Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 3 and 4 stars

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C
cliente
Rating: 4 out of 5
The shipping is fast and very careful. The product matches the images. Very beautiful shoes.
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Isabelle G.
Rating: 4 out of 5
Beautiful store, just a pity that returns are at your expense.
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Client
Rating: 4 out of 5
Super quality and very fast shipping time. I recommend. However, disappointed not to have been advised on the size. I had provided my measurements and I was between two sizes. I would have liked the customer service to contact me to advise me better. Upon receipt, the size did not match. I had to return at my expense (17€) on an order of 350€. Too bad. I find it unacceptable to pay such an amount and that the return is not covered by the company.
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daniel F.
Rating: 4 out of 5
Interesting price, the product corresponds to the description, fast delivery. I recommend the site of this brand.
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Mr M.
Rating: 3 out of 5
Timely delivery and jacket well received at the parcel relay. However, I did not receive my entire order, the waterproof spray was not present in the package.
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Response from Cuirs Guignard
Hello, we are indeed sincerely sorry for this oversight and we took the necessary steps as soon as you informed us. We hope that you are still satisfied with the product and the responsiveness in processing your order and resolving the issue. Best regards, ETS GUIGNARD
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Mme G.
Rating: 4 out of 5
Beautiful quality but rather gray than blue
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cliente
Rating: 4 out of 5
Very nice jacket
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Rodolphe
Rating: 4 out of 5
Easy navigation on the site, but oakwood product of mediocre quality.
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kund
Rating: 4 out of 5
Fast delivery and handling. The only minus is that I couldn't choose delivery to a pick up point, only delivery to my door, which is a villa. Luckily I was home to receive the parcel otherwise it would have been standing outside for hours, exposed to people walking by.
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Alex
Rating: 4 out of 5
I am happy with the jacket, I did not give 5 stars because the color of the jacket is a bit different from the photo. I saw it as less dark. Otherwise, the cut of the jacket is nice and well fitted.
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CUDO C.
Rating: 4 out of 5
Very good...
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cliente
Rating: 3 out of 5
Customer contact impossible, regarding the shade of a leather jacket too superficial and which therefore disappears quickly.
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Response from Cuirs Guignard
Hello We acknowledge your message, you note customer contact impossible, we are however reachable by phone or by email without any issues and respond very quickly. Are you talking about your last order for a fabric sweatshirt? or your order from the beginning of the year for the Daytona jacket? Do not hesitate to contact us, send us visuals and we will do what is necessary. Best regards
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ADA R.
Rating: 4 out of 5
Everything correct
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CHRISTOPHE
Rating: 4 out of 5
Product quality, lack of different sizes available, exorbitant shipping costs
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Lam
Rating: 4 out of 5
The quality of the leather, the nice design, the correct price. When I communicated for the question by email, they responded quickly. Highly recommend with closed eyes.
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christiane L.
Rating: 4 out of 5
Perfect, the product is of beautiful quality, the color matches my expectations.
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Thierry
Rating: 4 out of 5
Already a customer for many years at Cuirs Guignard, quality leathers and the possibility of finding large size leathers. Customer service at the height.
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Robertgetro
Rating: 4 out of 5
Quality jacket, size ok, very good workmanship. Just one detail, the left inner pocket was unstitched.
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Client B.
Rating: 4 out of 5
Good product, just we are left without news of the shipment, so we cannot anticipate the reception, otherwise perfect.
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Response from Cuirs Guignard
Hello, When sending your order, we inform you of the shipment with the Colissimo tracking number. You can track the progress and delivery of your package step by step with this number. You also receive notifications via SMS or email about the evolution of this delivery in real time. If you encounter any issues, please know that for more information, you can always contact us at the Mauléon store by email or phone. Best regards.
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Michel M.
Rating: 4 out of 5
Large choice, very fast and careful shipping. Competitive price. Slight disappointment, however, regarding the very thin leather which seems very fragile.
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frédérique L.
Rating: 3 out of 5
If it had been possible, I would have given 5/5 for the efficiency of online shopping and the refund after returning my order. I was disappointed upon receiving the item because the size did not match (I followed the size guide) and the design of the garment: a skirt impossible to wear due to lack of opening at the bottom, which prevents taking a normal step.
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Sylviane
Rating: 3 out of 5
I still haven't received my order. So my opinion for now is not closed, however, I have never had a delivery date?
