search of red cowboy boots, I thought I found my happiness on the Cuirs Guignard site. The delivery was quick, the payment in three installments is a plus, but the shipping costs are quite high. Upon receipt, disappointment, not on the product, superb, but on the size and fit. The boots are too big (+ or - one size too much) and especially too wide. They seem to be sized for a man's foot, while they appear in the women's boots search. Not being convinced that a smaller size would make a difference in width, I preferred to return them and request a refund, which was done quickly and without problem. Another small downside, for the return we were asked to include the invoice, impossible to find out how to download it from my account. I had to copy/paste the page, not very practical... In summary, good products, good customer service, but a lack of information in the descriptions.
Translated reviews
D
Debry F.
Rating: 4 out of 5
Very satisfied
Translated reviews
F
florence
Rating: 4 out of 5
very good product, superb cut, well tailored and fast delivery!
Translated reviews
C
Client C.
Rating: 4 out of 5
satisfied with my cowboy boots but long wait to receive them
Translated reviews
C
Client
Rating: 3 out of 5
I had the same one
Translated reviews
Response from Cuirs Guignard
Hello, We have received your feedback but do not quite understand if you are satisfied or not. You purchased a classic autumn/winter garment, very comfortable, basic, easy to match and wear. Were you looking to find a cut that you had before or on the contrary were you disappointed because it looks too much like what you had! In any case, do not hesitate to contact customer service if needed. Have a good day. ETS GUIGNARD
C
Client
Rating: 4 out of 5
Good quality, very satisfied
Translated reviews
D
Dos S.
Rating: 3 out of 5
Sewing at the button level not good enough, meaning poorly sewn, had to redo everything otherwise it's fine
Translated reviews
Response from Cuirs Guignard
Hello, We are really sorry if the product has small sewing issues, in this case, do not hesitate to contact us for a return. Please note, if you are talking about the buttons because they are always sewn on a flap and not glued to the garment like on fabric, because it is necessary to pass the thickness of the leather. Best regards ETS GUIGNARD
M
Maire D.
Rating: 4 out of 5
Beautiful quality. A not very modern garment but my son loves it. Size a bit tight
Translated reviews
F
F R.
Rating: 4 out of 5
Very nice jacket, only one downside, the straps at the bottom could use an extra hole
Translated reviews
M
Mademoiselle Q.
Rating: 4 out of 5
Very good product, beautiful leather, well cut, reasonable price, fast delivery, I will recommend this site. One downside: for the chosen model, a zipper that closes completely (just at the top of the spencer), and not only halfway, would have been more suitable and would have avoided the formation of a small crease when the jacket is closed.
Translated reviews
C
Client
Rating: 3 out of 5
Too long, it has been 7 days since my order was placed and when calling customer service, they tell me that delivery will only be made in 1 week. So if it goes as agreed, it will have taken 15 hours to get a jacket, while on other orders it arrives 2 days later
Translated reviews
Response from Cuirs Guignard
Hello, We have just become aware of your message and are really sorry, we thought you had paid attention to the delivery time. It is clearly stated on the ordered product that it is delivered within 10 working days, the deadline will be respected! Best regards, ETS GUIGNARD
S
Sabatier
Rating: 4 out of 5
Serious seller, purchase corresponding to my expectations.
Translated reviews
C
Client
Rating: 3 out of 5
Delivery times quite long, relatively high shipping costs, return for exchange at your expense, but the product corresponds to its description.
Translated reviews
G
Guylène A.
Rating: 4 out of 5
A small delay in shipping and no information on tracking. After a phone call to Cuirs Guignard, the shipment was made by Chronopost at the expense of Cuir Guignard. No extra charge. Product arrived on time. The product conforms to the description, size OK, good apparent quality. Serious company that takes responsibility and ensures in case of problems. It's quite rare to mention.
Translated reviews
M
Manna R.
Rating: 4 out of 5
Hello, I have received your package well and rather on time, I greatly appreciated the cooperation of the seller Frédéric whom I spoke to on the phone, he guided me well and allowed me not to make mistakes, thus avoiding returns and refunds which can sometimes be annoying; a big thank you to him. R.M
Translated reviews
P
Patrice
Rating: 4 out of 5
Good quality leather, quick reception, meets my expectations, to be recommended.
Translated reviews
C
Client
Rating: 4 out of 5
Beautiful products and a very good telephone welcome.
Translated reviews
C
Client
Rating: 4 out of 5
Good commercial attitude.
Translated reviews
C
Client
Rating: 4 out of 5
Hello, for a first order, I am very satisfied with my products, fast delivery and very well packaged, thank you.