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Response from Cuirs Guignard
Hello, you ordered a pair of cowboy boots on November 1st, a public holiday (+ the day before the weekend), we took it into account on Monday, November 4th. As indicated on our site, you should allow 15 days / 3 weeks for delivery. The order has therefore been in progress for only a week and we inform you that it is being prepared for shipment today or tomorrow at the latest. We will send you the tracking number by email to follow the delivery of your package. And we hope that the boots will satisfy you when trying them on. Best regards, ETS GUIGNARD.
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Etienne L.
Rating: 4 out of 5
Aside from the eternal delivery problems, here with the Post, I am very satisfied with the received item...beautiful quality, functional, well presented and packaged
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Client
Rating: 3 out of 5
Very beautiful house but disappointed with my last order, box half open fortunately the jacket was still inside and I was disappointed not to have the hanger anymore, but happy they have beautiful leathers
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DORA V.
Rating: 4 out of 5
Good quality leather, elegant model. Only downside: The size guide does not match the measurements of the item on the site. I had to request an exchange.
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Stephanie
Rating: 4 out of 5
Very good telephone reception and good advice. Product conforms to the presentation. Too bad the manufacturing time was too long compared to the initially planned date.
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Patrick M.
Rating: 4 out of 5
Fast delivery only downside no email to inform that the order has shipped
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Response from Cuirs Guignard
Hello, thank you for your feedback, please note that the sending of emails is automatic and you did receive an email informing you of the shipment with the Colissimo link on 27/09 at 3:51 PM, maybe in spam or an error in the email address you provided us! Have a nice day ETS GUIGNARD
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M-O
Rating: 4 out of 5
Delivery within the expected time. Nice little lady's bag to wear as a shoulder bag. The shoulder strap is a bit stiff, but it will soften over time. However, the magnet placed to close the outer pocket is not placed in the right spot. As soon as the bag is loaded, the magnet is no longer in front and cannot close the outer pocket. Satisfied nonetheless.
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cliente
Rating: 4 out of 5
Very good quality boot however the boot puller broke after the second use
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Response from Cuirs Guignard
Hello We are sorry to hear that you encountered an issue with your boot puller, we will contact you by email. Best regards ETS GUIGNARD
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K'ptaiN J.
Rating: 4 out of 5
Very nice jacket with a magnificent interior. The quality is top! Only downside... it wasn't the right jacket... and unfortunately the one I wanted is no longer available... hence my slightly severe rating... (I ended up increasing it). I just hope that as they told me, they will let me know if it comes back in stock! P.s.: For the quality and fit, I agree, I am willing to increase my rating. For the responsiveness as well, and to thank you in advance for letting me know if there is a restock. However, for the color... absolutely not... it was a very dark brown (dark cognac), this is also supposedly dark cognac but it is much lighter... it flirts with camel... and therefore not necessarily the desired color... But given the good quality of the product (especially the interior which I love) and since the jacket I initially wanted is no longer in stock, I ultimately decided to keep it and I am generally satisfied!
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Response from Cuirs Guignard
Hello, Indeed, we made a stock error and no longer have the ordered jacket. However, we sent you a product that closely resembles the cut, color,... but of higher quality from the Daytona brand. We hope this one suits you anyway because otherwise we had proposed a refund. We have kept your contact details in case of restock in the desired product. Best regards, ETS GUIGNARD
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FRASCOGNA
Rating: 4 out of 5
very good product very good quality
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ALAIN H.
Rating: 4 out of 5
very fast, and superb quality, it's perfect
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Christina J.
Rating: 4 out of 5
Sublime silver tote bag and sublime leather
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Aline
Rating: 3 out of 5
Very good quality of the product. Speed in shipping. Too bad the size of the bags is not mentioned, difficult to have only an opinion based on the image.
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Response from Cuirs Guignard
Hello, Thank you for your feedback. We are sorry that the Phoenix backpack did not suit you. As for the dimensions, they are well indicated on the product sheet: length, height, depth to guide you as best as possible. Have a good day, ETS GUIGNARD.
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Malingrey S.
Rating: 4 out of 5
Nice bag, flexible, pretty color.
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Untel
Rating: 4 out of 5
Quality/Price? For the purchased item, the quality level is a bit below expectations. The lamb leather lacks flexibility and has a rather average quality appearance.
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Annie
Rating: 4 out of 5
Fast delivery Conforms, even better than the photos on the site.
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Dugué
Rating: 4 out of 5
A good product delivered quite quickly
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cliente
Rating: 4 out of 5
Fast delivery, small defect on the leather jacket received, call to the store who asks for photos to confirm the defect. Response within the hour with a return voucher. New jacket received a week later and in perfect condition. I recommend despite the defect on the first jacket. Responsive customer service.
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Dugué
Rating: 4 out of 5
Good product shipped quite quickly
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