Translated reviews
C
Clientdaniel
Rating: 4 out of 5
Very nice jacket, unfortunately size 3 XL is quite rare so little choice. The leather perfecto I ordered is magnificent and a bit tight at the waist. I will keep it anyway.
Translated reviews
C
Client
Rating: 4 out of 5
Good quality leather. Very supple and pleasant to wear.
Translated reviews
C
Christophe
Rating: 4 out of 5
Fast processing
Translated reviews
C
Client
Rating: 4 out of 5
Hello, very nice jacket, only I gave 4 stars because the photo description does not match, (there is no zipper at the wrists and on the back there is no small button as in the photo either) so not totally delighted, I keep it because it fits me well and the price is not too high but it's a shame for those details that I liked, if one day I make another purchase I will be much more cautious, otherwise received quickly at the pickup point as expected, finally 12 euros for shipping so fortunately. This is the second jacket I order from Cuir Guignard
Translated reviews
Response from Cuirs Guignard
Hello, Thank you for your feedback, indeed, this jacket is very nice. Thanks to your comment, we just checked the visuals and the photo of the back was not the right one, it was another jacket, a small error on our part, we sincerely apologize. We have just made the modification, only all the other photos were indeed corresponding, so we notice that there are no zippers at the bottom of the sleeves and this was not indicated in the text. Sorry however to have misled you because of this visual, hoping to see you again on our site soon for a future purchase, have a nice day. ETS GUIGNARD
D
david
Rating: 4 out of 5
Speed of delivery in the overseas territories, conforms to what I expected, the size and fit are impeccable. The only small negative point is that I had to pay additional postal fees of 38 euros
Translated reviews
Response from Cuirs Guignard
Hello, Thank you for your message, just a small clarification, since you live in the overseas territories, you are exempt from VAT according to article 262-I of the General Tax Code or article 146 of directive 2006/112/EC for goods but must pay customs fees, which must correspond very certainly to the 38 euros. Best regards ETS GUIGNARD
D
depoortere J.
Rating: 3 out of 5
order delivered in 2 parts since the second product was delivered if it's ok 3 to 5 weeks after order (non-discounted product and not indicated as out of stock!!)
Translated reviews
Response from Cuirs Guignard
Hello Mr. Depoortere, You indeed placed an order on our site for two items, a jacket on sale therefore in stock and a pair of Sendra boots no longer in stock in your size. We preferred to proceed with two shipments so as not to make you wait too long and thus receive your jacket as quickly as possible. For the boots, as indicated on the site, the shipping time is 4 to 6 weeks on average. We informed you by email of the shipment of the jacket first and that the boots were in production and would be sent later. We thought you had noticed this point that we highlight on the product sheet and in the cart before payment validation, to avoid this kind of dissatisfaction. Best regards ETS GUIGNARD
D
dan.R
Rating: 4 out of 5
Product conforms to the description on the site. Shipping time quite long (8 days for a pair of gloves). Packaging box oversized compared to the product (L 52cm x W 41cm x H 16cm). No size guide for gloves. Only the price encouraged me to order on this site which is however pleasant to navigate.
Translated reviews
Response from Cuirs Guignard
Hello, We take note of your comments, we do indeed have packaging that is a bit too substantial for this type of item, but the majority of our sales are jackets, which we specialize in. However, we will ensure to implement more suitable packaging for small accessories, Best regards ETS GUIGNARD
C
Client M.
Rating: 4 out of 5
The sleeves are not wide enough
Translated reviews
J
JOF
Rating: 4 out of 5
I received my order well before the expected date in perfect packaging. Before my purchase, I called customer service who provided me with precise information. As a result, I am very satisfied with my purchase and highly recommend this site.
Translated reviews
S
suzineau
Rating: 4 out of 5
Easy to use site. Large selection of products. Ease of payment, speed of delivery.
Translated reviews
C
Christian T.
Rating: 4 out of 5
As described, exact size and good quality. However, I would have preferred it to be a bit longer by 10 cm.
Translated reviews
K
kowolik J.
Rating: 3 out of 5
The jacket is of good quality, nothing to say about the leather, but very poorly sized for a 6XL. I already have 2 quality leathers of this size, bought elsewhere, and these 6XL are much larger and more comfortable to wear.
Translated reviews
Response from Cuirs Guignard
Hello, We have just read your message, indeed, this product does not fit very large compared to other straighter or looser shapes. This jacket may be a bit too tight in the armhole despite its 6XL size, as it remains fitted to the body. If you find it too small, please do not hesitate to contact us for an exchange or a refund, have a good day!
C
Client
Rating: 4 out of 5
Super product, perfect size, very happy to recommend.
Translated reviews